Crystal Creek Post-acute in Stockton, CA

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Crystal Creek Post-acute is a medicare and medicaid certified nursing home in Stockton, California. It is located in San Joaquin county at 9289 Branstetter Place, Stockton, California 95209. You can reach out to the office of Crystal Creek Post-acute via phone at (209) 477-5252. This skilled nursing facility has 152 federally certified beds with average occupancy rate of 96.32%. Its legal business name is Quail Lake Holdings LLC and has the following ownership type - For Profit - Limited Liability Company. It is part of Links Healthcare Group, a chain of 32 nursing homes.

Crystal Creek Post-acute (Medicare CCN 555470) is certified by CMS (Centers for Medicare & Medicaid Services) and participates in both medicare and medicaid program. This means if you are part of medicare or medicaid program, you may consider this nursing facility for your medical needs. It was first certified by CMS in 1991 (35 years certified) and the last quality survey was conducted in December, 2025.

Contact Information

Crystal Creek Post-acute
9289 Branstetter Place, Stockton, California 95209
(209) 477-5252

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Nursing Home Profile

NameCrystal Creek Post-acute
Location9289 Branstetter Place, Stockton, California
Certified ByMedicare and Medicaid
No. of Certified Beds152
Occupancy Rate96.32%
Medicare ID (CCN)555470
Legal Business NameQuail Lake Holdings LLC
Ownership TypeFor Profit - Limited Liability Company
ChainLinks Healthcare Group (32 nursing homes)
Chain Average Overall Rating2.9 out of 5

NPI Associated with this Nursing Home:

Nursing homes may have several NPI numbers. NPIs marked Confirmed are listed with Crystal Creek Post-acute in Medicare enrollment records; Possible ones were matched in NPPES by name, address or phone number, so please use them accordingly.

NPI Number1336976778
MatchConfirmed listed in Medicare enrollment records
Organization NameQuail Lake Holdings LLC
Doing Business AsCrystal Creek Post-acute
Address9289 Branstetter Pl, Stockton, CA 95209
Phone Number209-477-5252

NPI Number1801938816
MatchPossible same name, address or phone number
Organization NameCovenant Care California, LLC
Doing Business AsWagner Heights Nursing & Rehabilitation Center
Address9289 Branstetter Place, Stockton, CA 95209
Phone Number209-477-5252

Quality Ratings:

Nursing homes vary in the quality of care and services they provide to their residents. The below quality ratings for Crystal Creek Post-acute are calculated from three sources - health inspection results, staffing data, and quality measure data. This information gives you an indication of the care Crystal Creek Post-acute give to their patients.
Ratings from Surveys (Inspections):
Ratings from Quality Measures:
Ratings from Staffing Data:
Overall Rating:

Staffing and Staff Turnover:

Staffing hours per resident per day and staff turnover of Crystal Creek Post-acute, from the payroll data it reports to CMS, are compared against the national average with the color code indicators: Better than National Average Worse than National Average

Staffing MeasureProviderNational Avg.
Total nurse staff hours per resident per day4.053.86
Registered nurse (RN) hours per resident per day0.590.69
Licensed practical nurse (LPN) hours per resident per day0.960.86
Nurse aide hours per resident per day2.52.32
Total nurse staff hours per resident per day on the weekend3.793.42
RN hours per resident per day on the weekend0.440.48
Physical therapist hours per resident per day0.080.07
Total nursing staff turnover42.4%45.8%
Registered nurse turnover40%42.9%
Number of administrators who have left the nursing home10.5

Complaints, Fines and Penalties:

Cited for abuse, neglect or exploitation of residents (Care Compare abuse icon)No
Number of Fines0
Total Amount of Fines in Dollars$0
Number of Payment Denials0
Total Number of Penalties0

Health Inspections:

In its most recent inspection cycle (standard health inspection in December, 2025, plus any complaint inspections), inspectors cited Crystal Creek Post-acute for 20 health deficiencies (national average: 9.3). The 30 most recent of its 61 citations since 2023 are listed below.

DateDeficiencyHarm LevelStatus
Apr 16, 2026Ensure each resident receives an accurate assessment.
F0641, Resident Assessment and Care Planning, Complaint inspection		Potential for harm, isolatedCorrected by May 1, 2026
Apr 16, 2026Provide safe, appropriate pain management for a resident who requires such services.
F0697, Quality of Life and Care, Complaint inspection		Potential for harm, isolatedCorrected by May 1, 2026
Apr 16, 2026Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755, Pharmacy Service, Complaint inspection		Potential for harm, isolatedCorrected by May 1, 2026
Jan 30, 2026Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689, Quality of Life and Care, Complaint inspection		Actual harm, isolatedCorrected by Feb 17, 2026
Dec 19, 2025Reasonably accommodate the needs and preferences of each resident.
F0558, Resident Rights, Standard inspection		Potential for harm, patternCorrected by Jan 5, 2026
Dec 19, 2025Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657, Resident Assessment and Care Planning, Standard inspection		Potential for harm, patternCorrected by Jan 5, 2026
Dec 19, 2025Provide enough food/fluids to maintain a resident's health.
F0692, Quality of Life and Care, Standard inspection		Potential for harm, patternCorrected by Jan 5, 2026
Dec 19, 2025Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812, Nutrition and Dietary, Standard inspection		Potential for harm, patternCorrected by Jan 5, 2026
Dec 19, 2025Develop and implement policies and procedures for flu and pneumonia vaccinations.
F0883, Infection Control, Standard inspection		Potential for harm, patternCorrected by Jan 5, 2026
Dec 19, 2025Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F0550, Resident Rights, Standard inspection		Potential for harm, isolatedCorrected by Jan 5, 2026
Dec 19, 2025Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
F0578, Resident Rights, Standard inspection		Potential for harm, isolatedCorrected by Jan 5, 2026
Dec 19, 2025Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
F0605, Freedom from Abuse, Neglect, and Exploitation, Standard inspection		Potential for harm, isolatedCorrected by Jan 5, 2026
Dec 19, 2025Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656, Resident Assessment and Care Planning, Standard inspection		Potential for harm, isolatedCorrected by Jan 5, 2026
Dec 19, 2025Provide safe, appropriate pain management for a resident who requires such services.
F0697, Quality of Life and Care, Standard inspection		Potential for harm, isolatedCorrected by Jan 5, 2026
Dec 19, 2025Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
F0700, Quality of Life and Care, Standard inspection		Potential for harm, isolatedCorrected by Jan 5, 2026
Dec 19, 2025Provide routine and 24-hour emergency dental care for each resident.
F0790, Quality of Life and Care, Standard inspection		Potential for harm, isolatedCorrected by Jan 5, 2026
Dec 19, 2025Provide and implement an infection prevention and control program.
F0880, Infection Control, Standard inspection		Potential for harm, isolatedCorrected by Jan 5, 2026
Nov 18, 2025Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F0609, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection		Potential for harm, isolatedCorrected by Nov 19, 2025
Nov 18, 2025Respond appropriately to all alleged violations.
F0610, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection		Potential for harm, isolatedCorrected by Nov 19, 2025
Sep 23, 2025Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
F0882, Infection Control, Complaint inspection		Potential for harm, patternCorrected by Oct 2, 2025
Apr 24, 2025Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
F0580, Resident Rights, Complaint inspection		Potential for harm, isolatedCorrected by May 23, 2025
Jan 24, 2025Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689, Quality of Life and Care, Complaint inspection		Potential for harm, isolatedCorrected by Feb 24, 2025
Nov 8, 2024Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812, Nutrition and Dietary, Standard inspection		Potential for harm, widespreadCorrected by Dec 8, 2024
Nov 8, 2024Reasonably accommodate the needs and preferences of each resident.
F0558, Resident Rights, Standard inspection		Potential for harm, patternCorrected by Dec 8, 2024
Nov 8, 2024Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689, Quality of Life and Care, Standard inspection		Potential for harm, patternCorrected by Dec 8, 2024
Nov 8, 2024Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
F0804, Nutrition and Dietary, Standard inspection		Potential for harm, patternCorrected by Dec 8, 2024
Nov 8, 2024Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
F0849, Administration, Standard inspection		Potential for harm, patternCorrected by Dec 8, 2024
Nov 8, 2024Provide and implement an infection prevention and control program.
F0880, Infection Control, Standard inspection		Potential for harm, patternCorrected by Dec 8, 2024
Nov 8, 2024Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F0550, Resident Rights, Standard inspection		Potential for harm, isolatedCorrected by Dec 8, 2024
Nov 8, 2024Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
F0580, Resident Rights, Standard inspection		Potential for harm, isolatedCorrected by Dec 8, 2024

Quality of Resident Care:

These quality measures of Crystal Creek Post-acute, from the regular health assessments of its residents, are compared against the national average with the color code indicators: Better than National Average Worse than National Average

Quality MeasureProviderNational Avg.
Percentage of long-stay residents whose need for help with daily activities has increased13.1613.87
Percentage of long-stay residents who lose too much weight4.185.19
Percentage of long-stay residents with a catheter inserted and left in their bladder0.130.82
Percentage of long-stay residents with a urinary tract infection0.651.59
Percentage of long-stay residents who have depressive symptoms7.3412.8
Percentage of long-stay residents who were physically restrained00.13
Percentage of long-stay residents experiencing one or more falls with major injury1.273.23
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine91.193.55
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine86.3582.04
Percentage of short-stay residents who newly received an antipsychotic medication1.161.56
Percentage of long-stay residents whose ability to walk independently worsened21.1614.07
Percentage of long-stay residents who received an antianxiety or hypnotic medication20.9619.52
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine93.8595.46
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine96.5779.75
Percentage of long-stay residents with pressure ulcers3.564.62
Percentage of long-stay residents with new or worsened bowel or bladder incontinence12.4819.01
Percentage of long-stay residents who received an antipsychotic medication1.5715.38

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