Lakeside Health & Rehabilitation in Richmond, VA

Lakeside Health & Rehabilitation is a medicare and medicaid certified nursing home in Richmond, Virginia. It is located in Henrico county at 2125 Hilliard Road, Richmond, Virginia 23228. You can reach out to the office of Lakeside Health & Rehabilitation via phone at (804) 266-9666. This skilled nursing facility has 194 federally certified beds with average occupancy rate of 97.58%. Its legal business name is Lakeside VA SNF Operations LLC and has the following ownership type - For Profit - Limited Liability Company. It is part of Hill Valley Healthcare, a chain of 43 nursing homes.

Lakeside Health & Rehabilitation (Medicare CCN 495045) is certified by CMS (Centers for Medicare & Medicaid Services) and participates in both medicare and medicaid program. This means if you are part of medicare or medicaid program, you may consider this nursing facility for your medical needs. It was first certified by CMS in 1967 (59 years certified) and the last quality survey was conducted in February, 2024.

Contact Information

Lakeside Health & Rehabilitation
2125 Hilliard Road, Richmond, Virginia 23228
(804) 266-9666

Map and Direction



Nursing Home Profile

NameLakeside Health & Rehabilitation
Location2125 Hilliard Road, Richmond, Virginia
Certified ByMedicare and Medicaid
No. of Certified Beds194
Occupancy Rate97.58%
Medicare ID (CCN)495045
Legal Business NameLakeside VA SNF Operations LLC
Ownership TypeFor Profit - Limited Liability Company
ChainHill Valley Healthcare (43 nursing homes)
Chain Average Overall Rating1.8 out of 5

NPI Associated with this Nursing Home:

Nursing homes may have several NPI numbers. NPIs marked Confirmed are listed with Lakeside Health & Rehabilitation in Medicare enrollment records; Possible ones were matched in NPPES by name, address or phone number, so please use them accordingly.

NPI Number1427769843
MatchConfirmed listed in Medicare enrollment records
Organization NameLakeside VA SNF Operations LLC
Doing Business AsLakeside Health & Rehabilitation
Address2125 Hilliard Rd, Richmond, VA 23228
Phone Number703-379-7200

NPI Number1982649372
MatchPossible same name, address or phone number
Organization NameManor Care-stratford Hall of Richmond VA LLC
Doing Business AsPromedica Skilled Nursing and Rehabilitation (richmond)
Address2125 Hilliard Rd, Richmond, VA 23228
Phone Number804-266-9666

Quality Ratings:

Nursing homes vary in the quality of care and services they provide to their residents. The below quality ratings for Lakeside Health & Rehabilitation are calculated from three sources - health inspection results, staffing data, and quality measure data. This information gives you an indication of the care Lakeside Health & Rehabilitation give to their patients.
Ratings from Surveys (Inspections):
Ratings from Quality Measures:
Ratings from Staffing Data:
Overall Rating:

Staffing and Staff Turnover:

Staffing hours per resident per day and staff turnover of Lakeside Health & Rehabilitation, from the payroll data it reports to CMS, are compared against the national average with the color code indicators: Better than National Average Worse than National Average

Staffing MeasureProviderNational Avg.
Total nurse staff hours per resident per day3.013.86
Registered nurse (RN) hours per resident per day0.390.69
Licensed practical nurse (LPN) hours per resident per day0.90.86
Nurse aide hours per resident per day1.712.32
Total nurse staff hours per resident per day on the weekend2.73.42
RN hours per resident per day on the weekend0.210.48
Physical therapist hours per resident per day0.070.07
Total nursing staff turnover48.3%45.8%
Registered nurse turnover65%42.9%
Number of administrators who have left the nursing home10.5

Complaints, Fines and Penalties:

Cited for abuse, neglect or exploitation of residents (Care Compare abuse icon)No
Number of Fines0
Total Amount of Fines in Dollars$0
Number of Payment Denials0
Total Number of Penalties0

Health Inspections:

In its most recent inspection cycle (standard health inspection in February, 2024, plus any complaint inspections), inspectors cited Lakeside Health & Rehabilitation for 15 health deficiencies (national average: 9.3). The 30 most recent of its 72 citations since 2019 are listed below.

DateDeficiencyHarm LevelStatus
Aug 1, 2024Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
F0921, Environmental, Complaint inspection
Potential for harm, patternCorrected by Aug 27, 2024
Aug 1, 2024Ensure that residents are fully informed and understand their health status, care and treatments.
F0552, Resident Rights, Complaint inspection
Potential for harm, isolatedCorrected by Aug 27, 2024
Aug 1, 2024Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F0584, Resident Rights, Complaint inspection
Potential for harm, isolatedCorrected by Aug 27, 2024
Aug 1, 2024Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F0609, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection
Potential for harm, isolatedCorrected by Aug 27, 2024
Aug 1, 2024Ensure services provided by the nursing facility meet professional standards of quality.
F0658, Resident Assessment and Care Planning, Complaint inspection
Potential for harm, isolatedCorrected by Aug 27, 2024
Aug 1, 2024Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677, Quality of Life and Care, Complaint inspection
Potential for harm, isolatedCorrected by Aug 27, 2024
Feb 28, 2024Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F0584, Resident Rights, Standard inspection, Complaint inspection
Potential for harm, patternCorrected by Apr 1, 2024
Feb 28, 2024Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656, Resident Assessment and Care Planning, Standard inspection, Complaint inspection
Potential for harm, patternCorrected by Apr 1, 2024
Feb 28, 2024Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677, Quality of Life and Care, Standard inspection, Complaint inspection
Potential for harm, patternCorrected by Apr 1, 2024
Feb 28, 2024Provide safe, appropriate pain management for a resident who requires such services.
F0697, Quality of Life and Care, Standard inspection, Complaint inspection
Potential for harm, patternCorrected by Apr 1, 2024
Feb 28, 2024Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812, Nutrition and Dietary, Standard inspection, Complaint inspection
Potential for harm, patternCorrected by Apr 1, 2024
Feb 28, 2024Reasonably accommodate the needs and preferences of each resident.
F0558, Resident Rights, Standard inspection, Complaint inspection
Potential for harm, isolatedCorrected by Apr 1, 2024
Feb 28, 2024Ensure each resident receives an accurate assessment.
F0641, Resident Assessment and Care Planning, Standard inspection, Complaint inspection
Potential for harm, isolatedCorrected by Apr 1, 2024
Feb 28, 2024Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657, Resident Assessment and Care Planning, Standard inspection, Complaint inspection
Potential for harm, isolatedCorrected by Apr 1, 2024
Feb 28, 2024Ensure services provided by the nursing facility meet professional standards of quality.
F0658, Resident Assessment and Care Planning, Standard inspection, Complaint inspection
Potential for harm, isolatedCorrected by Apr 1, 2024
Feb 28, 2024Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
F0688, Quality of Life and Care, Standard inspection, Complaint inspection
Potential for harm, isolatedCorrected by Apr 1, 2024
Feb 28, 2024Provide safe and appropriate respiratory care for a resident when needed.
F0695, Quality of Life and Care, Standard inspection, Complaint inspection
Potential for harm, isolatedCorrected by Apr 1, 2024
Feb 28, 2024Provide care or services that was trauma informed and/or culturally competent.
F0699, Quality of Life and Care, Standard inspection, Complaint inspection
Potential for harm, isolatedCorrected by Apr 1, 2024
Feb 28, 2024Provide medically-related social services to help each resident achieve the highest possible quality of life.
F0745, Quality of Life and Care, Standard inspection, Complaint inspection
Potential for harm, isolatedCorrected by Apr 1, 2024
Feb 28, 2024Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
F0758, Pharmacy Service, Standard inspection, Complaint inspection
Potential for harm, isolatedCorrected by Apr 1, 2024
Feb 28, 2024Provide routine and 24-hour emergency dental care for each resident.
F0790, Quality of Life and Care, Standard inspection, Complaint inspection
Potential for harm, isolatedCorrected by Apr 1, 2024
May 23, 2022Ensure staff are vaccinated for COVID-19
F0888, Infection Control, Standard inspection
Actual harm, isolatedCorrected by Jun 30, 2022
May 23, 2022Meet the legal definition of a skilled nursing facility or nursing facility.
F0540, Administration, Standard inspection
Potential for harm, widespreadCorrected by Aug 10, 2022
May 23, 2022Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
F0804, Nutrition and Dietary, Standard inspection
Potential for harm, widespreadCorrected by Aug 10, 2022
May 23, 2022Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812, Nutrition and Dietary, Standard inspection
Potential for harm, widespreadCorrected by Aug 10, 2022
May 23, 2022Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
F0868, Administration, Standard inspection
Potential for harm, widespreadCorrected by Jun 30, 2022
May 23, 2022Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F0550, Resident Rights, Standard inspection
Potential for harm, patternCorrected by Aug 10, 2022
May 23, 2022Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
F0561, Resident Rights, Standard inspection
Potential for harm, patternCorrected by Aug 10, 2022
May 23, 2022Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
F0622, Resident Rights, Standard inspection
Potential for harm, patternCorrected by Jun 30, 2022
May 23, 2022Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
F0623, Resident Rights, Standard inspection
Potential for harm, patternCorrected by Jun 30, 2022

Quality of Resident Care:

These quality measures of Lakeside Health & Rehabilitation, from the regular health assessments of its residents, are compared against the national average with the color code indicators: Better than National Average Worse than National Average

Quality MeasureProviderNational Avg.
Percentage of long-stay residents whose need for help with daily activities has increased8.6213.87
Percentage of long-stay residents who lose too much weight10.555.19
Percentage of long-stay residents with a catheter inserted and left in their bladder00.82
Percentage of long-stay residents with a urinary tract infection1.111.59
Percentage of long-stay residents who have depressive symptoms16.5712.8
Percentage of long-stay residents who were physically restrained00.13
Percentage of long-stay residents experiencing one or more falls with major injury2.353.23
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine93.8893.55
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine57.8482.04
Percentage of short-stay residents who newly received an antipsychotic medication1.041.56
Percentage of long-stay residents whose ability to walk independently worsened6.3614.07
Percentage of long-stay residents who received an antianxiety or hypnotic medication17.8219.52
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine92.9895.46
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine36.9179.75
Percentage of long-stay residents with pressure ulcers3.574.62
Percentage of long-stay residents with new or worsened bowel or bladder incontinence24.7319.01
Percentage of long-stay residents who received an antipsychotic medication24.515.38

Reviews and Comments


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Nursing Home

A nursing home (also called skilled nursing facility) is a facility or distinct part of an institution whose primary function is to provide medical, continuous nursing, and other health and social services to patients who are not in an acute phase of illness requiring services in a hospital, but who require primary restorative or skilled nursing services on an inpatient basis above the level of intermediate or custodial care in order to reach a degree of body functioning to permit self care in essential daily living.

A skilled nursing facility (SNF) may be a freestanding facility or part of a hospital that has been certified by Medicare to admit patients requiring subacute care and rehabilitation.

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