Complete Care at Harston Hall LLC in Flourtown, PA

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Complete Care at Harston Hall LLC is a medicare and medicaid certified nursing home in Flourtown, Pennsylvania. It is located in Montgomery county at 350 Haws Lane, Flourtown, Pennsylvania 19031. You can reach out to the office of Complete Care at Harston Hall LLC via phone at (215) 233-0700. This skilled nursing facility has 120 federally certified beds with average occupancy rate of 90.67%. Its legal business name is Complete Care at Harston Hall LLC and has the following ownership type - For Profit - Corporation. It is part of Complete Care, a chain of 85 nursing homes.

Complete Care at Harston Hall LLC (Medicare CCN 395791) is certified by CMS (Centers for Medicare & Medicaid Services) and participates in both medicare and medicaid program. This means if you are part of medicare or medicaid program, you may consider this nursing facility for your medical needs. It was first certified by CMS in 1989 (37 years certified) and the last quality survey was conducted in April, 2026.

Contact Information

Complete Care at Harston Hall LLC
350 Haws Lane, Flourtown, Pennsylvania 19031
(215) 233-0700

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Nursing Home Profile

NameComplete Care at Harston Hall LLC
Location350 Haws Lane, Flourtown, Pennsylvania
Certified ByMedicare and Medicaid
No. of Certified Beds120
Occupancy Rate90.67%
Medicare ID (CCN)395791
Legal Business NameComplete Care at Harston Hall LLC
Ownership TypeFor Profit - Corporation
ChainComplete Care (85 nursing homes)
Chain Average Overall Rating3.1 out of 5

NPI Associated with this Nursing Home:

Nursing homes may have several NPI numbers. NPIs marked Confirmed are listed with Complete Care at Harston Hall LLC in Medicare enrollment records; Possible ones were matched in NPPES by name, address or phone number, so please use them accordingly.

NPI Number1215518949
MatchConfirmed listed in Medicare enrollment records
Organization NameComplete Care at Harston Hall LLC
Address350 Haws Ln, Flourtown, PA 19031
Phone Number215-233-0700

NPI Number1376580779
MatchPossible same name, address or phone number
Organization NameGenesis Eldercare Centers-harston, Inc.
Doing Business AsHarston Hall
Address350 Haws Ln, Flourtown, PA 19031
Phone Number215-233-0700

NPI Number1730361049
MatchPossible same name, address or phone number
Organization Name350 Haws Lane Operations LLC
Doing Business AsHarston Hall
Address350 Haws Ln, Flourtown, PA 19031
Phone Number215-233-0700

NPI Number1831511864
MatchPossible same name, address or phone number
Organization NameGenesis Eldercare Rehabilitation Services
Address350 Haws Ln, Flourtown, PA 19031
Phone Number215-836-3242

Quality Ratings:

Nursing homes vary in the quality of care and services they provide to their residents. The below quality ratings for Complete Care at Harston Hall LLC are calculated from three sources - health inspection results, staffing data, and quality measure data. This information gives you an indication of the care Complete Care at Harston Hall LLC give to their patients.
Ratings from Surveys (Inspections):
Ratings from Quality Measures:
Ratings from Staffing Data:
Overall Rating:

Staffing and Staff Turnover:

Staffing hours per resident per day and staff turnover of Complete Care at Harston Hall LLC, from the payroll data it reports to CMS, are compared against the national average with the color code indicators: Better than National Average Worse than National Average

Staffing MeasureProviderNational Avg.
Total nurse staff hours per resident per day3.473.86
Registered nurse (RN) hours per resident per day0.470.69
Licensed practical nurse (LPN) hours per resident per day0.960.86
Nurse aide hours per resident per day2.032.32
Total nurse staff hours per resident per day on the weekend3.223.42
RN hours per resident per day on the weekend0.290.48
Physical therapist hours per resident per day0.050.07
Total nursing staff turnover51.4%45.8%
Registered nurse turnover52.9%42.9%
Number of administrators who have left the nursing home10.5

Complaints, Fines and Penalties:

Cited for abuse, neglect or exploitation of residents (Care Compare abuse icon)No
Number of Fines2
Total Amount of Fines in Dollars$17,113
Number of Payment Denials0
Total Number of Penalties2

Health Inspections:

In its most recent inspection cycle (standard health inspection in April, 2026, plus any complaint inspections), inspectors cited Complete Care at Harston Hall LLC for 13 health deficiencies (national average: 9.3). The 30 most recent of its 66 citations since 2023 are listed below.

DateDeficiencyHarm LevelStatus
Apr 23, 2026Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
F0604, Freedom from Abuse, Neglect, and Exploitation, Standard inspection		Potential for harm, isolatedCorrected by Jun 11, 2026
Apr 23, 2026Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689, Quality of Life and Care, Standard inspection		Potential for harm, isolatedCorrected by Jun 11, 2026
Apr 23, 2026Provide safe and appropriate respiratory care for a resident when needed.
F0695, Quality of Life and Care, Standard inspection		Potential for harm, isolatedCorrected by Jun 11, 2026
Apr 23, 2026Provide safe, appropriate pain management for a resident who requires such services.
F0697, Quality of Life and Care, Standard inspection		Potential for harm, isolatedCorrected by Jun 11, 2026
Apr 23, 2026Provide or obtain dental services for each resident.
F0791, Quality of Life and Care, Standard inspection		Potential for harm, isolatedCorrected by Jun 11, 2026
Apr 23, 2026Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
F0803, Nutrition and Dietary, Standard inspection		Potential for harm, isolatedCorrected by Jun 11, 2026
Apr 23, 2026Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812, Nutrition and Dietary, Standard inspection		Potential for harm, isolatedCorrected by Jun 11, 2026
Apr 23, 2026Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842, Resident Assessment and Care Planning, Standard inspection		Potential for harm, isolatedCorrected by Jun 11, 2026
Apr 23, 2026Provide and implement an infection prevention and control program.
F0880, Infection Control, Standard inspection		Potential for harm, isolatedCorrected by Jun 11, 2026
Jan 20, 2026Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F0584, Resident Rights, Complaint inspection		Potential for harm, isolatedCorrected by Mar 6, 2026
Oct 6, 2025Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684, Quality of Life and Care, Complaint inspection		Potential for harm, isolatedNo plan of correction
Sep 17, 2025Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
F0557, Resident Rights, Complaint inspection		Potential for harm, isolatedCorrected by Oct 10, 2025
Sep 17, 2025Respond appropriately to all alleged violations.
F0610, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection		Potential for harm, isolatedCorrected by Oct 10, 2025
Apr 25, 2025Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812, Nutrition and Dietary, Standard inspection, Complaint inspection		Potential for harm, widespreadCorrected by Jun 23, 2025
Apr 25, 2025Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F0584, Resident Rights, Standard inspection, Complaint inspection		Potential for harm, patternCorrected by Jun 23, 2025
Apr 25, 2025Protect each resident from the wrongful use of the resident's belongings or money.
F0602, Freedom from Abuse, Neglect, and Exploitation, Standard inspection, Complaint inspection		Potential for harm, patternCorrected by Jun 23, 2025
Apr 25, 2025Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
F0725, Nursing and Physician Services, Standard inspection, Complaint inspection		Potential for harm, patternCorrected by Jun 23, 2025
Apr 25, 2025Observe each nurse aide's job performance and give regular training.
F0730, Nursing and Physician Services, Standard inspection, Complaint inspection		Potential for harm, patternCorrected by Jun 23, 2025
Apr 25, 2025Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
F0804, Nutrition and Dietary, Standard inspection, Complaint inspection		Potential for harm, patternCorrected by Jun 23, 2025
Apr 25, 2025Provide and implement an infection prevention and control program.
F0880, Infection Control, Standard inspection, Complaint inspection		Potential for harm, patternCorrected by Jun 23, 2025
Apr 25, 2025Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F0550, Resident Rights, Standard inspection, Complaint inspection		Potential for harm, isolatedCorrected by Jun 23, 2025
Apr 25, 2025Develop and implement policies and procedures to prevent abuse, neglect, and theft.
F0607, Freedom from Abuse, Neglect, and Exploitation, Standard inspection, Complaint inspection		Potential for harm, isolatedCorrected by Jun 23, 2025
Apr 25, 2025Respond appropriately to all alleged violations.
F0610, Freedom from Abuse, Neglect, and Exploitation, Standard inspection, Complaint inspection		Potential for harm, isolatedCorrected by Jun 23, 2025
Apr 25, 2025Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656, Resident Assessment and Care Planning, Standard inspection, Complaint inspection		Potential for harm, isolatedCorrected by Jun 23, 2025
Apr 25, 2025Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677, Quality of Life and Care, Standard inspection, Complaint inspection		Potential for harm, isolatedCorrected by Jun 23, 2025
Apr 25, 2025Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F0686, Quality of Life and Care, Standard inspection, Complaint inspection		Potential for harm, isolatedCorrected by Jun 23, 2025
Apr 25, 2025Provide enough food/fluids to maintain a resident's health.
F0692, Quality of Life and Care, Standard inspection, Complaint inspection		Potential for harm, isolatedCorrected by Jun 23, 2025
Apr 25, 2025Provide safe and appropriate respiratory care for a resident when needed.
F0695, Quality of Life and Care, Standard inspection, Complaint inspection		Potential for harm, isolatedCorrected by Jun 23, 2025
Apr 25, 2025Provide safe, appropriate pain management for a resident who requires such services.
F0697, Quality of Life and Care, Standard inspection, Complaint inspection		Potential for harm, isolatedCorrected by Jun 23, 2025
Apr 25, 2025Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
F0726, Nursing and Physician Services, Standard inspection		Potential for harm, isolatedCorrected by Jun 23, 2025

Quality of Resident Care:

These quality measures of Complete Care at Harston Hall LLC, from the regular health assessments of its residents, are compared against the national average with the color code indicators: Better than National Average Worse than National Average

Quality MeasureProviderNational Avg.
Percentage of long-stay residents whose need for help with daily activities has increased11.1113.87
Percentage of long-stay residents who lose too much weight4.895.19
Percentage of long-stay residents with a catheter inserted and left in their bladder00.82
Percentage of long-stay residents with a urinary tract infection0.271.59
Percentage of long-stay residents who have depressive symptoms30.9912.8
Percentage of long-stay residents who were physically restrained00.13
Percentage of long-stay residents experiencing one or more falls with major injury2.363.23
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine86.8893.55
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine55.7882.04
Percentage of short-stay residents who newly received an antipsychotic medication01.56
Percentage of long-stay residents whose ability to walk independently worsened14.8314.07
Percentage of long-stay residents who received an antianxiety or hypnotic medication43.0219.52
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine99.0895.46
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine51.3979.75
Percentage of long-stay residents with pressure ulcers2.754.62
Percentage of long-stay residents with new or worsened bowel or bladder incontinence29.2819.01
Percentage of long-stay residents who received an antipsychotic medication12.9315.38

Reviews and Comments


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Nursing Home

A nursing home (also called skilled nursing facility) is a facility or distinct part of an institution whose primary function is to provide medical, continuous nursing, and other health and social services to patients who are not in an acute phase of illness requiring services in a hospital, but who require primary restorative or skilled nursing services on an inpatient basis above the level of intermediate or custodial care in order to reach a degree of body functioning to permit self care in essential daily living.

A skilled nursing facility (SNF) may be a freestanding facility or part of a hospital that has been certified by Medicare to admit patients requiring subacute care and rehabilitation.

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