Carillon Inc in Lubbock, TX

Carillon Inc is a medicare certified nursing home in Lubbock, Texas. It is located in Lubbock county at 1717 A Norfolk Ave, Lubbock, Texas 79416. You can reach out to the office of Carillon Inc via phone at (806) 281-6114. This skilled nursing facility has 100 federally certified beds with average occupancy rate of 83.4%. Its legal business name is Carillon, Inc. and has the following ownership type - Non Profit - Corporation. It is part of Life Care Services, a chain of 43 nursing homes.

Carillon Inc (Medicare CCN 675997) is certified by CMS (Centers for Medicare & Medicaid Services) and participates in medicare program. This means if you are part of medicare program, you may consider this nursing facility for your medical needs. It was first certified by CMS in 2003 (23 years certified) and the last quality survey was conducted in June, 2026.

Contact Information

Carillon Inc
1717 A Norfolk Ave, Lubbock, Texas 79416
(806) 281-6114

Map and Direction



Nursing Home Profile

NameCarillon Inc
Location1717 A Norfolk Ave, Lubbock, Texas
Certified ByMedicare
No. of Certified Beds100
Occupancy Rate83.4%
Medicare ID (CCN)675997
Legal Business NameCarillon, Inc.
Ownership TypeNon Profit - Corporation
ChainLife Care Services (43 nursing homes)
Chain Average Overall Rating4.1 out of 5

NPI Associated with this Nursing Home:

Nursing homes may have several NPI numbers. NPIs marked Confirmed are listed with Carillon Inc in Medicare enrollment records; Possible ones were matched in NPPES by name, address or phone number, so please use them accordingly.

NPI Number1275524027
MatchConfirmed listed in Medicare enrollment records
Organization NameCarillon, Inc.
Doing Business AsBellecourt South
Address1717 Norfolk Ave, Lubbock, TX 79416
Phone Number806-281-6000

NPI Number1033589213
MatchPossible same name, address or phone number
Organization NameRehab Care
Address1717 Norfork Ave, Bldg A, Lubbock, TX 79416
Phone Number806-281-6232

NPI Number1922483569
MatchPossible same name, address or phone number
Organization NameRehab Care
Address1717 Norfolk Ave, Lubbock, TX 79416
Phone Number806-281-6232

Quality Ratings:

Nursing homes vary in the quality of care and services they provide to their residents. The below quality ratings for Carillon Inc are calculated from three sources - health inspection results, staffing data, and quality measure data. This information gives you an indication of the care Carillon Inc give to their patients.
Ratings from Surveys (Inspections):
Ratings from Quality Measures:
Ratings from Staffing Data:
Overall Rating:

Staffing and Staff Turnover:

Staffing hours per resident per day and staff turnover of Carillon Inc, from the payroll data it reports to CMS, are compared against the national average with the color code indicators: Better than National Average Worse than National Average

Staffing MeasureProviderNational Avg.
Total nurse staff hours per resident per day4.663.86
Registered nurse (RN) hours per resident per day0.490.69
Licensed practical nurse (LPN) hours per resident per day1.260.86
Nurse aide hours per resident per day2.912.32
Total nurse staff hours per resident per day on the weekend4.213.42
RN hours per resident per day on the weekend0.450.48
Physical therapist hours per resident per day0.080.07
Total nursing staff turnover65.8%45.8%
Registered nurse turnover78.3%42.9%
Number of administrators who have left the nursing home10.5

Complaints, Fines and Penalties:

Cited for abuse, neglect or exploitation of residents (Care Compare abuse icon)No
Number of Fines1
Total Amount of Fines in Dollars$57,321
Number of Payment Denials0
Total Number of Penalties1

Health Inspections:

In its most recent inspection cycle (standard health inspection in June, 2026, plus any complaint inspections), inspectors cited Carillon Inc for 7 health deficiencies (national average: 9.3). All 19 citations since 2024 are listed below.

DateDeficiencyHarm LevelStatus
Jun 17, 2026Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
F0585, Resident Rights, Standard inspection
Potential for harm, patternCorrected by Jul 8, 2026
Jun 17, 2026Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812, Nutrition and Dietary, Standard inspection
Potential for harm, patternCorrected by Jul 8, 2026
Jun 17, 2026Dispose of garbage and refuse properly.
F0814, Nutrition and Dietary, Standard inspection
Potential for harm, patternCorrected by Jun 18, 2026
Jun 17, 2026Provide and implement an infection prevention and control program.
F0880, Infection Control, Standard inspection
Potential for harm, patternCorrected by Jun 18, 2026
Jun 17, 2026Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
F0578, Resident Rights, Standard inspection
Potential for harm, isolatedCorrected by Jun 20, 2026
Jun 17, 2026Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
F0640, Resident Assessment and Care Planning, Standard inspection
Potential for harm, isolatedCorrected by Jun 19, 2026
Jun 17, 2026Ensure medication error rates are not 5 percent or greater.
F0759, Pharmacy Service, Standard inspection
Potential for harm, isolatedCorrected by Jun 18, 2026
Apr 25, 2025Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
F0585, Resident Rights, Standard inspection, Complaint inspection
Potential for harm, patternCorrected by May 9, 2025
Apr 25, 2025Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812, Nutrition and Dietary, Standard inspection, Complaint inspection
Potential for harm, isolatedCorrected by May 9, 2025
Apr 25, 2025Provide and implement an infection prevention and control program.
F0880, Infection Control, Standard inspection, Complaint inspection
Potential for harm, isolatedCorrected by May 9, 2025
Feb 28, 2025Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755, Pharmacy Service, Complaint inspection
Potential for harm, isolatedCorrected by Mar 28, 2025
Feb 28, 2025Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761, Pharmacy Service, Complaint inspection
Potential for harm, isolatedCorrected by Mar 28, 2025
Oct 25, 2024Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656, Resident Assessment and Care Planning, Complaint inspection
Potential for harm, isolatedCorrected by Nov 15, 2024
Oct 25, 2024Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677, Quality of Life and Care, Complaint inspection
Potential for harm, isolatedCorrected by Nov 15, 2024
Mar 21, 2024Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656, Resident Assessment and Care Planning, Standard inspection
Potential for harm, isolatedCorrected by Mar 22, 2024
Mar 21, 2024Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
F0758, Pharmacy Service, Standard inspection
Potential for harm, isolatedCorrected by Mar 22, 2024
Jan 27, 2024Provide safe, appropriate pain management for a resident who requires such services.
F0697, Quality of Life and Care, Complaint inspection
Immediate jeopardy, patternCorrected by Feb 19, 2024
Jan 27, 2024Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F0609, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection
Potential for harm, patternCorrected by Feb 19, 2024
Jan 27, 2024Respond appropriately to all alleged violations.
F0610, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection
Potential for harm, patternCorrected by Feb 19, 2024

Quality of Resident Care:

These quality measures of Carillon Inc, from the regular health assessments of its residents, are compared against the national average with the color code indicators: Better than National Average Worse than National Average

Quality MeasureProviderNational Avg.
Percentage of long-stay residents whose need for help with daily activities has increased27.2213.87
Percentage of long-stay residents who lose too much weight1.225.19
Percentage of long-stay residents with a catheter inserted and left in their bladder1.50.82
Percentage of long-stay residents with a urinary tract infection0.441.59
Percentage of long-stay residents who have depressive symptoms2.6212.8
Percentage of long-stay residents who were physically restrained00.13
Percentage of long-stay residents experiencing one or more falls with major injury3.883.23
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine99.1493.55
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine96.8482.04
Percentage of short-stay residents who newly received an antipsychotic medication0.261.56
Percentage of long-stay residents whose ability to walk independently worsened21.8914.07
Percentage of long-stay residents who received an antianxiety or hypnotic medication11.3819.52
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine92.4295.46
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine90.2479.75
Percentage of long-stay residents with pressure ulcers0.844.62
Percentage of long-stay residents with new or worsened bowel or bladder incontinence28.5319.01
Percentage of long-stay residents who received an antipsychotic medication7.6915.38

Reviews and Comments


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Nursing Home

A nursing home (also called skilled nursing facility) is a facility or distinct part of an institution whose primary function is to provide medical, continuous nursing, and other health and social services to patients who are not in an acute phase of illness requiring services in a hospital, but who require primary restorative or skilled nursing services on an inpatient basis above the level of intermediate or custodial care in order to reach a degree of body functioning to permit self care in essential daily living.

A skilled nursing facility (SNF) may be a freestanding facility or part of a hospital that has been certified by Medicare to admit patients requiring subacute care and rehabilitation.

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