Westminster-canterbury of Richmond in Richmond, VA

Westminster-canterbury of Richmond is a medicare and medicaid certified nursing home in Richmond, Virginia. It is located in Henrico county at 1600 Westbrook Ave, Richmond, Virginia 23227. You can reach out to the office of Westminster-canterbury of Richmond via phone at (804) 264-6000. This skilled nursing facility has 158 federally certified beds with average occupancy rate of 86.65%. The nursing facility is classified as "Continuing Care Retirement Community" by CMS and its legal business name is Westminster Canterbury Corporation and has the following ownership type - Non Profit - Corporation.

Westminster-canterbury of Richmond (Medicare CCN 495096) is certified by CMS (Centers for Medicare & Medicaid Services) and participates in both medicare and medicaid program. This means if you are part of medicare or medicaid program, you may consider this nursing facility for your medical needs. It was first certified by CMS in 1975 (51 years certified) and the last quality survey was conducted in June, 2024.

Contact Information

Westminster-canterbury of Richmond
1600 Westbrook Ave, Richmond, Virginia 23227
(804) 264-6000

Map and Direction



Nursing Home Profile

NameWestminster-canterbury of Richmond
Location1600 Westbrook Ave, Richmond, Virginia
Certified ByMedicare and Medicaid
No. of Certified Beds158
Occupancy Rate86.65%
Medicare ID (CCN)495096
Legal Business NameWestminster Canterbury Corporation
Ownership TypeNon Profit - Corporation

NPI Associated with this Nursing Home:

Nursing homes may have several NPI numbers. NPIs marked Confirmed are listed with Westminster-canterbury of Richmond in Medicare enrollment records; Possible ones were matched in NPPES by name, address or phone number, so please use them accordingly.

NPI Number1679541551
MatchConfirmed listed in Medicare enrollment records
Organization NameWestminster Canterbury Corporation
Address1600 Westbrook Ave, Richmond, VA 23227
Phone Number804-264-6000

Quality Ratings:

Nursing homes vary in the quality of care and services they provide to their residents. The below quality ratings for Westminster-canterbury of Richmond are calculated from three sources - health inspection results, staffing data, and quality measure data. This information gives you an indication of the care Westminster-canterbury of Richmond give to their patients.
Ratings from Surveys (Inspections):
Ratings from Quality Measures:
Ratings from Staffing Data:
Overall Rating:

Staffing and Staff Turnover:

Staffing hours per resident per day and staff turnover of Westminster-canterbury of Richmond, from the payroll data it reports to CMS, are compared against the national average with the color code indicators: Better than National Average Worse than National Average

Staffing MeasureProviderNational Avg.
Total nurse staff hours per resident per day4.753.86
Registered nurse (RN) hours per resident per day1.30.69
Licensed practical nurse (LPN) hours per resident per day0.660.86
Nurse aide hours per resident per day2.792.32
Total nurse staff hours per resident per day on the weekend4.433.42
RN hours per resident per day on the weekend1.050.48
Physical therapist hours per resident per day0.090.07
Total nursing staff turnover43.8%45.8%
Registered nurse turnover24.3%42.9%
Number of administrators who have left the nursing home00.5

Complaints, Fines and Penalties:

Cited for abuse, neglect or exploitation of residents (Care Compare abuse icon)No
Number of Fines0
Total Amount of Fines in Dollars$0
Number of Payment Denials0
Total Number of Penalties0

Health Inspections:

In its most recent inspection cycle (standard health inspection in June, 2024, plus any complaint inspections), inspectors cited Westminster-canterbury of Richmond for 4 health deficiencies (national average: 9.3). All 14 citations since 2021 are listed below.

DateDeficiencyHarm LevelStatus
Oct 30, 2024Ensure services provided by the nursing facility meet professional standards of quality.
F0658, Resident Assessment and Care Planning, Complaint inspection
Potential for harm, isolatedCorrected by Dec 8, 2024
Oct 30, 2024Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842, Resident Assessment and Care Planning, Complaint inspection
Potential for harm, isolatedCorrected by Dec 8, 2024
Jun 12, 2024Allow residents to self-administer drugs if determined clinically appropriate.
F0554, Resident Rights, Standard inspection
Potential for harm, isolatedCorrected by Jul 27, 2024
Jun 12, 2024Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656, Resident Assessment and Care Planning, Standard inspection
Potential for harm, isolatedCorrected by Jul 27, 2024
Jun 12, 2024Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684, Quality of Life and Care, Standard inspection
Potential for harm, isolatedCorrected by Jul 27, 2024
Jun 12, 2024Ensure each resident’s drug regimen must be free from unnecessary drugs.
F0757, Pharmacy Service, Standard inspection
Potential for harm, isolatedCorrected by Jul 27, 2024
May 25, 2023Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
F0688, Quality of Life and Care, Standard inspection
Potential for harm, isolatedCorrected by Jun 30, 2023
May 25, 2023Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842, Resident Assessment and Care Planning, Standard inspection
Potential for harm, isolatedCorrected by Jun 30, 2023
May 25, 2023Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
F0582, Resident Rights, Standard inspection
Minimal harm potential, patternCorrected by Jun 30, 2023
May 25, 2023Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
F0625, Resident Rights, Standard inspection
Minimal harm potential, patternCorrected by Jun 30, 2023
Mar 25, 2021Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
F0625, Resident Rights, Standard inspection
Potential for harm, widespreadCorrected by May 9, 2021
Mar 25, 2021Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
F0803, Nutrition and Dietary, Standard inspection
Potential for harm, widespreadCorrected by May 9, 2021
Mar 25, 2021Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812, Nutrition and Dietary, Standard inspection
Potential for harm, widespreadCorrected by May 9, 2021
Mar 25, 2021Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677, Quality of Life and Care, Standard inspection
Potential for harm, isolatedCorrected by May 9, 2021

Quality of Resident Care:

These quality measures of Westminster-canterbury of Richmond, from the regular health assessments of its residents, are compared against the national average with the color code indicators: Better than National Average Worse than National Average

Quality MeasureProviderNational Avg.
Percentage of long-stay residents whose need for help with daily activities has increased40.0613.87
Percentage of long-stay residents who lose too much weight5.985.19
Percentage of long-stay residents with a catheter inserted and left in their bladder0.80.82
Percentage of long-stay residents with a urinary tract infection0.951.59
Percentage of long-stay residents who have depressive symptoms0.7512.8
Percentage of long-stay residents who were physically restrained00.13
Percentage of long-stay residents experiencing one or more falls with major injury3.33.23
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine92.9293.55
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine95.1582.04
Percentage of short-stay residents who newly received an antipsychotic medication1.211.56
Percentage of long-stay residents whose ability to walk independently worsened33.914.07
Percentage of long-stay residents who received an antianxiety or hypnotic medication38.8719.52
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine10095.46
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine96.7379.75
Percentage of long-stay residents with pressure ulcers6.274.62
Percentage of long-stay residents with new or worsened bowel or bladder incontinence31.2119.01
Percentage of long-stay residents who received an antipsychotic medication24.6715.38

Reviews and Comments


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Nursing Home

A nursing home (also called skilled nursing facility) is a facility or distinct part of an institution whose primary function is to provide medical, continuous nursing, and other health and social services to patients who are not in an acute phase of illness requiring services in a hospital, but who require primary restorative or skilled nursing services on an inpatient basis above the level of intermediate or custodial care in order to reach a degree of body functioning to permit self care in essential daily living.

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