| Laguna Hills Health and Rehabilitation Center | |
| 24452 Health Center Drive, Laguna Hills, California 92653 | |
| (949) 837-8000 | |
| Name | Laguna Hills Health and Rehabilitation Center |
|---|---|
| Location | 24452 Health Center Drive, Laguna Hills, California |
| Certified By | Medicare and Medicaid |
| No. of Certified Beds | 208 |
| Occupancy Rate | 91.54% |
| Medicare ID (CCN) | 056110 |
| Legal Business Name | Ag Laguna Hills LLC |
| Ownership Type | For Profit - Corporation |
| Chain | Cambridge Healthcare Services (32 nursing homes) |
| Chain Average Overall Rating | 2.5 out of 5 |
| NPI Number | 1720072374 |
| Match | Confirmed listed in Medicare enrollment records |
| Organization Name | Ag Laguna Hills, LLC |
| Doing Business As | Laguna Hills Health & Rehabilitation Center |
| Address | 24452 Health Center Drive, Laguna Hills, CA 92653 |
| Phone Number | 949-837-8000 |
| Ratings from Surveys (Inspections): | |
| Ratings from Quality Measures: | |
| Ratings from Staffing Data: | |
| Overall Rating: |
|---|
| Staffing Measure | Provider | National Avg. |
|---|---|---|
| Total nurse staff hours per resident per day | 3.91 | 3.86 |
| Registered nurse (RN) hours per resident per day | 0.38 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 1.11 | 0.86 |
| Nurse aide hours per resident per day | 2.42 | 2.32 |
| Total nurse staff hours per resident per day on the weekend | 3.65 | 3.42 |
| RN hours per resident per day on the weekend | 0.26 | 0.48 |
| Physical therapist hours per resident per day | 0.07 | 0.07 |
| Total nursing staff turnover | 39.7% | 45.8% |
| Registered nurse turnover | 41.2% | 42.9% |
| Number of administrators who have left the nursing home | 0 | 0.5 |
| Cited for abuse, neglect or exploitation of residents (Care Compare abuse icon) | No |
| Number of Fines | 0 |
| Total Amount of Fines in Dollars | $0 |
| Number of Payment Denials | 0 |
| Total Number of Penalties | 0 |
| Date | Deficiency | Harm Level | Status |
|---|---|---|---|
| May 26, 2026 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. F0726, Nursing and Physician Services, Complaint inspection | Potential for harm, pattern | Corrected by Jun 21, 2026 |
| May 26, 2026 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686, Quality of Life and Care, Complaint inspection | Potential for harm, isolated | Corrected by Jun 21, 2026 |
| May 26, 2026 | Ensure each resident’s drug regimen must be free from unnecessary drugs. F0757, Pharmacy Service, Complaint inspection | Potential for harm, isolated | Corrected by Jun 21, 2026 |
| Apr 16, 2026 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761, Pharmacy Service, Complaint inspection | Potential for harm, isolated | Corrected by Apr 20, 2026 |
| Apr 7, 2026 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. F0628, Resident Rights, Complaint inspection | Potential for harm, isolated | Corrected by May 4, 2026 |
| Apr 7, 2026 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689, Quality of Life and Care, Complaint inspection | Potential for harm, isolated | Corrected by May 4, 2026 |
| Mar 26, 2026 | Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made. F0559, Resident Rights, Complaint inspection | Potential for harm, isolated | Corrected by Apr 22, 2026 |
| Feb 4, 2026 | Protect each resident from the wrongful use of the resident's belongings or money. F0602, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection | Potential for harm, isolated | Corrected by Feb 25, 2026 |
| Feb 4, 2026 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684, Quality of Life and Care, Complaint inspection | Potential for harm, isolated | Corrected by Feb 25, 2026 |
| Sep 11, 2025 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection | Potential for harm, isolated | Corrected by Oct 11, 2025 |
| Sep 11, 2025 | Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge. F0627, Resident Rights, Complaint inspection | Potential for harm, isolated | Corrected by Oct 11, 2025 |
| Sep 11, 2025 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. F0628, Resident Rights, Complaint inspection | Minimal harm potential, pattern | Corrected by Oct 11, 2025 |
| Aug 25, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689, Quality of Life and Care, Standard inspection | Potential for harm, pattern | Corrected by Sep 25, 2025 |
| Aug 25, 2025 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812, Nutrition and Dietary, Standard inspection | Potential for harm, pattern | Corrected by Sep 25, 2025 |
| Aug 25, 2025 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550, Resident Rights, Standard inspection | Potential for harm, isolated | Corrected by Sep 25, 2025 |
| Aug 25, 2025 | Allow residents to self-administer drugs if determined clinically appropriate. F0554, Resident Rights, Standard inspection | Potential for harm, isolated | Corrected by Sep 25, 2025 |
| Aug 25, 2025 | Reasonably accommodate the needs and preferences of each resident. F0558, Resident Rights, Standard inspection | Potential for harm, isolated | Corrected by Sep 25, 2025 |
| Aug 25, 2025 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. F0585, Resident Rights, Standard inspection | Potential for harm, isolated | Corrected by Sep 25, 2025 |
| Aug 25, 2025 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. F0605, Freedom from Abuse, Neglect, and Exploitation, Standard inspection | Potential for harm, isolated | Corrected by Sep 25, 2025 |
| Aug 25, 2025 | Respond appropriately to all alleged violations. F0610, Freedom from Abuse, Neglect, and Exploitation, Standard inspection, Complaint inspection | Potential for harm, isolated | Corrected by Sep 25, 2025 |
| Aug 25, 2025 | PASARR screening for Mental disorders or Intellectual Disabilities F0645, Resident Assessment and Care Planning, Standard inspection | Potential for harm, isolated | Corrected by Sep 25, 2025 |
| Aug 25, 2025 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656, Resident Assessment and Care Planning, Standard inspection | Potential for harm, isolated | Corrected by Sep 25, 2025 |
| Aug 25, 2025 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Sep 25, 2025 |
| Aug 25, 2025 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Sep 25, 2025 |
| Aug 25, 2025 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. F0688, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Sep 25, 2025 |
| Aug 25, 2025 | Provide safe and appropriate respiratory care for a resident when needed. F0695, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Sep 25, 2025 |
| Aug 25, 2025 | Provide safe, appropriate dialysis care/services for a resident who requires such services. F0698, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Sep 25, 2025 |
| Aug 25, 2025 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. F0700, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Sep 25, 2025 |
| Aug 25, 2025 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755, Pharmacy Service, Standard inspection | Potential for harm, isolated | Corrected by Sep 25, 2025 |
| Aug 25, 2025 | Ensure each resident’s drug regimen must be free from unnecessary drugs. F0757, Pharmacy Service, Standard inspection | Potential for harm, isolated | Corrected by Sep 25, 2025 |
| Quality Measure | Provider | National Avg. |
|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | 0.76 | 13.87 |
| Percentage of long-stay residents who lose too much weight | 1.92 | 5.19 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | 0 | 0.82 |
| Percentage of long-stay residents with a urinary tract infection | 0.22 | 1.59 |
| Percentage of long-stay residents who have depressive symptoms | 0.96 | 12.8 |
| Percentage of long-stay residents who were physically restrained | 0 | 0.13 |
| Percentage of long-stay residents experiencing one or more falls with major injury | 3.97 | 3.23 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine | 99.78 | 93.55 |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine | 99.87 | 82.04 |
| Percentage of short-stay residents who newly received an antipsychotic medication | 1.79 | 1.56 |
| Percentage of long-stay residents whose ability to walk independently worsened | 1.15 | 14.07 |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication | 17.88 | 19.52 |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine | 100 | 95.46 |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine | 95.83 | 79.75 |
| Percentage of long-stay residents with pressure ulcers | 2.78 | 4.62 |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence | 14.63 | 19.01 |
| Percentage of long-stay residents who received an antipsychotic medication | 8.62 | 15.38 |
Palm Terrace Healthcare & Rehabilitation Center Location: 24962 Calle Aragon, Laguna Hills, California 92637 Phone: (949) 587-9000 |
Villa Valencia Healthcare Center Location: 25000 Calle De Los Caballeros, Laguna Hills, California 92653 Phone: (949) 609-7540 |