Touchpoints at Chestnut in East Windsor, CT

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Touchpoints at Chestnut is a medicare and medicaid certified nursing home in East Windsor, Connecticut. It is located in Capitol county at 171 Main St, East Windsor, Connecticut 06088. You can reach out to the office of Touchpoints at Chestnut via phone at (860) 292-5394. This skilled nursing facility has 57 federally certified beds with average occupancy rate of 88.95%. Its legal business name is Chestnut Point Care Center LLC and has the following ownership type - For Profit - Corporation. It is part of Icare Health Network, a chain of 12 nursing homes.

Touchpoints at Chestnut (Medicare CCN 075436) is certified by CMS (Centers for Medicare & Medicaid Services) and participates in both medicare and medicaid program. This means if you are part of medicare or medicaid program, you may consider this nursing facility for your medical needs. It was first certified by CMS in 2003 (23 years certified) and the last quality survey was conducted in April, 2025.

Contact Information

Touchpoints at Chestnut
171 Main St, East Windsor, Connecticut 06088
(860) 292-5394

Map and Direction



Nursing Home Profile

NameTouchpoints at Chestnut
Location171 Main St, East Windsor, Connecticut
Certified ByMedicare and Medicaid
No. of Certified Beds57
Occupancy Rate88.95%
Medicare ID (CCN)075436
Legal Business NameChestnut Point Care Center LLC
Ownership TypeFor Profit - Corporation
ChainIcare Health Network (12 nursing homes)
Chain Average Overall Rating2.8 out of 5

NPI Associated with this Nursing Home:

Nursing homes may have several NPI numbers. NPIs marked Confirmed are listed with Touchpoints at Chestnut in Medicare enrollment records; Possible ones were matched in NPPES by name, address or phone number, so please use them accordingly.

NPI Number1538225909
MatchConfirmed listed in Medicare enrollment records
Organization NameChestnut Point Care Center LLC
Doing Business AsTouchpoints at Chestnut
Address171 Main St, East Windsor, CT 06088
Phone Number860-292-5394

Quality Ratings:

Nursing homes vary in the quality of care and services they provide to their residents. The below quality ratings for Touchpoints at Chestnut are calculated from three sources - health inspection results, staffing data, and quality measure data. This information gives you an indication of the care Touchpoints at Chestnut give to their patients.
Ratings from Surveys (Inspections):
Ratings from Quality Measures:
Ratings from Staffing Data:
Overall Rating:

Staffing and Staff Turnover:

Staffing hours per resident per day and staff turnover of Touchpoints at Chestnut, from the payroll data it reports to CMS, are compared against the national average with the color code indicators: Better than National Average Worse than National Average

Staffing MeasureProviderNational Avg.
Total nurse staff hours per resident per day3.793.86
Registered nurse (RN) hours per resident per day0.880.69
Licensed practical nurse (LPN) hours per resident per day0.840.86
Nurse aide hours per resident per day2.072.32
Total nurse staff hours per resident per day on the weekend3.243.42
RN hours per resident per day on the weekend0.60.48
Physical therapist hours per resident per day0.110.07
Total nursing staff turnover50.9%45.8%
Registered nurse turnover66.7%42.9%
Number of administrators who have left the nursing home10.5

Complaints, Fines and Penalties:

Cited for abuse, neglect or exploitation of residents (Care Compare abuse icon)No
Number of Fines0
Total Amount of Fines in Dollars$0
Number of Payment Denials0
Total Number of Penalties0

Health Inspections:

In its most recent inspection cycle (standard health inspection in April, 2025, plus any complaint inspections), inspectors cited Touchpoints at Chestnut for 16 health deficiencies (national average: 9.3). All 30 citations since 2021 are listed below.

DateDeficiencyHarm LevelStatus
Aug 18, 2025Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842, Resident Assessment and Care Planning, Complaint inspection		Potential for harm, patternCorrected by Sep 29, 2025
Aug 18, 2025Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F0584, Resident Rights, Complaint inspection		Potential for harm, isolatedCorrected by Sep 29, 2025
Aug 18, 2025Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
F0690, Quality of Life and Care, Complaint inspection		Potential for harm, isolatedCorrected by Sep 29, 2025
Apr 24, 2025Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812, Nutrition and Dietary, Standard inspection		Potential for harm, patternCorrected by Jun 5, 2025
Apr 24, 2025Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
F0947, Nursing and Physician Services, Standard inspection		Potential for harm, patternCorrected by Jun 5, 2025
Apr 24, 2025Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F0550, Resident Rights, Standard inspection, Complaint inspection		Potential for harm, isolatedCorrected by Jun 5, 2025
Apr 24, 2025Give residents a notice of rights, rules, services and charges.
F0572, Resident Rights, Standard inspection		Potential for harm, isolatedCorrected by Jun 5, 2025
Apr 24, 2025Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
F0580, Resident Rights, Standard inspection		Potential for harm, isolatedCorrected by Jun 5, 2025
Apr 24, 2025Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F0600, Freedom from Abuse, Neglect, and Exploitation, Standard inspection, Complaint inspection		Potential for harm, isolatedCorrected by Jun 5, 2025
Apr 24, 2025Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F0609, Freedom from Abuse, Neglect, and Exploitation, Standard inspection		Potential for harm, isolatedCorrected by Jun 5, 2025
Apr 24, 2025Respond appropriately to all alleged violations.
F0610, Freedom from Abuse, Neglect, and Exploitation, Standard inspection		Potential for harm, isolatedCorrected by Jun 5, 2025
Apr 24, 2025Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
F0644, Resident Assessment and Care Planning, Standard inspection		Potential for harm, isolatedCorrected by Jun 5, 2025
Apr 24, 2025Ensure services provided by the nursing facility meet professional standards of quality.
F0658, Resident Assessment and Care Planning, Standard inspection		Potential for harm, isolatedCorrected by Jun 5, 2025
Apr 24, 2025Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684, Quality of Life and Care, Standard inspection		Potential for harm, isolatedCorrected by Jun 5, 2025
Apr 24, 2025Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689, Quality of Life and Care, Standard inspection		Potential for harm, isolatedCorrected by Jun 5, 2025
Apr 24, 2025Provide enough food/fluids to maintain a resident's health.
F0692, Quality of Life and Care, Standard inspection		Potential for harm, isolatedCorrected by Jun 5, 2025
Apr 24, 2025Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
F0742, Quality of Life and Care, Standard inspection		Potential for harm, isolatedCorrected by Jun 5, 2025
Apr 24, 2025Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
F0756, Pharmacy Service, Standard inspection		Potential for harm, isolatedCorrected by Jun 5, 2025
Apr 24, 2025Provide or obtain dental services for each resident.
F0791, Quality of Life and Care, Standard inspection		Potential for harm, isolatedCorrected by Jun 5, 2025
Jun 28, 2023Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656, Resident Assessment and Care Planning, Standard inspection		Potential for harm, patternCorrected by Aug 9, 2023
Jun 28, 2023Observe each nurse aide's job performance and give regular training.
F0730, Nursing and Physician Services, Standard inspection		Potential for harm, patternCorrected by Aug 9, 2023
Jun 28, 2023Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684, Quality of Life and Care, Standard inspection		Potential for harm, isolatedCorrected by Aug 9, 2023
Jun 28, 2023Provide safe, appropriate dialysis care/services for a resident who requires such services.
F0698, Quality of Life and Care, Standard inspection		Potential for harm, isolatedCorrected by Aug 9, 2023
Jun 28, 2023Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
F0726, Nursing and Physician Services, Standard inspection		Potential for harm, isolatedCorrected by Aug 9, 2023
Jun 28, 2023Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761, Pharmacy Service, Standard inspection		Potential for harm, isolatedCorrected by Aug 9, 2023
Jun 28, 2023Provide timely, quality laboratory services/tests to meet the needs of residents.
F0770, Administration, Standard inspection		Potential for harm, isolatedCorrected by Aug 9, 2023
Jun 28, 2023Provide and implement an infection prevention and control program.
F0880, Infection Control, Standard inspection		Potential for harm, isolatedCorrected by Aug 9, 2023
Jul 30, 2021Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684, Quality of Life and Care, Standard inspection		Potential for harm, isolatedCorrected by Sep 10, 2021
Jul 30, 2021Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755, Pharmacy Service, Standard inspection		Potential for harm, isolatedCorrected by Sep 10, 2021
Jul 30, 2021Provide and implement an infection prevention and control program.
F0880, Infection Control, Standard inspection		Potential for harm, isolatedCorrected by Sep 10, 2021

Quality of Resident Care:

These quality measures of Touchpoints at Chestnut, from the regular health assessments of its residents, are compared against the national average with the color code indicators: Better than National Average Worse than National Average

Quality MeasureProviderNational Avg.
Percentage of long-stay residents whose need for help with daily activities has increased13.4313.87
Percentage of long-stay residents who lose too much weight4.675.19
Percentage of long-stay residents with a catheter inserted and left in their bladder0.920.82
Percentage of long-stay residents with a urinary tract infection0.621.59
Percentage of long-stay residents who have depressive symptoms6.1612.8
Percentage of long-stay residents who were physically restrained00.13
Percentage of long-stay residents experiencing one or more falls with major injury1.233.23
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine10093.55
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine97.0182.04
Percentage of short-stay residents who newly received an antipsychotic medication01.56
Percentage of long-stay residents whose ability to walk independently worsened17.5414.07
Percentage of long-stay residents who received an antianxiety or hypnotic medication31.1319.52
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine97.6295.46
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine69.779.75
Percentage of long-stay residents with pressure ulcers6.124.62
Percentage of long-stay residents with new or worsened bowel or bladder incontinence28.1119.01
Percentage of long-stay residents who received an antipsychotic medication14.1215.38

Reviews and Comments


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