Havencare at Hancock Hall in Danbury, CT - Medicare and Medicaid Certified Nursing Home

Havencare at Hancock Hall is a medicare and medicaid certified nursing home in Danbury, Connecticut. It is located in Western Ct county at 31 Staples St, Danbury, Connecticut 06810. You can reach out to the office of Havencare at Hancock Hall via phone at (203) 794-9466. This skilled nursing facility has 96 federally certified beds with average occupancy rate of 94.27%. Its legal business name is Hancock Opco LLC and has the following ownership type - For Profit - Corporation.

Havencare at Hancock Hall (Medicare CCN 075414) is certified by CMS (Centers for Medicare & Medicaid Services) and participates in both medicare and medicaid program. This means if you are part of medicare or medicaid program, you may consider this nursing facility for your medical needs. It was first certified by CMS in 1997 (29 years certified) and the last quality survey was conducted in May, 2025.

Contact Information

	Havencare at Hancock Hall
	31 Staples St, Danbury, Connecticut 06810
	(203) 794-9466

Map and Direction

Nursing Home Profile

Name	Havencare at Hancock Hall
Location	31 Staples St, Danbury, Connecticut
Certified By	Medicare and Medicaid
No. of Certified Beds	96
Occupancy Rate	94.27%
Medicare ID (CCN)	075414
Legal Business Name	Hancock Opco LLC
Ownership Type	For Profit - Corporation

NPI Associated with this Nursing Home:

Nursing homes may have several NPI numbers. NPIs marked Confirmed are listed with Havencare at Hancock Hall in Medicare enrollment records; Possible ones were matched in NPPES by name, address or phone number, so please use them accordingly.

NPI Number	1356024574
Match	Confirmed listed in Medicare enrollment records
Organization Name	Hancock Opco LLC
Address	31 Staples St, Danbury, CT 06810
Phone Number	203-794-9466

NPI Number	1235108200
Match	Possible same name, address or phone number
Organization Name	Filosa Care Center,inc.
Doing Business As	Hancock Hall
Address	31 Staples St, Danbury, CT 06810
Phone Number	203-794-9466

Quality Ratings:

Nursing homes vary in the quality of care and services they provide to their residents. The below quality ratings for Havencare at Hancock Hall are calculated from three sources - health inspection results, staffing data, and quality measure data. This information gives you an indication of the care Havencare at Hancock Hall give to their patients.

Ratings from Surveys (Inspections):
Ratings from Quality Measures:
Ratings from Staffing Data:
Overall Rating:

Staffing and Staff Turnover:

Staffing hours per resident per day and staff turnover of Havencare at Hancock Hall, from the payroll data it reports to CMS, are compared against the national average with the color code indicators: Better than National Average Worse than National Average

Staffing Measure	Provider	National Avg.
Total nurse staff hours per resident per day	3.64	3.86
Registered nurse (RN) hours per resident per day	0.47	0.69
Licensed practical nurse (LPN) hours per resident per day	0.93	0.86
Nurse aide hours per resident per day	2.24	2.32
Total nurse staff hours per resident per day on the weekend	3.36	3.42
RN hours per resident per day on the weekend	0.43	0.48
Physical therapist hours per resident per day	0.09	0.07
Total nursing staff turnover	45%	45.8%
Registered nurse turnover	43.8%	42.9%
Number of administrators who have left the nursing home	0	0.5

Complaints, Fines and Penalties:

Cited for abuse, neglect or exploitation of residents (Care Compare abuse icon)	No
Number of Fines	0
Total Amount of Fines in Dollars	$0
Number of Payment Denials	0
Total Number of Penalties	0

Health Inspections:

In its most recent inspection cycle (standard health inspection in May, 2025, plus any complaint inspections), inspectors cited Havencare at Hancock Hall for 6 health deficiencies (national average: 9.3). All 17 citations since 2020 are listed below.

Date	Deficiency	Harm Level	Status
May 1, 2025	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761, Pharmacy Service, Standard inspection	Potential for harm, pattern	Plan of correction
May 1, 2025	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550, Resident Rights, Standard inspection	Potential for harm, isolated	Plan of correction
May 1, 2025	Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600, Freedom from Abuse, Neglect, and Exploitation, Standard inspection	Potential for harm, isolated	Plan of correction
May 1, 2025	Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686, Quality of Life and Care, Standard inspection	Potential for harm, isolated	Plan of correction
May 1, 2025	Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. F0756, Pharmacy Service, Standard inspection	Potential for harm, isolated	Plan of correction
May 1, 2025	Provide and implement an infection prevention and control program. F0880, Infection Control, Standard inspection	Potential for harm, isolated	Plan of correction
Aug 6, 2024	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689, Quality of Life and Care, Complaint inspection	Potential for harm, isolated	Corrected by Sep 3, 2024
Jan 29, 2024	Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684, Quality of Life and Care, Complaint inspection	Potential for harm, pattern	Corrected by Mar 15, 2024
Dec 13, 2023	Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection	Potential for harm, isolated	Corrected by Jan 23, 2024
Apr 13, 2023	Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684, Quality of Life and Care, Standard inspection	Potential for harm, isolated	Corrected by May 12, 2023
Apr 13, 2023	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761, Pharmacy Service, Standard inspection	Potential for harm, isolated	Corrected by May 12, 2023
Apr 13, 2023	Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. F0640, Resident Assessment and Care Planning, Standard inspection	Minimal harm potential, pattern	Corrected by May 12, 2023
Mar 12, 2020	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657, Resident Assessment and Care Planning, Standard inspection	Potential for harm, isolated	Corrected by Sep 18, 2020
Mar 12, 2020	Ensure services provided by the nursing facility meet professional standards of quality. F0658, Resident Assessment and Care Planning, Standard inspection	Potential for harm, isolated	Corrected by Sep 20, 2020
Mar 12, 2020	Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684, Quality of Life and Care, Standard inspection	Potential for harm, isolated	Corrected by Sep 20, 2020
Mar 12, 2020	Provide and implement an infection prevention and control program. F0880, Infection Control, Standard inspection	Potential for harm, isolated	Corrected by Sep 20, 2020
Mar 12, 2020	Ensure residents have reasonable access to and privacy in their use of communication methods. F0576, Resident Rights, Standard inspection	Minimal harm potential, widespread	Corrected by Mar 13, 2020

Quality of Resident Care:

These quality measures of Havencare at Hancock Hall, from the regular health assessments of its residents, are compared against the national average with the color code indicators: Better than National Average Worse than National Average

Quality Measure	Provider	National Avg.
Percentage of long-stay residents whose need for help with daily activities has increased	2.49	13.87
Percentage of long-stay residents who lose too much weight	2.64	5.19
Percentage of long-stay residents with a catheter inserted and left in their bladder	0.28	0.82
Percentage of long-stay residents with a urinary tract infection	0	1.59
Percentage of long-stay residents who have depressive symptoms	29.3	12.8
Percentage of long-stay residents who were physically restrained	0	0.13
Percentage of long-stay residents experiencing one or more falls with major injury	1.03	3.23
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine	100	93.55
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine	99.62	82.04
Percentage of short-stay residents who newly received an antipsychotic medication	0	1.56
Percentage of long-stay residents whose ability to walk independently worsened	0.63	14.07
Percentage of long-stay residents who received an antianxiety or hypnotic medication	4.1	19.52
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine	100	95.46
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine	94.12	79.75
Percentage of long-stay residents with pressure ulcers	3.4	4.62
Percentage of long-stay residents with new or worsened bowel or bladder incontinence	29.65	19.01
Percentage of long-stay residents who received an antipsychotic medication	5.58	15.38

Reviews and Comments

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Nursing Home

A nursing home (also called skilled nursing facility) is a facility or distinct part of an institution whose primary function is to provide medical, continuous nursing, and other health and social services to patients who are not in an acute phase of illness requiring services in a hospital, but who require primary restorative or skilled nursing services on an inpatient basis above the level of intermediate or custodial care in order to reach a degree of body functioning to permit self care in essential daily living.

A skilled nursing facility (SNF) may be a freestanding facility or part of a hospital that has been certified by Medicare to admit patients requiring subacute care and rehabilitation.

Medicare Care Compare

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