| Complete Care at Prospect Heights LLC | |
| 336 Prospect Ave, Hackensack, New Jersey 07601 | |
| (201) 678-1800 | |
| Name | Complete Care at Prospect Heights LLC |
|---|---|
| Location | 336 Prospect Ave, Hackensack, New Jersey |
| Certified By | Medicare and Medicaid |
| No. of Certified Beds | 196 |
| Occupancy Rate | 62.24% |
| Medicare ID (CCN) | 315460 |
| Legal Business Name | Complete Care at Prospect Heights LLC |
| Ownership Type | For Profit - Limited Liability Company |
| Chain | Complete Care (85 nursing homes) |
| Chain Average Overall Rating | 3.1 out of 5 |
| NPI Number | 1619444221 |
| Match | Confirmed listed in Medicare enrollment records |
| Organization Name | Bergen Post Acute Care, LLC |
| Doing Business As | Hackensack Meridian Health Prospect Heights Care Center |
| Address | 336 Prospect Ave, Hackensack, NJ 07601 |
| Phone Number | 201-518-7800 |
| NPI Number | 1750062535 |
| Match | Confirmed listed in Medicare enrollment records |
| Organization Name | Complete Care at Prospect Heights LLC |
| Address | 336 Prospect Ave, Hackensack, NJ 07601 |
| Phone Number | 201-678-1800 |
| NPI Number | 1154328706 |
| Match | Possible same name, address or phone number |
| Organization Name | Browertown Associates, Inc. |
| Doing Business As | Prospect Heights Care Center |
| Address | 336 Prospect Ave, Hackensack, NJ 07601 |
| Phone Number | 201-678-1800 |
| Ratings from Surveys (Inspections): | |
| Ratings from Quality Measures: | |
| Ratings from Staffing Data: | |
| Overall Rating: |
|---|
| Staffing Measure | Provider | National Avg. |
|---|---|---|
| Total nurse staff hours per resident per day | 3.09 | 3.86 |
| Registered nurse (RN) hours per resident per day | 0.86 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.99 | 0.86 |
| Nurse aide hours per resident per day | 1.24 | 2.32 |
| Total nurse staff hours per resident per day on the weekend | 2.61 | 3.42 |
| RN hours per resident per day on the weekend | 0.54 | 0.48 |
| Physical therapist hours per resident per day | 0.2 | 0.07 |
| Total nursing staff turnover | 45.9% | 45.8% |
| Registered nurse turnover | 42.1% | 42.9% |
| Number of administrators who have left the nursing home | 1 | 0.5 |
| Cited for abuse, neglect or exploitation of residents (Care Compare abuse icon) | No |
| Number of Fines | 6 |
| Total Amount of Fines in Dollars | $59,312 |
| Number of Payment Denials | 0 |
| Total Number of Penalties | 6 |
| Date | Deficiency | Harm Level | Status |
|---|---|---|---|
| Jan 29, 2026 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812, Nutrition and Dietary, Standard inspection | Potential for harm, widespread | Corrected by Feb 2, 2026 |
| Jan 29, 2026 | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. F0838, Administration, Standard inspection | Potential for harm, widespread | Corrected by Feb 2, 2026 |
| Jan 29, 2026 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584, Resident Rights, Standard inspection, Complaint inspection | Potential for harm, pattern | Corrected by Feb 2, 2026 |
| Jan 29, 2026 | Provide and implement an infection prevention and control program. F0880, Infection Control, Standard inspection | Potential for harm, pattern | Corrected by Feb 2, 2026 |
| Jan 29, 2026 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. F0605, Freedom from Abuse, Neglect, and Exploitation, Standard inspection | Potential for harm, isolated | Corrected by Feb 2, 2026 |
| Jan 29, 2026 | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. F0640, Resident Assessment and Care Planning, Standard inspection | Potential for harm, isolated | Corrected by Feb 2, 2026 |
| Jan 29, 2026 | Ensure each resident receives an accurate assessment. F0641, Resident Assessment and Care Planning, Standard inspection | Potential for harm, isolated | Corrected by Feb 2, 2026 |
| Jan 29, 2026 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657, Resident Assessment and Care Planning, Standard inspection | Potential for harm, isolated | Corrected by Feb 2, 2026 |
| Jan 29, 2026 | Ensure services provided by the nursing facility meet professional standards of quality. F0658, Resident Assessment and Care Planning, Standard inspection | Potential for harm, isolated | Corrected by Feb 2, 2026 |
| Jan 29, 2026 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Feb 2, 2026 |
| Jan 29, 2026 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Feb 2, 2026 |
| Jan 29, 2026 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. F0693, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Feb 2, 2026 |
| Jan 29, 2026 | Provide safe, appropriate dialysis care/services for a resident who requires such services. F0698, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Feb 2, 2026 |
| Jan 29, 2026 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. F0725, Nursing and Physician Services, Standard inspection, Complaint inspection | Potential for harm, isolated | Corrected by Feb 2, 2026 |
| Jan 29, 2026 | Post nurse staffing information every day. F0732, Nursing and Physician Services, Standard inspection | Potential for harm, isolated | Corrected by Feb 2, 2026 |
| Jan 29, 2026 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. F0756, Pharmacy Service, Standard inspection | Potential for harm, isolated | Corrected by Feb 2, 2026 |
| Jan 29, 2026 | Ensure each resident’s drug regimen must be free from unnecessary drugs. F0757, Pharmacy Service, Standard inspection | Potential for harm, isolated | Corrected by Feb 2, 2026 |
| Jan 29, 2026 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761, Pharmacy Service, Standard inspection | Potential for harm, isolated | Corrected by Feb 2, 2026 |
| Jan 29, 2026 | Keep all essential equipment working safely. F0908, Environmental, Standard inspection | Potential for harm, isolated | Corrected by Feb 2, 2026 |
| Mar 5, 2025 | Ensure services provided by the nursing facility meet professional standards of quality. F0658, Resident Assessment and Care Planning, Complaint inspection | Potential for harm, isolated | Corrected by Mar 6, 2025 |
| Feb 11, 2025 | Provide and implement an infection prevention and control program. F0880, Infection Control, Infection control inspection | Potential for harm, isolated | Corrected by Feb 12, 2025 |
| Sep 27, 2024 | Provide and implement an infection prevention and control program. F0880, Infection Control, Standard inspection, Complaint inspection | Potential for harm, pattern | Corrected by Nov 7, 2024 |
| Sep 27, 2024 | Provide safe and appropriate respiratory care for a resident when needed. F0695, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Nov 7, 2024 |
| Sep 27, 2024 | Post nurse staffing information every day. F0732, Nursing and Physician Services, Standard inspection | Minimal harm potential, widespread | Corrected by Nov 7, 2024 |
| Apr 16, 2024 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657, Resident Assessment and Care Planning, Complaint inspection | Actual harm, isolated | Corrected by May 8, 2024 |
| Apr 16, 2024 | Provide safe, appropriate pain management for a resident who requires such services. F0697, Quality of Life and Care, Complaint inspection | Actual harm, isolated | Corrected by May 8, 2024 |
| Apr 16, 2024 | Ensure each resident receives an accurate assessment. F0641, Resident Assessment and Care Planning, Complaint inspection | Potential for harm, isolated | Corrected by May 8, 2024 |
| Apr 16, 2024 | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. F0676, Quality of Life and Care, Complaint inspection | Potential for harm, isolated | Corrected by May 8, 2024 |
| Apr 16, 2024 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. F0725, Nursing and Physician Services, Complaint inspection | Potential for harm, isolated | Corrected by May 8, 2024 |
| Feb 15, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689, Quality of Life and Care, Complaint inspection | Immediate jeopardy, isolated | Past non-compliance (already corrected) |
| Quality Measure | Provider | National Avg. |
|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | 16.94 | 13.87 |
| Percentage of long-stay residents who lose too much weight | 2.26 | 5.19 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | 0 | 0.82 |
| Percentage of long-stay residents with a urinary tract infection | 0.37 | 1.59 |
| Percentage of long-stay residents who have depressive symptoms | 14.41 | 12.8 |
| Percentage of long-stay residents who were physically restrained | 0 | 0.13 |
| Percentage of long-stay residents experiencing one or more falls with major injury | 1.43 | 3.23 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine | 97.5 | 93.55 |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine | 92.65 | 82.04 |
| Percentage of short-stay residents who newly received an antipsychotic medication | 1.24 | 1.56 |
| Percentage of long-stay residents whose ability to walk independently worsened | 11.66 | 14.07 |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication | 16.55 | 19.52 |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine | 96.97 | 95.46 |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine | 87.21 | 79.75 |
| Percentage of long-stay residents with pressure ulcers | 7.92 | 4.62 |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence | 20.25 | 19.01 |
| Percentage of long-stay residents who received an antipsychotic medication | 8.74 | 15.38 |
Complete Care at Regent LLC Location: 50 Polifly Road, Hackensack, New Jersey 07601 Phone: (201) 646-1166 |