Accel at Willow Bend in Plano, TX

Accel at Willow Bend is a medicare and medicaid certified nursing home in Plano, Texas. It is located in Collin county at 2620 Communications Parkway, Plano, Texas 75093. You can reach out to the office of Accel at Willow Bend via phone at (214) 501-4672. This skilled nursing facility has 110 federally certified beds with average occupancy rate of 64.27%. Its legal business name is South Limestone Hospital District and has the following ownership type - For Profit - Corporation. It is part of Stonegate Senior Living, a chain of 24 nursing homes.

Accel at Willow Bend (Medicare CCN 676349) is certified by CMS (Centers for Medicare & Medicaid Services) and participates in both medicare and medicaid program. This means if you are part of medicare or medicaid program, you may consider this nursing facility for your medical needs. It was first certified by CMS in 2013 (13 years certified) and the last quality survey was conducted in August, 2025.

Contact Information

Accel at Willow Bend
2620 Communications Parkway, Plano, Texas 75093
(214) 501-4672

Map and Direction



Nursing Home Profile

NameAccel at Willow Bend
Location2620 Communications Parkway, Plano, Texas
Certified ByMedicare and Medicaid
No. of Certified Beds110
Occupancy Rate64.27%
Medicare ID (CCN)676349
Legal Business NameSouth Limestone Hospital District
Ownership TypeFor Profit - Corporation
ChainStonegate Senior Living (24 nursing homes)
Chain Average Overall Rating2.4 out of 5

NPI Associated with this Nursing Home:

Nursing homes may have several NPI numbers. NPIs marked Confirmed are listed with Accel at Willow Bend in Medicare enrollment records; Possible ones were matched in NPPES by name, address or phone number, so please use them accordingly.

NPI Number1629417787
MatchConfirmed listed in Medicare enrollment records
Organization NameSouth Limestone Hospital District
Doing Business AsAccel at Willow Bend
Address2620 Communications Pkwy, Plano, TX 75093
Phone Number214-501-4672

NPI Number1306102041
MatchPossible same name, address or phone number
Organization NamePirf Operations LLC
Doing Business AsAccel Rehabilitation Hospital of Plano
Address2301 Marsh Ln, Suite B, Plano, TX 75093
Phone Number972-899-4401

NPI Number1710120662
MatchPossible same name, address or phone number
Organization NameRockwall Rehab Hospitals, Ltd
Doing Business AsBella Vista
Address2301 Marsh Ln, Plano, TX 75093
Phone Number972-479-1380

Quality Ratings:

Nursing homes vary in the quality of care and services they provide to their residents. The below quality ratings for Accel at Willow Bend are calculated from three sources - health inspection results, staffing data, and quality measure data. This information gives you an indication of the care Accel at Willow Bend give to their patients.
Ratings from Surveys (Inspections):
Ratings from Quality Measures:
Ratings from Staffing Data:
Overall Rating:

Staffing and Staff Turnover:

Staffing hours per resident per day and staff turnover of Accel at Willow Bend, from the payroll data it reports to CMS, are compared against the national average with the color code indicators: Better than National Average Worse than National Average

Staffing MeasureProviderNational Avg.
Total nurse staff hours per resident per day3.623.86
Registered nurse (RN) hours per resident per day0.350.69
Licensed practical nurse (LPN) hours per resident per day1.240.86
Nurse aide hours per resident per day2.032.32
Total nurse staff hours per resident per day on the weekend33.42
RN hours per resident per day on the weekend0.190.48
Physical therapist hours per resident per day0.130.07
Total nursing staff turnover74.4%45.8%
Registered nurse turnover88.9%42.9%
Number of administrators who have left the nursing home00.5

Complaints, Fines and Penalties:

Cited for abuse, neglect or exploitation of residents (Care Compare abuse icon)No
Number of Fines0
Total Amount of Fines in Dollars$0
Number of Payment Denials0
Total Number of Penalties0

Health Inspections:

In its most recent inspection cycle (standard health inspection in August, 2025, plus any complaint inspections), inspectors cited Accel at Willow Bend for 26 health deficiencies (national average: 9.3). The 30 most recent of its 52 citations since 2023 are listed below.

DateDeficiencyHarm LevelStatus
Jun 12, 2026Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F0686, Quality of Life and Care, Complaint inspection
Potential for harm, patternNo plan of correction
Jun 12, 2026Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
F0804, Nutrition and Dietary, Complaint inspection
Potential for harm, isolatedNo plan of correction
Jun 12, 2026Provide and implement an infection prevention and control program.
F0880, Infection Control, Complaint inspection
Potential for harm, isolatedNo plan of correction
May 28, 2026Reasonably accommodate the needs and preferences of each resident.
F0558, Resident Rights, Complaint inspection
Potential for harm, isolatedPlan of correction
May 28, 2026Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677, Quality of Life and Care, Complaint inspection
Potential for harm, isolatedPlan of correction
May 18, 2026Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689, Quality of Life and Care, Complaint inspection
Potential for harm, patternCorrected by Jun 27, 2026
May 18, 2026Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755, Pharmacy Service, Complaint inspection
Potential for harm, patternCorrected by Jun 27, 2026
May 18, 2026Provide enough food/fluids to maintain a resident's health.
F0692, Quality of Life and Care, Complaint inspection
Potential for harm, isolatedCorrected by Jun 27, 2026
Feb 3, 2026Provide and implement an infection prevention and control program.
F0880, Infection Control, Complaint inspection
Potential for harm, patternCorrected by Feb 5, 2026
Jan 7, 2026Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
F0921, Environmental, Complaint inspection
Potential for harm, patternCorrected by Jan 15, 2026
Jan 7, 2026Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689, Quality of Life and Care, Complaint inspection
Potential for harm, isolatedCorrected by Jan 15, 2026
Aug 21, 2025Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
F0655, Resident Assessment and Care Planning, Standard inspection, Complaint inspection
Potential for harm, patternCorrected by Aug 29, 2025
Aug 21, 2025Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657, Resident Assessment and Care Planning, Standard inspection, Complaint inspection
Potential for harm, patternCorrected by Aug 29, 2025
Aug 21, 2025Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761, Pharmacy Service, Standard inspection, Complaint inspection
Potential for harm, patternCorrected by Aug 29, 2025
Aug 21, 2025Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812, Nutrition and Dietary, Standard inspection, Complaint inspection
Potential for harm, patternCorrected by Aug 29, 2025
Aug 21, 2025Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
F0605, Freedom from Abuse, Neglect, and Exploitation, Standard inspection
Potential for harm, isolatedCorrected by Aug 29, 2025
Aug 21, 2025Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656, Resident Assessment and Care Planning, Standard inspection, Complaint inspection
Potential for harm, isolatedCorrected by Aug 29, 2025
Aug 21, 2025Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677, Quality of Life and Care, Standard inspection, Complaint inspection
Potential for harm, isolatedCorrected by Aug 29, 2025
Aug 21, 2025Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
F0688, Quality of Life and Care, Standard inspection, Complaint inspection
Potential for harm, isolatedCorrected by Aug 29, 2025
Aug 21, 2025Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
F0690, Quality of Life and Care, Standard inspection, Complaint inspection
Potential for harm, isolatedCorrected by Aug 29, 2025
Aug 21, 2025Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
F0693, Quality of Life and Care, Standard inspection, Complaint inspection
Potential for harm, isolatedCorrected by Aug 29, 2025
Aug 21, 2025Provide safe and appropriate respiratory care for a resident when needed.
F0695, Quality of Life and Care, Standard inspection
Potential for harm, isolatedCorrected by Aug 29, 2025
Aug 21, 2025Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755, Pharmacy Service, Standard inspection
Potential for harm, isolatedCorrected by Aug 29, 2025
Aug 21, 2025Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
F0756, Pharmacy Service, Standard inspection, Complaint inspection
Potential for harm, isolatedCorrected by Aug 29, 2025
Aug 21, 2025Provide and implement an infection prevention and control program.
F0880, Infection Control, Standard inspection, Complaint inspection
Potential for harm, isolatedCorrected by Aug 29, 2025
Aug 21, 2025Make sure that a working call system is available in each resident's bathroom and bathing area.
F0919, Environmental, Standard inspection, Complaint inspection
Potential for harm, isolatedCorrected by Aug 29, 2025
Mar 13, 2025Provide and implement an infection prevention and control program.
F0880, Infection Control, Complaint inspection
Potential for harm, widespreadCorrected by Apr 18, 2025
Jul 24, 2024Reasonably accommodate the needs and preferences of each resident.
F0558, Resident Rights, Standard inspection, Complaint inspection
Potential for harm, patternCorrected by Sep 5, 2024
Jul 24, 2024Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
F0690, Quality of Life and Care, Standard inspection, Complaint inspection
Potential for harm, patternCorrected by Sep 5, 2024
Jul 24, 2024Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755, Pharmacy Service, Standard inspection, Complaint inspection
Potential for harm, patternCorrected by Sep 5, 2024

Quality of Resident Care:

These quality measures of Accel at Willow Bend, from the regular health assessments of its residents, are compared against the national average with the color code indicators: Better than National Average Worse than National Average

Quality MeasureProviderNational Avg.
Percentage of long-stay residents whose need for help with daily activities has increased9.4613.87
Percentage of long-stay residents who lose too much weight1.235.19
Percentage of long-stay residents with a catheter inserted and left in their bladder1.380.82
Percentage of long-stay residents with a urinary tract infection01.59
Percentage of long-stay residents who have depressive symptoms012.8
Percentage of long-stay residents who were physically restrained00.13
Percentage of long-stay residents experiencing one or more falls with major injury1.523.23
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine10093.55
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine98.6282.04
Percentage of short-stay residents who newly received an antipsychotic medication0.971.56
Percentage of long-stay residents whose ability to walk independently worsened13.1714.07
Percentage of long-stay residents who received an antianxiety or hypnotic medication23.0819.52
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine10095.46
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine97.6279.75
Percentage of long-stay residents with pressure ulcers2.784.62
Percentage of long-stay residents with new or worsened bowel or bladder incontinence8.5319.01
Percentage of long-stay residents who received an antipsychotic medication4.915.38

Reviews and Comments


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Nursing Home

A nursing home (also called skilled nursing facility) is a facility or distinct part of an institution whose primary function is to provide medical, continuous nursing, and other health and social services to patients who are not in an acute phase of illness requiring services in a hospital, but who require primary restorative or skilled nursing services on an inpatient basis above the level of intermediate or custodial care in order to reach a degree of body functioning to permit self care in essential daily living.

A skilled nursing facility (SNF) may be a freestanding facility or part of a hospital that has been certified by Medicare to admit patients requiring subacute care and rehabilitation.

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