Arc at Normal in Normal, IL

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Arc at Normal is a medicare and medicaid certified nursing home in Normal, Illinois. It is located in Mc Lean county at 509 North Adelaide, Normal, Illinois 61761. You can reach out to the office of Arc at Normal via phone at (309) 452-7468. This skilled nursing facility has 141 federally certified beds with average occupancy rate of 80.78%. Its legal business name is Arc at Normal LLC and has the following ownership type - For Profit - Limited Liability Company. It is part of Arcadia Care, a chain of 25 nursing homes.

Arc at Normal (Medicare CCN 145732) is certified by CMS (Centers for Medicare & Medicaid Services) and participates in both medicare and medicaid program. This means if you are part of medicare or medicaid program, you may consider this nursing facility for your medical needs. It was first certified by CMS in 1992 (34 years certified) and the last quality survey was conducted in February, 2025.

Contact Information

Arc at Normal
509 North Adelaide, Normal, Illinois 61761
(309) 452-7468

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Nursing Home Profile

NameArc at Normal
Location509 North Adelaide, Normal, Illinois
Certified ByMedicare and Medicaid
No. of Certified Beds141
Occupancy Rate80.78%
Medicare ID (CCN)145732
Legal Business NameArc at Normal LLC
Ownership TypeFor Profit - Limited Liability Company
ChainArcadia Care (25 nursing homes)
Chain Average Overall Rating1.3 out of 5

NPI Associated with this Nursing Home:

Nursing homes may have several NPI numbers. NPIs marked Confirmed are listed with Arc at Normal in Medicare enrollment records; Possible ones were matched in NPPES by name, address or phone number, so please use them accordingly.

NPI Number1467142174
MatchConfirmed listed in Medicare enrollment records
Organization NameArc at Normal LLC
Doing Business AsArc at Normal
Address509 N Adelaide St, Normal, IL 61761
Phone Number309-452-7468

NPI Number1841281979
MatchPossible same name, address or phone number
Organization NameHeritage Manor Normal, LLC
Doing Business AsHeritage Health - Normal
Address509 N Adelaide St, Normal, IL 61761
Phone Number309-452-7468

Quality Ratings:

Nursing homes vary in the quality of care and services they provide to their residents. The below quality ratings for Arc at Normal are calculated from three sources - health inspection results, staffing data, and quality measure data. This information gives you an indication of the care Arc at Normal give to their patients.
Ratings from Surveys (Inspections):
Ratings from Quality Measures:
Ratings from Staffing Data:
Overall Rating:

Staffing and Staff Turnover:

Staffing hours per resident per day and staff turnover of Arc at Normal, from the payroll data it reports to CMS, are compared against the national average with the color code indicators: Better than National Average Worse than National Average

Staffing MeasureProviderNational Avg.
Total nurse staff hours per resident per day2.813.86
Registered nurse (RN) hours per resident per day0.540.69
Licensed practical nurse (LPN) hours per resident per day0.490.86
Nurse aide hours per resident per day1.772.32
Total nurse staff hours per resident per day on the weekend2.683.42
RN hours per resident per day on the weekend0.470.48
Physical therapist hours per resident per day0.050.07
Total nursing staff turnover40%45.8%
Registered nurse turnover30.8%42.9%
Number of administrators who have left the nursing homeNot available: no valid staffing data was submitted0.5

Complaints, Fines and Penalties:

Cited for abuse, neglect or exploitation of residents (Care Compare abuse icon)Yes
Number of Fines2
Total Amount of Fines in Dollars$62,192
Number of Payment Denials2
Total Number of Penalties4

Health Inspections:

In its most recent inspection cycle (standard health inspection in February, 2025, plus any complaint inspections), inspectors cited Arc at Normal for 22 health deficiencies (national average: 9.3). The 30 most recent of its 71 citations since 2022 are listed below.

DateDeficiencyHarm LevelStatus
Jun 22, 2026Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F0686, Quality of Life and Care, Complaint inspection		Actual harm, isolatedCorrected by Jun 23, 2026
Jun 22, 2026Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656, Resident Assessment and Care Planning, Complaint inspection		Potential for harm, isolatedCorrected by Jun 23, 2026
Jun 11, 2026Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F0584, Resident Rights, Complaint inspection		Potential for harm, isolatedCorrected by Jun 26, 2026
May 14, 2026Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F0600, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection		Potential for harm, isolatedCorrected by May 19, 2026
Mar 30, 2026Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689, Quality of Life and Care, Complaint inspection		Potential for harm, patternCorrected by Apr 13, 2026
Feb 5, 2026Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F0600, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection		Potential for harm, patternCorrected by Feb 23, 2026
Feb 5, 2026Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F0550, Resident Rights, Complaint inspection		Potential for harm, isolatedCorrected by Feb 23, 2026
Feb 5, 2026Protect each resident from the wrongful use of the resident's belongings or money.
F0602, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection		Potential for harm, isolatedCorrected by Feb 23, 2026
Feb 5, 2026Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656, Resident Assessment and Care Planning, Complaint inspection		Potential for harm, isolatedCorrected by Feb 23, 2026
Feb 5, 2026Provide safe, appropriate pain management for a resident who requires such services.
F0697, Quality of Life and Care, Complaint inspection		Potential for harm, isolatedCorrected by Feb 23, 2026
Dec 9, 2025Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F0600, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection		Potential for harm, isolatedCorrected by Dec 19, 2025
Sep 21, 2025Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656, Resident Assessment and Care Planning, Complaint inspection		Potential for harm, isolatedCorrected by Sep 29, 2025
Sep 21, 2025Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689, Quality of Life and Care, Complaint inspection		Potential for harm, isolatedCorrected by Sep 29, 2025
Sep 5, 2025Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F0600, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection		Potential for harm, patternCorrected by Sep 12, 2025
Sep 5, 2025Ensure each resident receives an accurate assessment.
F0641, Resident Assessment and Care Planning, Complaint inspection		Potential for harm, patternCorrected by Sep 12, 2025
Sep 5, 2025Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842, Resident Assessment and Care Planning, Complaint inspection		Potential for harm, patternCorrected by Sep 14, 2025
Jun 25, 2025Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F0600, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection		Potential for harm, isolatedCorrected by Jun 26, 2025
Jun 13, 2025Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684, Quality of Life and Care, Complaint inspection		Actual harm, isolatedCorrected by Jun 14, 2025
Jun 13, 2025Provide safe, appropriate pain management for a resident who requires such services.
F0697, Quality of Life and Care, Complaint inspection		Actual harm, isolatedCorrected by Jun 14, 2025
May 27, 2025Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F0600, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection		Potential for harm, isolatedCorrected by Jun 3, 2025
May 27, 2025Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F0609, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection		Potential for harm, isolatedCorrected by Jun 3, 2025
May 20, 2025Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684, Quality of Life and Care, Complaint inspection		Actual harm, isolatedCorrected by May 23, 2025
May 20, 2025Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F0584, Resident Rights, Complaint inspection		Potential for harm, patternCorrected by Jun 2, 2025
May 12, 2025Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F0600, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection		Potential for harm, isolatedCorrected by May 15, 2025
Feb 21, 2025Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689, Quality of Life and Care, Standard inspection, Complaint inspection		Actual harm, isolatedCorrected by Mar 10, 2025
Feb 21, 2025Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
F0801, Nutrition and Dietary, Standard inspection		Potential for harm, widespreadCorrected by Mar 12, 2025
Feb 21, 2025Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812, Nutrition and Dietary, Standard inspection		Potential for harm, widespreadCorrected by Feb 25, 2025
Feb 21, 2025Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F0584, Resident Rights, Standard inspection		Potential for harm, patternCorrected by Mar 7, 2025
Feb 21, 2025Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
F0700, Quality of Life and Care, Standard inspection		Potential for harm, patternCorrected by Feb 24, 2025
Feb 21, 2025Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
F0690, Quality of Life and Care, Standard inspection		Potential for harm, isolatedCorrected by Mar 10, 2025

Quality of Resident Care:

These quality measures of Arc at Normal, from the regular health assessments of its residents, are compared against the national average with the color code indicators: Better than National Average Worse than National Average

Quality MeasureProviderNational Avg.
Percentage of long-stay residents whose need for help with daily activities has increased23.3513.87
Percentage of long-stay residents who lose too much weight14.045.19
Percentage of long-stay residents with a catheter inserted and left in their bladder0.670.82
Percentage of long-stay residents with a urinary tract infection2.511.59
Percentage of long-stay residents who have depressive symptoms75.4812.8
Percentage of long-stay residents who were physically restrained00.13
Percentage of long-stay residents experiencing one or more falls with major injury3.453.23
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine94.5893.55
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine64.0282.04
Percentage of short-stay residents who newly received an antipsychotic medication01.56
Percentage of long-stay residents whose ability to walk independently worsened16.4514.07
Percentage of long-stay residents who received an antianxiety or hypnotic medication16.6219.52
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine99.0495.46
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine81.979.75
Percentage of long-stay residents with pressure ulcers1.314.62
Percentage of long-stay residents with new or worsened bowel or bladder incontinence28.119.01
Percentage of long-stay residents who received an antipsychotic medication17.715.38

Reviews and Comments


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Nursing Home

A nursing home (also called skilled nursing facility) is a facility or distinct part of an institution whose primary function is to provide medical, continuous nursing, and other health and social services to patients who are not in an acute phase of illness requiring services in a hospital, but who require primary restorative or skilled nursing services on an inpatient basis above the level of intermediate or custodial care in order to reach a degree of body functioning to permit self care in essential daily living.

A skilled nursing facility (SNF) may be a freestanding facility or part of a hospital that has been certified by Medicare to admit patients requiring subacute care and rehabilitation.

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