| Hanover Healthcare Center | |
| 435 Avis Avenue Nw, Massillon, Ohio 44646 | |
| (330) 837-1741 | |
| Name | Hanover Healthcare Center |
|---|---|
| Location | 435 Avis Avenue Nw, Massillon, Ohio |
| Certified By | Medicare and Medicaid |
| No. of Certified Beds | 125 |
| Occupancy Rate | 90.08% |
| Medicare ID (CCN) | 365292 |
| Legal Business Name | Avis Leasing Co., LLC |
| Ownership Type | For Profit - Corporation |
| Chain | Communicare Health (110 nursing homes) |
| Chain Average Overall Rating | 3.2 out of 5 |
| NPI Number | 1326029836 |
| Match | Confirmed listed in Medicare enrollment records |
| Organization Name | Avis Leasing Co., LLC |
| Doing Business As | Hanover Healthcare Center |
| Address | 435 Avis Avenue Nw, Massillon, OH 44646 |
| Phone Number | 330-837-1741 |
| Ratings from Surveys (Inspections): | |
| Ratings from Quality Measures: | |
| Ratings from Staffing Data: | |
| Overall Rating: |
|---|
| Staffing Measure | Provider | National Avg. |
|---|---|---|
| Total nurse staff hours per resident per day | 3.24 | 3.86 |
| Registered nurse (RN) hours per resident per day | 0.65 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.71 | 0.86 |
| Nurse aide hours per resident per day | 1.88 | 2.32 |
| Total nurse staff hours per resident per day on the weekend | 2.86 | 3.42 |
| RN hours per resident per day on the weekend | 0.39 | 0.48 |
| Physical therapist hours per resident per day | 0.03 | 0.07 |
| Total nursing staff turnover | 51% | 45.8% |
| Registered nurse turnover | 43.8% | 42.9% |
| Number of administrators who have left the nursing home | 2 | 0.5 |
| Cited for abuse, neglect or exploitation of residents (Care Compare abuse icon) | No |
| Number of Fines | 2 |
| Total Amount of Fines in Dollars | $84,143 |
| Number of Payment Denials | 0 |
| Total Number of Penalties | 2 |
| Date | Deficiency | Harm Level | Status |
|---|---|---|---|
| Mar 17, 2026 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812, Nutrition and Dietary, Standard inspection, Complaint inspection | Potential for harm, widespread | Corrected by Apr 8, 2026 |
| Mar 17, 2026 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689, Quality of Life and Care, Standard inspection, Complaint inspection | Potential for harm, pattern | Corrected by Apr 8, 2026 |
| Mar 17, 2026 | Provide safe and appropriate respiratory care for a resident when needed. F0695, Quality of Life and Care, Standard inspection | Potential for harm, pattern | Corrected by Apr 8, 2026 |
| Mar 17, 2026 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. F0805, Nutrition and Dietary, Standard inspection | Potential for harm, pattern | Corrected by Apr 8, 2026 |
| Mar 17, 2026 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584, Resident Rights, Standard inspection, Complaint inspection | Potential for harm, isolated | Corrected by Apr 8, 2026 |
| Mar 17, 2026 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. F0644, Resident Assessment and Care Planning, Standard inspection | Potential for harm, isolated | Corrected by Apr 8, 2026 |
| Mar 17, 2026 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted F0655, Resident Assessment and Care Planning, Standard inspection | Potential for harm, isolated | Corrected by Apr 8, 2026 |
| Mar 17, 2026 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677, Quality of Life and Care, Standard inspection, Complaint inspection | Potential for harm, isolated | Corrected by Apr 8, 2026 |
| Mar 17, 2026 | Provide activities to meet all resident's needs. F0679, Quality of Life and Care, Standard inspection, Complaint inspection | Potential for harm, isolated | Corrected by Apr 8, 2026 |
| Mar 17, 2026 | Provide safe, appropriate dialysis care/services for a resident who requires such services. F0698, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Apr 8, 2026 |
| Mar 17, 2026 | Provide and implement an infection prevention and control program. F0880, Infection Control, Standard inspection, Complaint inspection | Potential for harm, isolated | Corrected by Apr 8, 2026 |
| Mar 17, 2026 | Make sure that a working call system is available in each resident's bathroom and bathing area. F0919, Environmental, Standard inspection, Complaint inspection | Potential for harm, isolated | Corrected by Apr 8, 2026 |
| Mar 17, 2026 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. F0921, Environmental, Standard inspection, Complaint inspection | Potential for harm, isolated | Corrected by Apr 8, 2026 |
| Jun 25, 2025 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. F0725, Nursing and Physician Services, Complaint inspection | Potential for harm, pattern | Corrected by Jul 21, 2025 |
| Jun 25, 2025 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580, Resident Rights, Complaint inspection | Potential for harm, isolated | Corrected by Jul 21, 2025 |
| Jun 25, 2025 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection | Potential for harm, isolated | Corrected by Jul 21, 2025 |
| Jun 25, 2025 | Respond appropriately to all alleged violations. F0610, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection | Potential for harm, isolated | Corrected by Jul 21, 2025 |
| Jun 25, 2025 | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. F0676, Quality of Life and Care, Complaint inspection | Potential for harm, isolated | Corrected by Jul 21, 2025 |
| Jun 25, 2025 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684, Quality of Life and Care, Complaint inspection | Potential for harm, isolated | Corrected by Jul 21, 2025 |
| Jun 25, 2025 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. F0688, Quality of Life and Care, Complaint inspection | Potential for harm, isolated | Corrected by Jul 21, 2025 |
| Jun 25, 2025 | Ensure medication error rates are not 5 percent or greater. F0759, Pharmacy Service, Complaint inspection | Potential for harm, isolated | Corrected by Jul 21, 2025 |
| Jun 25, 2025 | Ensure the activities program is directed by a qualified professional. F0680, Quality of Life and Care, Complaint inspection | Minimal harm potential, widespread | Corrected by Jul 21, 2025 |
| Apr 9, 2025 | Provide and implement an infection prevention and control program. F0880, Infection Control, Complaint inspection | Potential for harm, isolated | Corrected by Apr 29, 2025 |
| Mar 4, 2025 | Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data. F0851, Administration, Complaint inspection | Potential for harm, widespread | Corrected by Mar 21, 2025 |
| Oct 24, 2024 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684, Quality of Life and Care, Complaint inspection | Potential for harm, isolated | Corrected by Oct 25, 2024 |
| Oct 24, 2024 | Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided. F0772, Administration, Complaint inspection | Potential for harm, isolated | Corrected by Oct 25, 2024 |
| Oct 24, 2024 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842, Resident Assessment and Care Planning, Complaint inspection | Potential for harm, isolated | Corrected by Oct 25, 2024 |
| Sep 23, 2024 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection | Immediate jeopardy, isolated | Corrected by Sep 25, 2024 |
| Sep 23, 2024 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection | Immediate jeopardy, isolated | Corrected by Sep 25, 2024 |
| Sep 23, 2024 | Respond appropriately to all alleged violations. F0610, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection | Immediate jeopardy, isolated | Corrected by Sep 25, 2024 |
| Quality Measure | Provider | National Avg. |
|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | 4.33 | 13.87 |
| Percentage of long-stay residents who lose too much weight | 1.84 | 5.19 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | 0.21 | 0.82 |
| Percentage of long-stay residents with a urinary tract infection | 1.06 | 1.59 |
| Percentage of long-stay residents who have depressive symptoms | 42.52 | 12.8 |
| Percentage of long-stay residents who were physically restrained | 0 | 0.13 |
| Percentage of long-stay residents experiencing one or more falls with major injury | 3.17 | 3.23 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine | 99.21 | 93.55 |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine | 74.01 | 82.04 |
| Percentage of short-stay residents who newly received an antipsychotic medication | 0.74 | 1.56 |
| Percentage of long-stay residents whose ability to walk independently worsened | 5.64 | 14.07 |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication | 23.94 | 19.52 |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine | 100 | 95.46 |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine | 75.36 | 79.75 |
| Percentage of long-stay residents with pressure ulcers | 1.81 | 4.62 |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence | 19.55 | 19.01 |
| Percentage of long-stay residents who received an antipsychotic medication | 11.21 | 15.38 |
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