Western New York State Veterans Home is a medicare and medicaid certified nursing home in Batavia, New York. It is located in Genesee county at
220 Richmond Avenue, Batavia, New York 14020. You can reach out to the office of Western New York State Veterans Home via phone at
(585) 345-2000. This skilled nursing facility has 126 federally certified beds with average occupancy rate of 96.03%. Its legal business name is State of New York Comptrollers Office and has the following ownership type - Government - State. It is part of State of New York Comptroller's Office, a chain of 7 nursing homes.
Western New York State Veterans Home (Medicare CCN 335788) is certified by CMS (Centers for Medicare & Medicaid Services) and participates in both medicare and medicaid program. This means if you are part of medicare or medicaid program, you may consider this nursing facility for your medical needs. It was first certified by CMS in 1995 (31 years certified) and the last quality survey was conducted in January, 2026.
Nursing Home Profile
| Name | Western New York State Veterans Home |
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| Location | 220 Richmond Avenue, Batavia, New York |
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| Certified By | Medicare and Medicaid |
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| No. of Certified Beds | 126 |
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| Occupancy Rate | 96.03% |
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| Medicare ID (CCN) | 335788 |
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| Legal Business Name | State of New York Comptrollers Office |
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| Ownership Type | Government - State |
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| Chain | State of New York Comptroller's Office (7 nursing homes) |
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| Chain Average Overall Rating | 4.3 out of 5 |
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NPI Associated with this Nursing Home:
Nursing homes may have several NPI numbers. NPIs marked
Confirmed are listed with Western New York State Veterans Home in Medicare enrollment records;
Possible ones were matched in NPPES by name, address or phone number, so please use them accordingly.
| NPI Number | 1063629764 |
| Match | Confirmed listed in Medicare enrollment records |
| Organization Name | State of New York Comptrollers Office |
| Doing Business As | Nys Veterans Home at Batavia |
| Address | 220 Richmond Ave, Batavia, NY 14020 |
| Phone Number | 585-345-2076 |
Quality Ratings:
Nursing homes vary in the quality of care and services they provide to their residents. The below quality ratings for Western New York State Veterans Home are calculated from three sources - health inspection results, staffing data, and quality measure data. This information gives you an indication of the care Western New York State Veterans Home give to their patients.
| Ratings from Surveys (Inspections): | |
| Ratings from Quality Measures: | |
| Ratings from Staffing Data: | |
| Overall Rating: | |
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Staffing and Staff Turnover:
Staffing hours per resident per day and staff turnover of Western New York State Veterans Home, from the payroll data it reports to CMS, are compared against the national average with the color code indicators:
Better than National Average Worse than National Average
| Staffing Measure | Provider | National Avg. |
|---|
| Total nurse staff hours per resident per day | 3.6 | 3.86 |
| Registered nurse (RN) hours per resident per day | 0.72 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.7 | 0.86 |
| Nurse aide hours per resident per day | 2.19 | 2.32 |
| Total nurse staff hours per resident per day on the weekend | 3.21 | 3.42 |
| RN hours per resident per day on the weekend | 0.4 | 0.48 |
| Physical therapist hours per resident per day | 0.04 | 0.07 |
| Total nursing staff turnover | 49.6% | 45.8% |
| Registered nurse turnover | 58.3% | 42.9% |
| Number of administrators who have left the nursing home | Not available: no valid staffing data was submitted | 0.5 |
Complaints, Fines and Penalties:
| Cited for abuse, neglect or exploitation of residents (Care Compare abuse icon) | No |
| Number of Fines | 0 |
| Total Amount of Fines in Dollars | $0 |
| Number of Payment Denials | 0 |
| Total Number of Penalties | 0 |
Health Inspections:
In its most recent inspection cycle (standard health inspection in January, 2026, plus any complaint inspections), inspectors cited Western New York State Veterans Home for
0 health deficiencies (national average: 9.3). All 2 citations since 2023 are listed below.
| Date | Deficiency | Harm Level | Status |
|---|
| Nov 17, 2023 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Jan 18, 2024 |
| Sep 13, 2023 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F0550, Resident Rights, Complaint inspection | Minimal harm potential, pattern | Past non-compliance (already corrected) |
Quality of Resident Care:
These quality measures of Western New York State Veterans Home, from the regular health assessments of its residents, are compared against the national average with the color code indicators:
Better than National Average Worse than National Average
| Quality Measure | Provider | National Avg. |
|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | 20.94 | 13.87 |
| Percentage of long-stay residents who lose too much weight | 6.55 | 5.19 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | 0 | 0.82 |
| Percentage of long-stay residents with a urinary tract infection | 3.14 | 1.59 |
| Percentage of long-stay residents who have depressive symptoms | 2.01 | 12.8 |
| Percentage of long-stay residents who were physically restrained | 0 | 0.13 |
| Percentage of long-stay residents experiencing one or more falls with major injury | 2.27 | 3.23 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine | 99.38 | 93.55 |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine | 97.5 | 82.04 |
| Percentage of short-stay residents who newly received an antipsychotic medication | Not Available | 1.56 |
| Percentage of long-stay residents whose ability to walk independently worsened | 17.3 | 14.07 |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication | 5.29 | 19.52 |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine | 100 | 95.46 |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine | 85.71 | 79.75 |
| Percentage of long-stay residents with pressure ulcers | 6.35 | 4.62 |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence | 31.39 | 19.01 |
| Percentage of long-stay residents who received an antipsychotic medication | 8.13 | 15.38 |
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A nursing home (also called skilled nursing facility) is a facility or distinct part of an institution whose primary function is to provide medical, continuous nursing, and other health and social services to patients who are not in an acute phase of illness requiring services in a hospital, but who require primary restorative or skilled nursing services on an inpatient basis above the level of intermediate or custodial care in order to reach a degree of body functioning to permit self care in essential daily living.
A skilled nursing facility (SNF) may be a freestanding facility or part of a hospital that has been certified by Medicare to admit patients requiring subacute care and rehabilitation.
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