| Complete Care at Marcella | |
| 2305 Rancocas Road, Burlington, New Jersey 08016 | |
| (609) 387-9300 | |
| Name | Complete Care at Marcella |
|---|---|
| Location | 2305 Rancocas Road, Burlington, New Jersey |
| Certified By | Medicare and Medicaid |
| No. of Certified Beds | 150 |
| Occupancy Rate | 95.33% |
| Medicare ID (CCN) | 315330 |
| Legal Business Name | Complete Care at Marcella LLC |
| Ownership Type | For Profit - Limited Liability Company |
| Chain | Complete Care (85 nursing homes) |
| Chain Average Overall Rating | 3.1 out of 5 |
| NPI Number | 1053353730 |
| Match | Confirmed listed in Medicare enrollment records |
| Organization Name | Health Resources of Marcella, Inc. |
| Doing Business As | Marcella Center |
| Address | 2305 Rancocas Rd, Burlington, NJ 08016 |
| Phone Number | 609-387-9300 |
| NPI Number | 1245811173 |
| Match | Confirmed listed in Medicare enrollment records |
| Organization Name | Complete Care at Marcella LLC |
| Address | 2305 Rancocas Rd, Burlington, NJ 08016 |
| Phone Number | 609-387-9300 |
| NPI Number | 1962686253 |
| Match | Possible same name, address or phone number |
| Organization Name | 2305 Rancocas Road Operations LLC |
| Doing Business As | Marcella Center |
| Address | 2305 Rancocas Rd, Burlington, NJ 08016 |
| Phone Number | 609-387-9300 |
| Ratings from Surveys (Inspections): | |
| Ratings from Quality Measures: | |
| Ratings from Staffing Data: | |
| Overall Rating: |
|---|
| Staffing Measure | Provider | National Avg. |
|---|---|---|
| Total nurse staff hours per resident per day | 3.57 | 3.86 |
| Registered nurse (RN) hours per resident per day | 0.39 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 1.11 | 0.86 |
| Nurse aide hours per resident per day | 2.07 | 2.32 |
| Total nurse staff hours per resident per day on the weekend | 3.14 | 3.42 |
| RN hours per resident per day on the weekend | 0.2 | 0.48 |
| Physical therapist hours per resident per day | 0.06 | 0.07 |
| Total nursing staff turnover | 36.3% | 45.8% |
| Registered nurse turnover | 20% | 42.9% |
| Number of administrators who have left the nursing home | 0 | 0.5 |
| Cited for abuse, neglect or exploitation of residents (Care Compare abuse icon) | No |
| Number of Fines | 1 |
| Total Amount of Fines in Dollars | $62,666 |
| Number of Payment Denials | 0 |
| Total Number of Penalties | 1 |
| Date | Deficiency | Harm Level | Status |
|---|---|---|---|
| May 12, 2026 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689, Quality of Life and Care, Complaint inspection | Immediate jeopardy, isolated | Corrected by Jun 22, 2026 |
| Jul 24, 2025 | Ensure that residents are free from significant medication errors. F0760, Pharmacy Service, Standard inspection, Complaint inspection | Potential for harm, isolated | Corrected by Sep 1, 2025 |
| Jul 24, 2025 | Provide and implement an infection prevention and control program. F0880, Infection Control, Standard inspection | Potential for harm, isolated | Corrected by Sep 1, 2025 |
| Jan 21, 2025 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842, Resident Assessment and Care Planning, Complaint inspection | Potential for harm, pattern | Corrected by Feb 21, 2025 |
| Jun 7, 2024 | Provide and implement an infection prevention and control program. F0880, Infection Control, Complaint inspection | Potential for harm, isolated | Corrected by Jul 5, 2024 |
| Nov 21, 2023 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812, Nutrition and Dietary, Standard inspection | Potential for harm, widespread | Corrected by Dec 21, 2023 |
| Nov 21, 2023 | Provide and implement an infection prevention and control program. F0880, Infection Control, Standard inspection | Potential for harm, pattern | Corrected by Dec 21, 2023 |
| Nov 21, 2023 | Reasonably accommodate the needs and preferences of each resident. F0558, Resident Rights, Standard inspection | Potential for harm, isolated | Corrected by Dec 21, 2023 |
| Nov 21, 2023 | Ensure each resident receives an accurate assessment. F0641, Resident Assessment and Care Planning, Standard inspection | Potential for harm, isolated | Corrected by Dec 21, 2023 |
| Nov 21, 2023 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted F0655, Resident Assessment and Care Planning, Standard inspection, Complaint inspection | Potential for harm, isolated | Corrected by Dec 21, 2023 |
| Nov 21, 2023 | Ensure services provided by the nursing facility meet professional standards of quality. F0658, Resident Assessment and Care Planning, Standard inspection | Potential for harm, isolated | Corrected by Dec 21, 2023 |
| Nov 21, 2023 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755, Pharmacy Service, Standard inspection | Potential for harm, isolated | Corrected by Dec 21, 2023 |
| Aug 11, 2021 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Nov 1, 2021 |
| Aug 11, 2021 | Ensure medication error rates are not 5 percent or greater. F0759, Pharmacy Service, Standard inspection | Potential for harm, isolated | Corrected by Nov 1, 2021 |
| Aug 11, 2021 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. F0636, Resident Assessment and Care Planning, Standard inspection | Minimal harm potential, pattern | Corrected by Nov 1, 2021 |
| Aug 11, 2021 | Assure that each resident’s assessment is updated at least once every 3 months. F0638, Resident Assessment and Care Planning, Standard inspection | Minimal harm potential, pattern | Corrected by Nov 1, 2021 |
| Quality Measure | Provider | National Avg. |
|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | 2.04 | 13.87 |
| Percentage of long-stay residents who lose too much weight | 1.65 | 5.19 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | 0.31 | 0.82 |
| Percentage of long-stay residents with a urinary tract infection | 0 | 1.59 |
| Percentage of long-stay residents who have depressive symptoms | 10.78 | 12.8 |
| Percentage of long-stay residents who were physically restrained | 0 | 0.13 |
| Percentage of long-stay residents experiencing one or more falls with major injury | 0.43 | 3.23 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine | 100 | 93.55 |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine | 95.67 | 82.04 |
| Percentage of short-stay residents who newly received an antipsychotic medication | 0 | 1.56 |
| Percentage of long-stay residents whose ability to walk independently worsened | 2.16 | 14.07 |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication | 17.33 | 19.52 |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine | 100 | 95.46 |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine | 93.37 | 79.75 |
| Percentage of long-stay residents with pressure ulcers | 4.85 | 4.62 |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence | 20.71 | 19.01 |
| Percentage of long-stay residents who received an antipsychotic medication | 6.38 | 15.38 |
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