| Novato Healthcare Center | |
| 1565 Hill Road, Novato, California 94947 | |
| (415) 897-6161 | |
| Name | Novato Healthcare Center |
|---|---|
| Location | 1565 Hill Road, Novato, California |
| Certified By | Medicare and Medicaid |
| No. of Certified Beds | 181 |
| Occupancy Rate | 95.41% |
| Medicare ID (CCN) | 555844 |
| Legal Business Name | Novato Healthcare Center LLC |
| Ownership Type | For Profit - Individual |
| NPI Number | 1417152570 |
| Match | Confirmed listed in Medicare enrollment records |
| Organization Name | Novato Healthcare Center, LLC |
| Doing Business As | Novato Healthcare Center |
| Address | 1565 Hill Rd, Novato, CA 94947 |
| Phone Number | 415-897-6161 |
| NPI Number | 1861419780 |
| Match | Possible same name, address or phone number |
| Organization Name | Pleasant Care Corporation |
| Doing Business As | Novato Convalescent Hospital |
| Address | 1565 Hill Rd, Novato, CA 94947 |
| Phone Number | 415-897-6161 |
| Ratings from Surveys (Inspections): | |
| Ratings from Quality Measures: | |
| Ratings from Staffing Data: | |
| Overall Rating: |
|---|
| Staffing Measure | Provider | National Avg. |
|---|---|---|
| Total nurse staff hours per resident per day | 3.99 | 3.86 |
| Registered nurse (RN) hours per resident per day | 0.51 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.8 | 0.86 |
| Nurse aide hours per resident per day | 2.69 | 2.32 |
| Total nurse staff hours per resident per day on the weekend | 3.64 | 3.42 |
| RN hours per resident per day on the weekend | 0.35 | 0.48 |
| Physical therapist hours per resident per day | 0.03 | 0.07 |
| Total nursing staff turnover | Not available: the staffing data did not meet CMS's criteria for this measure | 45.8% |
| Registered nurse turnover | Not available: the staffing data did not meet CMS's criteria for this measure | 42.9% |
| Number of administrators who have left the nursing home | Not available: the staffing data did not meet CMS's criteria for this measure | 0.5 |
| Cited for abuse, neglect or exploitation of residents (Care Compare abuse icon) | Yes |
| Number of Fines | 2 |
| Total Amount of Fines in Dollars | $90,488 |
| Number of Payment Denials | 1 |
| Total Number of Penalties | 3 |
| Date | Deficiency | Harm Level | Status |
|---|---|---|---|
| Jun 17, 2026 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. F0925, Environmental, Complaint inspection | Potential for harm, widespread | Corrected by Jul 10, 2026 |
| Jun 17, 2026 | Ensure that residents are fully informed and understand their health status, care and treatments. F0552, Resident Rights, Complaint inspection | Potential for harm, isolated | No plan of correction |
| Jun 17, 2026 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580, Resident Rights, Complaint inspection | Potential for harm, isolated | No plan of correction |
| Jun 17, 2026 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. F0605, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection | Potential for harm, isolated | No plan of correction |
| Jun 17, 2026 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689, Quality of Life and Care, Complaint inspection | Potential for harm, isolated | No plan of correction |
| Jun 4, 2026 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection | Potential for harm, isolated | Corrected by Jun 25, 2026 |
| Jun 4, 2026 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684, Quality of Life and Care, Complaint inspection | Potential for harm, isolated | Corrected by Jun 25, 2026 |
| May 6, 2026 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection | Potential for harm, isolated | Corrected by May 31, 2026 |
| Apr 16, 2026 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677, Quality of Life and Care, Complaint inspection | Potential for harm, isolated | Corrected by May 4, 2026 |
| Apr 16, 2026 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842, Resident Assessment and Care Planning, Complaint inspection | Potential for harm, isolated | Corrected by May 4, 2026 |
| Mar 25, 2026 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. F0688, Quality of Life and Care, Complaint inspection | Potential for harm, isolated | Corrected by Apr 30, 2026 |
| Dec 31, 2025 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection | Potential for harm, isolated | Corrected by Jan 5, 2026 |
| Dec 31, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689, Quality of Life and Care, Complaint inspection | Potential for harm, isolated | Corrected by Jan 5, 2026 |
| Dec 3, 2025 | Ensure services provided by the nursing facility meet professional standards of quality. F0658, Resident Assessment and Care Planning, Complaint inspection | Potential for harm, isolated | Corrected by Dec 17, 2025 |
| Nov 20, 2025 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection | Potential for harm, isolated | Corrected by Dec 17, 2025 |
| Nov 20, 2025 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection | Potential for harm, isolated | Corrected by Dec 17, 2025 |
| Nov 13, 2025 | Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service. F0802, Nutrition and Dietary, Standard inspection | Potential for harm, widespread | Corrected by Nov 29, 2025 |
| Nov 13, 2025 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. F0804, Nutrition and Dietary, Standard inspection | Potential for harm, widespread | Corrected by Nov 29, 2025 |
| Nov 13, 2025 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812, Nutrition and Dietary, Standard inspection | Potential for harm, widespread | Corrected by Nov 29, 2025 |
| Nov 13, 2025 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550, Resident Rights, Standard inspection | Potential for harm, pattern | Corrected by Nov 29, 2025 |
| Nov 13, 2025 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. F0578, Resident Rights, Standard inspection | Potential for harm, pattern | Corrected by Nov 29, 2025 |
| Nov 13, 2025 | Ensure medication error rates are not 5 percent or greater. F0759, Pharmacy Service, Standard inspection | Potential for harm, pattern | Corrected by Nov 29, 2025 |
| Nov 13, 2025 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761, Pharmacy Service, Standard inspection | Potential for harm, pattern | Corrected by Nov 29, 2025 |
| Nov 13, 2025 | Provide and implement an infection prevention and control program. F0880, Infection Control, Standard inspection, Complaint inspection | Potential for harm, pattern | Corrected by Nov 29, 2025 |
| Nov 13, 2025 | Reasonably accommodate the needs and preferences of each resident. F0558, Resident Rights, Standard inspection | Potential for harm, isolated | Corrected by Nov 29, 2025 |
| Nov 13, 2025 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677, Quality of Life and Care, Standard inspection, Complaint inspection | Potential for harm, isolated | Corrected by Nov 30, 2025 |
| Nov 13, 2025 | Provide activities to meet all resident's needs. F0679, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Nov 29, 2025 |
| Nov 13, 2025 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Nov 29, 2025 |
| Nov 13, 2025 | Provide enough food/fluids to maintain a resident's health. F0692, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Nov 29, 2025 |
| Nov 13, 2025 | Provide safe, appropriate pain management for a resident who requires such services. F0697, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Nov 29, 2025 |
| Quality Measure | Provider | National Avg. |
|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | 17.11 | 13.87 |
| Percentage of long-stay residents who lose too much weight | 2.74 | 5.19 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | 0.29 | 0.82 |
| Percentage of long-stay residents with a urinary tract infection | 0.63 | 1.59 |
| Percentage of long-stay residents who have depressive symptoms | 39.31 | 12.8 |
| Percentage of long-stay residents who were physically restrained | 0 | 0.13 |
| Percentage of long-stay residents experiencing one or more falls with major injury | 1.38 | 3.23 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine | 93.7 | 93.55 |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine | 76.6 | 82.04 |
| Percentage of short-stay residents who newly received an antipsychotic medication | 0.88 | 1.56 |
| Percentage of long-stay residents whose ability to walk independently worsened | 15.02 | 14.07 |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication | 17.77 | 19.52 |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine | 97.16 | 95.46 |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine | 95.45 | 79.75 |
| Percentage of long-stay residents with pressure ulcers | 6.31 | 4.62 |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence | 21.12 | 19.01 |
| Percentage of long-stay residents who received an antipsychotic medication | 32.43 | 15.38 |