| Webster House | |
| 437 Webster Street, Palo Alto, California 94301 | |
| (650) 328-3300 | |
| Name | Webster House |
|---|---|
| Location | 437 Webster Street, Palo Alto, California |
| Certified By | Medicare and Medicaid |
| No. of Certified Beds | 145 |
| Occupancy Rate | 43.93% |
| Medicare ID (CCN) | 555156 |
| Legal Business Name | Front Porch Communities and Services |
| Ownership Type | Non Profit - Corporation |
| Chain | Front Porch (9 nursing homes) |
| Chain Average Overall Rating | 4.8 out of 5 |
| NPI Number | 1699448100 |
| Match | Confirmed listed in Medicare enrollment records |
| Organization Name | Front Porch Communities and Services |
| Doing Business As | Webster House |
| Address | 437 Webster St, Palo Alto, CA 94301 |
| Phone Number | 650-327-4333 |
| NPI Number | 1093105447 |
| Match | Possible same name, address or phone number |
| Organization Name | Covia Communities |
| Address | 437 Webster St, Palo Alto, CA 94301 |
| Phone Number | 650-617-7360 |
| NPI Number | 1881632347 |
| Match | Possible same name, address or phone number |
| Organization Name | Lytton Gardens, Inc. |
| Doing Business As | Lytton Gardens Health Care Center |
| Address | 437 Webster Street, Palo Alto, CA 94301 |
| Phone Number | 650-328-3300 |
| Ratings from Surveys (Inspections): | |
| Ratings from Quality Measures: | |
| Ratings from Staffing Data: | |
| Overall Rating: |
|---|
| Staffing Measure | Provider | National Avg. |
|---|---|---|
| Total nurse staff hours per resident per day | 5.05 | 3.86 |
| Registered nurse (RN) hours per resident per day | 1.06 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 1.23 | 0.86 |
| Nurse aide hours per resident per day | 2.76 | 2.32 |
| Total nurse staff hours per resident per day on the weekend | 3.79 | 3.42 |
| RN hours per resident per day on the weekend | 0.76 | 0.48 |
| Physical therapist hours per resident per day | 0.03 | 0.07 |
| Total nursing staff turnover | 20.6% | 45.8% |
| Registered nurse turnover | 36.4% | 42.9% |
| Number of administrators who have left the nursing home | 1 | 0.5 |
| Cited for abuse, neglect or exploitation of residents (Care Compare abuse icon) | No |
| Number of Fines | 0 |
| Total Amount of Fines in Dollars | $0 |
| Number of Payment Denials | 0 |
| Total Number of Penalties | 0 |
| Date | Deficiency | Harm Level | Status |
|---|---|---|---|
| Jun 9, 2026 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684, Quality of Life and Care, Complaint inspection | Potential for harm, pattern | Corrected by Jun 25, 2026 |
| Jan 30, 2025 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761, Pharmacy Service, Standard inspection | Potential for harm, isolated | Corrected by Feb 20, 2025 |
| Jan 30, 2025 | Provide and implement an infection prevention and control program. F0880, Infection Control, Standard inspection | Potential for harm, isolated | Corrected by Feb 18, 2025 |
| Feb 27, 2023 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. F0700, Quality of Life and Care, Standard inspection | Potential for harm, pattern | Corrected by Mar 29, 2023 |
| Feb 27, 2023 | Ensure medication error rates are not 5 percent or greater. F0759, Pharmacy Service, Standard inspection | Potential for harm, pattern | Corrected by Mar 29, 2023 |
| Feb 27, 2023 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761, Pharmacy Service, Standard inspection | Potential for harm, pattern | Corrected by Mar 29, 2023 |
| Feb 27, 2023 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. F0804, Nutrition and Dietary, Standard inspection | Potential for harm, pattern | Corrected by Mar 29, 2023 |
| Feb 27, 2023 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812, Nutrition and Dietary, Standard inspection | Potential for harm, pattern | Corrected by Mar 29, 2023 |
| Feb 27, 2023 | Assess the resident when there is a significant change in condition F0637, Resident Assessment and Care Planning, Standard inspection | Potential for harm, isolated | Corrected by Mar 29, 2023 |
| Feb 27, 2023 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Mar 29, 2023 |
| Feb 27, 2023 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Mar 29, 2023 |
| Feb 27, 2023 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Mar 29, 2023 |
| Feb 27, 2023 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. F0693, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Mar 29, 2023 |
| Feb 27, 2023 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755, Pharmacy Service, Standard inspection | Potential for harm, isolated | Corrected by Mar 29, 2023 |
| Feb 27, 2023 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. F0758, Pharmacy Service, Standard inspection | Potential for harm, isolated | Corrected by Mar 29, 2023 |
| Feb 27, 2023 | Ensure that residents are free from significant medication errors. F0760, Pharmacy Service, Standard inspection | Potential for harm, isolated | Corrected by Mar 29, 2023 |
| Feb 27, 2023 | Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data. F0851, Administration, Standard inspection | Potential for harm, isolated | Corrected by Mar 29, 2023 |
| Feb 27, 2023 | Provide and implement an infection prevention and control program. F0880, Infection Control, Standard inspection | Potential for harm, isolated | Corrected by Mar 25, 2023 |
| Nov 15, 2019 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. F0804, Nutrition and Dietary, Standard inspection | Potential for harm, pattern | Corrected by Dec 3, 2019 |
| Nov 15, 2019 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812, Nutrition and Dietary, Standard inspection | Potential for harm, pattern | Corrected by Dec 3, 2019 |
| Nov 15, 2019 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761, Pharmacy Service, Standard inspection | Potential for harm, isolated | Corrected by Dec 3, 2019 |
| Nov 15, 2019 | Provide routine and 24-hour emergency dental care for each resident. F0790, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Dec 3, 2019 |
| Nov 15, 2019 | Provide and implement an infection prevention and control program. F0880, Infection Control, Standard inspection | Potential for harm, isolated | Corrected by Dec 3, 2019 |
| Quality Measure | Provider | National Avg. |
|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | 10.14 | 13.87 |
| Percentage of long-stay residents who lose too much weight | 5.7 | 5.19 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | 1.55 | 0.82 |
| Percentage of long-stay residents with a urinary tract infection | 0.58 | 1.59 |
| Percentage of long-stay residents who have depressive symptoms | 0.64 | 12.8 |
| Percentage of long-stay residents who were physically restrained | 0 | 0.13 |
| Percentage of long-stay residents experiencing one or more falls with major injury | 2.22 | 3.23 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine | 97.22 | 93.55 |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine | 85.88 | 82.04 |
| Percentage of short-stay residents who newly received an antipsychotic medication | 0.36 | 1.56 |
| Percentage of long-stay residents whose ability to walk independently worsened | 12.9 | 14.07 |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication | 4.79 | 19.52 |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine | 100 | 95.46 |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine | 92.45 | 79.75 |
| Percentage of long-stay residents with pressure ulcers | 1.87 | 4.62 |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence | 23.04 | 19.01 |
| Percentage of long-stay residents who received an antipsychotic medication | 8.15 | 15.38 |