| The Grand Rehabilitation and Nursing at Utica | |
| 1657 Sunset Ave, Utica, New York 13502 | |
| (315) 797-7392 | |
| Name | The Grand Rehabilitation and Nursing at Utica |
|---|---|
| Location | 1657 Sunset Ave, Utica, New York |
| Certified By | Medicare and Medicaid |
| No. of Certified Beds | 220 |
| Occupancy Rate | 96.82% |
| Medicare ID (CCN) | 335600 |
| Legal Business Name | Heritage Operating Associates LLC |
| Ownership Type | For Profit - Corporation |
| Chain | The Grand Healthcare (16 nursing homes) |
| Chain Average Overall Rating | 1.8 out of 5 |
| NPI Number | 1407314412 |
| Match | Confirmed listed in Medicare enrollment records |
| Organization Name | Heritage Operating Associates LLC |
| Doing Business As | The Grand Rehabilitation and Nursing at Utica |
| Address | 1657 Sunset Ave, Utica, NY 13502 |
| Phone Number | 718-215-6000 |
| NPI Number | 1730288549 |
| Match | Possible same name, address or phone number |
| Organization Name | Faxton-sunset St. Luke's Health Care Center Inc |
| Doing Business As | Heritage Health Care Center |
| Address | 1657 Sunset Ave, Utica, NY 13502 |
| Phone Number | 315-797-7392 |
| Ratings from Surveys (Inspections): | |
| Ratings from Quality Measures: | |
| Ratings from Staffing Data: | |
| Overall Rating: |
|---|
| Staffing Measure | Provider | National Avg. |
|---|---|---|
| Total nurse staff hours per resident per day | 3.18 | 3.86 |
| Registered nurse (RN) hours per resident per day | 0.34 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.99 | 0.86 |
| Nurse aide hours per resident per day | 1.85 | 2.32 |
| Total nurse staff hours per resident per day on the weekend | 2.74 | 3.42 |
| RN hours per resident per day on the weekend | 0.2 | 0.48 |
| Physical therapist hours per resident per day | 0.06 | 0.07 |
| Total nursing staff turnover | 25.8% | 45.8% |
| Registered nurse turnover | 40% | 42.9% |
| Number of administrators who have left the nursing home | 1 | 0.5 |
| Cited for abuse, neglect or exploitation of residents (Care Compare abuse icon) | No |
| Number of Fines | 2 |
| Total Amount of Fines in Dollars | $132,759 |
| Number of Payment Denials | 0 |
| Total Number of Penalties | 2 |
| Date | Deficiency | Harm Level | Status |
|---|---|---|---|
| Jun 5, 2025 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812, Nutrition and Dietary, Standard inspection, Complaint inspection | Immediate jeopardy, widespread | Corrected by Sep 3, 2025 |
| Jun 5, 2025 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584, Resident Rights, Standard inspection | Potential for harm, pattern | Corrected by Sep 3, 2025 |
| Jun 5, 2025 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. F0804, Nutrition and Dietary, Standard inspection, Complaint inspection | Potential for harm, pattern | Corrected by Jul 30, 2025 |
| Jun 5, 2025 | Administer the facility in a manner that enables it to use its resources effectively and efficiently. F0835, Administration, Standard inspection | Potential for harm, pattern | Corrected by Sep 3, 2025 |
| Jun 5, 2025 | Allow residents to self-administer drugs if determined clinically appropriate. F0554, Resident Rights, Standard inspection | Potential for harm, isolated | Corrected by Jul 30, 2025 |
| Jun 5, 2025 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. F0578, Resident Rights, Standard inspection | Potential for harm, isolated | Corrected by Jul 30, 2025 |
| Jun 5, 2025 | Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge. F0627, Resident Rights, Standard inspection, Complaint inspection | Potential for harm, isolated | Corrected by Jul 30, 2025 |
| Jun 5, 2025 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656, Resident Assessment and Care Planning, Standard inspection | Potential for harm, isolated | Corrected by Jul 30, 2025 |
| Jun 5, 2025 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657, Resident Assessment and Care Planning, Standard inspection, Complaint inspection | Potential for harm, isolated | Corrected by Jul 30, 2025 |
| Jun 5, 2025 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677, Quality of Life and Care, Standard inspection, Complaint inspection | Potential for harm, isolated | Corrected by Jul 30, 2025 |
| Jun 5, 2025 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Jul 30, 2025 |
| Jun 5, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Jul 30, 2025 |
| Jun 5, 2025 | Provide enough food/fluids to maintain a resident's health. F0692, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Jul 30, 2025 |
| Jun 5, 2025 | Provide safe and appropriate respiratory care for a resident when needed. F0695, Quality of Life and Care, Standard inspection, Complaint inspection | Potential for harm, isolated | Corrected by Jul 30, 2025 |
| Jun 5, 2025 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761, Pharmacy Service, Standard inspection | Potential for harm, isolated | Corrected by Jul 30, 2025 |
| Jun 5, 2025 | Provide and implement an infection prevention and control program. F0880, Infection Control, Standard inspection | Potential for harm, isolated | Corrected by Jul 30, 2025 |
| Jul 1, 2024 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684, Quality of Life and Care, Complaint inspection | Immediate jeopardy, isolated | Corrected by Sep 24, 2024 |
| Feb 1, 2024 | Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives. F0678, Quality of Life and Care, Standard inspection, Complaint inspection | Potential for harm, widespread | Corrected by Mar 29, 2024 |
| Feb 1, 2024 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584, Resident Rights, Standard inspection, Complaint inspection | Potential for harm, pattern | Corrected by Apr 26, 2024 |
| Feb 1, 2024 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761, Pharmacy Service, Standard inspection, Complaint inspection | Potential for harm, pattern | Corrected by Apr 26, 2024 |
| Feb 1, 2024 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. F0804, Nutrition and Dietary, Standard inspection, Complaint inspection | Potential for harm, pattern | Corrected by Apr 26, 2024 |
| Feb 1, 2024 | Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. F0809, Nutrition and Dietary, Standard inspection | Potential for harm, pattern | Corrected by Mar 29, 2024 |
| Feb 1, 2024 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812, Nutrition and Dietary, Standard inspection, Complaint inspection | Potential for harm, pattern | Corrected by Mar 29, 2024 |
| Feb 1, 2024 | Provide and implement an infection prevention and control program. F0880, Infection Control, Standard inspection | Potential for harm, pattern | Corrected by Mar 29, 2024 |
| Feb 1, 2024 | Make sure that a working call system is available in each resident's bathroom and bathing area. F0919, Environmental, Standard inspection | Potential for harm, pattern | Corrected by May 1, 2024 |
| Feb 1, 2024 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550, Resident Rights, Standard inspection, Complaint inspection | Potential for harm, isolated | Corrected by Mar 29, 2024 |
| Feb 1, 2024 | Allow residents to easily view the nursing home's survey results and communicate with advocate agencies. F0577, Resident Rights, Standard inspection | Potential for harm, isolated | Corrected by Mar 29, 2024 |
| Feb 1, 2024 | Respond appropriately to all alleged violations. F0610, Freedom from Abuse, Neglect, and Exploitation, Standard inspection, Complaint inspection | Potential for harm, isolated | Corrected by Mar 29, 2024 |
| Feb 1, 2024 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684, Quality of Life and Care, Standard inspection, Complaint inspection | Potential for harm, isolated | Corrected by Mar 29, 2024 |
| Feb 1, 2024 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686, Quality of Life and Care, Standard inspection, Complaint inspection | Potential for harm, isolated | Corrected by Mar 29, 2024 |
| Quality Measure | Provider | National Avg. |
|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | 11.7 | 13.87 |
| Percentage of long-stay residents who lose too much weight | 4.2 | 5.19 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | 1.8 | 0.82 |
| Percentage of long-stay residents with a urinary tract infection | 1.45 | 1.59 |
| Percentage of long-stay residents who have depressive symptoms | 8.27 | 12.8 |
| Percentage of long-stay residents who were physically restrained | 0 | 0.13 |
| Percentage of long-stay residents experiencing one or more falls with major injury | 4.05 | 3.23 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine | 92.16 | 93.55 |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine | 75.13 | 82.04 |
| Percentage of short-stay residents who newly received an antipsychotic medication | 1.84 | 1.56 |
| Percentage of long-stay residents whose ability to walk independently worsened | 9.42 | 14.07 |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication | 16.92 | 19.52 |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine | 94.15 | 95.46 |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine | 71.71 | 79.75 |
| Percentage of long-stay residents with pressure ulcers | 7.68 | 4.62 |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence | 19.24 | 19.01 |
| Percentage of long-stay residents who received an antipsychotic medication | 26.88 | 15.38 |
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