| Rochester Manor | |
| 40 Whitehall Road, Rochester, New Hampshire 03867 | |
| (603) 332-7711 | |
| Name | Rochester Manor |
|---|---|
| Location | 40 Whitehall Road, Rochester, New Hampshire |
| Certified By | Medicare and Medicaid |
| No. of Certified Beds | 108 |
| Occupancy Rate | 76.85% |
| Medicare ID (CCN) | 305024 |
| Legal Business Name | 40 Whitehall Road Operations LLC |
| Ownership Type | For Profit - Limited Liability Company |
| Chain | Genesis Healthcare (184 nursing homes) |
| Chain Average Overall Rating | 2.4 out of 5 |
| NPI Number | 1750755450 |
| Match | Possible same name, address or phone number |
| Address | 40 Whitehall Rd, Rochester, NH 03867 |
| Phone Number | 603-332-7711 |
| NPI Number | 1508232414 |
| Match | Possible same name, address or phone number |
| Organization Name | 40 Whitehall Road Operations LLC |
| Doing Business As | Rochester Manor |
| Address | 40 Whitehall Rd, Rochester, NH 03867 |
| Phone Number | 603-332-7711 |
| NPI Number | 1578410817 |
| Match | Possible same name, address or phone number |
| Organization Name | 40 Whitehall Road Opco, LLC |
| Address | 40 Whitehall Rd, Rochester, NH 03867 |
| Phone Number | 323-928-9445 |
| NPI Number | 1811985013 |
| Match | Possible same name, address or phone number |
| Organization Name | Rochester Manor LLC |
| Doing Business As | Rochester Manor |
| Address | 40 Whitehall Road, Rochester, NH 03867 |
| Phone Number | 603-332-7711 |
| Ratings from Surveys (Inspections): | |
| Ratings from Quality Measures: | |
| Ratings from Staffing Data: | |
| Overall Rating: |
|---|
| Staffing Measure | Provider | National Avg. |
|---|---|---|
| Total nurse staff hours per resident per day | 3.2 | 3.86 |
| Registered nurse (RN) hours per resident per day | 0.55 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.92 | 0.86 |
| Nurse aide hours per resident per day | 1.72 | 2.32 |
| Total nurse staff hours per resident per day on the weekend | 2.8 | 3.42 |
| RN hours per resident per day on the weekend | 0.29 | 0.48 |
| Physical therapist hours per resident per day | 0.06 | 0.07 |
| Total nursing staff turnover | 32.8% | 45.8% |
| Registered nurse turnover | 38.9% | 42.9% |
| Number of administrators who have left the nursing home | 1 | 0.5 |
| Cited for abuse, neglect or exploitation of residents (Care Compare abuse icon) | No |
| Number of Fines | 0 |
| Total Amount of Fines in Dollars | $0 |
| Number of Payment Denials | 0 |
| Total Number of Penalties | 0 |
| Date | Deficiency | Harm Level | Status |
|---|---|---|---|
| Jan 14, 2026 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection | Potential for harm, isolated | Corrected by Mar 11, 2026 |
| Jan 14, 2026 | Respond appropriately to all alleged violations. F0610, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection | Potential for harm, isolated | Corrected by Mar 11, 2026 |
| Jan 14, 2026 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. F0628, Resident Rights, Complaint inspection | Potential for harm, isolated | Corrected by Mar 11, 2026 |
| Jan 14, 2026 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842, Resident Assessment and Care Planning, Complaint inspection | Potential for harm, isolated | Corrected by Mar 11, 2026 |
| Jun 6, 2025 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. F0585, Resident Rights, Standard inspection | Potential for harm, isolated | Corrected by Jul 25, 2025 |
| Jun 6, 2025 | Respond appropriately to all alleged violations. F0610, Freedom from Abuse, Neglect, and Exploitation, Standard inspection, Complaint inspection | Potential for harm, isolated | Corrected by Jul 25, 2025 |
| Jun 6, 2025 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657, Resident Assessment and Care Planning, Standard inspection | Potential for harm, isolated | Corrected by Jul 25, 2025 |
| Jun 6, 2025 | Ensure services provided by the nursing facility meet professional standards of quality. F0658, Resident Assessment and Care Planning, Standard inspection | Potential for harm, isolated | Corrected by Jul 25, 2025 |
| Jun 6, 2025 | Provide care or services that was trauma informed and/or culturally competent. F0699, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Jul 25, 2025 |
| Jun 6, 2025 | Provide and implement an infection prevention and control program. F0880, Infection Control, Standard inspection | Potential for harm, isolated | Corrected by Jul 25, 2025 |
| Apr 3, 2024 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812, Nutrition and Dietary, Standard inspection | Potential for harm, isolated | Corrected by May 6, 2024 |
| Mar 24, 2023 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689, Quality of Life and Care, Standard inspection | Actual harm, isolated | Past non-compliance (already corrected) |
| Mar 24, 2023 | Keep residents' personal and medical records private and confidential. F0583, Resident Rights, Standard inspection | Potential for harm, isolated | Corrected by May 1, 2023 |
| Mar 24, 2023 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812, Nutrition and Dietary, Standard inspection | Potential for harm, isolated | Corrected by May 1, 2023 |
| Mar 24, 2023 | Implement a program that monitors antibiotic use. F0881, Infection Control, Standard inspection | Potential for harm, isolated | Corrected by May 1, 2023 |
| Quality Measure | Provider | National Avg. |
|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | 32.92 | 13.87 |
| Percentage of long-stay residents who lose too much weight | 6.75 | 5.19 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | 0 | 0.82 |
| Percentage of long-stay residents with a urinary tract infection | 2.26 | 1.59 |
| Percentage of long-stay residents who have depressive symptoms | 6.45 | 12.8 |
| Percentage of long-stay residents who were physically restrained | 0 | 0.13 |
| Percentage of long-stay residents experiencing one or more falls with major injury | 2.96 | 3.23 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine | 98.89 | 93.55 |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine | 94.54 | 82.04 |
| Percentage of short-stay residents who newly received an antipsychotic medication | 1.67 | 1.56 |
| Percentage of long-stay residents whose ability to walk independently worsened | 14.94 | 14.07 |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication | 12.76 | 19.52 |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine | 98.59 | 95.46 |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine | 90.43 | 79.75 |
| Percentage of long-stay residents with pressure ulcers | 3.38 | 4.62 |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence | 26.39 | 19.01 |
| Percentage of long-stay residents who received an antipsychotic medication | 19.14 | 15.38 |
Birch Healthcare Center Location: 62 Rochester Hill Road, Rochester, New Hampshire 03867 Phone: (603) 335-3955 |