| Arrowhead Springs Healthcare | |
| 1335 N. Waterman Ave., San Bernardino, California 92404 | |
| (909) 885-0268 | |
| Name | Arrowhead Springs Healthcare |
|---|---|
| Location | 1335 N. Waterman Ave., San Bernardino, California |
| Certified By | Medicare and Medicaid |
| No. of Certified Beds | 119 |
| Occupancy Rate | 91.6% |
| Medicare ID (CCN) | 055708 |
| Legal Business Name | Perris Hills Healthcare LLC |
| Ownership Type | For Profit - Corporation |
| Chain | The Ensign Group (342 nursing homes) |
| Chain Average Overall Rating | 3.2 out of 5 |
| NPI Number | 1831777564 |
| Match | Confirmed listed in Medicare enrollment records |
| Organization Name | Perris Hills Healthcare LLC |
| Doing Business As | Arrowhead Springs Healthcare |
| Address | 1335 N Waterman Ave, San Bernardino, CA 92404 |
| Phone Number | 909-885-0268 |
| NPI Number | 1396739199 |
| Match | Possible same name, address or phone number |
| Organization Name | San Bernardino Convalescent Operations Inc. |
| Doing Business As | Legacy Post-acute Rehabilitation Center |
| Address | 1335 N Waterman Ave, San Bernardino, CA 92404 |
| Phone Number | 909-885-0268 |
| Ratings from Surveys (Inspections): | |
| Ratings from Quality Measures: | |
| Ratings from Staffing Data: | |
| Overall Rating: |
|---|
| Staffing Measure | Provider | National Avg. |
|---|---|---|
| Total nurse staff hours per resident per day | 4.61 | 3.86 |
| Registered nurse (RN) hours per resident per day | 0.32 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 1.59 | 0.86 |
| Nurse aide hours per resident per day | 2.71 | 2.32 |
| Total nurse staff hours per resident per day on the weekend | 3.88 | 3.42 |
| RN hours per resident per day on the weekend | 0.21 | 0.48 |
| Physical therapist hours per resident per day | 0.08 | 0.07 |
| Total nursing staff turnover | 25.2% | 45.8% |
| Registered nurse turnover | 22.2% | 42.9% |
| Number of administrators who have left the nursing home | 1 | 0.5 |
| Cited for abuse, neglect or exploitation of residents (Care Compare abuse icon) | No |
| Number of Fines | 0 |
| Total Amount of Fines in Dollars | $0 |
| Number of Payment Denials | 0 |
| Total Number of Penalties | 0 |
| Date | Deficiency | Harm Level | Status |
|---|---|---|---|
| Jun 4, 2026 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. F0582, Resident Rights, Standard inspection | Potential for harm, pattern | Corrected by Jun 25, 2026 |
| Jun 4, 2026 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. F0644, Resident Assessment and Care Planning, Standard inspection | Potential for harm, pattern | Corrected by Jun 25, 2026 |
| Jun 4, 2026 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. F0693, Quality of Life and Care, Standard inspection | Potential for harm, pattern | Corrected by Jun 25, 2026 |
| Jun 4, 2026 | Allow residents to self-administer drugs if determined clinically appropriate. F0554, Resident Rights, Standard inspection | Potential for harm, isolated | Corrected by Jun 25, 2026 |
| Jun 4, 2026 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. F0636, Resident Assessment and Care Planning, Standard inspection | Potential for harm, isolated | Corrected by Jun 25, 2026 |
| Jun 4, 2026 | PASARR screening for Mental disorders or Intellectual Disabilities F0645, Resident Assessment and Care Planning, Standard inspection | Potential for harm, isolated | Corrected by Jun 25, 2026 |
| Jun 4, 2026 | Ensure medication error rates are not 5 percent or greater. F0759, Pharmacy Service, Standard inspection | Potential for harm, isolated | Corrected by Jun 25, 2026 |
| Jun 4, 2026 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761, Pharmacy Service, Standard inspection | Potential for harm, isolated | Corrected by Jun 25, 2026 |
| Jun 4, 2026 | Provide and implement an infection prevention and control program. F0880, Infection Control, Standard inspection | Potential for harm, isolated | Corrected by Jun 25, 2026 |
| Apr 24, 2025 | Dispose of garbage and refuse properly. F0814, Nutrition and Dietary, Standard inspection, Complaint inspection | Potential for harm, widespread | Corrected by May 16, 2025 |
| Apr 24, 2025 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584, Resident Rights, Standard inspection, Complaint inspection | Potential for harm, isolated | Corrected by May 16, 2025 |
| Apr 24, 2025 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656, Resident Assessment and Care Planning, Standard inspection, Complaint inspection | Potential for harm, isolated | Corrected by May 16, 2025 |
| Apr 24, 2025 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677, Quality of Life and Care, Standard inspection, Complaint inspection | Potential for harm, isolated | Corrected by May 16, 2025 |
| Apr 24, 2025 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. F0700, Quality of Life and Care, Standard inspection, Complaint inspection | Potential for harm, isolated | Corrected by May 16, 2025 |
| Apr 24, 2025 | Provide and implement an infection prevention and control program. F0880, Infection Control, Standard inspection, Complaint inspection | Potential for harm, isolated | Corrected by May 16, 2025 |
| Mar 7, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689, Quality of Life and Care, Complaint inspection | Potential for harm, isolated | Corrected by Mar 17, 2025 |
| Feb 12, 2025 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684, Quality of Life and Care, Complaint inspection | Potential for harm, isolated | Corrected by Feb 24, 2025 |
| Nov 6, 2024 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684, Quality of Life and Care, Complaint inspection | Potential for harm, isolated | Corrected by Nov 15, 2024 |
| May 24, 2024 | Provide and implement an infection prevention and control program. F0880, Infection Control, Complaint inspection | Potential for harm, isolated | Corrected by Jun 6, 2024 |
| Sep 1, 2023 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686, Quality of Life and Care, Complaint inspection | Potential for harm, isolated | Corrected by Sep 14, 2023 |
| Aug 31, 2023 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684, Quality of Life and Care, Complaint inspection | Potential for harm, pattern | Corrected by Sep 14, 2023 |
| May 26, 2022 | Keep all essential equipment working safely. F0908, Environmental, Standard inspection | Potential for harm, widespread | Corrected by Jun 22, 2022 |
| May 26, 2022 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. F0578, Resident Rights, Standard inspection | Potential for harm, isolated | Corrected by Jun 22, 2022 |
| May 26, 2022 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. F0688, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Jun 22, 2022 |
| May 26, 2022 | Provide enough food/fluids to maintain a resident's health. F0692, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Jun 22, 2022 |
| May 26, 2022 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. F0693, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Jun 22, 2022 |
| May 26, 2022 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755, Pharmacy Service, Standard inspection | Potential for harm, isolated | Corrected by Jun 22, 2022 |
| May 26, 2022 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. F0756, Pharmacy Service, Standard inspection | Potential for harm, isolated | Corrected by Jun 22, 2022 |
| May 26, 2022 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842, Resident Assessment and Care Planning, Standard inspection | Potential for harm, isolated | Corrected by Jun 22, 2022 |
| May 26, 2022 | Provide and implement an infection prevention and control program. F0880, Infection Control, Standard inspection | Potential for harm, isolated | Corrected by Jun 22, 2022 |
| Quality Measure | Provider | National Avg. |
|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | 8.58 | 13.87 |
| Percentage of long-stay residents who lose too much weight | 1.17 | 5.19 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | 0.55 | 0.82 |
| Percentage of long-stay residents with a urinary tract infection | 0.74 | 1.59 |
| Percentage of long-stay residents who have depressive symptoms | 10.98 | 12.8 |
| Percentage of long-stay residents who were physically restrained | 0 | 0.13 |
| Percentage of long-stay residents experiencing one or more falls with major injury | 0.71 | 3.23 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine | 99.29 | 93.55 |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine | 95.76 | 82.04 |
| Percentage of short-stay residents who newly received an antipsychotic medication | 0.71 | 1.56 |
| Percentage of long-stay residents whose ability to walk independently worsened | 10.19 | 14.07 |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication | 6.37 | 19.52 |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine | 97.62 | 95.46 |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine | 95.06 | 79.75 |
| Percentage of long-stay residents with pressure ulcers | 7.19 | 4.62 |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence | 8.12 | 19.01 |
| Percentage of long-stay residents who received an antipsychotic medication | 2.38 | 15.38 |
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