Caretenders in Holyoke, MA - Home Health Agency

Caretenders is a medicare certified home health care agency in Holyoke, Massachusetts. It is located in Holyoke at 330 Whitney Ave, Suite 720, Holyoke, Massachusetts 01040. You can reach out to the office of Caretenders via phone at (413) 592-1762. Caretenders provides healthcare services in Nursing Care, Physical Therapy, Occupational Therapy, Speech Pathology, Medical Social Services. It has the following ownership type - Proprietary.

Caretenders is certified by CMS (Centers for Medicare & Medicaid Services) and participates in medicare program. This means if you are part of medicare program, you may consider this home health facility for your medical needs. The medicare CCN number for Caretenders is 227584 and it was first certified by CMS in 2014 (12 years certified).

Name	Caretenders
Location	330 Whitney Ave, Suite 720, Holyoke, Massachusetts
Certified By	Medicare
Services Offered	Nursing Care Physical Therapy Occupational Therapy Speech Pathology Medical Social Services Home Health Aide
Medicare ID	227584
Ownership Type	Proprietary
Service Area Zip Codes	01001, 01002, 01007, 01008, 01009, 01010, 01013, 01020, 01021, 01022, 01027, 01028, 01030, 01033, 01034, 01035, 01036, 01038, 01039, 01040, 01053, 01054, 01056, 01057, 01060, 01061, 01062, 01069, 01073, 01075, 01077, 01079, 01080, 01081, 01082, 01085, 01089, 01095, 01096, 01103, 01104, 01105, 01106, 01107, 01108, 01109, 01118, 01119, 01128, 01129, 01151, 01375, 01521

Home healthcare agencies may have several NPI numbers. NPIs marked Confirmed are listed with Caretenders in Medicare enrollment records; Possible ones were matched in NPPES by name, address or phone number, so please use them accordingly.

NPI Number	1982943825
Match	Confirmed listed in Medicare enrollment records
Organization Name	Caretenders VS of Boston, LLC
Doing Business As	Caretenders
Address	330 Whitney Ave Ste 450, Holyoke, MA 01040
Phone Number	413-592-1762

Caretenders is "Medicare-certified" which means that this home health agency is approved by Medicare and meets certain federal health and safety requirements, however, home health agencies may vary in the quality of care and services they provide to their patients. The quality ratings give you an indication of the care Caretenders gives to their patients in comparison to other home health agencies. This quality rating is based on process quality measures and patient outcome measures survey conducted by CMS.

Quality Rating:

Process Quality Measures:

The below quality measures show how often Caretenders used best practices when caring for its patients (process measures). Caretenders quality data is compared against the national average with the color code indicators: Better than National Average Worse than National Average

Quality Measure	Provider	National Avg.
How often the home health team began their patients’ care in a timely manner	91.35	96.51
How often the home health team made sure that their patients have received a flu shot for the current flu season.	56.28	64.24
How often the agency sent a current list of the patient's medications to their next provider when the patient was discharged or transferred	59.39	81.21
How often the agency gave patients (or their caregivers) a current list of their medications when they were discharged	87.61	92.18

Patient Outcome Quality Measures:

The below quality measures show whether patients with Caretenders improved in certain important areas of care (patient outcome). Caretenders quality data is compared against the national average with the color code indicators: Better than National Average Worse than National Average

Quality Measure	Provider	National Avg.
How often patients got better at walking or moving around	92.8	88.6
How often patients got better at getting in and out of bed	90.05	89.71
How often patients got better at bathing	92.35	90.63
How often patients’ breathing improved	92.76	91.31
How often patients got better at taking their drugs correctly by mouth	95.5	88.07
How often physician-recommended actions to address medication issues were completely timely	92.06	94.45
How often patients' ability to move around and take care of themselves was at or above the expected level at discharge (discharge function score)	73.52	71.74
How often patients had one or more falls with a major injury during their home health care	1.09	0.93
How often patients developed new or worsened pressure ulcers (bed sores)	0	0.23

Hospital Use, Discharge and Medicare Spending:

These measures come from Medicare claims; CMS adjusts each rate for how sick the agency's patients were. Caretenders data is compared against the national average with the color code indicators: Better than National Average Worse than National Average

Quality Measure	Provider	National Avg.
Patients who went home or to the community after home health care and, over the next 31 days, had no unplanned hospital readmission and were alive (discharge to community)	91.6	77.71
Patients who had a potentially preventable hospital stay while getting home health care	10.34	10.83
Patients readmitted to the hospital for a potentially preventable condition within 30 days after home health care ended	4.93	4.12

Medicare spending per episode of care: 1.04 times the national average (1.00 = national average), based on 3,972 episodes.

The patient experience of care survey collects patient (or their family or friend's) feedback about topics for which the patient is the best source of information. When choosing a home health agency, patients can use this information to find out what other patients thought about the care given by a certain home health agency. The total number of patients who responded in this survey for Caretenders are 489.

Question Type:	Rating by Patients
Patient survey summary star rating
Health team gave care in a professional way
Health team communicated well with them
Health team discussed medicines, pain, and home safety
How patients rated overall care from agency

The patient survey data of Caretenders is compared against the national average with the color code indicators: Better than National Average Worse than National Average

Experience Measure	Provider	National Avg.
Percent of patients who reported that their home health team gave care in a professional way	91	89
Percent of patients who reported that their home health team communicated well with them	87	86
Percent of patients who reported that their home health team discussed medicines, pain, and home safety with them	83	82
Percent of patients who gave their home health agency a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	87	85
Percent of patients who reported YES, they would definitely recommend the home health agency to friends and family	84	79

Survey response rate: 26%.

Other Home Healthcare Agencies in Holyoke, MA

Holyoke Visiting Nurse Assoc Location: 575 Beech Street, Holyoke, Massachusetts 01040 Ratings: Phone: (413) 887-5543

Vcare Home Care LLC Location: 200 High Street, Holyoke, Massachusetts 01040 Ratings: NA Phone: (508) 752-1700

Home Health Care

Home health care is a wide range of health care services that can be given in your home for an illness or injury. Home health care is usually less expensive, more convenient, and just as effective as care you get in a hospital or skilled nursing facility (SNF). The goal of home health care is to treat an illness or injury. Home health care helps you get better, regain your independence, and become as self-sufficient as possible.

Medicare Care Compare

Medicare's Care Compare (which replaced Home Health Compare in 2020) has information about the quality of care provided by "Medicare-certified" home health agencies throughout the nation. "Medicare-certified" means the home health agency is approved by Medicare and meets certain federal health and safety requirements.

NOTE: Medicare won't cover home health services provided by a home health agency that hasn't been Medicare-certified.