| Heritage the | |
| 2820 Greenacre Dr, Findlay, Ohio 45840 | |
| (419) 424-1808 | |
| Name | Heritage the |
|---|---|
| Location | 2820 Greenacre Dr, Findlay, Ohio |
| Certified By | Medicare and Medicaid |
| No. of Certified Beds | 96 |
| Occupancy Rate | 82.81% |
| Medicare ID (CCN) | 365541 |
| Legal Business Name | Trilogy Healthcare of Hancock LLC |
| Ownership Type | For Profit - Limited Liability Company |
| Chain | Trilogy Health Services (123 nursing homes) |
| Chain Average Overall Rating | 4.2 out of 5 |
| NPI Number | 1992759831 |
| Match | Confirmed listed in Medicare enrollment records |
| Organization Name | Trilogy Healthcare of Hancock, LLC |
| Doing Business As | The Heritage |
| Address | 2820 Greenacre Dr, Findlay, OH 45840 |
| Phone Number | 419-424-1808 |
| Ratings from Surveys (Inspections): | |
| Ratings from Quality Measures: | |
| Ratings from Staffing Data: | |
| Overall Rating: |
|---|
| Staffing Measure | Provider | National Avg. |
|---|---|---|
| Total nurse staff hours per resident per day | 3.77 | 3.86 |
| Registered nurse (RN) hours per resident per day | 0.63 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 1.11 | 0.86 |
| Nurse aide hours per resident per day | 2.02 | 2.32 |
| Total nurse staff hours per resident per day on the weekend | 3.22 | 3.42 |
| RN hours per resident per day on the weekend | 0.42 | 0.48 |
| Physical therapist hours per resident per day | 0.09 | 0.07 |
| Total nursing staff turnover | 62.8% | 45.8% |
| Registered nurse turnover | 46.2% | 42.9% |
| Number of administrators who have left the nursing home | 1 | 0.5 |
| Cited for abuse, neglect or exploitation of residents (Care Compare abuse icon) | No |
| Number of Fines | 0 |
| Total Amount of Fines in Dollars | $0 |
| Number of Payment Denials | 0 |
| Total Number of Penalties | 0 |
| Date | Deficiency | Harm Level | Status |
|---|---|---|---|
| Feb 25, 2026 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580, Resident Rights, Complaint inspection | Potential for harm, isolated | Corrected by Mar 9, 2026 |
| Feb 25, 2026 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584, Resident Rights, Complaint inspection | Potential for harm, isolated | Corrected by Mar 9, 2026 |
| Feb 25, 2026 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. F0690, Quality of Life and Care, Complaint inspection | Potential for harm, isolated | Corrected by Mar 9, 2026 |
| Feb 25, 2026 | Provide safe and appropriate respiratory care for a resident when needed. F0695, Quality of Life and Care, Complaint inspection | Potential for harm, isolated | Corrected by Mar 9, 2026 |
| Feb 25, 2026 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842, Resident Assessment and Care Planning, Complaint inspection | Potential for harm, isolated | Corrected by Mar 9, 2026 |
| Feb 25, 2026 | Provide and implement an infection prevention and control program. F0880, Infection Control, Complaint inspection | Potential for harm, isolated | Corrected by Mar 9, 2026 |
| Jan 7, 2026 | Provide and implement an infection prevention and control program. F0880, Infection Control, Complaint inspection | Potential for harm, isolated | Corrected by Jan 13, 2026 |
| Nov 13, 2025 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755, Pharmacy Service, Complaint inspection | Potential for harm, pattern | Corrected by Nov 28, 2025 |
| Nov 13, 2025 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761, Pharmacy Service, Complaint inspection | Potential for harm, isolated | Corrected by Nov 28, 2025 |
| Nov 13, 2025 | Provide and implement an infection prevention and control program. F0880, Infection Control, Complaint inspection | Potential for harm, isolated | Corrected by Nov 28, 2025 |
| Jul 17, 2025 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580, Resident Rights, Complaint inspection | Potential for harm, isolated | Corrected by Aug 13, 2025 |
| Jul 17, 2025 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684, Quality of Life and Care, Complaint inspection | Potential for harm, isolated | Corrected by Aug 13, 2025 |
| Mar 13, 2025 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812, Nutrition and Dietary, Standard inspection | Potential for harm, widespread | Corrected by Apr 7, 2025 |
| Mar 13, 2025 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761, Pharmacy Service, Standard inspection | Potential for harm, pattern | Corrected by Apr 7, 2025 |
| Mar 13, 2025 | Make sure that a working call system is available in each resident's bathroom and bathing area. F0919, Environmental, Standard inspection | Potential for harm, pattern | Corrected by Apr 7, 2025 |
| Mar 13, 2025 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584, Resident Rights, Standard inspection | Potential for harm, isolated | Corrected by Apr 7, 2025 |
| Mar 13, 2025 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. F0604, Freedom from Abuse, Neglect, and Exploitation, Standard inspection | Potential for harm, isolated | Corrected by Apr 7, 2025 |
| Mar 13, 2025 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656, Resident Assessment and Care Planning, Standard inspection | Potential for harm, isolated | Corrected by Apr 7, 2025 |
| Mar 13, 2025 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Apr 7, 2025 |
| Mar 13, 2025 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Apr 7, 2025 |
| Mar 13, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689, Quality of Life and Care, Standard inspection, Complaint inspection | Potential for harm, isolated | Corrected by Apr 7, 2025 |
| Mar 13, 2025 | Provide safe and appropriate respiratory care for a resident when needed. F0695, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Apr 7, 2025 |
| Mar 13, 2025 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. F0756, Pharmacy Service, Standard inspection | Potential for harm, isolated | Corrected by Apr 7, 2025 |
| Mar 13, 2025 | Ensure that residents are free from significant medication errors. F0760, Pharmacy Service, Standard inspection | Potential for harm, isolated | Corrected by Apr 7, 2025 |
| Mar 13, 2025 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. F0921, Environmental, Standard inspection, Complaint inspection | Potential for harm, isolated | Corrected by Apr 7, 2025 |
| Mar 13, 2025 | Observe each nurse aide's job performance and give regular training. F0730, Nursing and Physician Services, Standard inspection | Minimal harm potential, widespread | Plan of correction |
| Jan 22, 2024 | Provide and implement an infection prevention and control program. F0880, Infection Control, Complaint inspection | Potential for harm, widespread | Corrected by Feb 5, 2024 |
| Jul 21, 2022 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550, Resident Rights, Standard inspection | Potential for harm, pattern | Corrected by Aug 13, 2022 |
| Jul 21, 2022 | Provide at least one room set aside to use as a resident dining room and for activities, that is a good size, with good lighting, air flow and furniture. F0920, Environmental, Standard inspection | Potential for harm, pattern | Corrected by Aug 13, 2022 |
| Jul 21, 2022 | Reasonably accommodate the needs and preferences of each resident. F0558, Resident Rights, Standard inspection | Potential for harm, isolated | Corrected by Aug 13, 2022 |
| Quality Measure | Provider | National Avg. |
|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | 5.71 | 13.87 |
| Percentage of long-stay residents who lose too much weight | 9.17 | 5.19 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | 0 | 0.82 |
| Percentage of long-stay residents with a urinary tract infection | 0 | 1.59 |
| Percentage of long-stay residents who have depressive symptoms | 1.96 | 12.8 |
| Percentage of long-stay residents who were physically restrained | 0 | 0.13 |
| Percentage of long-stay residents experiencing one or more falls with major injury | 3.72 | 3.23 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine | 94.21 | 93.55 |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine | 77.89 | 82.04 |
| Percentage of short-stay residents who newly received an antipsychotic medication | 1.1 | 1.56 |
| Percentage of long-stay residents whose ability to walk independently worsened | 3.11 | 14.07 |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication | 32.29 | 19.52 |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine | 98.55 | 95.46 |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine | 83.72 | 79.75 |
| Percentage of long-stay residents with pressure ulcers | 2.46 | 4.62 |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence | 27.65 | 19.01 |
| Percentage of long-stay residents who received an antipsychotic medication | 9.39 | 15.38 |
Birchaven Retirement Village Location: 15100 Birchaven Lane, Findlay, Ohio 45840 Phone: (419) 424-3000 |