Westside Care Center in Manchester, CT

  1. Home
  2. Nursing Homes
  3. Connecticut
  4. Manchester
Westside Care Center is a medicare and medicaid certified nursing home in Manchester, Connecticut. It is located in Capitol county at 349 Bidwell Street, Manchester, Connecticut 06040. You can reach out to the office of Westside Care Center via phone at (860) 647-9191. This skilled nursing facility has 162 federally certified beds with average occupancy rate of 76.73%. Its legal business name is Westside Care Center, LLC and has the following ownership type - For Profit - Limited Liability Company. It is part of Icare Health Network, a chain of 12 nursing homes.

Westside Care Center (Medicare CCN 075252) is certified by CMS (Centers for Medicare & Medicaid Services) and participates in both medicare and medicaid program. This means if you are part of medicare or medicaid program, you may consider this nursing facility for your medical needs. It was first certified by CMS in 1976 (50 years certified) and the last quality survey was conducted in June, 2026.

Contact Information

Westside Care Center
349 Bidwell Street, Manchester, Connecticut 06040
(860) 647-9191

Map and Direction



Nursing Home Profile

NameWestside Care Center
Location349 Bidwell Street, Manchester, Connecticut
Certified ByMedicare and Medicaid
No. of Certified Beds162
Occupancy Rate76.73%
Medicare ID (CCN)075252
Legal Business NameWestside Care Center, LLC
Ownership TypeFor Profit - Limited Liability Company
ChainIcare Health Network (12 nursing homes)
Chain Average Overall Rating2.8 out of 5

NPI Associated with this Nursing Home:

Nursing homes may have several NPI numbers. NPIs marked Confirmed are listed with Westside Care Center in Medicare enrollment records; Possible ones were matched in NPPES by name, address or phone number, so please use them accordingly.

NPI Number1568520963
MatchConfirmed listed in Medicare enrollment records
Organization NameWestside Care Center LLC
Address349 Bidwell Street, Manchester, CT 06040
Phone Number860-647-9191

Quality Ratings:

Nursing homes vary in the quality of care and services they provide to their residents. The below quality ratings for Westside Care Center are calculated from three sources - health inspection results, staffing data, and quality measure data. This information gives you an indication of the care Westside Care Center give to their patients.
Ratings from Surveys (Inspections):
Ratings from Quality Measures:
Ratings from Staffing Data:
Overall Rating:

Staffing and Staff Turnover:

Staffing hours per resident per day and staff turnover of Westside Care Center, from the payroll data it reports to CMS, are compared against the national average with the color code indicators: Better than National Average Worse than National Average

Staffing MeasureProviderNational Avg.
Total nurse staff hours per resident per day3.13.86
Registered nurse (RN) hours per resident per day0.320.69
Licensed practical nurse (LPN) hours per resident per day0.810.86
Nurse aide hours per resident per day1.972.32
Total nurse staff hours per resident per day on the weekend2.683.42
RN hours per resident per day on the weekend0.20.48
Physical therapist hours per resident per day0.020.07
Total nursing staff turnover33%45.8%
Registered nurse turnover58.3%42.9%
Number of administrators who have left the nursing home00.5

Complaints, Fines and Penalties:

Cited for abuse, neglect or exploitation of residents (Care Compare abuse icon)Yes
Number of Fines0
Total Amount of Fines in Dollars$0
Number of Payment Denials0
Total Number of Penalties0

Health Inspections:

In its most recent inspection cycle (standard health inspection in June, 2026, plus any complaint inspections), inspectors cited Westside Care Center for 8 health deficiencies (national average: 9.3). The 30 most recent of its 39 citations since 2022 are listed below.

DateDeficiencyHarm LevelStatus
Jun 22, 2026Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812, Nutrition and Dietary, Standard inspection		Potential for harm, widespreadPlan of correction
Jun 22, 2026Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F0584, Resident Rights, Standard inspection		Potential for harm, patternPlan of correction
Jun 22, 2026Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F0600, Freedom from Abuse, Neglect, and Exploitation, Standard inspection		Potential for harm, isolatedPast non-compliance (already corrected)
Jun 22, 2026Respond appropriately to all alleged violations.
F0610, Freedom from Abuse, Neglect, and Exploitation, Standard inspection		Potential for harm, isolatedPlan of correction
Jun 22, 2026Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656, Resident Assessment and Care Planning, Standard inspection		Potential for harm, isolatedPlan of correction
Jun 22, 2026Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657, Resident Assessment and Care Planning, Standard inspection		Potential for harm, isolatedPlan of correction
Jun 22, 2026Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684, Quality of Life and Care, Standard inspection		Potential for harm, isolatedPlan of correction
Jun 22, 2026Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F0686, Quality of Life and Care, Standard inspection		Potential for harm, isolatedPlan of correction
Jun 22, 2026Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689, Quality of Life and Care, Standard inspection		Potential for harm, isolatedPlan of correction
Jun 22, 2026Provide and implement an infection prevention and control program.
F0880, Infection Control, Standard inspection		Potential for harm, isolatedPlan of correction
Mar 19, 2026Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F0550, Resident Rights, Complaint inspection		Potential for harm, isolatedCorrected by Apr 1, 2026
Dec 2, 2025Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
F0580, Resident Rights, Complaint inspection		Potential for harm, isolatedCorrected by Dec 15, 2025
Jun 16, 2025Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689, Quality of Life and Care, Complaint inspection		Potential for harm, isolatedPast non-compliance (already corrected)
Feb 20, 2025Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
F0580, Resident Rights, Complaint inspection		Potential for harm, isolatedCorrected by Mar 6, 2025
Feb 20, 2025Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F0600, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection		Potential for harm, isolatedCorrected by Mar 6, 2025
Feb 20, 2025Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684, Quality of Life and Care, Complaint inspection		Potential for harm, isolatedCorrected by Mar 6, 2025
Feb 20, 2025Provide safe, appropriate pain management for a resident who requires such services.
F0697, Quality of Life and Care, Complaint inspection		Potential for harm, isolatedCorrected by Mar 6, 2025
Nov 26, 2024Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F0600, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection		Potential for harm, isolatedCorrected by Dec 18, 2024
Nov 26, 2024Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842, Resident Assessment and Care Planning, Complaint inspection		Potential for harm, isolatedCorrected by Dec 31, 2024
Nov 6, 2024Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F0584, Resident Rights, Standard inspection		Potential for harm, patternCorrected by Dec 18, 2024
Nov 6, 2024Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F0600, Freedom from Abuse, Neglect, and Exploitation, Standard inspection		Potential for harm, patternCorrected by Dec 18, 2024
Nov 6, 2024Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
F0603, Freedom from Abuse, Neglect, and Exploitation, Standard inspection		Potential for harm, patternCorrected by Dec 18, 2024
Nov 6, 2024Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812, Nutrition and Dietary, Standard inspection		Potential for harm, patternCorrected by Dec 18, 2024
Nov 6, 2024Provide and implement an infection prevention and control program.
F0880, Infection Control, Standard inspection		Potential for harm, patternCorrected by Dec 18, 2024
Nov 6, 2024Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F0550, Resident Rights, Standard inspection		Potential for harm, isolatedCorrected by Dec 18, 2024
Nov 6, 2024Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
F0578, Resident Rights, Standard inspection		Potential for harm, isolatedCorrected by Dec 18, 2024
Nov 6, 2024Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
F0580, Resident Rights, Standard inspection, Complaint inspection		Potential for harm, isolatedCorrected by Dec 18, 2024
Nov 6, 2024Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677, Quality of Life and Care, Standard inspection, Complaint inspection		Potential for harm, isolatedCorrected by Dec 18, 2024
Nov 6, 2024Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684, Quality of Life and Care, Standard inspection		Potential for harm, isolatedCorrected by Dec 18, 2024
Nov 6, 2024Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689, Quality of Life and Care, Standard inspection		Potential for harm, isolatedCorrected by Dec 18, 2024

Quality of Resident Care:

These quality measures of Westside Care Center, from the regular health assessments of its residents, are compared against the national average with the color code indicators: Better than National Average Worse than National Average

Quality MeasureProviderNational Avg.
Percentage of long-stay residents whose need for help with daily activities has increased14.2513.87
Percentage of long-stay residents who lose too much weight4.265.19
Percentage of long-stay residents with a catheter inserted and left in their bladder0.350.82
Percentage of long-stay residents with a urinary tract infection01.59
Percentage of long-stay residents who have depressive symptoms49.7812.8
Percentage of long-stay residents who were physically restrained00.13
Percentage of long-stay residents experiencing one or more falls with major injury2.533.23
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine10093.55
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine98.2882.04
Percentage of short-stay residents who newly received an antipsychotic medication1.821.56
Percentage of long-stay residents whose ability to walk independently worsened24.114.07
Percentage of long-stay residents who received an antianxiety or hypnotic medication15.8619.52
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine98.4395.46
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine59.0479.75
Percentage of long-stay residents with pressure ulcers2.484.62
Percentage of long-stay residents with new or worsened bowel or bladder incontinence15.1719.01
Percentage of long-stay residents who received an antipsychotic medication13.7115.38

Reviews and Comments


Other Nursing Homes in Manchester, CT

Manchester Rehabilitation and Healthcare Center
Location: 385 W Center St, Manchester, Connecticut 06040
Phone: (860) 646-0129    
Touchpoints at Manchester
Location: 333 Bidwell St, Manchester, Connecticut 06040
Phone: (860) 533-3086    

Nursing Home

A nursing home (also called skilled nursing facility) is a facility or distinct part of an institution whose primary function is to provide medical, continuous nursing, and other health and social services to patients who are not in an acute phase of illness requiring services in a hospital, but who require primary restorative or skilled nursing services on an inpatient basis above the level of intermediate or custodial care in order to reach a degree of body functioning to permit self care in essential daily living.

A skilled nursing facility (SNF) may be a freestanding facility or part of a hospital that has been certified by Medicare to admit patients requiring subacute care and rehabilitation.

Medicare Care Compare

Medicare's Care Compare (which replaced Nursing Home Compare in 2020) lets you compare nursing homes. It covers the star ratings, health inspections, staffing and quality of care of the nearly 15,000 nursing homes that take part in Medicare or Medicaid.

Note: Nursing homes that are not Medicare or Medicaid certified are not on Care Compare; they can be licensed by the state.

Medicare Program: Medicare is a federal government program which provides health insurance to people who are 65 or older. This program also covers certain younger people with disabilities (who receive Social Security Disability Insurance - SSDI), and people with End-Stage Renal Disease (permanent kidney failure requiring dialysis or a transplant, sometimes called ESRD.

Medicare Assignment: Assignment means that your doctor, provider, or supplier agrees (or is required by law) to accept the Medicare-approved amount as full payment for covered services. Most doctors, providers, and suppliers accept assignment, but you should always check to make sure. Participating providers have signed an agreement to accept assignment for all Medicare-covered services.

NPI Number: The National Provider Identifier (NPI) is a unique identification number for covered health care providers. The NPI must be used in lieu of legacy provider identifiers in the HIPAA standards transactions. Covered health care providers and all health plans and health care clearinghouses must use the NPIs in the administrative and financial transactions adopted under HIPAA (Health Insurance Portability and Accountability Act).

Our Data: Information on www.medicarelist.com is built using data sources published by Centers for Medicare & Medicaid Services (CMS) under Freedom of Information Act (FOIA). The information disclosed on the NPI Registry are FOIA-disclosable and are required to be disclosed under the FOIA and the eFOIA amendments to the FOIA. There is no way to 'opt out' or 'suppress' the NPPES record data for health care providers with active NPIs.