| Delaware Oaks Center for Rehabilitation and Nursin | |
| 1205 Delaware Avenue, Buffalo, New York 14209 | |
| (716) 885-3838 | |
| Name | Delaware Oaks Center for Rehabilitation and Nursin |
|---|---|
| Location | 1205 Delaware Avenue, Buffalo, New York |
| Certified By | Medicare and Medicaid |
| No. of Certified Beds | 95 |
| Occupancy Rate | 96.84% |
| Medicare ID (CCN) | 335640 |
| Legal Business Name | En Operations Acquisitions LLC |
| Ownership Type | For Profit - Partnership |
| Chain | The Grand Healthcare (16 nursing homes) |
| Chain Average Overall Rating | 1.8 out of 5 |
| NPI Number | 1376113852 |
| Match | Confirmed listed in Medicare enrollment records |
| Organization Name | En Operations Acquisitions LLC |
| Doing Business As | Delaware Oaks Center for Rehabilitation and Nursing |
| Address | 1205 Delaware Ave, Buffalo, NY 14209 |
| Phone Number | 877-567-0402 |
| NPI Number | 1366919318 |
| Match | Possible same name, address or phone number |
| Organization Name | En Receiver LLC |
| Address | 1205 Delaware Ave, Buffalo, NY 14209 |
| Phone Number | 718-215-6000 |
| NPI Number | 1407255003 |
| Match | Possible same name, address or phone number |
| Organization Name | Opal Care LLC |
| Doing Business As | Emerald South Nursing and Rehabilitation Center |
| Address | 1175 Delaware Ave, Buffalo, NY 14209 |
| Phone Number | 716-885-6733 |
| NPI Number | 1518366103 |
| Match | Possible same name, address or phone number |
| Organization Name | Ruby Care LLC |
| Doing Business As | Emerald North Nursing and Rehabilitation Center |
| Address | 1205 Delaware Ave, Buffalo, NY 14209 |
| Phone Number | 716-885-3838 |
| NPI Number | 1528015682 |
| Match | Possible same name, address or phone number |
| Organization Name | Presbyterian Senior Care of Western New York, Inc. |
| Doing Business As | Hawthorn Health Multicare Center for Living |
| Address | 1175 Delaware Ave, Buffalo, NY 14209 |
| Phone Number | 716-885-6733 |
| NPI Number | 1528318763 |
| Match | Possible same name, address or phone number |
| Organization Name | Receiver Services LLC |
| Doing Business As | Hawthorn Health Multicare Center |
| Address | 1175 Delaware Ave, Buffalo, NY 14209 |
| Phone Number | 716-885-6733 |
| NPI Number | 1639116791 |
| Match | Possible same name, address or phone number |
| Organization Name | Presbyterian Senior Care of Western New York, Inc. |
| Doing Business As | Harbour Health Multicare Center for Living |
| Address | 1205 Delaware Ave, Buffalo, NY 14209 |
| Phone Number | 716-885-3838 |
| NPI Number | 1962752105 |
| Match | Possible same name, address or phone number |
| Organization Name | Receiver Services |
| Doing Business As | Harbour Health Multicare Center |
| Address | 1205 Delaware Ave, Buffalo, NY 14209 |
| Phone Number | 716-885-3838 |
| Ratings from Surveys (Inspections): | |
| Ratings from Quality Measures: | |
| Ratings from Staffing Data: | |
| Overall Rating: |
|---|
| Staffing Measure | Provider | National Avg. |
|---|---|---|
| Total nurse staff hours per resident per day | 3.23 | 3.86 |
| Registered nurse (RN) hours per resident per day | 0.46 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.76 | 0.86 |
| Nurse aide hours per resident per day | 2.01 | 2.32 |
| Total nurse staff hours per resident per day on the weekend | 2.75 | 3.42 |
| RN hours per resident per day on the weekend | 0.23 | 0.48 |
| Physical therapist hours per resident per day | 0.12 | 0.07 |
| Total nursing staff turnover | 47.4% | 45.8% |
| Registered nurse turnover | 52.6% | 42.9% |
| Number of administrators who have left the nursing home | 0 | 0.5 |
| Cited for abuse, neglect or exploitation of residents (Care Compare abuse icon) | Yes |
| Number of Fines | 0 |
| Total Amount of Fines in Dollars | $0 |
| Number of Payment Denials | 0 |
| Total Number of Penalties | 0 |
| Date | Deficiency | Harm Level | Status |
|---|---|---|---|
| Nov 24, 2025 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection | Potential for harm, isolated | Corrected by Jan 19, 2026 |
| Nov 24, 2025 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection | Potential for harm, isolated | Corrected by Jan 19, 2026 |
| Mar 26, 2025 | Provide and implement an infection prevention and control program. F0880, Infection Control, Complaint inspection | Potential for harm, isolated | Corrected by May 15, 2025 |
| Aug 9, 2024 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. F0925, Environmental, Standard inspection | Potential for harm, widespread | Corrected by Oct 7, 2024 |
| Aug 9, 2024 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584, Resident Rights, Standard inspection, Complaint inspection | Potential for harm, pattern | Corrected by Oct 7, 2024 |
| Aug 9, 2024 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600, Freedom from Abuse, Neglect, and Exploitation, Standard inspection, Complaint inspection | Potential for harm, isolated | Corrected by Oct 7, 2024 |
| Aug 9, 2024 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. F0604, Freedom from Abuse, Neglect, and Exploitation, Standard inspection | Potential for harm, isolated | Corrected by Oct 7, 2024 |
| Aug 9, 2024 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656, Resident Assessment and Care Planning, Standard inspection, Complaint inspection | Potential for harm, isolated | Corrected by Oct 7, 2024 |
| Aug 9, 2024 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Oct 7, 2024 |
| Aug 9, 2024 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. F0688, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Oct 7, 2024 |
| Aug 9, 2024 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. F0806, Nutrition and Dietary, Standard inspection, Complaint inspection | Potential for harm, isolated | Corrected by Oct 7, 2024 |
| Mar 24, 2023 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812, Nutrition and Dietary, Standard inspection | Potential for harm, widespread | Corrected by May 12, 2023 |
| Mar 24, 2023 | Make sure that a working call system is available in each resident's bathroom and bathing area. F0919, Environmental, Standard inspection | Potential for harm, pattern | Corrected by May 12, 2023 |
| Mar 24, 2023 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600, Freedom from Abuse, Neglect, and Exploitation, Standard inspection | Potential for harm, isolated | Corrected by May 12, 2023 |
| Mar 24, 2023 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609, Freedom from Abuse, Neglect, and Exploitation, Standard inspection | Potential for harm, isolated | Corrected by May 12, 2023 |
| Mar 24, 2023 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. F0758, Pharmacy Service, Standard inspection | Potential for harm, isolated | Corrected by May 12, 2023 |
| Apr 14, 2021 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550, Resident Rights, Standard inspection | Potential for harm, isolated | Corrected by Jun 8, 2021 |
| Apr 14, 2021 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Jun 8, 2021 |
| Apr 14, 2021 | Provide safe, appropriate dialysis care/services for a resident who requires such services. F0698, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Jun 8, 2021 |
| Apr 14, 2021 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. F0758, Pharmacy Service, Standard inspection | Potential for harm, isolated | Corrected by Jun 8, 2021 |
| Apr 14, 2021 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761, Pharmacy Service, Standard inspection | Potential for harm, isolated | Corrected by Jun 8, 2021 |
| Quality Measure | Provider | National Avg. |
|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | 7.12 | 13.87 |
| Percentage of long-stay residents who lose too much weight | 9.02 | 5.19 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | 0.38 | 0.82 |
| Percentage of long-stay residents with a urinary tract infection | 0.34 | 1.59 |
| Percentage of long-stay residents who have depressive symptoms | 8.68 | 12.8 |
| Percentage of long-stay residents who were physically restrained | 0 | 0.13 |
| Percentage of long-stay residents experiencing one or more falls with major injury | 1.29 | 3.23 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine | 97.09 | 93.55 |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine | 77.43 | 82.04 |
| Percentage of short-stay residents who newly received an antipsychotic medication | 1 | 1.56 |
| Percentage of long-stay residents whose ability to walk independently worsened | 2.37 | 14.07 |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication | 8.14 | 19.52 |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine | 96.3 | 95.46 |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine | 76.04 | 79.75 |
| Percentage of long-stay residents with pressure ulcers | 7.98 | 4.62 |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence | 22.6 | 19.01 |
| Percentage of long-stay residents who received an antipsychotic medication | 17.14 | 15.38 |
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