Complete Care at Groton Regency in Groton, CT

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Complete Care at Groton Regency is a medicare and medicaid certified nursing home in Groton, Connecticut. It is located in Southeastern Ct county at 1145 Poquonnock Rd, Groton, Connecticut 06340. You can reach out to the office of Complete Care at Groton Regency via phone at (860) 446-9960. This skilled nursing facility has 162 federally certified beds with average occupancy rate of 75%. Its legal business name is Complete Care at Groton Regency LLC and has the following ownership type - For Profit - Limited Liability Company. It is part of Complete Care, a chain of 85 nursing homes.

Complete Care at Groton Regency (Medicare CCN 075270) is certified by CMS (Centers for Medicare & Medicaid Services) and participates in both medicare and medicaid program. This means if you are part of medicare or medicaid program, you may consider this nursing facility for your medical needs. It was first certified by CMS in 1976 (50 years certified) and the last quality survey was conducted in January, 2026.

Contact Information

Complete Care at Groton Regency
1145 Poquonnock Rd, Groton, Connecticut 06340
(860) 446-9960

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Nursing Home Profile

NameComplete Care at Groton Regency
Location1145 Poquonnock Rd, Groton, Connecticut
Certified ByMedicare and Medicaid
No. of Certified Beds162
Occupancy Rate75%
Medicare ID (CCN)075270
Legal Business NameComplete Care at Groton Regency LLC
Ownership TypeFor Profit - Limited Liability Company
ChainComplete Care (85 nursing homes)
Chain Average Overall Rating3.1 out of 5

NPI Associated with this Nursing Home:

Nursing homes may have several NPI numbers. NPIs marked Confirmed are listed with Complete Care at Groton Regency in Medicare enrollment records; Possible ones were matched in NPPES by name, address or phone number, so please use them accordingly.

NPI Number1124795190
MatchConfirmed listed in Medicare enrollment records
Organization NameComplete Care at Groton Regency LLC
Address1145 Poquonnock Rd, Groton, CT 06340
Phone Number860-446-9960

Quality Ratings:

Nursing homes vary in the quality of care and services they provide to their residents. The below quality ratings for Complete Care at Groton Regency are calculated from three sources - health inspection results, staffing data, and quality measure data. This information gives you an indication of the care Complete Care at Groton Regency give to their patients.
Ratings from Surveys (Inspections):
Ratings from Quality Measures:
Ratings from Staffing Data:
Overall Rating:

Staffing and Staff Turnover:

Staffing hours per resident per day and staff turnover of Complete Care at Groton Regency, from the payroll data it reports to CMS, are compared against the national average with the color code indicators: Better than National Average Worse than National Average

Staffing MeasureProviderNational Avg.
Total nurse staff hours per resident per day3.543.86
Registered nurse (RN) hours per resident per day0.530.69
Licensed practical nurse (LPN) hours per resident per day0.90.86
Nurse aide hours per resident per day2.112.32
Total nurse staff hours per resident per day on the weekend3.23.42
RN hours per resident per day on the weekend0.30.48
Physical therapist hours per resident per day0.050.07
Total nursing staff turnover44.9%45.8%
Registered nurse turnover57.1%42.9%
Number of administrators who have left the nursing home00.5

Complaints, Fines and Penalties:

Cited for abuse, neglect or exploitation of residents (Care Compare abuse icon)No
Number of Fines0
Total Amount of Fines in Dollars$0
Number of Payment Denials0
Total Number of Penalties0

Health Inspections:

In its most recent inspection cycle (standard health inspection in January, 2026, plus any complaint inspections), inspectors cited Complete Care at Groton Regency for 8 health deficiencies (national average: 9.3). All 21 citations since 2021 are listed below.

DateDeficiencyHarm LevelStatus
Jan 29, 2026Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F0584, Resident Rights, Standard inspection		Potential for harm, patternCorrected by Mar 11, 2026
Jan 29, 2026Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F0600, Freedom from Abuse, Neglect, and Exploitation, Standard inspection, Complaint inspection		Potential for harm, isolatedCorrected by Mar 11, 2026
Jan 29, 2026Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657, Resident Assessment and Care Planning, Standard inspection		Potential for harm, isolatedCorrected by Mar 11, 2026
Jan 29, 2026Provide and implement an infection prevention and control program.
F0880, Infection Control, Standard inspection		Potential for harm, isolatedCorrected by Mar 11, 2026
Jan 29, 2026Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
F0887, Infection Control, Standard inspection		Potential for harm, isolatedCorrected by Mar 11, 2026
Jan 29, 2026Ensure each resident receives an accurate assessment.
F0641, Resident Assessment and Care Planning, Standard inspection		Minimal harm potential, patternCorrected by Mar 11, 2026
Nov 14, 2025Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F0550, Resident Rights, Complaint inspection		Potential for harm, isolatedPast non-compliance (already corrected)
Nov 14, 2025Ensure services provided by the nursing facility meet professional standards of quality.
F0658, Resident Assessment and Care Planning, Complaint inspection		Potential for harm, isolatedPast non-compliance (already corrected)
Nov 7, 2024Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684, Quality of Life and Care, Complaint inspection		Potential for harm, isolatedCorrected by Dec 18, 2024
Nov 7, 2024Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689, Quality of Life and Care, Complaint inspection		Potential for harm, isolatedCorrected by Dec 16, 2024
May 29, 2024Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F0600, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection		Potential for harm, isolatedCorrected by Jul 8, 2024
May 29, 2024Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F0609, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection		Potential for harm, isolatedCorrected by Jul 8, 2024
Mar 27, 2024Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
F0561, Resident Rights, Standard inspection		Potential for harm, patternCorrected by May 6, 2024
Mar 27, 2024Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
F0725, Nursing and Physician Services, Standard inspection		Potential for harm, patternCorrected by May 6, 2024
Mar 27, 2024Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812, Nutrition and Dietary, Standard inspection		Potential for harm, patternCorrected by May 6, 2024
Mar 27, 2024Assess the resident when there is a significant change in condition
F0637, Resident Assessment and Care Planning, Standard inspection		Minimal harm potential, patternCorrected by May 6, 2024
Mar 27, 2024Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842, Resident Assessment and Care Planning, Standard inspection		Minimal harm potential, patternCorrected by May 6, 2024
Nov 19, 2021Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F0584, Resident Rights, Standard inspection		Potential for harm, patternCorrected by Jan 31, 2022
Nov 19, 2021Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657, Resident Assessment and Care Planning, Standard inspection		Potential for harm, patternCorrected by Jan 31, 2022
Nov 19, 2021Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677, Quality of Life and Care, Standard inspection		Potential for harm, isolatedCorrected by Jan 31, 2022
Nov 19, 2021Provide enough food/fluids to maintain a resident's health.
F0692, Quality of Life and Care, Standard inspection		Potential for harm, isolatedCorrected by Jan 31, 2022

Quality of Resident Care:

These quality measures of Complete Care at Groton Regency, from the regular health assessments of its residents, are compared against the national average with the color code indicators: Better than National Average Worse than National Average

Quality MeasureProviderNational Avg.
Percentage of long-stay residents whose need for help with daily activities has increased23.9113.87
Percentage of long-stay residents who lose too much weight2.045.19
Percentage of long-stay residents with a catheter inserted and left in their bladder0.20.82
Percentage of long-stay residents with a urinary tract infection0.741.59
Percentage of long-stay residents who have depressive symptoms59.6512.8
Percentage of long-stay residents who were physically restrained00.13
Percentage of long-stay residents experiencing one or more falls with major injury3.683.23
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine89.7193.55
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine81.8882.04
Percentage of short-stay residents who newly received an antipsychotic medication0.261.56
Percentage of long-stay residents whose ability to walk independently worsened14.2214.07
Percentage of long-stay residents who received an antianxiety or hypnotic medication11.6819.52
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine99.1295.46
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine94.3179.75
Percentage of long-stay residents with pressure ulcers2.164.62
Percentage of long-stay residents with new or worsened bowel or bladder incontinence29.8419.01
Percentage of long-stay residents who received an antipsychotic medication25.7915.38

Reviews and Comments


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A nursing home (also called skilled nursing facility) is a facility or distinct part of an institution whose primary function is to provide medical, continuous nursing, and other health and social services to patients who are not in an acute phase of illness requiring services in a hospital, but who require primary restorative or skilled nursing services on an inpatient basis above the level of intermediate or custodial care in order to reach a degree of body functioning to permit self care in essential daily living.

A skilled nursing facility (SNF) may be a freestanding facility or part of a hospital that has been certified by Medicare to admit patients requiring subacute care and rehabilitation.

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