The Laurels of Willow Creek in Midlothian, VA - Medicare and Medicaid Certified Nursing Home

The Laurels of Willow Creek is a medicare and medicaid certified nursing home in Midlothian, Virginia. It is located in Chesterfield county at 11611 Robious Road, Midlothian, Virginia 23113. You can reach out to the office of The Laurels of Willow Creek via phone at (804) 379-4771. This skilled nursing facility has 120 federally certified beds with average occupancy rate of 93.33%. Its legal business name is Oak Health Care Investors of Richmond Virginia, Inc. and has the following ownership type - For Profit - Corporation. It is part of Ciena Healthcare/laurel Health Care, a chain of 81 nursing homes.

The Laurels of Willow Creek (Medicare CCN 495257) is certified by CMS (Centers for Medicare & Medicaid Services) and participates in both medicare and medicaid program. This means if you are part of medicare or medicaid program, you may consider this nursing facility for your medical needs. It was first certified by CMS in 1991 (35 years certified) and the last quality survey was conducted in September, 2023.

Contact Information

	The Laurels of Willow Creek
	11611 Robious Road, Midlothian, Virginia 23113
	(804) 379-4771

Map and Direction

Nursing Home Profile

Name	The Laurels of Willow Creek
Location	11611 Robious Road, Midlothian, Virginia
Certified By	Medicare and Medicaid
No. of Certified Beds	120
Occupancy Rate	93.33%
Medicare ID (CCN)	495257
Legal Business Name	Oak Health Care Investors of Richmond Virginia, Inc.
Ownership Type	For Profit - Corporation
Chain	Ciena Healthcare/laurel Health Care (81 nursing homes)
Chain Average Overall Rating	2.8 out of 5

NPI Associated with this Nursing Home:

Nursing homes may have several NPI numbers. NPIs marked Confirmed are listed with The Laurels of Willow Creek in Medicare enrollment records; Possible ones were matched in NPPES by name, address or phone number, so please use them accordingly.

NPI Number	1578518577
Match	Confirmed listed in Medicare enrollment records
Organization Name	Oak Health Care Investors of Richmond Virginia, Inc.
Doing Business As	The Laurels of Willow Creek
Address	11611 Robious Rd, Midlothian, VA 23113
Phone Number	804-379-4771

NPI Number	1316802267
Match	Possible same name, address or phone number
Organization Name	Robious Health & Rehab Center, LLC
Address	11611 Robious Rd, Midlothian, VA 23113
Phone Number	804-379-4771

Quality Ratings:

Nursing homes vary in the quality of care and services they provide to their residents. The below quality ratings for The Laurels of Willow Creek are calculated from three sources - health inspection results, staffing data, and quality measure data. This information gives you an indication of the care The Laurels of Willow Creek give to their patients.

Ratings from Surveys (Inspections):
Ratings from Quality Measures:
Ratings from Staffing Data:
Overall Rating:

Staffing and Staff Turnover:

Staffing hours per resident per day and staff turnover of The Laurels of Willow Creek, from the payroll data it reports to CMS, are compared against the national average with the color code indicators: Better than National Average Worse than National Average

Staffing Measure	Provider	National Avg.
Total nurse staff hours per resident per day	3.24	3.86
Registered nurse (RN) hours per resident per day	0.5	0.69
Licensed practical nurse (LPN) hours per resident per day	0.84	0.86
Nurse aide hours per resident per day	1.9	2.32
Total nurse staff hours per resident per day on the weekend	2.79	3.42
RN hours per resident per day on the weekend	0.33	0.48
Physical therapist hours per resident per day	0.1	0.07
Total nursing staff turnover	47%	45.8%
Registered nurse turnover	33.3%	42.9%
Number of administrators who have left the nursing home	0	0.5

Complaints, Fines and Penalties:

Cited for abuse, neglect or exploitation of residents (Care Compare abuse icon)	No
Number of Fines	0
Total Amount of Fines in Dollars	$0
Number of Payment Denials	0
Total Number of Penalties	0

Health Inspections:

In its most recent inspection cycle (standard health inspection in September, 2023, plus any complaint inspections), inspectors cited The Laurels of Willow Creek for 18 health deficiencies (national average: 9.3). The 30 most recent of its 54 citations since 2019 are listed below.

Date	Deficiency	Harm Level	Status
Sep 13, 2023	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656, Resident Assessment and Care Planning, Standard inspection	Potential for harm, pattern	Corrected by Oct 16, 2023
Sep 13, 2023	Provide safe, appropriate pain management for a resident who requires such services. F0697, Quality of Life and Care, Standard inspection	Potential for harm, pattern	Corrected by Oct 16, 2023
Sep 13, 2023	Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755, Pharmacy Service, Standard inspection, Complaint inspection	Potential for harm, pattern	Corrected by Oct 16, 2023
Sep 13, 2023	Ensure each resident’s drug regimen must be free from unnecessary drugs. F0757, Pharmacy Service, Standard inspection, Complaint inspection	Potential for harm, pattern	Corrected by Oct 16, 2023
Sep 13, 2023	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550, Resident Rights, Standard inspection	Potential for harm, isolated	Corrected by Oct 16, 2023
Sep 13, 2023	Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580, Resident Rights, Standard inspection, Complaint inspection	Potential for harm, isolated	Corrected by Oct 16, 2023
Sep 13, 2023	Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. F0585, Resident Rights, Standard inspection	Potential for harm, isolated	Corrected by Oct 16, 2023
Sep 13, 2023	Ensure each resident receives an accurate assessment. F0641, Resident Assessment and Care Planning, Standard inspection	Potential for harm, isolated	Corrected by Oct 16, 2023
Sep 13, 2023	Ensure services provided by the nursing facility meet professional standards of quality. F0658, Resident Assessment and Care Planning, Standard inspection, Complaint inspection	Potential for harm, isolated	Corrected by Oct 16, 2023
Sep 13, 2023	Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. F0676, Quality of Life and Care, Standard inspection	Potential for harm, isolated	Corrected by Oct 16, 2023
Sep 13, 2023	Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686, Quality of Life and Care, Standard inspection, Complaint inspection	Potential for harm, isolated	Corrected by Oct 16, 2023
Sep 13, 2023	Provide safe and appropriate respiratory care for a resident when needed. F0695, Quality of Life and Care, Standard inspection	Potential for harm, isolated	Corrected by Oct 16, 2023
Sep 13, 2023	Provide safe, appropriate dialysis care/services for a resident who requires such services. F0698, Quality of Life and Care, Standard inspection	Potential for harm, isolated	Corrected by Oct 16, 2023
Sep 13, 2023	Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. F0700, Quality of Life and Care, Standard inspection	Potential for harm, isolated	Corrected by Oct 16, 2023
Sep 13, 2023	Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. F0725, Nursing and Physician Services, Standard inspection	Potential for harm, isolated	Corrected by Oct 16, 2023
Sep 13, 2023	Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs. F0800, Nutrition and Dietary, Standard inspection, Complaint inspection	Potential for harm, isolated	Corrected by Oct 16, 2023
Sep 13, 2023	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812, Nutrition and Dietary, Standard inspection	Potential for harm, isolated	Corrected by Oct 16, 2023
Sep 13, 2023	Post nurse staffing information every day. F0732, Nursing and Physician Services, Standard inspection	Minimal harm potential, widespread	Corrected by Oct 16, 2023
Mar 24, 2022	Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684, Quality of Life and Care, Standard inspection	Actual harm, isolated	Corrected by Jun 2, 2022
Mar 24, 2022	Ensure that residents are free from significant medication errors. F0760, Pharmacy Service, Standard inspection	Actual harm, isolated	Corrected by Apr 19, 2022
Mar 24, 2022	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812, Nutrition and Dietary, Standard inspection	Potential for harm, widespread	Corrected by Jun 2, 2022
Mar 24, 2022	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656, Resident Assessment and Care Planning, Standard inspection	Potential for harm, pattern	Corrected by Jun 2, 2022
Mar 24, 2022	Ensure services provided by the nursing facility meet professional standards of quality. F0658, Resident Assessment and Care Planning, Standard inspection	Potential for harm, pattern	Corrected by Jun 2, 2022
Mar 24, 2022	Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. F0804, Nutrition and Dietary, Standard inspection	Potential for harm, pattern	Corrected by Apr 19, 2022
Mar 24, 2022	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842, Resident Assessment and Care Planning, Standard inspection	Potential for harm, pattern	Corrected by Apr 19, 2022
Mar 24, 2022	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550, Resident Rights, Standard inspection	Potential for harm, isolated	Corrected by Apr 19, 2022
Mar 24, 2022	Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. F0561, Resident Rights, Standard inspection	Potential for harm, isolated	Corrected by Apr 19, 2022
Mar 24, 2022	Ensure each resident receives an accurate assessment. F0641, Resident Assessment and Care Planning, Standard inspection	Potential for harm, isolated	Corrected by Apr 19, 2022
Mar 24, 2022	PASARR screening for Mental disorders or Intellectual Disabilities F0645, Resident Assessment and Care Planning, Standard inspection	Potential for harm, isolated	Corrected by Apr 19, 2022
Mar 24, 2022	Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted F0655, Resident Assessment and Care Planning, Standard inspection	Potential for harm, isolated	Corrected by Apr 19, 2022

Quality of Resident Care:

These quality measures of The Laurels of Willow Creek, from the regular health assessments of its residents, are compared against the national average with the color code indicators: Better than National Average Worse than National Average

Quality Measure	Provider	National Avg.
Percentage of long-stay residents whose need for help with daily activities has increased	9.76	13.87
Percentage of long-stay residents who lose too much weight	10.26	5.19
Percentage of long-stay residents with a catheter inserted and left in their bladder	0.44	0.82
Percentage of long-stay residents with a urinary tract infection	0	1.59
Percentage of long-stay residents who have depressive symptoms	1.12	12.8
Percentage of long-stay residents who were physically restrained	0	0.13
Percentage of long-stay residents experiencing one or more falls with major injury	2.47	3.23
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine	92.23	93.55
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine	71.44	82.04
Percentage of short-stay residents who newly received an antipsychotic medication	1.8	1.56
Percentage of long-stay residents whose ability to walk independently worsened	13.85	14.07
Percentage of long-stay residents who received an antianxiety or hypnotic medication	19.01	19.52
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine	100	95.46
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine	88.52	79.75
Percentage of long-stay residents with pressure ulcers	9.13	4.62
Percentage of long-stay residents with new or worsened bowel or bladder incontinence	32.45	19.01
Percentage of long-stay residents who received an antipsychotic medication	11.21	15.38

Reviews and Comments

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Nursing Home

A nursing home (also called skilled nursing facility) is a facility or distinct part of an institution whose primary function is to provide medical, continuous nursing, and other health and social services to patients who are not in an acute phase of illness requiring services in a hospital, but who require primary restorative or skilled nursing services on an inpatient basis above the level of intermediate or custodial care in order to reach a degree of body functioning to permit self care in essential daily living.

A skilled nursing facility (SNF) may be a freestanding facility or part of a hospital that has been certified by Medicare to admit patients requiring subacute care and rehabilitation.

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