Regency Florence in Florence, OR

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Regency Florence is a medicare and medicaid certified nursing home in Florence, Oregon. It is located in Lane county at 1951 E. 21st Street, Florence, Oregon 97439. You can reach out to the office of Regency Florence via phone at (541) 997-8436. This skilled nursing facility has 72 federally certified beds with average occupancy rate of 59.72%. Its legal business name is Regency Florence, LLC and has the following ownership type - For Profit - Corporation. It is part of Regency Pacific Management, a chain of 27 nursing homes.

Regency Florence (Medicare CCN 385142) is certified by CMS (Centers for Medicare & Medicaid Services) and participates in both medicare and medicaid program. This means if you are part of medicare or medicaid program, you may consider this nursing facility for your medical needs. It was first certified by CMS in 1979 (47 years certified) and the last quality survey was conducted in April, 2026.

Contact Information

Regency Florence
1951 E. 21st Street, Florence, Oregon 97439
(541) 997-8436

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Nursing Home Profile

NameRegency Florence
Location1951 E. 21st Street, Florence, Oregon
Certified ByMedicare and Medicaid
No. of Certified Beds72
Occupancy Rate59.72%
Medicare ID (CCN)385142
Legal Business NameRegency Florence, LLC
Ownership TypeFor Profit - Corporation
ChainRegency Pacific Management (27 nursing homes)
Chain Average Overall Rating3.9 out of 5

NPI Associated with this Nursing Home:

Nursing homes may have several NPI numbers. NPIs marked Confirmed are listed with Regency Florence in Medicare enrollment records; Possible ones were matched in NPPES by name, address or phone number, so please use them accordingly.

NPI Number1841238425
MatchConfirmed listed in Medicare enrollment records
Organization NameRegency Florence LLC
Address1951 E 21st Street, Florence, OR 97439
Phone Number541-997-8436

Quality Ratings:

Nursing homes vary in the quality of care and services they provide to their residents. The below quality ratings for Regency Florence are calculated from three sources - health inspection results, staffing data, and quality measure data. This information gives you an indication of the care Regency Florence give to their patients.
Ratings from Surveys (Inspections):
Ratings from Quality Measures:
Ratings from Staffing Data:
Overall Rating:

Staffing and Staff Turnover:

Staffing hours per resident per day and staff turnover of Regency Florence, from the payroll data it reports to CMS, are compared against the national average with the color code indicators: Better than National Average Worse than National Average

Staffing MeasureProviderNational Avg.
Total nurse staff hours per resident per day5.083.86
Registered nurse (RN) hours per resident per day0.730.69
Licensed practical nurse (LPN) hours per resident per day1.080.86
Nurse aide hours per resident per day3.272.32
Total nurse staff hours per resident per day on the weekend4.433.42
RN hours per resident per day on the weekend0.380.48
Physical therapist hours per resident per day0.070.07
Total nursing staff turnover51.4%45.8%
Registered nurse turnover44.4%42.9%
Number of administrators who have left the nursing home00.5

Complaints, Fines and Penalties:

Cited for abuse, neglect or exploitation of residents (Care Compare abuse icon)No
Number of Fines1
Total Amount of Fines in Dollars$7,443
Number of Payment Denials0
Total Number of Penalties1

Health Inspections:

In its most recent inspection cycle (standard health inspection in April, 2026, plus any complaint inspections), inspectors cited Regency Florence for 3 health deficiencies (national average: 9.3). All 30 citations since 2023 are listed below.

DateDeficiencyHarm LevelStatus
Apr 24, 2026Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656, Resident Assessment and Care Planning, Standard inspection		Potential for harm, isolatedCorrected by May 19, 2026
Apr 24, 2026Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684, Quality of Life and Care, Standard inspection		Potential for harm, isolatedCorrected by May 19, 2026
Apr 24, 2026Provide and implement an infection prevention and control program.
F0880, Infection Control, Standard inspection		Potential for harm, isolatedCorrected by May 19, 2026
Mar 26, 2025Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684, Quality of Life and Care, Complaint inspection		Potential for harm, isolatedCorrected by Apr 23, 2025
Dec 6, 2024Ensure that residents are fully informed and understand their health status, care and treatments.
F0552, Resident Rights, Standard inspection		Potential for harm, isolatedCorrected by Jan 14, 2025
Dec 6, 2024Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
F0578, Resident Rights, Standard inspection		Potential for harm, isolatedCorrected by Jan 14, 2025
Dec 6, 2024Respond appropriately to all alleged violations.
F0610, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection		Potential for harm, isolatedCorrected by Jan 14, 2025
Dec 6, 2024Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684, Quality of Life and Care, Standard inspection		Potential for harm, isolatedCorrected by Jan 14, 2025
Dec 6, 2024Assist a resident in gaining access to vision and hearing services.
F0685, Quality of Life and Care, Standard inspection		Potential for harm, isolatedCorrected by Jan 14, 2025
Dec 6, 2024Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F0686, Quality of Life and Care, Standard inspection, Complaint inspection		Potential for harm, isolatedCorrected by Jan 14, 2025
Dec 6, 2024Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689, Quality of Life and Care, Standard inspection, Complaint inspection		Potential for harm, isolatedCorrected by Jan 14, 2025
Dec 6, 2024Provide care or services that was trauma informed and/or culturally competent.
F0699, Quality of Life and Care, Standard inspection		Potential for harm, isolatedCorrected by Jan 14, 2025
Dec 6, 2024Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
F0756, Pharmacy Service, Standard inspection		Potential for harm, isolatedCorrected by Jan 14, 2025
Dec 6, 2024Provide timely, quality laboratory services/tests to meet the needs of residents.
F0770, Administration, Standard inspection		Potential for harm, isolatedCorrected by Jan 14, 2025
Dec 6, 2024Provide or obtain dental services for each resident.
F0791, Quality of Life and Care, Standard inspection		Potential for harm, isolatedCorrected by Jan 14, 2025
Apr 24, 2024Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677, Quality of Life and Care, Complaint inspection		Potential for harm, isolatedCorrected by May 14, 2024
Nov 7, 2023Respond appropriately to all alleged violations.
F0610, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection		Potential for harm, isolatedCorrected by Nov 28, 2023
Oct 9, 2023Ensure services provided by the nursing facility meet professional standards of quality.
F0658, Resident Assessment and Care Planning, Complaint inspection		Potential for harm, patternCorrected by Nov 28, 2023
Oct 9, 2023Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684, Quality of Life and Care, Complaint inspection		Potential for harm, patternCorrected by Nov 28, 2023
Oct 9, 2023Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F0686, Quality of Life and Care, Complaint inspection		Potential for harm, patternCorrected by Nov 28, 2023
Oct 9, 2023Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755, Pharmacy Service, Complaint inspection		Potential for harm, patternCorrected by Nov 28, 2023
Oct 9, 2023Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812, Nutrition and Dietary, Complaint inspection		Potential for harm, patternCorrected by Nov 28, 2023
Oct 9, 2023Ensure that residents are free from significant medication errors.
F0760, Pharmacy Service, Complaint inspection		Potential for harm, isolatedCorrected by Nov 28, 2023
Oct 9, 2023Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761, Pharmacy Service, Complaint inspection		Potential for harm, isolatedCorrected by Nov 28, 2023
Oct 9, 2023Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842, Resident Assessment and Care Planning, Complaint inspection		Potential for harm, isolatedCorrected by Nov 28, 2023
Aug 25, 2023Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689, Quality of Life and Care, Standard inspection, Complaint inspection		Actual harm, isolatedCorrected by Sep 21, 2023
Aug 25, 2023Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F0600, Freedom from Abuse, Neglect, and Exploitation, Standard inspection, Complaint inspection		Potential for harm, isolatedPast non-compliance (already corrected)
Aug 25, 2023Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F0609, Freedom from Abuse, Neglect, and Exploitation, Standard inspection, Complaint inspection		Potential for harm, isolatedCorrected by Sep 21, 2023
Aug 25, 2023Respond appropriately to all alleged violations.
F0610, Freedom from Abuse, Neglect, and Exploitation, Standard inspection, Complaint inspection		Potential for harm, isolatedCorrected by Sep 21, 2023
Aug 25, 2023Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684, Quality of Life and Care, Standard inspection		Potential for harm, isolatedCorrected by Sep 21, 2023

Quality of Resident Care:

These quality measures of Regency Florence, from the regular health assessments of its residents, are compared against the national average with the color code indicators: Better than National Average Worse than National Average

Quality MeasureProviderNational Avg.
Percentage of long-stay residents whose need for help with daily activities has increased25.4513.87
Percentage of long-stay residents who lose too much weight2.685.19
Percentage of long-stay residents with a catheter inserted and left in their bladder00.82
Percentage of long-stay residents with a urinary tract infection1.571.59
Percentage of long-stay residents who have depressive symptoms0.812.8
Percentage of long-stay residents who were physically restrained1.560.13
Percentage of long-stay residents experiencing one or more falls with major injury2.343.23
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine93.7593.55
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine95.6482.04
Percentage of short-stay residents who newly received an antipsychotic medication1.521.56
Percentage of long-stay residents whose ability to walk independently worsened39.3114.07
Percentage of long-stay residents who received an antianxiety or hypnotic medication3.5119.52
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine10095.46
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine75.9579.75
Percentage of long-stay residents with pressure ulcers7.534.62
Percentage of long-stay residents with new or worsened bowel or bladder incontinence22.519.01
Percentage of long-stay residents who received an antipsychotic medication0.9815.38

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Nursing Home

A nursing home (also called skilled nursing facility) is a facility or distinct part of an institution whose primary function is to provide medical, continuous nursing, and other health and social services to patients who are not in an acute phase of illness requiring services in a hospital, but who require primary restorative or skilled nursing services on an inpatient basis above the level of intermediate or custodial care in order to reach a degree of body functioning to permit self care in essential daily living.

A skilled nursing facility (SNF) may be a freestanding facility or part of a hospital that has been certified by Medicare to admit patients requiring subacute care and rehabilitation.

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