Heritage Manor in Chisholm, MN

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Heritage Manor is a medicare and medicaid certified nursing home in Chisholm, Minnesota. It is located in St. Louis county at 321 Northeast Sixth Street, Chisholm, Minnesota 55719. You can reach out to the office of Heritage Manor via phone at (218) 254-5765. This skilled nursing facility has 65 federally certified beds with average occupancy rate of 88%. Its legal business name is Chisholm Health Center and has the following ownership type - Non Profit - Church Related. It is part of St. Francis Health Services, a chain of 14 nursing homes.

Heritage Manor (Medicare CCN 245245) is certified by CMS (Centers for Medicare & Medicaid Services) and participates in both medicare and medicaid program. This means if you are part of medicare or medicaid program, you may consider this nursing facility for your medical needs. It was first certified by CMS in 1982 (44 years certified) and the last quality survey was conducted in June, 2025.

Contact Information

Heritage Manor
321 Northeast Sixth Street, Chisholm, Minnesota 55719
(218) 254-5765

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Nursing Home Profile

NameHeritage Manor
Location321 Northeast Sixth Street, Chisholm, Minnesota
Certified ByMedicare and Medicaid
No. of Certified Beds65
Occupancy Rate88%
Medicare ID (CCN)245245
Legal Business NameChisholm Health Center
Ownership TypeNon Profit - Church Related
ChainSt. Francis Health Services (14 nursing homes)
Chain Average Overall Rating2.8 out of 5

NPI Associated with this Nursing Home:

Nursing homes may have several NPI numbers. NPIs marked Confirmed are listed with Heritage Manor in Medicare enrollment records; Possible ones were matched in NPPES by name, address or phone number, so please use them accordingly.

NPI Number1508814575
MatchPossible same name, address or phone number
Organization NameChisholm Health Center
Doing Business AsHeritage Manor
Address321 6th St Ne, Chisholm, MN 55719
Phone Number218-254-5765

Quality Ratings:

Nursing homes vary in the quality of care and services they provide to their residents. The below quality ratings for Heritage Manor are calculated from three sources - health inspection results, staffing data, and quality measure data. This information gives you an indication of the care Heritage Manor give to their patients.
Ratings from Surveys (Inspections):
Ratings from Quality Measures:
Ratings from Staffing Data:
Overall Rating:

Staffing and Staff Turnover:

Staffing hours per resident per day and staff turnover of Heritage Manor, from the payroll data it reports to CMS, are compared against the national average with the color code indicators: Better than National Average Worse than National Average

Staffing MeasureProviderNational Avg.
Total nurse staff hours per resident per day3.413.86
Registered nurse (RN) hours per resident per day0.960.69
Licensed practical nurse (LPN) hours per resident per day0.650.86
Nurse aide hours per resident per day1.82.32
Total nurse staff hours per resident per day on the weekend2.923.42
RN hours per resident per day on the weekend0.510.48
Physical therapist hours per resident per day0.080.07
Total nursing staff turnover31%45.8%
Registered nurse turnover25%42.9%
Number of administrators who have left the nursing homeNot available: no valid staffing data was submitted0.5

Complaints, Fines and Penalties:

Cited for abuse, neglect or exploitation of residents (Care Compare abuse icon)No
Number of Fines0
Total Amount of Fines in Dollars$0
Number of Payment Denials0
Total Number of Penalties0

Health Inspections:

In its most recent inspection cycle (standard health inspection in June, 2025, plus any complaint inspections), inspectors cited Heritage Manor for 16 health deficiencies (national average: 9.3). All 25 citations since 2023 are listed below.

DateDeficiencyHarm LevelStatus
Jun 26, 2025Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684, Quality of Life and Care, Standard inspection		Actual harm, isolatedCorrected by Aug 20, 2025
Jun 26, 2025Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
F0725, Nursing and Physician Services, Complaint inspection		Potential for harm, widespreadCorrected by Aug 20, 2025
Jun 26, 2025Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755, Pharmacy Service, Standard inspection		Potential for harm, widespreadCorrected by Sep 24, 2025
Jun 26, 2025Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812, Nutrition and Dietary, Standard inspection		Potential for harm, widespreadCorrected by Aug 20, 2025
Jun 26, 2025Make sure that a working call system is available in each resident's bathroom and bathing area.
F0919, Environmental, Standard inspection		Potential for harm, patternCorrected by Aug 20, 2025
Jun 26, 2025Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F0550, Resident Rights, Standard inspection		Potential for harm, isolatedCorrected by Aug 20, 2025
Jun 26, 2025Allow residents to self-administer drugs if determined clinically appropriate.
F0554, Resident Rights, Standard inspection		Potential for harm, isolatedCorrected by Aug 20, 2025
Jun 26, 2025Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
F0561, Resident Rights, Standard inspection		Potential for harm, isolatedCorrected by Aug 20, 2025
Jun 26, 2025Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
F0605, Freedom from Abuse, Neglect, and Exploitation, Standard inspection		Potential for harm, isolatedCorrected by Aug 20, 2025
Jun 26, 2025Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
F0655, Resident Assessment and Care Planning, Standard inspection		Potential for harm, isolatedCorrected by Aug 20, 2025
Jun 26, 2025Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656, Resident Assessment and Care Planning, Standard inspection		Potential for harm, isolatedCorrected by Aug 20, 2025
Jun 26, 2025Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657, Resident Assessment and Care Planning, Standard inspection		Potential for harm, isolatedCorrected by Aug 20, 2025
Jun 26, 2025Provide safe and appropriate respiratory care for a resident when needed.
F0695, Quality of Life and Care, Standard inspection		Potential for harm, isolatedCorrected by Aug 20, 2025
Jun 26, 2025Provide safe, appropriate dialysis care/services for a resident who requires such services.
F0698, Quality of Life and Care, Standard inspection		Potential for harm, isolatedCorrected by Aug 20, 2025
Jun 26, 2025Ensure medication error rates are not 5 percent or greater.
F0759, Pharmacy Service, Standard inspection		Potential for harm, isolatedCorrected by Aug 20, 2025
Jun 26, 2025Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842, Resident Assessment and Care Planning, Standard inspection		Potential for harm, isolatedCorrected by Aug 20, 2025
Jun 26, 2025Provide and implement an infection prevention and control program.
F0880, Infection Control, Standard inspection		Potential for harm, isolatedCorrected by Sep 24, 2025
May 16, 2024Request a waiver if it can't meet the nurse staffing requirements.
F0731, Nursing and Physician Services, Standard inspection		Potential for harm, widespreadCorrected by Jul 1, 2024
May 16, 2024Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
F0636, Resident Assessment and Care Planning, Standard inspection		Potential for harm, isolatedCorrected by Jul 1, 2024
May 16, 2024Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684, Quality of Life and Care, Standard inspection, Complaint inspection		Potential for harm, isolatedCorrected by Jul 1, 2024
May 16, 2024Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
F0693, Quality of Life and Care, Standard inspection		Potential for harm, isolatedCorrected by Jul 1, 2024
May 16, 2024Provide safe and appropriate respiratory care for a resident when needed.
F0695, Quality of Life and Care, Standard inspection		Potential for harm, isolatedCorrected by Jul 1, 2024
Mar 9, 2023Ensure each resident receives an accurate assessment.
F0641, Resident Assessment and Care Planning, Standard inspection		Potential for harm, isolatedCorrected by Apr 17, 2023
Mar 9, 2023Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677, Quality of Life and Care, Standard inspection		Potential for harm, isolatedCorrected by Apr 17, 2023
Mar 9, 2023Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761, Pharmacy Service, Standard inspection		Potential for harm, isolatedCorrected by Apr 17, 2023

Quality of Resident Care:

These quality measures of Heritage Manor, from the regular health assessments of its residents, are compared against the national average with the color code indicators: Better than National Average Worse than National Average

Quality MeasureProviderNational Avg.
Percentage of long-stay residents whose need for help with daily activities has increased25.1613.87
Percentage of long-stay residents who lose too much weight7.695.19
Percentage of long-stay residents with a catheter inserted and left in their bladder2.60.82
Percentage of long-stay residents with a urinary tract infection3.591.59
Percentage of long-stay residents who have depressive symptoms012.8
Percentage of long-stay residents who were physically restrained00.13
Percentage of long-stay residents experiencing one or more falls with major injury6.973.23
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine10093.55
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine98.0782.04
Percentage of short-stay residents who newly received an antipsychotic medication0.851.56
Percentage of long-stay residents whose ability to walk independently worsened31.7814.07
Percentage of long-stay residents who received an antianxiety or hypnotic medication19.4319.52
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine10095.46
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine97.179.75
Percentage of long-stay residents with pressure ulcers5.654.62
Percentage of long-stay residents with new or worsened bowel or bladder incontinence33.5519.01
Percentage of long-stay residents who received an antipsychotic medication19.4215.38

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Nursing Home

A nursing home (also called skilled nursing facility) is a facility or distinct part of an institution whose primary function is to provide medical, continuous nursing, and other health and social services to patients who are not in an acute phase of illness requiring services in a hospital, but who require primary restorative or skilled nursing services on an inpatient basis above the level of intermediate or custodial care in order to reach a degree of body functioning to permit self care in essential daily living.

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