Complete Care at Kimberly Hall North in Windsor, CT

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Complete Care at Kimberly Hall North is a medicare and medicaid certified nursing home in Windsor, Connecticut. It is located in Capitol county at 1 Emerson Dr, Windsor, Connecticut 06095. You can reach out to the office of Complete Care at Kimberly Hall North via phone at (860) 688-6443. This skilled nursing facility has 150 federally certified beds with average occupancy rate of 95.2%. Its legal business name is Complete Care at Kimberly Hall North LLC and has the following ownership type - For Profit - Limited Liability Company. It is part of Complete Care, a chain of 85 nursing homes.

Complete Care at Kimberly Hall North (Medicare CCN 075279) is certified by CMS (Centers for Medicare & Medicaid Services) and participates in both medicare and medicaid program. This means if you are part of medicare or medicaid program, you may consider this nursing facility for your medical needs. It was first certified by CMS in 1977 (49 years certified) and the last quality survey was conducted in September, 2024.

Contact Information

Complete Care at Kimberly Hall North
1 Emerson Dr, Windsor, Connecticut 06095
(860) 688-6443

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Nursing Home Profile

NameComplete Care at Kimberly Hall North
Location1 Emerson Dr, Windsor, Connecticut
Certified ByMedicare and Medicaid
No. of Certified Beds150
Occupancy Rate95.2%
Medicare ID (CCN)075279
Legal Business NameComplete Care at Kimberly Hall North LLC
Ownership TypeFor Profit - Limited Liability Company
ChainComplete Care (85 nursing homes)
Chain Average Overall Rating3.1 out of 5

NPI Associated with this Nursing Home:

Nursing homes may have several NPI numbers. NPIs marked Confirmed are listed with Complete Care at Kimberly Hall North in Medicare enrollment records; Possible ones were matched in NPPES by name, address or phone number, so please use them accordingly.

NPI Number1821715947
MatchConfirmed listed in Medicare enrollment records
Organization NameComplete Care at Kimberly Hall North LLC
Address1 Emerson Dr, Windsor, CT 06095
Phone Number860-688-6443

NPI Number1053592576
MatchPossible same name, address or phone number
Organization Name1 Emerson Drive South Operations LLC
Doing Business AsKimberly Hall South
Address1 Emerson Dr, Windsor, CT 06095
Phone Number860-688-6443

NPI Number1063656387
MatchPossible same name, address or phone number
Organization NameKimberly Hall South
Address1 Emerson Dr, Windsor, CT 06095
Phone Number860-640-6339

NPI Number1104862507
MatchPossible same name, address or phone number
Organization NameGenesis Health Ventures of Bloomfield, Inc
Doing Business AsKimberly Hall South
Address1 Emerson Dr, Windsor, CT 06095
Phone Number860-688-6443

NPI Number1194043414
MatchPossible same name, address or phone number
Organization NameGenesis
Address1 Emerson Dr, Windsor, CT 06095
Phone Number860-640-6317

NPI Number1235179557
MatchPossible same name, address or phone number
Organization NameGenesis Health Ventures of Bloomfield, Inc
Doing Business AsKimberly Hall North
Address1 Emerson Dr, Windsor, CT 06095
Phone Number860-688-6443

NPI Number1497148944
MatchPossible same name, address or phone number
Organization NameGenesis Rehab Services
Address1 Emerson Dr, Rehab Dept, Windsor, CT 06095
Phone Number860-687-3238

NPI Number1699956110
MatchPossible same name, address or phone number
Organization Name1 Emerson Drive North Operations LLC
Doing Business AsKimberly Hall North
Address1 Emerson Dr, Windsor, CT 06095
Phone Number860-688-6443

Quality Ratings:

Nursing homes vary in the quality of care and services they provide to their residents. The below quality ratings for Complete Care at Kimberly Hall North are calculated from three sources - health inspection results, staffing data, and quality measure data. This information gives you an indication of the care Complete Care at Kimberly Hall North give to their patients.
Ratings from Surveys (Inspections):
Ratings from Quality Measures:
Ratings from Staffing Data:
Overall Rating:

Staffing and Staff Turnover:

Staffing hours per resident per day and staff turnover of Complete Care at Kimberly Hall North, from the payroll data it reports to CMS, are compared against the national average with the color code indicators: Better than National Average Worse than National Average

Staffing MeasureProviderNational Avg.
Total nurse staff hours per resident per day3.163.86
Registered nurse (RN) hours per resident per day0.550.69
Licensed practical nurse (LPN) hours per resident per day0.660.86
Nurse aide hours per resident per day1.952.32
Total nurse staff hours per resident per day on the weekend2.93.42
RN hours per resident per day on the weekend0.380.48
Physical therapist hours per resident per day0.040.07
Total nursing staff turnover32.4%45.8%
Registered nurse turnover31.6%42.9%
Number of administrators who have left the nursing home10.5

Complaints, Fines and Penalties:

Cited for abuse, neglect or exploitation of residents (Care Compare abuse icon)Yes
Number of Fines1
Total Amount of Fines in Dollars$13,065
Number of Payment Denials0
Total Number of Penalties1

Health Inspections:

In its most recent inspection cycle (standard health inspection in September, 2024, plus any complaint inspections), inspectors cited Complete Care at Kimberly Hall North for 16 health deficiencies (national average: 9.3). The 30 most recent of its 41 citations since 2019 are listed below.

DateDeficiencyHarm LevelStatus
May 5, 2026Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F0686, Quality of Life and Care, Complaint inspection		Actual harm, isolatedCorrected by Jun 8, 2026
May 5, 2026Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F0609, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection		Potential for harm, isolatedCorrected by Jun 8, 2026
May 5, 2026Respond appropriately to all alleged violations.
F0610, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection		Potential for harm, isolatedCorrected by Jun 8, 2026
May 5, 2026Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656, Resident Assessment and Care Planning, Complaint inspection		Potential for harm, isolatedCorrected by Jun 8, 2026
May 5, 2026Make sure that a working call system is available in each resident's bathroom and bathing area.
F0919, Environmental, Complaint inspection		Potential for harm, isolatedCorrected by Jun 8, 2026
Apr 10, 2026Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F0600, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection		Potential for harm, isolatedPast non-compliance (already corrected)
Apr 10, 2026Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755, Pharmacy Service, Complaint inspection		Potential for harm, isolatedCorrected by May 15, 2026
Jul 29, 2025Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F0550, Resident Rights, Complaint inspection		Potential for harm, isolatedCorrected by Sep 5, 2025
Jul 29, 2025Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
F0726, Nursing and Physician Services, Complaint inspection		Potential for harm, isolatedCorrected by Sep 5, 2025
Jun 27, 2025Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F0600, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection		Potential for harm, isolatedCorrected by Aug 7, 2025
Jun 27, 2025Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656, Resident Assessment and Care Planning, Complaint inspection		Potential for harm, isolatedCorrected by Aug 7, 2025
Feb 4, 2025Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689, Quality of Life and Care, Complaint inspection		Potential for harm, isolatedPast non-compliance (already corrected)
Dec 23, 2024Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656, Resident Assessment and Care Planning, Complaint inspection		Potential for harm, isolatedCorrected by Feb 3, 2025
Sep 19, 2024Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F0600, Freedom from Abuse, Neglect, and Exploitation, Standard inspection, Complaint inspection		Potential for harm, isolatedCorrected by Oct 28, 2024
Sep 19, 2024Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657, Resident Assessment and Care Planning, Standard inspection		Potential for harm, isolatedCorrected by Oct 28, 2024
Sep 19, 2024Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677, Quality of Life and Care, Standard inspection		Potential for harm, isolatedCorrected by Oct 28, 2024
Sep 19, 2024Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684, Quality of Life and Care, Standard inspection		Potential for harm, isolatedCorrected by Oct 28, 2024
Sep 19, 2024Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689, Quality of Life and Care, Standard inspection		Potential for harm, isolatedCorrected by Oct 28, 2024
Sep 19, 2024Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
F0726, Nursing and Physician Services, Standard inspection		Potential for harm, isolatedCorrected by Oct 28, 2024
Sep 19, 2024Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
F0805, Nutrition and Dietary, Standard inspection		Potential for harm, isolatedCorrected by Oct 28, 2024
Sep 19, 2024Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
F0806, Nutrition and Dietary, Standard inspection		Potential for harm, isolatedCorrected by Oct 28, 2024
Sep 19, 2024Provide and implement an infection prevention and control program.
F0880, Infection Control, Standard inspection		Potential for harm, isolatedCorrected by Oct 28, 2024
Sep 19, 2024Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F0550, Resident Rights, Standard inspection		Minimal harm potential, patternCorrected by Oct 28, 2024
May 8, 2024Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F0550, Resident Rights, Complaint inspection		Potential for harm, isolatedPast non-compliance (already corrected)
May 8, 2024Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F0600, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection		Potential for harm, isolatedCorrected by Jun 19, 2024
May 26, 2022Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684, Quality of Life and Care, Standard inspection		Immediate jeopardy, isolatedCorrected by Jun 12, 2022
May 26, 2022Ensure that residents are free from significant medication errors.
F0760, Pharmacy Service, Standard inspection		Immediate jeopardy, isolatedCorrected by Jun 12, 2022
May 26, 2022Provide safe, appropriate pain management for a resident who requires such services.
F0697, Quality of Life and Care, Standard inspection		Actual harm, isolatedCorrected by Jul 6, 2022
May 26, 2022Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F0600, Freedom from Abuse, Neglect, and Exploitation, Standard inspection		Potential for harm, patternCorrected by Jul 6, 2022
May 26, 2022Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F0609, Freedom from Abuse, Neglect, and Exploitation, Standard inspection		Potential for harm, patternCorrected by Jul 6, 2022

Quality of Resident Care:

These quality measures of Complete Care at Kimberly Hall North, from the regular health assessments of its residents, are compared against the national average with the color code indicators: Better than National Average Worse than National Average

Quality MeasureProviderNational Avg.
Percentage of long-stay residents whose need for help with daily activities has increased29.8813.87
Percentage of long-stay residents who lose too much weight5.895.19
Percentage of long-stay residents with a catheter inserted and left in their bladder00.82
Percentage of long-stay residents with a urinary tract infection01.59
Percentage of long-stay residents who have depressive symptoms15.1312.8
Percentage of long-stay residents who were physically restrained00.13
Percentage of long-stay residents experiencing one or more falls with major injury5.223.23
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine99.2593.55
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine88.8982.04
Percentage of short-stay residents who newly received an antipsychotic medication0.721.56
Percentage of long-stay residents whose ability to walk independently worsened23.0414.07
Percentage of long-stay residents who received an antianxiety or hypnotic medication16.8319.52
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine10095.46
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine10079.75
Percentage of long-stay residents with pressure ulcers2.274.62
Percentage of long-stay residents with new or worsened bowel or bladder incontinence28.9119.01
Percentage of long-stay residents who received an antipsychotic medication19.6815.38

Reviews and Comments


Other Nursing Homes in Windsor, CT

Autumn Lake Healthcare at Windsor
Location: 581 Poquonock Ave, Windsor, Connecticut 06095
Phone: (860) 688-7211    
Complete Care at Kimberly Hall-south
Location: 1 Emerson Drive, Windsor, Connecticut 06095
Phone: (860) 688-6443    

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