The Laurels of Bon Air in Bon Air, VA

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The Laurels of Bon Air is a medicare and medicaid certified nursing home in Bon Air, Virginia. It is located in Chesterfield county at 9101 Bon Air Crossings Drive, Bon Air, Virginia 23235. You can reach out to the office of The Laurels of Bon Air via phone at (804) 521-9980. This skilled nursing facility has 124 federally certified beds with average occupancy rate of 95.24%. Its legal business name is The Laurels of Bon Air, LLC and has the following ownership type - For Profit - Limited Liability Company. It is part of Ciena Healthcare/laurel Health Care, a chain of 81 nursing homes.

The Laurels of Bon Air (Medicare CCN 495394) is certified by CMS (Centers for Medicare & Medicaid Services) and participates in both medicare and medicaid program. This means if you are part of medicare or medicaid program, you may consider this nursing facility for your medical needs. It was first certified by CMS in 2008 (18 years certified) and the last quality survey was conducted in June, 2024.

Contact Information

The Laurels of Bon Air
9101 Bon Air Crossings Drive, Bon Air, Virginia 23235
(804) 521-9980

Map and Direction



Nursing Home Profile

NameThe Laurels of Bon Air
Location9101 Bon Air Crossings Drive, Bon Air, Virginia
Certified ByMedicare and Medicaid
No. of Certified Beds124
Occupancy Rate95.24%
Medicare ID (CCN)495394
Legal Business NameThe Laurels of Bon Air, LLC
Ownership TypeFor Profit - Limited Liability Company
ChainCiena Healthcare/laurel Health Care (81 nursing homes)
Chain Average Overall Rating2.8 out of 5

NPI Associated with this Nursing Home:

Nursing homes may have several NPI numbers. NPIs marked Confirmed are listed with The Laurels of Bon Air in Medicare enrollment records; Possible ones were matched in NPPES by name, address or phone number, so please use them accordingly.

NPI Number1245454677
MatchConfirmed listed in Medicare enrollment records
Organization NameThe Laurels of Bon Air, LLC
Address9101 Bon Air Crossings Drive, Richmond, VA 23235
Phone Number804-521-9980

NPI Number1114882073
MatchPossible same name, address or phone number
Organization NameMidlothian Health & Rehab Center, LLC
Address9101 Bon Air Crossings Dr, North Chesterfield, VA 23235
Phone Number804-521-9980

Quality Ratings:

Nursing homes vary in the quality of care and services they provide to their residents. The below quality ratings for The Laurels of Bon Air are calculated from three sources - health inspection results, staffing data, and quality measure data. This information gives you an indication of the care The Laurels of Bon Air give to their patients.
Ratings from Surveys (Inspections):
Ratings from Quality Measures:
Ratings from Staffing Data:
Overall Rating:

Staffing and Staff Turnover:

Staffing hours per resident per day and staff turnover of The Laurels of Bon Air, from the payroll data it reports to CMS, are compared against the national average with the color code indicators: Better than National Average Worse than National Average

Staffing MeasureProviderNational Avg.
Total nurse staff hours per resident per day3.433.86
Registered nurse (RN) hours per resident per day0.530.69
Licensed practical nurse (LPN) hours per resident per day0.890.86
Nurse aide hours per resident per day22.32
Total nurse staff hours per resident per day on the weekend2.873.42
RN hours per resident per day on the weekend0.170.48
Physical therapist hours per resident per day0.150.07
Total nursing staff turnover65.7%45.8%
Registered nurse turnover43.8%42.9%
Number of administrators who have left the nursing home00.5

Complaints, Fines and Penalties:

Cited for abuse, neglect or exploitation of residents (Care Compare abuse icon)No
Number of Fines0
Total Amount of Fines in Dollars$0
Number of Payment Denials0
Total Number of Penalties0

Health Inspections:

In its most recent inspection cycle (standard health inspection in June, 2024, plus any complaint inspections), inspectors cited The Laurels of Bon Air for 19 health deficiencies (national average: 9.3). The 30 most recent of its 63 citations since 2021 are listed below.

DateDeficiencyHarm LevelStatus
Jan 7, 2026Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684, Quality of Life and Care, Complaint inspection		Potential for harm, patternCorrected by Jan 27, 2026
Jan 7, 2026Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842, Resident Assessment and Care Planning, Complaint inspection		Potential for harm, isolatedCorrected by Jan 27, 2026
Dec 20, 2024Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684, Quality of Life and Care, Complaint inspection		Potential for harm, isolatedCorrected by Jan 6, 2025
Dec 20, 2024Provide timely, quality laboratory services/tests to meet the needs of residents.
F0770, Administration, Complaint inspection		Potential for harm, isolatedCorrected by Jan 6, 2025
Jun 27, 2024Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656, Resident Assessment and Care Planning, Standard inspection		Potential for harm, patternCorrected by Oct 30, 2024
Jun 27, 2024Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
F0580, Resident Rights, Standard inspection, Complaint inspection		Potential for harm, isolatedCorrected by Oct 30, 2024
Jun 27, 2024Ensure each resident receives an accurate assessment.
F0641, Resident Assessment and Care Planning, Standard inspection		Potential for harm, isolatedCorrected by Oct 30, 2024
Jun 27, 2024Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
F0655, Resident Assessment and Care Planning, Standard inspection		Potential for harm, isolatedCorrected by Oct 30, 2024
Jun 27, 2024Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657, Resident Assessment and Care Planning, Standard inspection		Potential for harm, isolatedCorrected by Oct 30, 2024
Jun 27, 2024Ensure services provided by the nursing facility meet professional standards of quality.
F0658, Resident Assessment and Care Planning, Standard inspection, Complaint inspection		Potential for harm, isolatedCorrected by Oct 30, 2024
Jun 27, 2024Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684, Quality of Life and Care, Standard inspection		Potential for harm, isolatedCorrected by Oct 30, 2024
Jun 27, 2024Provide appropriate foot care.
F0687, Quality of Life and Care, Standard inspection		Potential for harm, isolatedCorrected by Oct 30, 2024
Jun 27, 2024Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689, Quality of Life and Care, Standard inspection		Potential for harm, isolatedCorrected by Oct 30, 2024
Jun 27, 2024Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
F0690, Quality of Life and Care, Standard inspection		Potential for harm, isolatedCorrected by Oct 30, 2024
Jun 27, 2024Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
F0691, Quality of Life and Care, Standard inspection		Potential for harm, isolatedCorrected by Oct 30, 2024
Jun 27, 2024Provide safe and appropriate respiratory care for a resident when needed.
F0695, Quality of Life and Care, Standard inspection		Potential for harm, isolatedCorrected by Oct 30, 2024
Jun 27, 2024Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
F0700, Quality of Life and Care, Standard inspection		Potential for harm, isolatedCorrected by Oct 30, 2024
Jun 27, 2024Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
F0756, Pharmacy Service, Standard inspection		Potential for harm, isolatedCorrected by Oct 30, 2024
Jun 27, 2024Ensure each resident’s drug regimen must be free from unnecessary drugs.
F0757, Pharmacy Service, Standard inspection		Potential for harm, isolatedCorrected by Oct 30, 2024
Jun 27, 2024Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842, Resident Assessment and Care Planning, Standard inspection, Complaint inspection		Potential for harm, isolatedCorrected by Oct 30, 2024
Jun 27, 2024Provide and implement an infection prevention and control program.
F0880, Infection Control, Standard inspection		Potential for harm, isolatedCorrected by Oct 30, 2024
Nov 3, 2022Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
F0580, Resident Rights, Standard inspection		Potential for harm, patternCorrected by Dec 18, 2022
Nov 3, 2022Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
F0623, Resident Rights, Standard inspection		Potential for harm, patternCorrected by Dec 18, 2022
Nov 3, 2022Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
F0625, Resident Rights, Standard inspection		Potential for harm, patternCorrected by Dec 18, 2022
Nov 3, 2022Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
F0655, Resident Assessment and Care Planning, Standard inspection		Potential for harm, patternCorrected by Dec 18, 2022
Nov 3, 2022Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656, Resident Assessment and Care Planning, Standard inspection		Potential for harm, patternCorrected by Dec 18, 2022
Nov 3, 2022Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684, Quality of Life and Care, Standard inspection		Potential for harm, patternCorrected by Dec 18, 2022
Nov 3, 2022Provide enough food/fluids to maintain a resident's health.
F0692, Quality of Life and Care, Standard inspection		Potential for harm, patternCorrected by Dec 18, 2022
Nov 3, 2022Provide safe, appropriate pain management for a resident who requires such services.
F0697, Quality of Life and Care, Standard inspection		Potential for harm, patternCorrected by Dec 18, 2022
Nov 3, 2022Provide safe, appropriate dialysis care/services for a resident who requires such services.
F0698, Quality of Life and Care, Standard inspection		Potential for harm, patternCorrected by Dec 18, 2022

Quality of Resident Care:

These quality measures of The Laurels of Bon Air, from the regular health assessments of its residents, are compared against the national average with the color code indicators: Better than National Average Worse than National Average

Quality MeasureProviderNational Avg.
Percentage of long-stay residents whose need for help with daily activities has increased4.7613.87
Percentage of long-stay residents who lose too much weight10.835.19
Percentage of long-stay residents with a catheter inserted and left in their bladder0.240.82
Percentage of long-stay residents with a urinary tract infection1.41.59
Percentage of long-stay residents who have depressive symptoms12.3612.8
Percentage of long-stay residents who were physically restrained00.13
Percentage of long-stay residents experiencing one or more falls with major injury0.693.23
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine97.2493.55
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine60.7282.04
Percentage of short-stay residents who newly received an antipsychotic medication1.21.56
Percentage of long-stay residents whose ability to walk independently worsened6.3714.07
Percentage of long-stay residents who received an antianxiety or hypnotic medication23.0219.52
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine95.0695.46
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine70.9479.75
Percentage of long-stay residents with pressure ulcers3.794.62
Percentage of long-stay residents with new or worsened bowel or bladder incontinence28.0719.01
Percentage of long-stay residents who received an antipsychotic medication13.2415.38

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Nursing Home

A nursing home (also called skilled nursing facility) is a facility or distinct part of an institution whose primary function is to provide medical, continuous nursing, and other health and social services to patients who are not in an acute phase of illness requiring services in a hospital, but who require primary restorative or skilled nursing services on an inpatient basis above the level of intermediate or custodial care in order to reach a degree of body functioning to permit self care in essential daily living.

A skilled nursing facility (SNF) may be a freestanding facility or part of a hospital that has been certified by Medicare to admit patients requiring subacute care and rehabilitation.

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