| Willows of Richmond | |
| 2070 Chester Blvd, Richmond, Indiana 47374 | |
| (765) 962-3543 | |
| Name | Willows of Richmond |
|---|---|
| Location | 2070 Chester Blvd, Richmond, Indiana |
| Certified By | Medicare and Medicaid |
| No. of Certified Beds | 87 |
| Occupancy Rate | 71.61% |
| Medicare ID (CCN) | 155228 |
| Legal Business Name | Henry County Memorial Hospital |
| Ownership Type | Government - County |
| NPI Number | 1306117197 |
| Match | Confirmed listed in Medicare enrollment records |
| Organization Name | Henry County Memorial Hospital |
| Doing Business As | Willows of Richmond |
| Address | 2070 Chester Blvd, Richmond, IN 47374 |
| Phone Number | 765-962-3543 |
| NPI Number | 1467590562 |
| Match | Possible same name, address or phone number |
| Organization Name | Heritage House of Richmond |
| Address | 2070 Chester Blvd, Richmond, IN 47374 |
| Phone Number | 765-962-3543 |
| Ratings from Surveys (Inspections): | |
| Ratings from Quality Measures: | |
| Ratings from Staffing Data: | |
| Overall Rating: |
|---|
| Staffing Measure | Provider | National Avg. |
|---|---|---|
| Total nurse staff hours per resident per day | 3.16 | 3.86 |
| Registered nurse (RN) hours per resident per day | 0.35 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.84 | 0.86 |
| Nurse aide hours per resident per day | 1.98 | 2.32 |
| Total nurse staff hours per resident per day on the weekend | 2.45 | 3.42 |
| RN hours per resident per day on the weekend | 0.28 | 0.48 |
| Physical therapist hours per resident per day | 0.03 | 0.07 |
| Total nursing staff turnover | 35.8% | 45.8% |
| Registered nurse turnover | 20% | 42.9% |
| Number of administrators who have left the nursing home | 0 | 0.5 |
| Cited for abuse, neglect or exploitation of residents (Care Compare abuse icon) | No |
| Number of Fines | 0 |
| Total Amount of Fines in Dollars | $0 |
| Number of Payment Denials | 0 |
| Total Number of Penalties | 0 |
| Date | Deficiency | Harm Level | Status |
|---|---|---|---|
| Oct 15, 2025 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. F0585, Resident Rights, Complaint inspection | Potential for harm, isolated | Corrected by Nov 21, 2025 |
| May 30, 2025 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. F0921, Environmental, Standard inspection | Potential for harm, widespread | Corrected by Jun 11, 2025 |
| May 30, 2025 | Reasonably accommodate the needs and preferences of each resident. F0558, Resident Rights, Standard inspection | Potential for harm, isolated | Corrected by Jun 12, 2025 |
| May 30, 2025 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Jun 12, 2025 |
| May 30, 2025 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Jun 12, 2025 |
| May 30, 2025 | Provide safe and appropriate respiratory care for a resident when needed. F0695, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Jun 12, 2025 |
| Jan 3, 2025 | Ensure that residents are free from significant medication errors. F0760, Pharmacy Service, Complaint inspection | Potential for harm, isolated | Corrected by Jan 17, 2025 |
| Jun 18, 2024 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842, Resident Assessment and Care Planning, Complaint inspection | Potential for harm, isolated | Corrected by Jul 1, 2024 |
| Apr 19, 2024 | Ensure each resident receives an accurate assessment. F0641, Resident Assessment and Care Planning, Standard inspection | Potential for harm, pattern | Corrected by May 8, 2024 |
| Apr 19, 2024 | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. F0640, Resident Assessment and Care Planning, Standard inspection | Potential for harm, isolated | Corrected by May 8, 2024 |
| Apr 19, 2024 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656, Resident Assessment and Care Planning, Standard inspection | Potential for harm, isolated | Corrected by May 8, 2024 |
| Apr 19, 2024 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by May 8, 2024 |
| Apr 19, 2024 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. F0688, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by May 8, 2024 |
| Jan 18, 2024 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812, Nutrition and Dietary, Complaint inspection | Potential for harm, widespread | Corrected by Jan 29, 2024 |
| Jan 18, 2024 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. F0925, Environmental, Complaint inspection | Potential for harm, widespread | Corrected by Jan 29, 2024 |
| Jan 18, 2024 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584, Resident Rights, Complaint inspection | Potential for harm, isolated | Corrected by Jan 29, 2024 |
| Jan 18, 2024 | Dispose of garbage and refuse properly. F0814, Nutrition and Dietary, Complaint inspection | Potential for harm, isolated | Corrected by Jan 29, 2024 |
| Mar 17, 2023 | Reasonably accommodate the needs and preferences of each resident. F0558, Resident Rights, Standard inspection | Potential for harm, isolated | Corrected by Mar 21, 2023 |
| Mar 17, 2023 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Mar 21, 2023 |
| Mar 17, 2023 | Post nurse staffing information every day. F0732, Nursing and Physician Services, Standard inspection | Potential for harm, isolated | Corrected by Mar 21, 2023 |
| Mar 17, 2023 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. F0756, Pharmacy Service, Standard inspection | Potential for harm, isolated | Corrected by Mar 21, 2023 |
| Quality Measure | Provider | National Avg. |
|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | 44.24 | 13.87 |
| Percentage of long-stay residents who lose too much weight | 3.37 | 5.19 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | 0 | 0.82 |
| Percentage of long-stay residents with a urinary tract infection | 0 | 1.59 |
| Percentage of long-stay residents who have depressive symptoms | 87.57 | 12.8 |
| Percentage of long-stay residents who were physically restrained | 0 | 0.13 |
| Percentage of long-stay residents experiencing one or more falls with major injury | 2.96 | 3.23 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine | 100 | 93.55 |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine | 100 | 82.04 |
| Percentage of short-stay residents who newly received an antipsychotic medication | 0 | 1.56 |
| Percentage of long-stay residents whose ability to walk independently worsened | 21.76 | 14.07 |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication | 19.15 | 19.52 |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine | 100 | 95.46 |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine | 92.98 | 79.75 |
| Percentage of long-stay residents with pressure ulcers | 2.57 | 4.62 |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence | 30.06 | 19.01 |
| Percentage of long-stay residents who received an antipsychotic medication | 27.27 | 15.38 |
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