| Continuing Healthcare at Willow Haven | |
| 1020 Taylor Street, Zanesville, Ohio 43701 | |
| (740) 454-9747 | |
| Name | Continuing Healthcare at Willow Haven |
|---|---|
| Location | 1020 Taylor Street, Zanesville, Ohio |
| Certified By | Medicare and Medicaid |
| No. of Certified Beds | 81 |
| Occupancy Rate | 89.14% |
| Medicare ID (CCN) | 366244 |
| Legal Business Name | Continuing Healthcare Willow Haven LLC |
| Ownership Type | For Profit - Corporation |
| Chain | Certus Healthcare (14 nursing homes) |
| Chain Average Overall Rating | 1.8 out of 5 |
| NPI Number | 1194292292 |
| Match | Confirmed listed in Medicare enrollment records |
| Organization Name | Willow Haven Opco, LLC |
| Doing Business As | Continuing Healthcare Willow Haven, LLC |
| Address | 1020 Taylor St, Zanesville, OH 43701 |
| Phone Number | 740-454-9747 |
| NPI Number | 1306834148 |
| Match | Possible same name, address or phone number |
| Organization Name | Zandex Health Care Corporation |
| Doing Business As | Willow Haven Care Center |
| Address | 1020 Taylor Street, Zanesville, OH 43701 |
| Phone Number | 740-454-9747 |
| Ratings from Surveys (Inspections): | |
| Ratings from Quality Measures: | |
| Ratings from Staffing Data: | |
| Overall Rating: |
|---|
| Staffing Measure | Provider | National Avg. |
|---|---|---|
| Total nurse staff hours per resident per day | 3.14 | 3.86 |
| Registered nurse (RN) hours per resident per day | 0.54 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.74 | 0.86 |
| Nurse aide hours per resident per day | 1.85 | 2.32 |
| Total nurse staff hours per resident per day on the weekend | 2.79 | 3.42 |
| RN hours per resident per day on the weekend | 0.39 | 0.48 |
| Physical therapist hours per resident per day | 0 | 0.07 |
| Total nursing staff turnover | 39.1% | 45.8% |
| Registered nurse turnover | 28.6% | 42.9% |
| Number of administrators who have left the nursing home | 0 | 0.5 |
| Cited for abuse, neglect or exploitation of residents (Care Compare abuse icon) | No |
| Number of Fines | 0 |
| Total Amount of Fines in Dollars | $0 |
| Number of Payment Denials | 0 |
| Total Number of Penalties | 0 |
| Date | Deficiency | Harm Level | Status |
|---|---|---|---|
| Jun 10, 2026 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689, Quality of Life and Care, Complaint inspection | Potential for harm, isolated | Corrected by Jun 27, 2026 |
| Jun 10, 2026 | Provide and implement an infection prevention and control program. F0880, Infection Control, Complaint inspection | Potential for harm, isolated | Corrected by Jun 27, 2026 |
| Apr 6, 2026 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842, Resident Assessment and Care Planning, Complaint inspection | Potential for harm, pattern | Corrected by Apr 27, 2026 |
| Apr 6, 2026 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580, Resident Rights, Complaint inspection | Potential for harm, isolated | Corrected by Apr 27, 2026 |
| Apr 6, 2026 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656, Resident Assessment and Care Planning, Complaint inspection | Potential for harm, isolated | Corrected by Apr 27, 2026 |
| Apr 6, 2026 | Ensure that residents are free from significant medication errors. F0760, Pharmacy Service, Complaint inspection | Potential for harm, isolated | Corrected by Apr 27, 2026 |
| Apr 6, 2026 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. F0805, Nutrition and Dietary, Complaint inspection | Potential for harm, isolated | Corrected by Apr 27, 2026 |
| Apr 6, 2026 | Provide and implement an infection prevention and control program. F0880, Infection Control, Complaint inspection | Potential for harm, isolated | Corrected by Apr 27, 2026 |
| Dec 30, 2025 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. F0921, Environmental, Complaint inspection | Potential for harm, pattern | Corrected by Jan 23, 2026 |
| Dec 30, 2025 | Respond appropriately to all alleged violations. F0610, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection | Potential for harm, isolated | Corrected by Jan 23, 2026 |
| Dec 4, 2025 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842, Resident Assessment and Care Planning, Complaint inspection | Potential for harm, isolated | Corrected by Dec 22, 2025 |
| Aug 21, 2025 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. F0725, Nursing and Physician Services, Standard inspection, Complaint inspection | Potential for harm, widespread | Corrected by Sep 24, 2025 |
| Aug 21, 2025 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. F0727, Nursing and Physician Services, Standard inspection, Complaint inspection | Potential for harm, widespread | Corrected by Sep 24, 2025 |
| Aug 21, 2025 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812, Nutrition and Dietary, Standard inspection, Complaint inspection | Potential for harm, widespread | Corrected by Sep 24, 2025 |
| Aug 21, 2025 | Assure the security of all personal funds of residents deposited with the facility. F0570, Resident Rights, Standard inspection | Potential for harm, pattern | Corrected by Sep 24, 2025 |
| Aug 21, 2025 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584, Resident Rights, Standard inspection, Complaint inspection | Potential for harm, pattern | Corrected by Sep 24, 2025 |
| Aug 21, 2025 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677, Quality of Life and Care, Standard inspection, Complaint inspection | Potential for harm, pattern | Corrected by Sep 24, 2025 |
| Aug 21, 2025 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842, Resident Assessment and Care Planning, Standard inspection | Potential for harm, pattern | Corrected by Sep 24, 2025 |
| Aug 21, 2025 | Provide and implement an infection prevention and control program. F0880, Infection Control, Standard inspection, Complaint inspection | Potential for harm, pattern | Corrected by Sep 24, 2025 |
| Aug 21, 2025 | Keep all essential equipment working safely. F0908, Environmental, Standard inspection, Complaint inspection | Potential for harm, pattern | Corrected by Sep 24, 2025 |
| Aug 21, 2025 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. F0578, Resident Rights, Standard inspection | Potential for harm, isolated | Corrected by Sep 24, 2025 |
| Aug 21, 2025 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. F0605, Freedom from Abuse, Neglect, and Exploitation, Standard inspection | Potential for harm, isolated | Corrected by Sep 24, 2025 |
| Aug 21, 2025 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. F0636, Resident Assessment and Care Planning, Standard inspection | Potential for harm, isolated | Corrected by Sep 24, 2025 |
| Aug 21, 2025 | Assess the resident when there is a significant change in condition F0637, Resident Assessment and Care Planning, Standard inspection | Potential for harm, isolated | Corrected by Sep 24, 2025 |
| Aug 21, 2025 | Ensure each resident receives an accurate assessment. F0641, Resident Assessment and Care Planning, Standard inspection | Potential for harm, isolated | Corrected by Sep 24, 2025 |
| Aug 21, 2025 | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. F0676, Quality of Life and Care, Standard inspection, Complaint inspection | Potential for harm, isolated | Corrected by Sep 24, 2025 |
| Aug 21, 2025 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Sep 24, 2025 |
| Aug 21, 2025 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Sep 24, 2025 |
| Aug 21, 2025 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. F0693, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Sep 24, 2025 |
| Aug 21, 2025 | Provide safe and appropriate respiratory care for a resident when needed. F0695, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Sep 24, 2025 |
| Quality Measure | Provider | National Avg. |
|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | 3.78 | 13.87 |
| Percentage of long-stay residents who lose too much weight | 4.81 | 5.19 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | 0.44 | 0.82 |
| Percentage of long-stay residents with a urinary tract infection | 0 | 1.59 |
| Percentage of long-stay residents who have depressive symptoms | 10.36 | 12.8 |
| Percentage of long-stay residents who were physically restrained | 0 | 0.13 |
| Percentage of long-stay residents experiencing one or more falls with major injury | 4.18 | 3.23 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine | 100 | 93.55 |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine | 95.05 | 82.04 |
| Percentage of short-stay residents who newly received an antipsychotic medication | 2.41 | 1.56 |
| Percentage of long-stay residents whose ability to walk independently worsened | 6.11 | 14.07 |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication | 25.53 | 19.52 |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine | 100 | 95.46 |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine | 95.24 | 79.75 |
| Percentage of long-stay residents with pressure ulcers | 1.93 | 4.62 |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence | 19.83 | 19.01 |
| Percentage of long-stay residents who received an antipsychotic medication | 4.4 | 15.38 |
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