| Willow Tree Healthcare Center | |
| 1263 South George Street, Charles Town, West Virginia 25414 | |
| (304) 725-6575 | |
| Name | Willow Tree Healthcare Center |
|---|---|
| Location | 1263 South George Street, Charles Town, West Virginia |
| Certified By | Medicare and Medicaid |
| No. of Certified Beds | 104 |
| Occupancy Rate | 97.31% |
| Medicare ID (CCN) | 515156 |
| Legal Business Name | Blue Ridge Nursing LLC |
| Ownership Type | For Profit - Corporation |
| Chain | Communicare Health (110 nursing homes) |
| Chain Average Overall Rating | 3.2 out of 5 |
| NPI Number | 1346449451 |
| Match | Confirmed listed in Medicare enrollment records |
| Organization Name | Blue Ridge Nursing, LLC |
| Doing Business As | Willow Tree Healthcare Center |
| Address | 1263 S George St, Charles Town, WV 25414 |
| Phone Number | 304-725-6575 |
| NPI Number | 1033348883 |
| Match | Possible same name, address or phone number |
| Organization Name | Willow Tree Manor - Uha |
| Address | 1263 S George St, Charles Town, WV 25414 |
| Phone Number | 304-725-6575 |
| NPI Number | 1528091055 |
| Match | Possible same name, address or phone number |
| Organization Name | Hqm of Charlestown, LLC |
| Doing Business As | Blue Ridge Care & Rehabilitation Center |
| Address | 1263 S George St, Charles Town, WV 25414 |
| Phone Number | 304-725-6575 |
| NPI Number | 1821918723 |
| Match | Possible same name, address or phone number |
| Organization Name | Willow Tree SNF LLC |
| Doing Business As | Willow Tree Rehabilitation & Healthcare Center |
| Address | 1263 S George St, Charles Town, WV 25414 |
| Phone Number | 304-725-6575 |
| Ratings from Surveys (Inspections): | |
| Ratings from Quality Measures: | |
| Ratings from Staffing Data: | |
| Overall Rating: |
|---|
| Staffing Measure | Provider | National Avg. |
|---|---|---|
| Total nurse staff hours per resident per day | 3.63 | 3.86 |
| Registered nurse (RN) hours per resident per day | 0.63 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 1.11 | 0.86 |
| Nurse aide hours per resident per day | 1.9 | 2.32 |
| Total nurse staff hours per resident per day on the weekend | 3.12 | 3.42 |
| RN hours per resident per day on the weekend | 0.26 | 0.48 |
| Physical therapist hours per resident per day | 0.04 | 0.07 |
| Total nursing staff turnover | 39.6% | 45.8% |
| Registered nurse turnover | 40% | 42.9% |
| Number of administrators who have left the nursing home | 0 | 0.5 |
| Cited for abuse, neglect or exploitation of residents (Care Compare abuse icon) | No |
| Number of Fines | 1 |
| Total Amount of Fines in Dollars | $8,018 |
| Number of Payment Denials | 0 |
| Total Number of Penalties | 1 |
| Date | Deficiency | Harm Level | Status |
|---|---|---|---|
| Oct 30, 2025 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection | Potential for harm, isolated | Corrected by Dec 5, 2025 |
| Oct 30, 2025 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection | Potential for harm, isolated | Corrected by Dec 5, 2025 |
| Oct 30, 2025 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684, Quality of Life and Care, Complaint inspection | Potential for harm, isolated | Corrected by Dec 5, 2025 |
| Jul 24, 2025 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584, Resident Rights, Standard inspection | Potential for harm, pattern | Corrected by Aug 29, 2025 |
| Jul 24, 2025 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812, Nutrition and Dietary, Standard inspection | Potential for harm, pattern | Corrected by Aug 29, 2025 |
| Jul 24, 2025 | Provide and implement an infection prevention and control program. F0880, Infection Control, Standard inspection | Potential for harm, pattern | Corrected by Aug 29, 2025 |
| Jul 24, 2025 | Reasonably accommodate the needs and preferences of each resident. F0558, Resident Rights, Standard inspection | Potential for harm, isolated | Corrected by Aug 29, 2025 |
| Jul 24, 2025 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. F0561, Resident Rights, Standard inspection | Potential for harm, isolated | Corrected by Aug 29, 2025 |
| Jul 24, 2025 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609, Freedom from Abuse, Neglect, and Exploitation, Standard inspection | Potential for harm, isolated | Corrected by Aug 29, 2025 |
| Jul 24, 2025 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Aug 29, 2025 |
| Jul 24, 2025 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Aug 29, 2025 |
| Jul 24, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Aug 29, 2025 |
| May 7, 2025 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684, Quality of Life and Care, Complaint inspection | Potential for harm, isolated | Past non-compliance (already corrected) |
| Jul 25, 2024 | Prepare residents for a safe transfer or discharge from the nursing home. F0624, Resident Rights, Complaint inspection | Potential for harm, isolated | Corrected by Aug 23, 2024 |
| Jul 25, 2024 | Provide and implement an infection prevention and control program. F0880, Infection Control, Complaint inspection | Potential for harm, isolated | Corrected by Aug 23, 2024 |
| May 22, 2024 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection | Actual harm, isolated | Past non-compliance (already corrected) |
| May 22, 2024 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection | Potential for harm, isolated | Past non-compliance (already corrected) |
| May 22, 2024 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657, Resident Assessment and Care Planning, Complaint inspection | Potential for harm, isolated | Corrected by Jun 28, 2024 |
| Jan 19, 2024 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection | Potential for harm, isolated | Corrected by Mar 1, 2024 |
| Jan 19, 2024 | Respond appropriately to all alleged violations. F0610, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection | Potential for harm, isolated | Corrected by Mar 1, 2024 |
| Jan 19, 2024 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656, Resident Assessment and Care Planning, Complaint inspection | Potential for harm, isolated | Corrected by Mar 1, 2024 |
| Jan 19, 2024 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684, Quality of Life and Care, Complaint inspection | Potential for harm, isolated | Corrected by Mar 1, 2024 |
| Jan 19, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689, Quality of Life and Care, Complaint inspection | Potential for harm, isolated | Corrected by Mar 1, 2024 |
| Jan 19, 2024 | Provide safe, appropriate dialysis care/services for a resident who requires such services. F0698, Quality of Life and Care, Complaint inspection | Potential for harm, isolated | Corrected by Mar 1, 2024 |
| Sep 20, 2023 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684, Quality of Life and Care, Complaint inspection | Potential for harm, pattern | Corrected by Oct 20, 2023 |
| Sep 20, 2023 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842, Resident Assessment and Care Planning, Complaint inspection | Potential for harm, pattern | Corrected by Oct 20, 2023 |
| Sep 20, 2023 | Provide and implement an infection prevention and control program. F0880, Infection Control, Complaint inspection | Potential for harm, isolated | Corrected by Oct 20, 2023 |
| Sep 20, 2023 | Develop and implement policies and procedures for flu and pneumonia vaccinations. F0883, Infection Control, Complaint inspection | Potential for harm, isolated | Corrected by Oct 20, 2023 |
| May 3, 2023 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657, Resident Assessment and Care Planning, Standard inspection | Potential for harm, pattern | Corrected by Jun 16, 2023 |
| May 3, 2023 | Provide activities to meet all resident's needs. F0679, Quality of Life and Care, Standard inspection | Potential for harm, pattern | Corrected by Jun 16, 2023 |
| Quality Measure | Provider | National Avg. |
|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | 6.59 | 13.87 |
| Percentage of long-stay residents who lose too much weight | 8.26 | 5.19 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | 0 | 0.82 |
| Percentage of long-stay residents with a urinary tract infection | 3.49 | 1.59 |
| Percentage of long-stay residents who have depressive symptoms | 5.4 | 12.8 |
| Percentage of long-stay residents who were physically restrained | 0 | 0.13 |
| Percentage of long-stay residents experiencing one or more falls with major injury | 2.93 | 3.23 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine | 99.47 | 93.55 |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine | 85.45 | 82.04 |
| Percentage of short-stay residents who newly received an antipsychotic medication | 0 | 1.56 |
| Percentage of long-stay residents whose ability to walk independently worsened | 11.25 | 14.07 |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication | 29.3 | 19.52 |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine | 100 | 95.46 |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine | 96.55 | 79.75 |
| Percentage of long-stay residents with pressure ulcers | 4.01 | 4.62 |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence | 23.04 | 19.01 |
| Percentage of long-stay residents who received an antipsychotic medication | 14.14 | 15.38 |
Shenandoah Center Location: 50 Mulberry Tree Street, Charles Town, West Virginia 25414 Phone: (304) 724-1101 |