| Willows Center | |
| 723 Summers Street, Parkersburg, West Virginia 26101 | |
| (304) 428-5573 | |
| Name | Willows Center |
|---|---|
| Location | 723 Summers Street, Parkersburg, West Virginia |
| Certified By | Medicare and Medicaid |
| No. of Certified Beds | 97 |
| Occupancy Rate | 96.6% |
| Medicare ID (CCN) | 515085 |
| Legal Business Name | 723 Summers Street Operations LLC |
| Ownership Type | For Profit - Limited Liability Company |
| Chain | Genesis Healthcare (184 nursing homes) |
| Chain Average Overall Rating | 2.4 out of 5 |
| NPI Number | 1720262918 |
| Match | Confirmed listed in Medicare enrollment records |
| Organization Name | 723 Summers Street Operations LLC |
| Doing Business As | Willows Center |
| Address | 723 Summers St, Parkersburg, WV 26101 |
| Phone Number | 304-428-5573 |
| NPI Number | 1043168503 |
| Match | Possible same name, address or phone number |
| Organization Name | Willlows Center Opco, LLC |
| Address | 723 Summers St, Parkersburg, WV 26101 |
| Phone Number | 323-928-9445 |
| NPI Number | 1437195989 |
| Match | Possible same name, address or phone number |
| Organization Name | House of Campbell, Inc |
| Doing Business As | Willows Center |
| Address | 723 Summers St, Parkersburg, WV 26101 |
| Phone Number | 304-428-5573 |
| Ratings from Surveys (Inspections): | |
| Ratings from Quality Measures: | |
| Ratings from Staffing Data: | |
| Overall Rating: |
|---|
| Staffing Measure | Provider | National Avg. |
|---|---|---|
| Total nurse staff hours per resident per day | 3.34 | 3.86 |
| Registered nurse (RN) hours per resident per day | 0.61 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.78 | 0.86 |
| Nurse aide hours per resident per day | 1.96 | 2.32 |
| Total nurse staff hours per resident per day on the weekend | 2.88 | 3.42 |
| RN hours per resident per day on the weekend | 0.16 | 0.48 |
| Physical therapist hours per resident per day | 0.01 | 0.07 |
| Total nursing staff turnover | 49.4% | 45.8% |
| Registered nurse turnover | 62.5% | 42.9% |
| Number of administrators who have left the nursing home | 4 | 0.5 |
| Cited for abuse, neglect or exploitation of residents (Care Compare abuse icon) | No |
| Number of Fines | 0 |
| Total Amount of Fines in Dollars | $0 |
| Number of Payment Denials | 0 |
| Total Number of Penalties | 0 |
| Date | Deficiency | Harm Level | Status |
|---|---|---|---|
| Mar 10, 2026 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584, Resident Rights, Complaint inspection | Potential for harm, pattern | Corrected by Apr 8, 2026 |
| Dec 22, 2025 | Dispose of garbage and refuse properly. F0814, Nutrition and Dietary, Standard inspection | Potential for harm, widespread | Corrected by Jan 29, 2026 |
| Dec 22, 2025 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609, Freedom from Abuse, Neglect, and Exploitation, Standard inspection, Complaint inspection | Potential for harm, pattern | Corrected by Jan 29, 2026 |
| Dec 22, 2025 | Respond appropriately to all alleged violations. F0610, Freedom from Abuse, Neglect, and Exploitation, Standard inspection, Complaint inspection | Potential for harm, pattern | Corrected by Jan 29, 2026 |
| Dec 22, 2025 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656, Resident Assessment and Care Planning, Standard inspection | Potential for harm, pattern | Corrected by Jan 29, 2026 |
| Dec 22, 2025 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677, Quality of Life and Care, Standard inspection, Complaint inspection | Potential for harm, pattern | Corrected by Jan 29, 2026 |
| Dec 22, 2025 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684, Quality of Life and Care, Standard inspection | Potential for harm, pattern | Corrected by Mar 6, 2026 |
| Dec 22, 2025 | Provide safe, appropriate dialysis care/services for a resident who requires such services. F0698, Quality of Life and Care, Standard inspection | Potential for harm, pattern | Corrected by Jan 29, 2026 |
| Dec 22, 2025 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761, Pharmacy Service, Standard inspection | Potential for harm, pattern | Corrected by Jan 29, 2026 |
| Dec 22, 2025 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. F0804, Nutrition and Dietary, Standard inspection, Complaint inspection | Potential for harm, pattern | Corrected by Jan 29, 2026 |
| Dec 22, 2025 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. F0806, Nutrition and Dietary, Standard inspection | Potential for harm, pattern | Corrected by Jan 29, 2026 |
| Dec 22, 2025 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812, Nutrition and Dietary, Standard inspection, Complaint inspection | Potential for harm, pattern | Corrected by Jan 29, 2026 |
| Dec 22, 2025 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842, Resident Assessment and Care Planning, Standard inspection | Potential for harm, pattern | Corrected by Jan 29, 2026 |
| Dec 22, 2025 | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly F0868, Administration, Standard inspection | Potential for harm, pattern | Corrected by Jan 29, 2026 |
| Dec 22, 2025 | Provide and implement an infection prevention and control program. F0880, Infection Control, Standard inspection | Potential for harm, pattern | Corrected by Jan 29, 2026 |
| Dec 22, 2025 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550, Resident Rights, Standard inspection | Potential for harm, isolated | Corrected by Jan 29, 2026 |
| Dec 22, 2025 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. F0582, Resident Rights, Standard inspection | Potential for harm, isolated | Corrected by Jan 29, 2026 |
| Dec 22, 2025 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584, Resident Rights, Standard inspection | Potential for harm, isolated | Corrected by Mar 6, 2026 |
| Dec 22, 2025 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. F0644, Resident Assessment and Care Planning, Standard inspection | Potential for harm, isolated | Corrected by Jan 29, 2026 |
| Dec 22, 2025 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657, Resident Assessment and Care Planning, Standard inspection | Potential for harm, isolated | Corrected by Jan 29, 2026 |
| Dec 22, 2025 | Assist a resident in gaining access to vision and hearing services. F0685, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Jan 29, 2026 |
| Dec 22, 2025 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686, Quality of Life and Care, Standard inspection, Complaint inspection | Potential for harm, isolated | Corrected by Jan 29, 2026 |
| Dec 22, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Jan 29, 2026 |
| Dec 22, 2025 | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. F0849, Administration, Standard inspection | Potential for harm, isolated | Corrected by Jan 29, 2026 |
| Oct 30, 2025 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580, Resident Rights, Complaint inspection | Potential for harm, isolated | Corrected by Dec 3, 2025 |
| Oct 30, 2025 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. F0585, Resident Rights, Complaint inspection | Potential for harm, isolated | Corrected by Dec 3, 2025 |
| Oct 30, 2025 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684, Quality of Life and Care, Complaint inspection | Potential for harm, isolated | Corrected by Dec 3, 2025 |
| Feb 8, 2024 | Allow resident to participate in the development and implementation of his or her person-centered plan of care. F0553, Resident Rights, Standard inspection | Potential for harm, pattern | Corrected by Mar 14, 2024 |
| Feb 8, 2024 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584, Resident Rights, Standard inspection | Potential for harm, pattern | Corrected by Mar 14, 2024 |
| Feb 8, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689, Quality of Life and Care, Standard inspection | Potential for harm, pattern | Corrected by Mar 14, 2024 |
| Quality Measure | Provider | National Avg. |
|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | 22.82 | 13.87 |
| Percentage of long-stay residents who lose too much weight | 8.11 | 5.19 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | 0.21 | 0.82 |
| Percentage of long-stay residents with a urinary tract infection | 1 | 1.59 |
| Percentage of long-stay residents who have depressive symptoms | 12.54 | 12.8 |
| Percentage of long-stay residents who were physically restrained | 0 | 0.13 |
| Percentage of long-stay residents experiencing one or more falls with major injury | 4.56 | 3.23 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine | 94.14 | 93.55 |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine | 72.16 | 82.04 |
| Percentage of short-stay residents who newly received an antipsychotic medication | 0.99 | 1.56 |
| Percentage of long-stay residents whose ability to walk independently worsened | 19.12 | 14.07 |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication | 29.85 | 19.52 |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine | 85.06 | 95.46 |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine | 73.79 | 79.75 |
| Percentage of long-stay residents with pressure ulcers | 7.21 | 4.62 |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence | 26.6 | 19.01 |
| Percentage of long-stay residents who received an antipsychotic medication | 5.61 | 15.38 |
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