| Troy Victorian Rehabilitation & Nursing Care Cntr | |
| 100 New Turnpike Road, Troy, New York 12182 | |
| (518) 235-1410 | |
| Name | Troy Victorian Rehabilitation & Nursing Care Cntr |
|---|---|
| Location | 100 New Turnpike Road, Troy, New York |
| Certified By | Medicare and Medicaid |
| No. of Certified Beds | 120 |
| Occupancy Rate | 94.75% |
| Medicare ID (CCN) | 335377 |
| Legal Business Name | Troy Diamond Operations LLC |
| Ownership Type | For Profit - Limited Liability Company |
| NPI Number | 1316252828 |
| Match | Possible same name, address or phone number |
| Organization Name | Troy Operating Co LLC |
| Address | 100 New Turnpike Rd, Troy, NY 12182 |
| Phone Number | 518-235-1410 |
| NPI Number | 1487647889 |
| Match | Possible same name, address or phone number |
| Organization Name | Highgate Ltc Mangement LLC |
| Doing Business As | Northwoods Rehab and Extended Care Facilities at Troy |
| Address | 100 New Turnpike Rd, Troy, NY 12182 |
| Phone Number | 518-235-1410 |
| NPI Number | 1790136703 |
| Match | Possible same name, address or phone number |
| Organization Name | Diamond Hill Operator, LLC |
| Address | 100 New Turnpike Rd, Troy, NY 12182 |
| Phone Number | 518-235-1410 |
| NPI Number | 1851925051 |
| Match | Possible same name, address or phone number |
| Organization Name | Troy Diamond Operations LLC |
| Doing Business As | The Diamond Nursing and Rehabilitation Center |
| Address | 100 New Turnpike Rd, Troy, NY 12182 |
| Phone Number | 518-235-1410 |
| Ratings from Surveys (Inspections): | |
| Ratings from Quality Measures: | |
| Ratings from Staffing Data: | |
| Overall Rating: |
|---|
| Staffing Measure | Provider | National Avg. |
|---|---|---|
| Total nurse staff hours per resident per day | 2.96 | 3.86 |
| Registered nurse (RN) hours per resident per day | 0.42 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.96 | 0.86 |
| Nurse aide hours per resident per day | 1.58 | 2.32 |
| Total nurse staff hours per resident per day on the weekend | 2.46 | 3.42 |
| RN hours per resident per day on the weekend | 0.25 | 0.48 |
| Physical therapist hours per resident per day | 0.06 | 0.07 |
| Total nursing staff turnover | 57.4% | 45.8% |
| Registered nurse turnover | 57.9% | 42.9% |
| Number of administrators who have left the nursing home | 2 | 0.5 |
| Cited for abuse, neglect or exploitation of residents (Care Compare abuse icon) | No |
| Number of Fines | 3 |
| Total Amount of Fines in Dollars | $269,574 |
| Number of Payment Denials | 0 |
| Total Number of Penalties | 3 |
| Date | Deficiency | Harm Level | Status |
|---|---|---|---|
| May 18, 2026 | Provide enough food/fluids to maintain a resident's health. F0692, Quality of Life and Care, Standard inspection | Potential for harm, pattern | Corrected by Jun 15, 2026 |
| May 18, 2026 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755, Pharmacy Service, Standard inspection | Potential for harm, pattern | Corrected by Jun 15, 2026 |
| May 18, 2026 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812, Nutrition and Dietary, Standard inspection | Potential for harm, pattern | Corrected by Jun 15, 2026 |
| May 18, 2026 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550, Resident Rights, Standard inspection | Potential for harm, isolated | Corrected by Jun 15, 2026 |
| May 18, 2026 | Allow residents to self-administer drugs if determined clinically appropriate. F0554, Resident Rights, Standard inspection | Potential for harm, isolated | Corrected by Jun 15, 2026 |
| May 18, 2026 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584, Resident Rights, Standard inspection, Complaint inspection | Potential for harm, isolated | Corrected by Jun 15, 2026 |
| May 18, 2026 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656, Resident Assessment and Care Planning, Standard inspection, Complaint inspection | Potential for harm, isolated | Corrected by Jun 15, 2026 |
| May 18, 2026 | Ensure services provided by the nursing facility meet professional standards of quality. F0658, Resident Assessment and Care Planning, Standard inspection | Potential for harm, isolated | Corrected by Jun 15, 2026 |
| May 18, 2026 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677, Quality of Life and Care, Standard inspection, Complaint inspection | Potential for harm, isolated | Corrected by Jun 15, 2026 |
| May 18, 2026 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Jun 15, 2026 |
| May 18, 2026 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686, Quality of Life and Care, Standard inspection, Complaint inspection | Potential for harm, isolated | Corrected by Jun 15, 2026 |
| May 18, 2026 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Jun 15, 2026 |
| May 18, 2026 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. F0690, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Jun 15, 2026 |
| May 18, 2026 | Provide safe, appropriate dialysis care/services for a resident who requires such services. F0698, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Jun 15, 2026 |
| May 18, 2026 | Provide and implement an infection prevention and control program. F0880, Infection Control, Standard inspection | Potential for harm, isolated | Corrected by Jun 15, 2026 |
| May 18, 2026 | Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards. F0836, Administration, Standard inspection | Minimal harm potential, pattern | Corrected by Jun 15, 2026 |
| Mar 9, 2026 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689, Quality of Life and Care, Complaint inspection | Immediate jeopardy, isolated | Corrected by May 8, 2026 |
| Mar 9, 2026 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection | Potential for harm, isolated | Corrected by May 8, 2026 |
| Mar 9, 2026 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656, Resident Assessment and Care Planning, Complaint inspection | Potential for harm, isolated | Corrected by May 8, 2026 |
| May 9, 2025 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600, Freedom from Abuse, Neglect, and Exploitation, Standard inspection, Complaint inspection | Actual harm, isolated | Corrected by Jul 8, 2025 |
| May 9, 2025 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584, Resident Rights, Standard inspection, Complaint inspection | Potential for harm, widespread | Corrected by Oct 3, 2025 |
| May 9, 2025 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656, Resident Assessment and Care Planning, Standard inspection, Complaint inspection | Potential for harm, widespread | Corrected by Jul 8, 2025 |
| May 9, 2025 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. F0725, Nursing and Physician Services, Standard inspection, Complaint inspection | Potential for harm, widespread | Corrected by Jul 9, 2025 |
| May 9, 2025 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. F0756, Pharmacy Service, Standard inspection | Potential for harm, widespread | Corrected by Jul 8, 2025 |
| May 9, 2025 | Ensure medication error rates are not 5 percent or greater. F0759, Pharmacy Service, Standard inspection | Potential for harm, widespread | Corrected by Jul 8, 2025 |
| May 9, 2025 | Ensure that residents are free from significant medication errors. F0760, Pharmacy Service, Standard inspection, Complaint inspection | Potential for harm, widespread | Corrected by Jul 8, 2025 |
| May 9, 2025 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761, Pharmacy Service, Standard inspection | Potential for harm, widespread | Corrected by Jul 8, 2025 |
| May 9, 2025 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550, Resident Rights, Standard inspection, Complaint inspection | Potential for harm, pattern | Corrected by Jul 8, 2025 |
| May 9, 2025 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609, Freedom from Abuse, Neglect, and Exploitation, Standard inspection, Complaint inspection | Potential for harm, pattern | Corrected by Jul 8, 2025 |
| May 9, 2025 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657, Resident Assessment and Care Planning, Standard inspection, Complaint inspection | Potential for harm, pattern | Corrected by Jul 8, 2025 |
| Quality Measure | Provider | National Avg. |
|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | 13.82 | 13.87 |
| Percentage of long-stay residents who lose too much weight | 3.88 | 5.19 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | 0.65 | 0.82 |
| Percentage of long-stay residents with a urinary tract infection | 1.34 | 1.59 |
| Percentage of long-stay residents who have depressive symptoms | 11.68 | 12.8 |
| Percentage of long-stay residents who were physically restrained | 0 | 0.13 |
| Percentage of long-stay residents experiencing one or more falls with major injury | 5.9 | 3.23 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine | 62.31 | 93.55 |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine | 62.7 | 82.04 |
| Percentage of short-stay residents who newly received an antipsychotic medication | 1.46 | 1.56 |
| Percentage of long-stay residents whose ability to walk independently worsened | 8.18 | 14.07 |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication | 19.05 | 19.52 |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine | 92.45 | 95.46 |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine | 75.79 | 79.75 |
| Percentage of long-stay residents with pressure ulcers | 5.88 | 4.62 |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence | 30.37 | 19.01 |
| Percentage of long-stay residents who received an antipsychotic medication | 27.96 | 15.38 |
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