| Complete Care at Regent LLC | |
| 50 Polifly Road, Hackensack, New Jersey 07601 | |
| (201) 646-1166 | |
| Name | Complete Care at Regent LLC |
|---|---|
| Location | 50 Polifly Road, Hackensack, New Jersey |
| Certified By | Medicare and Medicaid |
| No. of Certified Beds | 180 |
| Occupancy Rate | 91% |
| Medicare ID (CCN) | 315295 |
| Legal Business Name | Complete Care at Regent LLC |
| Ownership Type | For Profit - Individual |
| Chain | Complete Care (85 nursing homes) |
| Chain Average Overall Rating | 3.1 out of 5 |
| NPI Number | 1649994815 |
| Match | Confirmed listed in Medicare enrollment records |
| Organization Name | Complete Care at Regent LLC |
| Address | 50 Polifly Rd, Hackensack, NJ 07601 |
| Phone Number | 201-646-1166 |
| NPI Number | 1659848489 |
| Match | Confirmed listed in Medicare enrollment records |
| Organization Name | Hackensack Meridian Ambulatory Care, Inc. |
| Doing Business As | Hackensack Meridian Health Nursing & Rehab |
| Address | 50 Polifly Rd, Hackensack, NJ 07601 |
| Phone Number | 201-646-1166 |
| NPI Number | 1104823764 |
| Match | Possible same name, address or phone number |
| Organization Name | Regent Care Center, Inc. |
| Doing Business As | Regent Care Center |
| Address | 50 Polifly Rd, Hackensack, NJ 07601 |
| Phone Number | 201-646-1166 |
| Ratings from Surveys (Inspections): | |
| Ratings from Quality Measures: | |
| Ratings from Staffing Data: | |
| Overall Rating: |
|---|
| Staffing Measure | Provider | National Avg. |
|---|---|---|
| Total nurse staff hours per resident per day | 3.3 | 3.86 |
| Registered nurse (RN) hours per resident per day | 0.61 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.62 | 0.86 |
| Nurse aide hours per resident per day | 2.07 | 2.32 |
| Total nurse staff hours per resident per day on the weekend | 3.03 | 3.42 |
| RN hours per resident per day on the weekend | 0.53 | 0.48 |
| Physical therapist hours per resident per day | 0.05 | 0.07 |
| Total nursing staff turnover | 34.8% | 45.8% |
| Registered nurse turnover | 26.9% | 42.9% |
| Number of administrators who have left the nursing home | 0 | 0.5 |
| Cited for abuse, neglect or exploitation of residents (Care Compare abuse icon) | No |
| Number of Fines | 0 |
| Total Amount of Fines in Dollars | $0 |
| Number of Payment Denials | 0 |
| Total Number of Penalties | 0 |
| Date | Deficiency | Harm Level | Status |
|---|---|---|---|
| Feb 3, 2025 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812, Nutrition and Dietary, Standard inspection | Potential for harm, widespread | Corrected by Feb 21, 2025 |
| Feb 3, 2025 | Make sure that a working call system is available in each resident's bathroom and bathing area. F0919, Environmental, Standard inspection | Potential for harm, widespread | Corrected by Feb 21, 2025 |
| Feb 3, 2025 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584, Resident Rights, Standard inspection | Potential for harm, pattern | Corrected by Feb 24, 2025 |
| Feb 3, 2025 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. F0607, Freedom from Abuse, Neglect, and Exploitation, Standard inspection | Potential for harm, pattern | Corrected by Mar 10, 2025 |
| Feb 3, 2025 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. F0625, Resident Rights, Standard inspection | Potential for harm, pattern | Corrected by Mar 10, 2025 |
| Feb 3, 2025 | Provide safe and appropriate respiratory care for a resident when needed. F0695, Quality of Life and Care, Standard inspection | Potential for harm, pattern | Corrected by Feb 24, 2025 |
| Feb 3, 2025 | Reasonably accommodate the needs and preferences of each resident. F0558, Resident Rights, Standard inspection | Potential for harm, isolated | Corrected by Feb 21, 2025 |
| Feb 3, 2025 | Ensure each resident receives an accurate assessment. F0641, Resident Assessment and Care Planning, Standard inspection | Potential for harm, isolated | Corrected by Feb 24, 2025 |
| Feb 3, 2025 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656, Resident Assessment and Care Planning, Standard inspection | Potential for harm, isolated | Corrected by Feb 21, 2025 |
| Feb 3, 2025 | Ensure services provided by the nursing facility meet professional standards of quality. F0658, Resident Assessment and Care Planning, Standard inspection | Potential for harm, isolated | Corrected by Mar 10, 2025 |
| Feb 3, 2025 | Provide activities to meet all resident's needs. F0679, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Mar 10, 2025 |
| Feb 3, 2025 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Feb 21, 2025 |
| Feb 3, 2025 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. F0693, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Feb 21, 2025 |
| Feb 3, 2025 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. F0725, Nursing and Physician Services, Standard inspection, Complaint inspection | Potential for harm, isolated | Corrected by Feb 24, 2025 |
| Feb 3, 2025 | Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training. F0728, Nursing and Physician Services, Standard inspection, Complaint inspection | Potential for harm, isolated | Corrected by Feb 24, 2025 |
| Feb 3, 2025 | Post nurse staffing information every day. F0732, Nursing and Physician Services, Standard inspection | Potential for harm, isolated | Corrected by Feb 21, 2025 |
| Feb 3, 2025 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842, Resident Assessment and Care Planning, Standard inspection | Potential for harm, isolated | Corrected by Feb 24, 2025 |
| Oct 4, 2023 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684, Quality of Life and Care, Complaint inspection | Potential for harm, isolated | Corrected by Nov 3, 2023 |
| Oct 2, 2023 | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. F0640, Resident Assessment and Care Planning, Standard inspection | Potential for harm, pattern | Corrected by Nov 3, 2023 |
| Oct 2, 2023 | Ensure each resident receives an accurate assessment. F0641, Resident Assessment and Care Planning, Standard inspection | Potential for harm, pattern | Corrected by Nov 3, 2023 |
| Oct 2, 2023 | Ensure services provided by the nursing facility meet professional standards of quality. F0658, Resident Assessment and Care Planning, Standard inspection | Potential for harm, isolated | Corrected by Nov 3, 2023 |
| Oct 2, 2023 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. F0688, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Nov 3, 2023 |
| Oct 2, 2023 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761, Pharmacy Service, Standard inspection | Potential for harm, isolated | Corrected by Nov 3, 2023 |
| Jun 14, 2022 | Provide safe and appropriate respiratory care for a resident when needed. F0695, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Jul 30, 2022 |
| Jun 14, 2022 | Ensure medication error rates are not 5 percent or greater. F0759, Pharmacy Service, Standard inspection | Potential for harm, isolated | Corrected by Jul 30, 2022 |
| Quality Measure | Provider | National Avg. |
|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | 10.77 | 13.87 |
| Percentage of long-stay residents who lose too much weight | 3.58 | 5.19 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | 0 | 0.82 |
| Percentage of long-stay residents with a urinary tract infection | 0.55 | 1.59 |
| Percentage of long-stay residents who have depressive symptoms | 6.13 | 12.8 |
| Percentage of long-stay residents who were physically restrained | 0 | 0.13 |
| Percentage of long-stay residents experiencing one or more falls with major injury | 0.9 | 3.23 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine | 97.85 | 93.55 |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine | 69.41 | 82.04 |
| Percentage of short-stay residents who newly received an antipsychotic medication | 2.09 | 1.56 |
| Percentage of long-stay residents whose ability to walk independently worsened | 7.92 | 14.07 |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication | 13.33 | 19.52 |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine | 97.18 | 95.46 |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine | 70.22 | 79.75 |
| Percentage of long-stay residents with pressure ulcers | 4.61 | 4.62 |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence | 28.95 | 19.01 |
| Percentage of long-stay residents who received an antipsychotic medication | 8.36 | 15.38 |
Complete Care at Prospect Heights LLC Location: 336 Prospect Ave, Hackensack, New Jersey 07601 Phone: (201) 678-1800 |