The Palms at Florence in Florence, SC - Medicare and Medicaid Certified Nursing Home

The Palms at Florence is a medicare and medicaid certified nursing home in Florence, South Carolina. It is located in Florence county at 4438 Pamplico Highway, Florence, South Carolina 29505. You can reach out to the office of The Palms at Florence via phone at (843) 669-3502. This skilled nursing facility has 163 federally certified beds with average occupancy rate of 95.15%. Its legal business name is Commander Operator LLC and has the following ownership type - For Profit - Limited Liability Company.

The Palms at Florence (Medicare CCN 425119) is certified by CMS (Centers for Medicare & Medicaid Services) and participates in both medicare and medicaid program. This means if you are part of medicare or medicaid program, you may consider this nursing facility for your medical needs. It was first certified by CMS in 1978 (48 years certified) and the last quality survey was conducted in April, 2025.

Contact Information

	The Palms at Florence
	4438 Pamplico Highway, Florence, South Carolina 29505
	(843) 669-3502

Map and Direction

Nursing Home Profile

Name	The Palms at Florence
Location	4438 Pamplico Highway, Florence, South Carolina
Certified By	Medicare and Medicaid
No. of Certified Beds	163
Occupancy Rate	95.15%
Medicare ID (CCN)	425119
Legal Business Name	Commander Operator LLC
Ownership Type	For Profit - Limited Liability Company

NPI Associated with this Nursing Home:

Nursing homes may have several NPI numbers. NPIs marked Confirmed are listed with The Palms at Florence in Medicare enrollment records; Possible ones were matched in NPPES by name, address or phone number, so please use them accordingly.

NPI Number	1679237218
Match	Confirmed listed in Medicare enrollment records
Organization Name	Commander Operator LLC
Doing Business As	The Palms at Florence
Address	4438 Pamplico Hwy, Florence, SC 29505
Phone Number	843-669-3502

NPI Number	1225004344
Match	Possible same name, address or phone number
Organization Name	Commander Nursing Center, Inc
Doing Business As	Commander Nursing Center
Address	4438 Pamplico Hwy, Florence, SC 29505
Phone Number	843-669-3502

Quality Ratings:

Nursing homes vary in the quality of care and services they provide to their residents. The below quality ratings for The Palms at Florence are calculated from three sources - health inspection results, staffing data, and quality measure data. This information gives you an indication of the care The Palms at Florence give to their patients.

Ratings from Surveys (Inspections):
Ratings from Quality Measures:
Ratings from Staffing Data:
Overall Rating:

Staffing and Staff Turnover:

Staffing hours per resident per day and staff turnover of The Palms at Florence, from the payroll data it reports to CMS, are compared against the national average with the color code indicators: Better than National Average Worse than National Average

Staffing Measure	Provider	National Avg.
Total nurse staff hours per resident per day	3.95	3.86
Registered nurse (RN) hours per resident per day	0.48	0.69
Licensed practical nurse (LPN) hours per resident per day	1.2	0.86
Nurse aide hours per resident per day	2.27	2.32
Total nurse staff hours per resident per day on the weekend	3.36	3.42
RN hours per resident per day on the weekend	0.14	0.48
Physical therapist hours per resident per day	0.05	0.07
Total nursing staff turnover	34.5%	45.8%
Registered nurse turnover	15%	42.9%
Number of administrators who have left the nursing home	0	0.5

Complaints, Fines and Penalties:

Cited for abuse, neglect or exploitation of residents (Care Compare abuse icon)	No
Number of Fines	1
Total Amount of Fines in Dollars	$7,901
Number of Payment Denials	0
Total Number of Penalties	1

Health Inspections:

In its most recent inspection cycle (standard health inspection in April, 2025, plus any complaint inspections), inspectors cited The Palms at Florence for 3 health deficiencies (national average: 9.3). All 10 citations since 2021 are listed below.

Date	Deficiency	Harm Level	Status
Apr 4, 2025	Ensure each resident receives an accurate assessment. F0641, Resident Assessment and Care Planning, Standard inspection	Potential for harm, isolated	Corrected by May 2, 2025
Apr 4, 2025	Provide safe and appropriate respiratory care for a resident when needed. F0695, Quality of Life and Care, Standard inspection	Potential for harm, isolated	Corrected by May 2, 2025
Apr 4, 2025	Ensure medication error rates are not 5 percent or greater. F0759, Pharmacy Service, Standard inspection	Potential for harm, isolated	Corrected by May 2, 2025
Oct 25, 2023	Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686, Quality of Life and Care, Standard inspection	Actual harm, isolated	Corrected by Nov 20, 2023
Dec 2, 2021	PASARR screening for Mental disorders or Intellectual Disabilities F0645, Resident Assessment and Care Planning, Standard inspection	Potential for harm, pattern	Corrected by Dec 24, 2021
Dec 2, 2021	Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. F0758, Pharmacy Service, Standard inspection	Potential for harm, pattern	Corrected by Dec 24, 2021
Dec 2, 2021	Keep all essential equipment working safely. F0908, Environmental, Standard inspection	Potential for harm, pattern	Corrected by Dec 24, 2021
Dec 2, 2021	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550, Resident Rights, Standard inspection	Potential for harm, isolated	Corrected by Dec 24, 2021
Dec 2, 2021	Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686, Quality of Life and Care, Standard inspection	Potential for harm, isolated	Corrected by Dec 24, 2021
Dec 2, 2021	Ensure that residents are free from significant medication errors. F0760, Pharmacy Service, Standard inspection	Potential for harm, isolated	Corrected by Dec 24, 2021

Quality of Resident Care:

These quality measures of The Palms at Florence, from the regular health assessments of its residents, are compared against the national average with the color code indicators: Better than National Average Worse than National Average

Quality Measure	Provider	National Avg.
Percentage of long-stay residents whose need for help with daily activities has increased	8.56	13.87
Percentage of long-stay residents who lose too much weight	4.49	5.19
Percentage of long-stay residents with a catheter inserted and left in their bladder	0	0.82
Percentage of long-stay residents with a urinary tract infection	0.65	1.59
Percentage of long-stay residents who have depressive symptoms	7.53	12.8
Percentage of long-stay residents who were physically restrained	0	0.13
Percentage of long-stay residents experiencing one or more falls with major injury	1.91	3.23
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine	99.15	93.55
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine	99.21	82.04
Percentage of short-stay residents who newly received an antipsychotic medication	0.89	1.56
Percentage of long-stay residents whose ability to walk independently worsened	11.37	14.07
Percentage of long-stay residents who received an antianxiety or hypnotic medication	27.42	19.52
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine	96.18	95.46
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine	87.37	79.75
Percentage of long-stay residents with pressure ulcers	5.55	4.62
Percentage of long-stay residents with new or worsened bowel or bladder incontinence	27.8	19.01
Percentage of long-stay residents who received an antipsychotic medication	9.54	15.38

Reviews and Comments

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Nursing Home

A nursing home (also called skilled nursing facility) is a facility or distinct part of an institution whose primary function is to provide medical, continuous nursing, and other health and social services to patients who are not in an acute phase of illness requiring services in a hospital, but who require primary restorative or skilled nursing services on an inpatient basis above the level of intermediate or custodial care in order to reach a degree of body functioning to permit self care in essential daily living.

A skilled nursing facility (SNF) may be a freestanding facility or part of a hospital that has been certified by Medicare to admit patients requiring subacute care and rehabilitation.

Medicare Care Compare

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