Glen at Willow Valley in Lancaster, PA

Glen at Willow Valley is a medicare certified nursing home in Lancaster, Pennsylvania. It is located in Lancaster county at 675 Willow Valley Square, Lancaster, Pennsylvania 17602. You can reach out to the office of Glen at Willow Valley via phone at (717) 464-6161. This skilled nursing facility has 262 federally certified beds with average occupancy rate of 88.55%. The nursing facility is classified as "Continuing Care Retirement Community" by CMS and its legal business name is Willow Valley Communities and has the following ownership type - Non Profit - Corporation.

Glen at Willow Valley (Medicare CCN 395956) is certified by CMS (Centers for Medicare & Medicaid Services) and participates in medicare program. This means if you are part of medicare program, you may consider this nursing facility for your medical needs. It was first certified by CMS in 1995 (31 years certified) and the last quality survey was conducted in December, 2025.

Contact Information

Glen at Willow Valley
675 Willow Valley Square, Lancaster, Pennsylvania 17602
(717) 464-6161

Map and Direction



Nursing Home Profile

NameGlen at Willow Valley
Location675 Willow Valley Square, Lancaster, Pennsylvania
Certified ByMedicare
No. of Certified Beds262
Occupancy Rate88.55%
Medicare ID (CCN)395956
Legal Business NameWillow Valley Communities
Ownership TypeNon Profit - Corporation

NPI Associated with this Nursing Home:

Nursing homes may have several NPI numbers. NPIs marked Confirmed are listed with Glen at Willow Valley in Medicare enrollment records; Possible ones were matched in NPPES by name, address or phone number, so please use them accordingly.

NPI Number1194758151
MatchConfirmed listed in Medicare enrollment records
Organization NameWillow Valley Communities
Address675 Willow Valley Sq, Lancaster, PA 17602
Phone Number717-464-6130

Quality Ratings:

Nursing homes vary in the quality of care and services they provide to their residents. The below quality ratings for Glen at Willow Valley are calculated from three sources - health inspection results, staffing data, and quality measure data. This information gives you an indication of the care Glen at Willow Valley give to their patients.
Ratings from Surveys (Inspections):
Ratings from Quality Measures:
Ratings from Staffing Data:
Overall Rating:

Staffing and Staff Turnover:

Staffing hours per resident per day and staff turnover of Glen at Willow Valley, from the payroll data it reports to CMS, are compared against the national average with the color code indicators: Better than National Average Worse than National Average

Staffing MeasureProviderNational Avg.
Total nurse staff hours per resident per day4.453.86
Registered nurse (RN) hours per resident per day0.70.69
Licensed practical nurse (LPN) hours per resident per day1.070.86
Nurse aide hours per resident per day2.692.32
Total nurse staff hours per resident per day on the weekend4.113.42
RN hours per resident per day on the weekend0.460.48
Physical therapist hours per resident per day0.060.07
Total nursing staff turnover28.9%45.8%
Registered nurse turnover38.8%42.9%
Number of administrators who have left the nursing home10.5

Complaints, Fines and Penalties:

Cited for abuse, neglect or exploitation of residents (Care Compare abuse icon)No
Number of Fines0
Total Amount of Fines in Dollars$0
Number of Payment Denials0
Total Number of Penalties0

Health Inspections:

In its most recent inspection cycle (standard health inspection in December, 2025, plus any complaint inspections), inspectors cited Glen at Willow Valley for 0 health deficiencies (national average: 9.3). All 1 citations since 2023 are listed below.

DateDeficiencyHarm LevelStatus
Nov 17, 2023Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684, Quality of Life and Care, Standard inspection
Potential for harm, patternCorrected by Jan 16, 2024

Quality of Resident Care:

These quality measures of Glen at Willow Valley, from the regular health assessments of its residents, are compared against the national average with the color code indicators: Better than National Average Worse than National Average

Quality MeasureProviderNational Avg.
Percentage of long-stay residents whose need for help with daily activities has increased20.2313.87
Percentage of long-stay residents who lose too much weight3.45.19
Percentage of long-stay residents with a catheter inserted and left in their bladder00.82
Percentage of long-stay residents with a urinary tract infection0.371.59
Percentage of long-stay residents who have depressive symptoms0.1312.8
Percentage of long-stay residents who were physically restrained00.13
Percentage of long-stay residents experiencing one or more falls with major injury7.253.23
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine95.5393.55
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine90.0982.04
Percentage of short-stay residents who newly received an antipsychotic medication0.851.56
Percentage of long-stay residents whose ability to walk independently worsened12.6914.07
Percentage of long-stay residents who received an antianxiety or hypnotic medication15.7119.52
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine98.3195.46
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine83.8579.75
Percentage of long-stay residents with pressure ulcers3.154.62
Percentage of long-stay residents with new or worsened bowel or bladder incontinence23.9519.01
Percentage of long-stay residents who received an antipsychotic medication13.8915.38

Reviews and Comments


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Nursing Home

A nursing home (also called skilled nursing facility) is a facility or distinct part of an institution whose primary function is to provide medical, continuous nursing, and other health and social services to patients who are not in an acute phase of illness requiring services in a hospital, but who require primary restorative or skilled nursing services on an inpatient basis above the level of intermediate or custodial care in order to reach a degree of body functioning to permit self care in essential daily living.

A skilled nursing facility (SNF) may be a freestanding facility or part of a hospital that has been certified by Medicare to admit patients requiring subacute care and rehabilitation.

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