| Ozark Riverview Manor | |
| 1200 West Hall,, Ozark, Missouri 65721 | |
| (417) 581-6025 | |
| Name | Ozark Riverview Manor |
|---|---|
| Location | 1200 West Hall,, Ozark, Missouri |
| Certified By | Medicare and Medicaid |
| No. of Certified Beds | 90 |
| Occupancy Rate | 88.67% |
| Medicare ID (CCN) | 265464 |
| Legal Business Name | Willow Health Care Inc |
| Ownership Type | Non Profit - Corporation |
| NPI Number | 1225408420 |
| Match | Confirmed listed in Medicare enrollment records |
| Organization Name | Willow Health Care Inc |
| Doing Business As | Ozark Riverview Manor |
| Address | 1200 W Hall St, Ozark, MO 65721 |
| Phone Number | 417-581-6025 |
| NPI Number | 1447341763 |
| Match | Possible same name, address or phone number |
| Organization Name | Servcare, Inc |
| Doing Business As | Ozark Riverview Manor |
| Address | 1200 W Hall St, Ozark, MO 65721 |
| Phone Number | 417-581-6025 |
| Ratings from Surveys (Inspections): | |
| Ratings from Quality Measures: | |
| Ratings from Staffing Data: | |
| Overall Rating: |
|---|
| Staffing Measure | Provider | National Avg. |
|---|---|---|
| Total nurse staff hours per resident per day | 3.15 | 3.86 |
| Registered nurse (RN) hours per resident per day | 0.56 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.31 | 0.86 |
| Nurse aide hours per resident per day | 2.28 | 2.32 |
| Total nurse staff hours per resident per day on the weekend | 2.67 | 3.42 |
| RN hours per resident per day on the weekend | 0.22 | 0.48 |
| Physical therapist hours per resident per day | 0.02 | 0.07 |
| Total nursing staff turnover | 63% | 45.8% |
| Registered nurse turnover | 33.3% | 42.9% |
| Number of administrators who have left the nursing home | 0 | 0.5 |
| Cited for abuse, neglect or exploitation of residents (Care Compare abuse icon) | No |
| Number of Fines | 0 |
| Total Amount of Fines in Dollars | $0 |
| Number of Payment Denials | 0 |
| Total Number of Penalties | 0 |
| Date | Deficiency | Harm Level | Status |
|---|---|---|---|
| Jun 25, 2026 | Provide safe, appropriate pain management for a resident who requires such services. F0697, Quality of Life and Care, Complaint inspection | Potential for harm, isolated | Plan of correction |
| Dec 17, 2025 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. F0561, Resident Rights, Standard inspection | Potential for harm, pattern | Corrected by Jan 30, 2026 |
| Dec 17, 2025 | Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home. F0568, Resident Rights, Standard inspection | Potential for harm, pattern | Corrected by Jan 30, 2026 |
| Dec 17, 2025 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. F0700, Quality of Life and Care, Standard inspection | Potential for harm, pattern | Corrected by Jan 30, 2026 |
| Dec 17, 2025 | Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training. F0728, Nursing and Physician Services, Standard inspection | Potential for harm, pattern | Corrected by Jan 30, 2026 |
| Dec 17, 2025 | Provide or get specialized rehabilitative services as required for a resident. F0825, Quality of Life and Care, Standard inspection | Potential for harm, pattern | Corrected by Jan 30, 2026 |
| Dec 17, 2025 | Provide and implement an infection prevention and control program. F0880, Infection Control, Standard inspection | Potential for harm, pattern | Corrected by Jan 30, 2026 |
| Dec 17, 2025 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580, Resident Rights, Standard inspection | Potential for harm, isolated | Corrected by Jan 30, 2026 |
| Dec 17, 2025 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Jan 30, 2026 |
| Dec 17, 2025 | Provide activities to meet all resident's needs. F0679, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Jan 30, 2026 |
| Dec 17, 2025 | Allow residents to easily view the nursing home's survey results and communicate with advocate agencies. F0577, Resident Rights, Standard inspection | Minimal harm potential, widespread | Corrected by Jan 30, 2026 |
| Apr 18, 2024 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755, Pharmacy Service, Complaint inspection | Potential for harm, isolated | Past non-compliance (already corrected) |
| Feb 26, 2024 | Ensure medication error rates are not 5 percent or greater. F0759, Pharmacy Service, Standard inspection | Potential for harm, pattern | Corrected by Apr 9, 2024 |
| Feb 26, 2024 | Ensure that residents are free from significant medication errors. F0760, Pharmacy Service, Standard inspection | Potential for harm, pattern | Corrected by Apr 9, 2024 |
| Feb 26, 2024 | Provide and implement an infection prevention and control program. F0880, Infection Control, Standard inspection | Potential for harm, pattern | Corrected by Apr 9, 2024 |
| Feb 26, 2024 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Apr 9, 2024 |
| Feb 26, 2024 | Provide enough food/fluids to maintain a resident's health. F0692, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Apr 9, 2024 |
| Feb 26, 2024 | Provide safe and appropriate respiratory care for a resident when needed. F0695, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Apr 9, 2024 |
| Aug 25, 2023 | Protect each resident from the wrongful use of the resident's belongings or money. F0602, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection | Potential for harm, pattern | Corrected by Sep 11, 2023 |
| Aug 1, 2023 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689, Quality of Life and Care, Complaint inspection, Infection control inspection | Immediate jeopardy, isolated | Corrected by Aug 2, 2023 |
| Jan 10, 2022 | Provide safe, appropriate dialysis care/services for a resident who requires such services. F0698, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Feb 3, 2022 |
| Quality Measure | Provider | National Avg. |
|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | 8.94 | 13.87 |
| Percentage of long-stay residents who lose too much weight | 9.06 | 5.19 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | 0.26 | 0.82 |
| Percentage of long-stay residents with a urinary tract infection | 2.43 | 1.59 |
| Percentage of long-stay residents who have depressive symptoms | 4.74 | 12.8 |
| Percentage of long-stay residents who were physically restrained | 0 | 0.13 |
| Percentage of long-stay residents experiencing one or more falls with major injury | 4.79 | 3.23 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine | 59.93 | 93.55 |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine | 28.23 | 82.04 |
| Percentage of short-stay residents who newly received an antipsychotic medication | 0 | 1.56 |
| Percentage of long-stay residents whose ability to walk independently worsened | 9.97 | 14.07 |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication | 33.46 | 19.52 |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine | 92.54 | 95.46 |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine | 27.69 | 79.75 |
| Percentage of long-stay residents with pressure ulcers | 3.03 | 4.62 |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence | 7.3 | 19.01 |
| Percentage of long-stay residents who received an antipsychotic medication | 20.57 | 15.38 |
Ozark Care & Rehab Center Location: 1486 North Riverside Rd, Ozark, Missouri 65721 Phone: (417) 581-7126 |