| Complete Care at Glendale | |
| 4 Hazel Ave, Naugatuck, Connecticut 06770 | |
| (203) 723-1456 | |
| Name | Complete Care at Glendale |
|---|---|
| Location | 4 Hazel Ave, Naugatuck, Connecticut |
| Certified By | Medicare and Medicaid |
| No. of Certified Beds | 120 |
| Occupancy Rate | 92.5% |
| Medicare ID (CCN) | 075240 |
| Legal Business Name | Complete Care at Glendale LLC |
| Ownership Type | For Profit - Corporation |
| Chain | Complete Care (85 nursing homes) |
| Chain Average Overall Rating | 3.1 out of 5 |
| NPI Number | 1669149738 |
| Match | Confirmed listed in Medicare enrollment records |
| Organization Name | Complete Care at Glendale LLC |
| Address | 4 Hazel Ave, Naugatuck, CT 06770 |
| Phone Number | 203-723-1456 |
| NPI Number | 1194030577 |
| Match | Possible same name, address or phone number |
| Organization Name | Genesis Eldercare Rehab Svcs |
| Address | 4 Hazel Ave, Naugatuck, CT 06770 |
| Phone Number | 203-723-1456 |
| NPI Number | 1396792289 |
| Match | Possible same name, address or phone number |
| Organization Name | Genesis Health Ventures of Naugatuck, Inc. |
| Doing Business As | Glendale Center |
| Address | 4 Hazel Ave, Naugatuck, CT 06770 |
| Phone Number | 203-723-1456 |
| NPI Number | 1427239946 |
| Match | Possible same name, address or phone number |
| Organization Name | 4 Hazel Avenue Operations LLC |
| Doing Business As | Glendale Center |
| Address | 4 Hazel Ave, Naugatuck, CT 06770 |
| Phone Number | 203-723-1456 |
| Ratings from Surveys (Inspections): | |
| Ratings from Quality Measures: | |
| Ratings from Staffing Data: | |
| Overall Rating: |
|---|
| Staffing Measure | Provider | National Avg. |
|---|---|---|
| Total nurse staff hours per resident per day | 3.5 | 3.86 |
| Registered nurse (RN) hours per resident per day | 0.61 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.86 | 0.86 |
| Nurse aide hours per resident per day | 2.03 | 2.32 |
| Total nurse staff hours per resident per day on the weekend | 3.15 | 3.42 |
| RN hours per resident per day on the weekend | 0.31 | 0.48 |
| Physical therapist hours per resident per day | 0.06 | 0.07 |
| Total nursing staff turnover | 35.7% | 45.8% |
| Registered nurse turnover | 30% | 42.9% |
| Number of administrators who have left the nursing home | 2 | 0.5 |
| Cited for abuse, neglect or exploitation of residents (Care Compare abuse icon) | No |
| Number of Fines | 0 |
| Total Amount of Fines in Dollars | $0 |
| Number of Payment Denials | 0 |
| Total Number of Penalties | 0 |
| Date | Deficiency | Harm Level | Status |
|---|---|---|---|
| Feb 3, 2026 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656, Resident Assessment and Care Planning, Complaint inspection | Potential for harm, isolated | Corrected by Mar 12, 2026 |
| Jan 14, 2026 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812, Nutrition and Dietary, Standard inspection | Potential for harm, pattern | Corrected by Feb 23, 2026 |
| Jan 14, 2026 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. F0628, Resident Rights, Standard inspection | Potential for harm, isolated | Corrected by Feb 23, 2026 |
| Jan 14, 2026 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657, Resident Assessment and Care Planning, Standard inspection | Potential for harm, isolated | Corrected by Feb 23, 2026 |
| Jan 14, 2026 | Ensure services provided by the nursing facility meet professional standards of quality. F0658, Resident Assessment and Care Planning, Standard inspection | Potential for harm, isolated | Corrected by Feb 23, 2026 |
| Jan 14, 2026 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Feb 23, 2026 |
| Jan 14, 2026 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Feb 23, 2026 |
| Jan 14, 2026 | Provide safe, appropriate pain management for a resident who requires such services. F0697, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Feb 23, 2026 |
| Jan 14, 2026 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. F0756, Pharmacy Service, Standard inspection | Potential for harm, isolated | Corrected by Feb 23, 2026 |
| Jan 14, 2026 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842, Resident Assessment and Care Planning, Standard inspection | Potential for harm, isolated | Corrected by Feb 23, 2026 |
| Jan 14, 2026 | Provide and implement an infection prevention and control program. F0880, Infection Control, Standard inspection | Potential for harm, isolated | Corrected by Feb 23, 2026 |
| Jan 14, 2026 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. F0925, Environmental, Standard inspection | Potential for harm, isolated | Corrected by Feb 23, 2026 |
| May 15, 2025 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580, Resident Rights, Complaint inspection | Potential for harm, isolated | Corrected by Jun 12, 2025 |
| May 15, 2025 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684, Quality of Life and Care, Complaint inspection | Potential for harm, isolated | Past non-compliance (already corrected) |
| Jan 26, 2024 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812, Nutrition and Dietary, Standard inspection | Potential for harm, pattern | Corrected by Feb 22, 2024 |
| Jan 26, 2024 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. F0607, Freedom from Abuse, Neglect, and Exploitation, Standard inspection | Potential for harm, isolated | Corrected by Feb 22, 2024 |
| Jan 26, 2024 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. F0644, Resident Assessment and Care Planning, Standard inspection | Potential for harm, isolated | Corrected by Feb 22, 2024 |
| Jan 26, 2024 | PASARR screening for Mental disorders or Intellectual Disabilities F0645, Resident Assessment and Care Planning, Standard inspection | Potential for harm, isolated | Corrected by Feb 22, 2024 |
| Jan 26, 2024 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Feb 22, 2024 |
| Jan 26, 2024 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Feb 22, 2024 |
| Jan 26, 2024 | Provide safe and appropriate respiratory care for a resident when needed. F0695, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Feb 22, 2024 |
| Jan 26, 2024 | Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit. F0711, Nursing and Physician Services, Standard inspection | Potential for harm, isolated | Corrected by Feb 22, 2024 |
| Jan 26, 2024 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. F0756, Pharmacy Service, Standard inspection | Potential for harm, isolated | Corrected by Feb 22, 2024 |
| Jan 26, 2024 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761, Pharmacy Service, Standard inspection | Potential for harm, isolated | Corrected by Feb 22, 2024 |
| Jan 26, 2024 | Provide and implement an infection prevention and control program. F0880, Infection Control, Standard inspection | Potential for harm, isolated | Corrected by Feb 22, 2024 |
| Jan 4, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689, Quality of Life and Care, Complaint inspection | Immediate jeopardy, isolated | Past non-compliance (already corrected) |
| Aug 31, 2021 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812, Nutrition and Dietary, Standard inspection | Potential for harm, widespread | Corrected by Oct 1, 2021 |
| Aug 31, 2021 | Provide safe and appropriate respiratory care for a resident when needed. F0695, Quality of Life and Care, Standard inspection | Potential for harm, pattern | Corrected by Oct 1, 2021 |
| Aug 31, 2021 | Provide and implement an infection prevention and control program. F0880, Infection Control, Standard inspection | Potential for harm, pattern | Corrected by Oct 1, 2021 |
| Aug 31, 2021 | Keep all essential equipment working safely. F0908, Environmental, Standard inspection | Potential for harm, pattern | Corrected by Oct 1, 2021 |
| Quality Measure | Provider | National Avg. |
|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | 37.67 | 13.87 |
| Percentage of long-stay residents who lose too much weight | 3.1 | 5.19 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | 0.44 | 0.82 |
| Percentage of long-stay residents with a urinary tract infection | 0.55 | 1.59 |
| Percentage of long-stay residents who have depressive symptoms | 45.73 | 12.8 |
| Percentage of long-stay residents who were physically restrained | 0 | 0.13 |
| Percentage of long-stay residents experiencing one or more falls with major injury | 1.35 | 3.23 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine | 99.46 | 93.55 |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine | 82.31 | 82.04 |
| Percentage of short-stay residents who newly received an antipsychotic medication | 1.54 | 1.56 |
| Percentage of long-stay residents whose ability to walk independently worsened | 29.67 | 14.07 |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication | 19.58 | 19.52 |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine | 99.1 | 95.46 |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine | 84.56 | 79.75 |
| Percentage of long-stay residents with pressure ulcers | 2.45 | 4.62 |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence | 27.97 | 19.01 |
| Percentage of long-stay residents who received an antipsychotic medication | 10.08 | 15.38 |
Beacon Brook Center for Health & Rehabilitation Location: 89 Weid Drive, Naugatuck, Connecticut 06770 Phone: (203) 729-9889 |