Wachusett Manor in Gardner, MA - Medicare and Medicaid Certified Nursing Home

Wachusett Manor is a medicare and medicaid certified nursing home in Gardner, Massachusetts. It is located in Worcester county at 32 Hospital Hill Road, Gardner, Massachusetts 01440. You can reach out to the office of Wachusett Manor via phone at (978) 632-5477. This skilled nursing facility has 96 federally certified beds with average occupancy rate of 94.06%. Its legal business name is Wachusett Rehabilitation and Nursing Center LLC and has the following ownership type - For Profit - Limited Liability Company. It is part of Ephram Lahasky, a chain of 22 nursing homes.

Wachusett Manor (Medicare CCN 225533) is certified by CMS (Centers for Medicare & Medicaid Services) and participates in both medicare and medicaid program. This means if you are part of medicare or medicaid program, you may consider this nursing facility for your medical needs. It was first certified by CMS in 1991 (35 years certified) and the last quality survey was conducted in September, 2025.

Contact Information

	Wachusett Manor
	32 Hospital Hill Road, Gardner, Massachusetts 01440
	(978) 632-5477

Map and Direction

Nursing Home Profile

Name	Wachusett Manor
Location	32 Hospital Hill Road, Gardner, Massachusetts
Certified By	Medicare and Medicaid
No. of Certified Beds	96
Occupancy Rate	94.06%
Medicare ID (CCN)	225533
Legal Business Name	Wachusett Rehabilitation and Nursing Center LLC
Ownership Type	For Profit - Limited Liability Company
Chain	Ephram Lahasky (22 nursing homes)
Chain Average Overall Rating	1.8 out of 5

NPI Associated with this Nursing Home:

Nursing homes may have several NPI numbers. NPIs marked Confirmed are listed with Wachusett Manor in Medicare enrollment records; Possible ones were matched in NPPES by name, address or phone number, so please use them accordingly.

NPI Number	1386826105
Match	Possible same name, address or phone number
Organization Name	32 Hospital Hill Road Operations LLC
Doing Business As	Wachusett Manor
Address	32 Hospital Hill Rd, Gardner, MA 01440
Phone Number	978-632-5477

NPI Number	1497781694
Match	Possible same name, address or phone number
Organization Name	Health Resources of Gardner, Inc.
Doing Business As	Wachusett Manor
Address	32 Hospital Hill Rd, Gardner, MA 01440
Phone Number	978-632-5477

NPI Number	1679191126
Match	Possible same name, address or phone number
Organization Name	Wachusett Rehabilitation and Nursing Center LLC
Address	32 Hospital Hill Rd, Gardner, MA 01440
Phone Number	978-632-5477

Quality Ratings:

Nursing homes vary in the quality of care and services they provide to their residents. The below quality ratings for Wachusett Manor are calculated from three sources - health inspection results, staffing data, and quality measure data. This information gives you an indication of the care Wachusett Manor give to their patients.

Ratings from Surveys (Inspections):
Ratings from Quality Measures:
Ratings from Staffing Data:
Overall Rating:

Staffing and Staff Turnover:

Staffing hours per resident per day and staff turnover of Wachusett Manor, from the payroll data it reports to CMS, are compared against the national average with the color code indicators: Better than National Average Worse than National Average

Staffing Measure	Provider	National Avg.
Total nurse staff hours per resident per day	3.29	3.86
Registered nurse (RN) hours per resident per day	0.43	0.69
Licensed practical nurse (LPN) hours per resident per day	0.9	0.86
Nurse aide hours per resident per day	1.95	2.32
Total nurse staff hours per resident per day on the weekend	2.96	3.42
RN hours per resident per day on the weekend	0.32	0.48
Physical therapist hours per resident per day	0	0.07
Total nursing staff turnover	43.5%	45.8%
Registered nurse turnover	11.1%	42.9%
Number of administrators who have left the nursing home	0	0.5

Complaints, Fines and Penalties:

Cited for abuse, neglect or exploitation of residents (Care Compare abuse icon)	No
Number of Fines	0
Total Amount of Fines in Dollars	$0
Number of Payment Denials	0
Total Number of Penalties	0

Health Inspections:

In its most recent inspection cycle (standard health inspection in September, 2025, plus any complaint inspections), inspectors cited Wachusett Manor for 5 health deficiencies (national average: 9.3). The 30 most recent of its 42 citations since 2023 are listed below.

Date	Deficiency	Harm Level	Status
Sep 26, 2025	Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. F0628, Resident Rights, Standard inspection	Potential for harm, pattern	Corrected by Oct 7, 2025
Sep 26, 2025	Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580, Resident Rights, Standard inspection	Potential for harm, isolated	Corrected by Oct 7, 2025
Sep 26, 2025	Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. F0585, Resident Rights, Standard inspection	Potential for harm, isolated	Corrected by Oct 7, 2025
Sep 26, 2025	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656, Resident Assessment and Care Planning, Standard inspection	Potential for harm, isolated	Corrected by Oct 7, 2025
Sep 26, 2025	Provide and implement an infection prevention and control program. F0880, Infection Control, Standard inspection	Potential for harm, isolated	Corrected by Oct 7, 2025
Jun 24, 2025	Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580, Resident Rights, Complaint inspection	Potential for harm, isolated	Past non-compliance (already corrected)
Jun 24, 2025	Ensure services provided by the nursing facility meet professional standards of quality. F0658, Resident Assessment and Care Planning, Complaint inspection	Potential for harm, isolated	Past non-compliance (already corrected)
Aug 13, 2024	Provide and implement an infection prevention and control program. F0880, Infection Control, Standard inspection	Potential for harm, pattern	Corrected by Sep 6, 2024
Aug 13, 2024	Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. F0925, Environmental, Standard inspection	Potential for harm, pattern	Corrected by Sep 15, 2024
Aug 13, 2024	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584, Resident Rights, Standard inspection	Potential for harm, isolated	Corrected by Sep 4, 2024
Aug 13, 2024	Ensure services provided by the nursing facility meet professional standards of quality. F0658, Resident Assessment and Care Planning, Standard inspection	Potential for harm, isolated	Corrected by Sep 6, 2024
Aug 13, 2024	Provide safe and appropriate respiratory care for a resident when needed. F0695, Quality of Life and Care, Standard inspection	Potential for harm, isolated	Corrected by Sep 6, 2024
Aug 13, 2024	Provide care or services that was trauma informed and/or culturally competent. F0699, Quality of Life and Care, Standard inspection	Potential for harm, isolated	Corrected by Aug 21, 2024
Aug 13, 2024	Provide or obtain dental services for each resident. F0791, Quality of Life and Care, Standard inspection	Potential for harm, isolated	Corrected by Sep 6, 2024
Aug 13, 2024	Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. F0921, Environmental, Standard inspection	Potential for harm, isolated	Corrected by Aug 13, 2024
Aug 13, 2024	Ensure each resident receives an accurate assessment. F0641, Resident Assessment and Care Planning, Standard inspection	Minimal harm potential, widespread	Corrected by Aug 27, 2024
May 16, 2023	Ensure services provided by the nursing facility meet professional standards of quality. F0658, Resident Assessment and Care Planning, Standard inspection	Immediate jeopardy, isolated	Corrected by May 23, 2023
May 16, 2023	Provide safe and appropriate respiratory care for a resident when needed. F0695, Quality of Life and Care, Standard inspection	Immediate jeopardy, isolated	Corrected by May 23, 2023
May 16, 2023	Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. F0726, Nursing and Physician Services, Standard inspection	Immediate jeopardy, isolated	Corrected by May 23, 2023
May 16, 2023	Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. F0838, Administration, Standard inspection	Potential for harm, widespread	Corrected by May 23, 2023
May 16, 2023	Provide and implement an infection prevention and control program. F0880, Infection Control, Standard inspection	Potential for harm, widespread	Corrected by May 23, 2023
May 16, 2023	Ensure staff are vaccinated for COVID-19 F0888, Infection Control, Standard inspection	Potential for harm, widespread	Corrected by May 23, 2023
May 16, 2023	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689, Quality of Life and Care, Standard inspection	Potential for harm, pattern	Corrected by May 23, 2023
May 16, 2023	Have the Quality Assessment and Assurance group have the required members and meet at least quarterly F0868, Administration, Standard inspection	Potential for harm, pattern	Corrected by May 23, 2023
May 16, 2023	Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. F0887, Infection Control, Standard inspection	Potential for harm, pattern	Corrected by May 23, 2023
May 16, 2023	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550, Resident Rights, Standard inspection	Potential for harm, isolated	Corrected by May 23, 2023
May 16, 2023	Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580, Resident Rights, Standard inspection	Potential for harm, isolated	Corrected by May 23, 2023
May 16, 2023	Assess the resident when there is a significant change in condition F0637, Resident Assessment and Care Planning, Standard inspection	Potential for harm, isolated	Corrected by May 23, 2023
May 16, 2023	Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. F0640, Resident Assessment and Care Planning, Standard inspection	Potential for harm, isolated	Corrected by May 23, 2023
May 16, 2023	Ensure each resident receives an accurate assessment. F0641, Resident Assessment and Care Planning, Standard inspection	Potential for harm, isolated	Corrected by May 23, 2023

Quality of Resident Care:

These quality measures of Wachusett Manor, from the regular health assessments of its residents, are compared against the national average with the color code indicators: Better than National Average Worse than National Average

Quality Measure	Provider	National Avg.
Percentage of long-stay residents whose need for help with daily activities has increased	12.98	13.87
Percentage of long-stay residents who lose too much weight	4.07	5.19
Percentage of long-stay residents with a catheter inserted and left in their bladder	0	0.82
Percentage of long-stay residents with a urinary tract infection	0.34	1.59
Percentage of long-stay residents who have depressive symptoms	90	12.8
Percentage of long-stay residents who were physically restrained	0	0.13
Percentage of long-stay residents experiencing one or more falls with major injury	0.33	3.23
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine	100	93.55
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine	98.58	82.04
Percentage of short-stay residents who newly received an antipsychotic medication	0	1.56
Percentage of long-stay residents whose ability to walk independently worsened	9.37	14.07
Percentage of long-stay residents who received an antianxiety or hypnotic medication	24.55	19.52
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine	100	95.46
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine	98.89	79.75
Percentage of long-stay residents with pressure ulcers	4.8	4.62
Percentage of long-stay residents with new or worsened bowel or bladder incontinence	9.54	19.01
Percentage of long-stay residents who received an antipsychotic medication	19.62	15.38

Reviews and Comments

Other Nursing Homes in Gardner, MA

Gardner Rehabilitation and Nursing Center
Location: 59 Eastwood Circle, Gardner, Massachusetts 01440
Phone: (978) 632-8776

Nursing Home

A nursing home (also called skilled nursing facility) is a facility or distinct part of an institution whose primary function is to provide medical, continuous nursing, and other health and social services to patients who are not in an acute phase of illness requiring services in a hospital, but who require primary restorative or skilled nursing services on an inpatient basis above the level of intermediate or custodial care in order to reach a degree of body functioning to permit self care in essential daily living.

A skilled nursing facility (SNF) may be a freestanding facility or part of a hospital that has been certified by Medicare to admit patients requiring subacute care and rehabilitation.

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