| Complete Care at Heritage LLC | |
| 7232 German Hill Road, Dundalk, Maryland 21222 | |
| (410) 282-6310 | |
| Name | Complete Care at Heritage LLC |
|---|---|
| Location | 7232 German Hill Road, Dundalk, Maryland |
| Certified By | Medicare and Medicaid |
| No. of Certified Beds | 177 |
| Occupancy Rate | 82.09% |
| Medicare ID (CCN) | 215135 |
| Legal Business Name | Complete Care at Heritage LLC |
| Ownership Type | For Profit - Corporation |
| Chain | Complete Care (85 nursing homes) |
| Chain Average Overall Rating | 3.1 out of 5 |
| NPI Number | 1033799234 |
| Match | Confirmed listed in Medicare enrollment records |
| Organization Name | Complete Care at Heritage LLC |
| Address | 7232 German Hill Rd, Baltimore, MD 21222 |
| Phone Number | 410-282-6310 |
| NPI Number | 1275580409 |
| Match | Possible same name, address or phone number |
| Organization Name | Meridian Health, Inc. |
| Doing Business As | Heritage Center |
| Address | 7232 German Hill Rd, Dundalk, MD 21222 |
| Phone Number | 410-282-6310 |
| NPI Number | 1699957167 |
| Match | Possible same name, address or phone number |
| Organization Name | 7232 German Hill Road Operations LLC |
| Doing Business As | Heritage Center |
| Address | 7232 German Hill Rd, Dundalk, MD 21222 |
| Phone Number | 410-282-6310 |
| NPI Number | 1922319029 |
| Match | Possible same name, address or phone number |
| Organization Name | Genesis Health Care |
| Address | 7232 German Hill Rd, Dundalk, MD 21222 |
| Phone Number | 410-282-6310 |
| Ratings from Surveys (Inspections): | |
| Ratings from Quality Measures: | |
| Ratings from Staffing Data: | |
| Overall Rating: |
|---|
| Staffing Measure | Provider | National Avg. |
|---|---|---|
| Total nurse staff hours per resident per day | 3.44 | 3.86 |
| Registered nurse (RN) hours per resident per day | 0.7 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.92 | 0.86 |
| Nurse aide hours per resident per day | 1.82 | 2.32 |
| Total nurse staff hours per resident per day on the weekend | 3.05 | 3.42 |
| RN hours per resident per day on the weekend | 0.46 | 0.48 |
| Physical therapist hours per resident per day | 0.04 | 0.07 |
| Total nursing staff turnover | 59% | 45.8% |
| Registered nurse turnover | 79.5% | 42.9% |
| Number of administrators who have left the nursing home | 0 | 0.5 |
| Cited for abuse, neglect or exploitation of residents (Care Compare abuse icon) | Yes |
| Number of Fines | 2 |
| Total Amount of Fines in Dollars | $129,919 |
| Number of Payment Denials | 0 |
| Total Number of Penalties | 2 |
| Date | Deficiency | Harm Level | Status |
|---|---|---|---|
| Feb 25, 2026 | Ensure each resident receives an accurate assessment. F0641, Resident Assessment and Care Planning, Complaint inspection | Potential for harm, pattern | Corrected by Mar 31, 2026 |
| Feb 25, 2026 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection | Potential for harm, isolated | Past non-compliance (already corrected) |
| Feb 25, 2026 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677, Quality of Life and Care, Complaint inspection | Potential for harm, isolated | Corrected by Mar 31, 2026 |
| Feb 25, 2026 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684, Quality of Life and Care, Complaint inspection | Potential for harm, isolated | Corrected by Mar 31, 2026 |
| Feb 25, 2026 | Provide safe and appropriate respiratory care for a resident when needed. F0695, Quality of Life and Care, Complaint inspection | Potential for harm, isolated | Corrected by Mar 31, 2026 |
| Sep 16, 2025 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584, Resident Rights, Standard inspection | Potential for harm, pattern | Corrected by Oct 29, 2025 |
| Sep 16, 2025 | Provide safe and appropriate respiratory care for a resident when needed. F0695, Quality of Life and Care, Standard inspection | Potential for harm, pattern | Corrected by Oct 29, 2025 |
| Sep 16, 2025 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. F0726, Nursing and Physician Services, Standard inspection | Potential for harm, pattern | Corrected by Oct 29, 2025 |
| Sep 16, 2025 | Provide and implement an infection prevention and control program. F0880, Infection Control, Standard inspection | Potential for harm, pattern | Corrected by Oct 29, 2025 |
| Sep 16, 2025 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. F0925, Environmental, Standard inspection | Potential for harm, pattern | Corrected by Oct 29, 2025 |
| Sep 16, 2025 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. F0578, Resident Rights, Standard inspection | Potential for harm, isolated | Corrected by Oct 29, 2025 |
| Sep 16, 2025 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609, Freedom from Abuse, Neglect, and Exploitation, Standard inspection | Potential for harm, isolated | Corrected by Oct 29, 2025 |
| Sep 16, 2025 | Ensure each resident receives an accurate assessment. F0641, Resident Assessment and Care Planning, Standard inspection | Potential for harm, isolated | Corrected by Oct 29, 2025 |
| Sep 16, 2025 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657, Resident Assessment and Care Planning, Standard inspection | Potential for harm, isolated | Corrected by Oct 29, 2025 |
| Sep 16, 2025 | Ensure services provided by the nursing facility meet professional standards of quality. F0658, Resident Assessment and Care Planning, Standard inspection | Potential for harm, isolated | Corrected by Oct 29, 2025 |
| Sep 16, 2025 | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. F0676, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Oct 29, 2025 |
| Sep 16, 2025 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677, Quality of Life and Care, Complaint inspection | Potential for harm, isolated | Corrected by Oct 29, 2025 |
| Sep 16, 2025 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684, Quality of Life and Care, Standard inspection, Complaint inspection | Potential for harm, isolated | Corrected by Oct 29, 2025 |
| Sep 16, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Oct 29, 2025 |
| Sep 16, 2025 | Provide enough food/fluids to maintain a resident's health. F0692, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Oct 29, 2025 |
| Sep 16, 2025 | Provide safe, appropriate pain management for a resident who requires such services. F0697, Quality of Life and Care, Standard inspection, Complaint inspection | Potential for harm, isolated | Corrected by Oct 29, 2025 |
| Sep 16, 2025 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761, Pharmacy Service, Standard inspection | Potential for harm, isolated | Corrected by Oct 29, 2025 |
| Sep 16, 2025 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842, Resident Assessment and Care Planning, Standard inspection | Potential for harm, isolated | Corrected by Oct 29, 2025 |
| Sep 16, 2025 | Develop and implement policies and procedures for flu and pneumonia vaccinations. F0883, Infection Control, Standard inspection | Potential for harm, isolated | Corrected by Oct 29, 2025 |
| Sep 16, 2025 | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. F0887, Infection Control, Standard inspection | Potential for harm, isolated | Corrected by Oct 29, 2025 |
| Sep 16, 2025 | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. F0947, Nursing and Physician Services, Standard inspection | Potential for harm, isolated | Corrected by Oct 29, 2025 |
| Sep 16, 2025 | Post nurse staffing information every day. F0732, Nursing and Physician Services, Standard inspection | Minimal harm potential, widespread | Corrected by Oct 29, 2025 |
| Feb 26, 2025 | Ensure that residents are free from significant medication errors. F0760, Pharmacy Service, Complaint inspection | Immediate jeopardy, isolated | Corrected by May 2, 2025 |
| Aug 22, 2023 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689, Quality of Life and Care, Standard inspection, Complaint inspection | Immediate jeopardy, isolated | Corrected by Oct 6, 2023 |
| Aug 22, 2023 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600, Freedom from Abuse, Neglect, and Exploitation, Standard inspection, Complaint inspection | Actual harm, isolated | Corrected by Oct 6, 2023 |
| Quality Measure | Provider | National Avg. |
|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | 11.44 | 13.87 |
| Percentage of long-stay residents who lose too much weight | 5.29 | 5.19 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | 1.01 | 0.82 |
| Percentage of long-stay residents with a urinary tract infection | 0.41 | 1.59 |
| Percentage of long-stay residents who have depressive symptoms | 24.46 | 12.8 |
| Percentage of long-stay residents who were physically restrained | 0 | 0.13 |
| Percentage of long-stay residents experiencing one or more falls with major injury | 2.01 | 3.23 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine | 97.19 | 93.55 |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine | 59.94 | 82.04 |
| Percentage of short-stay residents who newly received an antipsychotic medication | 0.75 | 1.56 |
| Percentage of long-stay residents whose ability to walk independently worsened | 16.51 | 14.07 |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication | 15.99 | 19.52 |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine | 100 | 95.46 |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine | 63.33 | 79.75 |
| Percentage of long-stay residents with pressure ulcers | 4.6 | 4.62 |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence | 27.89 | 19.01 |
| Percentage of long-stay residents who received an antipsychotic medication | 7.04 | 15.38 |