Palazzo Post Acute in Los Angeles, CA

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Palazzo Post Acute is a medicare and medicaid certified nursing home in Los Angeles, California. It is located in Los Angeles county at 5400 Fountain Ave, Los Angeles, California 90029. You can reach out to the office of Palazzo Post Acute via phone at (323) 461-4301. This skilled nursing facility has 99 federally certified beds with average occupancy rate of 91.82%. Its legal business name is Serrano Healthcare LLC and has the following ownership type - For Profit - Limited Liability Company. It is part of Serrano Group, a chain of 11 nursing homes.

Palazzo Post Acute (Medicare CCN 056456) is certified by CMS (Centers for Medicare & Medicaid Services) and participates in both medicare and medicaid program. This means if you are part of medicare or medicaid program, you may consider this nursing facility for your medical needs. It was first certified by CMS in 1975 (51 years certified) and the last quality survey was conducted in June, 2025.

Contact Information

Palazzo Post Acute
5400 Fountain Ave, Los Angeles, California 90029
(323) 461-4301

Map and Direction



Nursing Home Profile

NamePalazzo Post Acute
Location5400 Fountain Ave, Los Angeles, California
Certified ByMedicare and Medicaid
No. of Certified Beds99
Occupancy Rate91.82%
Medicare ID (CCN)056456
Legal Business NameSerrano Healthcare LLC
Ownership TypeFor Profit - Limited Liability Company
ChainSerrano Group (11 nursing homes)
Chain Average Overall Rating1.9 out of 5

NPI Associated with this Nursing Home:

Nursing homes may have several NPI numbers. NPIs marked Confirmed are listed with Palazzo Post Acute in Medicare enrollment records; Possible ones were matched in NPPES by name, address or phone number, so please use them accordingly.

NPI Number1659738201
MatchConfirmed listed in Medicare enrollment records
Organization NameSerrano Healthcare, LLC
Doing Business AsPalazzo Post Acute
Address5400 Fountain Ave, Los Angeles, CA 90029
Phone Number323-461-4301

NPI Number1710975396
MatchPossible same name, address or phone number
Organization NameGmph Corporation
Doing Business AsSerrano Convalescent Hospital South
Address5400 Fountain Ave, Los Angeles, CA 90029
Phone Number323-461-4301

NPI Number1801827738
MatchPossible same name, address or phone number
Organization NameSouth Fork Healthcare, LLC
Doing Business AsDba Serrano South Conv Hospital
Address5400 Fountain Ave, Los Angeles, CA 90029
Phone Number323-461-4301

Quality Ratings:

Nursing homes vary in the quality of care and services they provide to their residents. The below quality ratings for Palazzo Post Acute are calculated from three sources - health inspection results, staffing data, and quality measure data. This information gives you an indication of the care Palazzo Post Acute give to their patients.
Ratings from Surveys (Inspections):
Ratings from Quality Measures:
Ratings from Staffing Data:
Overall Rating:

Staffing and Staff Turnover:

Staffing hours per resident per day and staff turnover of Palazzo Post Acute, from the payroll data it reports to CMS, are compared against the national average with the color code indicators: Better than National Average Worse than National Average

Staffing MeasureProviderNational Avg.
Total nurse staff hours per resident per day4.153.86
Registered nurse (RN) hours per resident per day0.320.69
Licensed practical nurse (LPN) hours per resident per day1.230.86
Nurse aide hours per resident per day2.592.32
Total nurse staff hours per resident per day on the weekend3.763.42
RN hours per resident per day on the weekend0.270.48
Physical therapist hours per resident per day0.030.07
Total nursing staff turnover30.3%45.8%
Registered nurse turnover16.7%42.9%
Number of administrators who have left the nursing home00.5

Complaints, Fines and Penalties:

Cited for abuse, neglect or exploitation of residents (Care Compare abuse icon)No
Number of Fines0
Total Amount of Fines in Dollars$0
Number of Payment Denials0
Total Number of Penalties0

Health Inspections:

In its most recent inspection cycle (standard health inspection in June, 2025, plus any complaint inspections), inspectors cited Palazzo Post Acute for 17 health deficiencies (national average: 9.3). The 30 most recent of its 45 citations since 2020 are listed below.

DateDeficiencyHarm LevelStatus
Jun 25, 2026Provide safe, appropriate dialysis care/services for a resident who requires such services.
F0698, Quality of Life and Care, Complaint inspection		Potential for harm, patternNo plan of correction
May 29, 2026Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
F0557, Resident Rights, Complaint inspection		Potential for harm, isolatedCorrected by Jun 15, 2026
May 29, 2026Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F0584, Resident Rights, Complaint inspection		Potential for harm, isolatedCorrected by Jun 15, 2026
May 29, 2026Provide and implement an infection prevention and control program.
F0880, Infection Control, Complaint inspection		Potential for harm, isolatedCorrected by Jun 15, 2026
Mar 12, 2026Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
F0729, Nursing and Physician Services, Complaint inspection		Potential for harm, isolatedCorrected by Mar 27, 2026
Dec 16, 2025Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656, Resident Assessment and Care Planning, Complaint inspection		Potential for harm, isolatedCorrected by Jan 7, 2026
Sep 16, 2025Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F0600, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection		Potential for harm, isolatedCorrected by Oct 5, 2025
Sep 16, 2025Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689, Quality of Life and Care, Complaint inspection		Potential for harm, isolatedCorrected by Oct 5, 2025
Jun 17, 2025Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656, Resident Assessment and Care Planning, Complaint inspection		Potential for harm, isolatedCorrected by Jul 1, 2025
Jun 5, 2025Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755, Pharmacy Service, Standard inspection		Potential for harm, patternCorrected by Jun 29, 2025
Jun 5, 2025Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812, Nutrition and Dietary, Standard inspection		Potential for harm, patternCorrected by Jun 29, 2025
Jun 5, 2025Provide and implement an infection prevention and control program.
F0880, Infection Control, Standard inspection		Potential for harm, patternCorrected by Jun 29, 2025
Jun 5, 2025Ensure that residents are fully informed and understand their health status, care and treatments.
F0552, Resident Rights, Standard inspection		Potential for harm, isolatedCorrected by Jun 29, 2025
Jun 5, 2025Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657, Resident Assessment and Care Planning, Standard inspection		Potential for harm, isolatedCorrected by Jun 29, 2025
Jun 5, 2025Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677, Quality of Life and Care, Standard inspection		Potential for harm, isolatedCorrected by Jun 29, 2025
Jun 5, 2025Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689, Quality of Life and Care, Standard inspection		Potential for harm, isolatedCorrected by Jun 29, 2025
Jun 5, 2025Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
F0690, Quality of Life and Care, Standard inspection		Potential for harm, isolatedCorrected by Jun 29, 2025
Jun 5, 2025Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
F0693, Quality of Life and Care, Standard inspection		Potential for harm, isolatedCorrected by Jun 29, 2025
Apr 21, 2025Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755, Pharmacy Service, Complaint inspection		Potential for harm, isolatedCorrected by May 9, 2025
Nov 12, 2024Post nurse staffing information every day.
F0732, Nursing and Physician Services, Complaint inspection		Potential for harm, isolatedCorrected by Dec 12, 2024
Jul 18, 2024Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755, Pharmacy Service, Complaint inspection		Potential for harm, isolatedCorrected by Aug 5, 2024
Jun 26, 2024Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F0550, Resident Rights, Complaint inspection		Potential for harm, isolatedCorrected by Jul 11, 2024
May 9, 2024Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
F0690, Quality of Life and Care, Complaint inspection		Potential for harm, isolatedCorrected by May 31, 2024
Apr 25, 2024Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684, Quality of Life and Care, Complaint inspection		Potential for harm, isolatedCorrected by May 25, 2024
Mar 29, 2024Honor the resident's right to manage his or her financial affairs.
F0567, Resident Rights, Complaint inspection		Potential for harm, isolatedCorrected by Apr 28, 2024
Nov 21, 2023Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F0600, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection		Potential for harm, isolatedCorrected by Dec 21, 2023
Oct 21, 2021Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689, Quality of Life and Care, Standard inspection		Actual harm, isolatedCorrected by Dec 3, 2021
Oct 21, 2021Provide and implement an infection prevention and control program.
F0880, Infection Control, Standard inspection		Potential for harm, patternCorrected by Dec 3, 2021
Oct 21, 2021Reasonably accommodate the needs and preferences of each resident.
F0558, Resident Rights, Standard inspection		Potential for harm, isolatedCorrected by Dec 3, 2021
Oct 21, 2021Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F0584, Resident Rights, Standard inspection		Potential for harm, isolatedCorrected by Dec 3, 2021

Quality of Resident Care:

These quality measures of Palazzo Post Acute, from the regular health assessments of its residents, are compared against the national average with the color code indicators: Better than National Average Worse than National Average

Quality MeasureProviderNational Avg.
Percentage of long-stay residents whose need for help with daily activities has increased11.1913.87
Percentage of long-stay residents who lose too much weight3.975.19
Percentage of long-stay residents with a catheter inserted and left in their bladder00.82
Percentage of long-stay residents with a urinary tract infection1.31.59
Percentage of long-stay residents who have depressive symptoms2.1912.8
Percentage of long-stay residents who were physically restrained1.250.13
Percentage of long-stay residents experiencing one or more falls with major injury0.933.23
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine10093.55
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine98.6982.04
Percentage of short-stay residents who newly received an antipsychotic medication0.981.56
Percentage of long-stay residents whose ability to walk independently worsened6.9614.07
Percentage of long-stay residents who received an antianxiety or hypnotic medication9.2119.52
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine10095.46
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine10079.75
Percentage of long-stay residents with pressure ulcers3.954.62
Percentage of long-stay residents with new or worsened bowel or bladder incontinence9.8719.01
Percentage of long-stay residents who received an antipsychotic medication8.6715.38

Reviews and Comments


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