| Plaza Healthcare Center | |
| 1209 Hemlock Way, Santa Ana, California 92707 | |
| (714) 546-1966 | |
| Name | Plaza Healthcare Center |
|---|---|
| Location | 1209 Hemlock Way, Santa Ana, California |
| Certified By | Medicare and Medicaid |
| No. of Certified Beds | 145 |
| Occupancy Rate | 92.55% |
| Medicare ID (CCN) | 055206 |
| Legal Business Name | Santa Ana Healthcare & Wellness Centre LP |
| Ownership Type | For Profit - Limited Liability Company |
| Chain | Corporate Interface Services (40 nursing homes) |
| Chain Average Overall Rating | 2.5 out of 5 |
| NPI Number | 1336549500 |
| Match | Confirmed listed in Medicare enrollment records |
| Organization Name | Santa Ana Healthcare & Wellness Centre, LP |
| Doing Business As | Plaza Healthcare Center |
| Address | 1209 Hemlock Way, Santa Ana, CA 92707 |
| Phone Number | 714-546-1966 |
| NPI Number | 1679567853 |
| Match | Possible same name, address or phone number |
| Organization Name | Country Villa Plaza, a Ca Ltd. Partnership |
| Doing Business As | Country Villa Plaza Healthcare Center |
| Address | 1209 Hemlock Way, Santa Ana, CA 92707 |
| Phone Number | 714-546-1966 |
| NPI Number | 1710227996 |
| Match | Possible same name, address or phone number |
| Organization Name | Plaza Healthcare Center, LLC |
| Doing Business As | Country Villa Plaza Healthcare Center |
| Address | 1209 Hemlock Way, Santa Ana, CA 92707 |
| Phone Number | 714-546-1966 |
| Ratings from Surveys (Inspections): | |
| Ratings from Quality Measures: | |
| Ratings from Staffing Data: | |
| Overall Rating: |
|---|
| Staffing Measure | Provider | National Avg. |
|---|---|---|
| Total nurse staff hours per resident per day | 4.14 | 3.86 |
| Registered nurse (RN) hours per resident per day | 0.33 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 1.22 | 0.86 |
| Nurse aide hours per resident per day | 2.6 | 2.32 |
| Total nurse staff hours per resident per day on the weekend | 3.89 | 3.42 |
| RN hours per resident per day on the weekend | 0.21 | 0.48 |
| Physical therapist hours per resident per day | 0.09 | 0.07 |
| Total nursing staff turnover | Not available: the staffing data did not meet CMS's criteria for this measure | 45.8% |
| Registered nurse turnover | Not available: the staffing data did not meet CMS's criteria for this measure | 42.9% |
| Number of administrators who have left the nursing home | Not available: the staffing data did not meet CMS's criteria for this measure | 0.5 |
| Cited for abuse, neglect or exploitation of residents (Care Compare abuse icon) | Yes |
| Number of Fines | 1 |
| Total Amount of Fines in Dollars | $2,470 |
| Number of Payment Denials | 0 |
| Total Number of Penalties | 1 |
| Date | Deficiency | Harm Level | Status |
|---|---|---|---|
| Jun 26, 2026 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection | Potential for harm, isolated | Corrected by Jul 15, 2026 |
| Jun 25, 2026 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection | Actual harm, isolated | Corrected by Jul 30, 2026 |
| May 29, 2026 | Ensure that residents are fully informed and understand their health status, care and treatments. F0552, Resident Rights, Complaint inspection | Potential for harm, isolated | Corrected by Jun 2, 2026 |
| Apr 24, 2026 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection | Potential for harm, isolated | Corrected by May 8, 2026 |
| Apr 24, 2026 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection | Potential for harm, isolated | Corrected by May 8, 2026 |
| Feb 26, 2026 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657, Resident Assessment and Care Planning, Complaint inspection | Minimal harm potential, pattern | Corrected by Mar 14, 2026 |
| Dec 23, 2025 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842, Resident Assessment and Care Planning, Complaint inspection | Minimal harm potential, pattern | Corrected by Jan 15, 2026 |
| Aug 7, 2025 | Reasonably accommodate the needs and preferences of each resident. F0558, Resident Rights, Complaint inspection | Potential for harm, isolated | Corrected by Aug 27, 2025 |
| Aug 7, 2025 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. F0605, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection | Potential for harm, isolated | Corrected by Aug 27, 2025 |
| Aug 7, 2025 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812, Nutrition and Dietary, Complaint inspection | Potential for harm, isolated | Corrected by Aug 27, 2025 |
| Aug 7, 2025 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. F0805, Nutrition and Dietary, Complaint inspection | Minimal harm potential, pattern | Corrected by Aug 27, 2025 |
| Aug 7, 2025 | Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration. F0807, Nutrition and Dietary, Complaint inspection | Minimal harm potential, pattern | Corrected by Aug 27, 2025 |
| Aug 7, 2025 | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. F0838, Administration, Complaint inspection | Minimal harm potential, pattern | Corrected by Aug 27, 2025 |
| Jun 16, 2025 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812, Nutrition and Dietary, Standard inspection | Potential for harm, pattern | Corrected by Jul 3, 2025 |
| Jun 16, 2025 | Ensure that residents are fully informed and understand their health status, care and treatments. F0552, Resident Rights, Standard inspection | Potential for harm, isolated | Corrected by Jul 3, 2025 |
| Jun 16, 2025 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600, Freedom from Abuse, Neglect, and Exploitation, Standard inspection, Complaint inspection | Potential for harm, isolated | Corrected by Jul 3, 2025 |
| Jun 16, 2025 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609, Freedom from Abuse, Neglect, and Exploitation, Standard inspection | Potential for harm, isolated | Corrected by Jul 3, 2025 |
| Jun 16, 2025 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. F0628, Resident Rights, Standard inspection, Complaint inspection | Potential for harm, isolated | Corrected by Jul 3, 2025 |
| Jun 16, 2025 | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. F0676, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Jul 3, 2025 |
| Jun 16, 2025 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Jul 3, 2025 |
| Jun 16, 2025 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686, Quality of Life and Care, Complaint inspection | Potential for harm, isolated | Corrected by Jul 3, 2025 |
| Jun 16, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Jul 3, 2025 |
| Jun 16, 2025 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. F0693, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Jul 3, 2025 |
| Jun 16, 2025 | Provide safe and appropriate respiratory care for a resident when needed. F0695, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Jul 3, 2025 |
| Jun 16, 2025 | Provide safe, appropriate pain management for a resident who requires such services. F0697, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Jul 3, 2025 |
| Jun 16, 2025 | Provide safe, appropriate dialysis care/services for a resident who requires such services. F0698, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Jul 3, 2025 |
| Jun 16, 2025 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. F0804, Nutrition and Dietary, Standard inspection, Complaint inspection | Potential for harm, isolated | Corrected by Jul 3, 2025 |
| Jun 16, 2025 | Provide and implement an infection prevention and control program. F0880, Infection Control, Standard inspection | Potential for harm, isolated | Corrected by Jul 3, 2025 |
| Jun 16, 2025 | Reasonably accommodate the needs and preferences of each resident. F0558, Resident Rights, Standard inspection | Minimal harm potential, pattern | Corrected by Jul 3, 2025 |
| Jun 16, 2025 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755, Pharmacy Service, Standard inspection | Minimal harm potential, pattern | Corrected by Jul 3, 2025 |
| Quality Measure | Provider | National Avg. |
|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | 16.36 | 13.87 |
| Percentage of long-stay residents who lose too much weight | 2.76 | 5.19 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | 0 | 0.82 |
| Percentage of long-stay residents with a urinary tract infection | 0.68 | 1.59 |
| Percentage of long-stay residents who have depressive symptoms | 14.52 | 12.8 |
| Percentage of long-stay residents who were physically restrained | 0 | 0.13 |
| Percentage of long-stay residents experiencing one or more falls with major injury | 1.99 | 3.23 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine | 100 | 93.55 |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine | 98.04 | 82.04 |
| Percentage of short-stay residents who newly received an antipsychotic medication | 28.57 | 1.56 |
| Percentage of long-stay residents whose ability to walk independently worsened | 5.8 | 14.07 |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication | 24.8 | 19.52 |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine | 95.24 | 95.46 |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine | 87.3 | 79.75 |
| Percentage of long-stay residents with pressure ulcers | 4.07 | 4.62 |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence | 4.96 | 19.01 |
| Percentage of long-stay residents who received an antipsychotic medication | 62.09 | 15.38 |
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