| Villa Crest Nursing and Retirement Center | |
| 1276 Hanover Street, Manchester, New Hampshire 03104 | |
| (603) 622-3262 | |
| Name | Villa Crest Nursing and Retirement Center |
|---|---|
| Location | 1276 Hanover Street, Manchester, New Hampshire |
| Certified By | Medicare and Medicaid |
| No. of Certified Beds | 126 |
| Occupancy Rate | 95.79% |
| Medicare ID (CCN) | 305079 |
| Legal Business Name | BH Villa Crest LLC |
| Ownership Type | For Profit - Limited Liability Company |
| NPI Number | 1609596345 |
| Match | Confirmed listed in Medicare enrollment records |
| Organization Name | BH Villa Crest LLC |
| Doing Business As | Villa Crest Nursing and Retirement Center |
| Address | 1276 Hanover St, Manchester, NH 03104 |
| Phone Number | 603-622-3262 |
| NPI Number | 1023398336 |
| Match | Possible same name, address or phone number |
| Organization Name | Villa Crest Healthcare Center LLC |
| Doing Business As | Villa Crest Nursing & Retirement |
| Address | 1276 Hanover St, Manchester, NH 03104 |
| Phone Number | 603-622-3262 |
| NPI Number | 1114952728 |
| Match | Possible same name, address or phone number |
| Organization Name | Cfn Manchester East LLC |
| Address | 1276 Hanover St, Manchester, NH 03104 |
| Phone Number | 603-622-3262 |
| Ratings from Surveys (Inspections): | |
| Ratings from Quality Measures: | |
| Ratings from Staffing Data: | |
| Overall Rating: |
|---|
| Staffing Measure | Provider | National Avg. |
|---|---|---|
| Total nurse staff hours per resident per day | 3.45 | 3.86 |
| Registered nurse (RN) hours per resident per day | 0.49 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.93 | 0.86 |
| Nurse aide hours per resident per day | 2.03 | 2.32 |
| Total nurse staff hours per resident per day on the weekend | 3.18 | 3.42 |
| RN hours per resident per day on the weekend | 0.39 | 0.48 |
| Physical therapist hours per resident per day | 0.05 | 0.07 |
| Total nursing staff turnover | 35.4% | 45.8% |
| Registered nurse turnover | 37.5% | 42.9% |
| Number of administrators who have left the nursing home | 0 | 0.5 |
| Cited for abuse, neglect or exploitation of residents (Care Compare abuse icon) | No |
| Number of Fines | 0 |
| Total Amount of Fines in Dollars | $0 |
| Number of Payment Denials | 0 |
| Total Number of Penalties | 0 |
| Date | Deficiency | Harm Level | Status |
|---|---|---|---|
| Jul 31, 2025 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812, Nutrition and Dietary, Standard inspection | Potential for harm, pattern | Corrected by Sep 2, 2025 |
| Jul 31, 2025 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. F0605, Freedom from Abuse, Neglect, and Exploitation, Standard inspection | Potential for harm, isolated | Corrected by Aug 30, 2025 |
| Jun 20, 2024 | Provide and implement an infection prevention and control program. F0880, Infection Control, Standard inspection | Potential for harm, pattern | Corrected by Jun 25, 2024 |
| Jun 20, 2024 | Ensure services provided by the nursing facility meet professional standards of quality. F0658, Resident Assessment and Care Planning, Standard inspection | Potential for harm, isolated | Corrected by Jul 26, 2024 |
| Jun 20, 2024 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. F0758, Pharmacy Service, Standard inspection | Potential for harm, isolated | Corrected by Jul 12, 2024 |
| Jun 2, 2023 | Provide doctor's orders for the resident's immediate care at the time the resident was admitted. F0635, Resident Assessment and Care Planning, Standard inspection | Potential for harm, isolated | Corrected by Jun 7, 2023 |
| Jun 2, 2023 | Ensure that residents are free from significant medication errors. F0760, Pharmacy Service, Standard inspection | Potential for harm, isolated | Corrected by Jun 7, 2023 |
| Jun 2, 2023 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812, Nutrition and Dietary, Standard inspection | Potential for harm, isolated | Corrected by Jun 16, 2023 |
| Jun 2, 2023 | Keep all essential equipment working safely. F0908, Environmental, Standard inspection | Potential for harm, isolated | Corrected by Jun 6, 2023 |
| Quality Measure | Provider | National Avg. |
|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | 7.14 | 13.87 |
| Percentage of long-stay residents who lose too much weight | 8.02 | 5.19 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | 0.86 | 0.82 |
| Percentage of long-stay residents with a urinary tract infection | 2.21 | 1.59 |
| Percentage of long-stay residents who have depressive symptoms | 16.84 | 12.8 |
| Percentage of long-stay residents who were physically restrained | 0 | 0.13 |
| Percentage of long-stay residents experiencing one or more falls with major injury | 4.98 | 3.23 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine | 100 | 93.55 |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine | 97.31 | 82.04 |
| Percentage of short-stay residents who newly received an antipsychotic medication | 0 | 1.56 |
| Percentage of long-stay residents whose ability to walk independently worsened | 8.21 | 14.07 |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication | 24.25 | 19.52 |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine | 100 | 95.46 |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine | 97.75 | 79.75 |
| Percentage of long-stay residents with pressure ulcers | 2.11 | 4.62 |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence | 17.6 | 19.01 |
| Percentage of long-stay residents who received an antipsychotic medication | 14.75 | 15.38 |
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