Springbrook Center in Westbrook, ME

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Springbrook Center is a medicare and medicaid certified nursing home in Westbrook, Maine. It is located in Cumberland county at 300 Spring St, Westbrook, Maine 04092. You can reach out to the office of Springbrook Center via phone at (207) 856-1230. This skilled nursing facility has 123 federally certified beds with average occupancy rate of 93.66%. Its legal business name is Westbrook Operations, LLC and has the following ownership type - For Profit - Corporation. It is part of Genesis Healthcare, a chain of 184 nursing homes.

Springbrook Center (Medicare CCN 205068) is certified by CMS (Centers for Medicare & Medicaid Services) and participates in both medicare and medicaid program. This means if you are part of medicare or medicaid program, you may consider this nursing facility for your medical needs. It was first certified by CMS in 1991 (35 years certified) and the last quality survey was conducted in July, 2024.

Contact Information

Springbrook Center
300 Spring St, Westbrook, Maine 04092
(207) 856-1230

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Nursing Home Profile

NameSpringbrook Center
Location300 Spring St, Westbrook, Maine
Certified ByMedicare and Medicaid
No. of Certified Beds123
Occupancy Rate93.66%
Medicare ID (CCN)205068
Legal Business NameWestbrook Operations, LLC
Ownership TypeFor Profit - Corporation
ChainGenesis Healthcare (184 nursing homes)
Chain Average Overall Rating2.4 out of 5

NPI Associated with this Nursing Home:

Nursing homes may have several NPI numbers. NPIs marked Confirmed are listed with Springbrook Center in Medicare enrollment records; Possible ones were matched in NPPES by name, address or phone number, so please use them accordingly.

NPI Number1588726855
MatchConfirmed listed in Medicare enrollment records
Organization NameWestbrook Operations, LLC
Doing Business AsSpringbrook Center
Address300 Spring St, Westbrook, ME 04092
Phone Number207-856-1230

NPI Number1699622621
MatchPossible same name, address or phone number
Organization Name300 Spring Street Opco, LLC
Doing Business AsSpringbrook Post Acute
Address300 Spring St, Westbrook, ME 04092
Phone Number323-928-9445

Quality Ratings:

Nursing homes vary in the quality of care and services they provide to their residents. The below quality ratings for Springbrook Center are calculated from three sources - health inspection results, staffing data, and quality measure data. This information gives you an indication of the care Springbrook Center give to their patients.
Ratings from Surveys (Inspections):
Ratings from Quality Measures:
Ratings from Staffing Data:
Overall Rating:

Staffing and Staff Turnover:

Staffing hours per resident per day and staff turnover of Springbrook Center, from the payroll data it reports to CMS, are compared against the national average with the color code indicators: Better than National Average Worse than National Average

Staffing MeasureProviderNational Avg.
Total nurse staff hours per resident per day3.793.86
Registered nurse (RN) hours per resident per day1.240.69
Licensed practical nurse (LPN) hours per resident per day0.280.86
Nurse aide hours per resident per day2.272.32
Total nurse staff hours per resident per day on the weekend3.493.42
RN hours per resident per day on the weekend0.850.48
Physical therapist hours per resident per day0.060.07
Total nursing staff turnover34.5%45.8%
Registered nurse turnover43.2%42.9%
Number of administrators who have left the nursing home00.5

Complaints, Fines and Penalties:

Cited for abuse, neglect or exploitation of residents (Care Compare abuse icon)No
Number of Fines2
Total Amount of Fines in Dollars$17,388
Number of Payment Denials1
Total Number of Penalties3

Health Inspections:

In its most recent inspection cycle (standard health inspection in July, 2024, plus any complaint inspections), inspectors cited Springbrook Center for 14 health deficiencies (national average: 9.3). All 30 citations since 2021 are listed below.

DateDeficiencyHarm LevelStatus
Oct 28, 2025Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689, Quality of Life and Care, Complaint inspection		Actual harm, isolatedCorrected by Dec 9, 2025
Oct 28, 2025Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656, Resident Assessment and Care Planning, Complaint inspection		Potential for harm, isolatedCorrected by Dec 9, 2025
Oct 28, 2025Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657, Resident Assessment and Care Planning, Complaint inspection		Potential for harm, isolatedCorrected by Nov 13, 2025
Jul 31, 2025Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F0686, Quality of Life and Care, Complaint inspection		Potential for harm, isolatedCorrected by Sep 11, 2025
May 12, 2025Ensure that residents are free from significant medication errors.
F0760, Pharmacy Service, Complaint inspection		Actual harm, isolatedCorrected by Jun 4, 2025
Jul 19, 2024Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F0584, Resident Rights, Standard inspection		Potential for harm, patternCorrected by Sep 2, 2024
Jul 19, 2024Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656, Resident Assessment and Care Planning, Standard inspection		Potential for harm, patternCorrected by Oct 10, 2024
Jul 19, 2024Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677, Quality of Life and Care, Standard inspection		Potential for harm, patternCorrected by Sep 2, 2024
Jul 19, 2024Provide and implement an infection prevention and control program.
F0880, Infection Control, Standard inspection		Potential for harm, patternCorrected by Oct 10, 2024
Jul 19, 2024Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
F0557, Resident Rights, Standard inspection		Potential for harm, isolatedCorrected by Oct 10, 2024
Jul 19, 2024Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684, Quality of Life and Care, Standard inspection, Complaint inspection		Potential for harm, isolatedCorrected by Sep 2, 2024
Jul 19, 2024Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
F0726, Nursing and Physician Services, Standard inspection		Potential for harm, isolatedCorrected by Sep 2, 2024
Jul 19, 2024Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761, Pharmacy Service, Standard inspection		Potential for harm, isolatedCorrected by Sep 2, 2024
Jul 19, 2024Provide or obtain dental services for each resident.
F0791, Quality of Life and Care, Standard inspection		Potential for harm, isolatedCorrected by Sep 2, 2024
Jul 19, 2024Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842, Resident Assessment and Care Planning, Standard inspection		Potential for harm, isolatedCorrected by Sep 2, 2024
Jul 19, 2024Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
F0867, Administration, Standard inspection		Potential for harm, isolatedCorrected by Oct 10, 2024
Apr 25, 2024Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
F0557, Resident Rights, Complaint inspection		Potential for harm, isolatedCorrected by May 28, 2024
Feb 28, 2024Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689, Quality of Life and Care, Complaint inspection		Potential for harm, patternCorrected by Apr 1, 2024
Feb 28, 2024Develop and implement policies and procedures to prevent abuse, neglect, and theft.
F0607, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection		Potential for harm, isolatedCorrected by Apr 1, 2024
Jan 18, 2024Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842, Resident Assessment and Care Planning, Complaint inspection		Potential for harm, isolatedCorrected by Feb 16, 2024
Dec 6, 2023Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F0584, Resident Rights, Complaint inspection		Potential for harm, patternCorrected by Jan 17, 2024
Dec 6, 2023Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657, Resident Assessment and Care Planning, Complaint inspection		Potential for harm, patternCorrected by Jan 17, 2024
Nov 28, 2023Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F0584, Resident Rights, Complaint inspection		Potential for harm, patternCorrected by Jan 17, 2024
Apr 27, 2023Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
F0622, Resident Rights, Standard inspection		Potential for harm, isolatedCorrected by Jun 7, 2023
Apr 27, 2023Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
F0655, Resident Assessment and Care Planning, Standard inspection		Potential for harm, isolatedCorrected by Jun 7, 2023
Apr 27, 2023Ensure services provided by the nursing facility meet professional standards of quality.
F0658, Resident Assessment and Care Planning, Standard inspection		Potential for harm, isolatedCorrected by Jun 7, 2023
Apr 27, 2023Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677, Quality of Life and Care, Standard inspection		Potential for harm, isolatedCorrected by Jun 7, 2023
Apr 27, 2023Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684, Quality of Life and Care, Standard inspection		Potential for harm, isolatedCorrected by Jun 7, 2023
Apr 27, 2023Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761, Pharmacy Service, Standard inspection		Potential for harm, isolatedCorrected by Jun 7, 2023
Jun 24, 2021Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F0584, Resident Rights, Standard inspection		Potential for harm, patternCorrected by Jul 27, 2021

Quality of Resident Care:

These quality measures of Springbrook Center, from the regular health assessments of its residents, are compared against the national average with the color code indicators: Better than National Average Worse than National Average

Quality MeasureProviderNational Avg.
Percentage of long-stay residents whose need for help with daily activities has increased12.4613.87
Percentage of long-stay residents who lose too much weight2.945.19
Percentage of long-stay residents with a catheter inserted and left in their bladder0.450.82
Percentage of long-stay residents with a urinary tract infection0.31.59
Percentage of long-stay residents who have depressive symptoms20.7112.8
Percentage of long-stay residents who were physically restrained00.13
Percentage of long-stay residents experiencing one or more falls with major injury23.23
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine97.1493.55
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine79.0782.04
Percentage of short-stay residents who newly received an antipsychotic medication1.581.56
Percentage of long-stay residents whose ability to walk independently worsened12.7514.07
Percentage of long-stay residents who received an antianxiety or hypnotic medication12.519.52
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine98.995.46
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine73.8779.75
Percentage of long-stay residents with pressure ulcers4.74.62
Percentage of long-stay residents with new or worsened bowel or bladder incontinence26.9619.01
Percentage of long-stay residents who received an antipsychotic medication35.5615.38

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Nursing Home

A nursing home (also called skilled nursing facility) is a facility or distinct part of an institution whose primary function is to provide medical, continuous nursing, and other health and social services to patients who are not in an acute phase of illness requiring services in a hospital, but who require primary restorative or skilled nursing services on an inpatient basis above the level of intermediate or custodial care in order to reach a degree of body functioning to permit self care in essential daily living.

A skilled nursing facility (SNF) may be a freestanding facility or part of a hospital that has been certified by Medicare to admit patients requiring subacute care and rehabilitation.

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