| The Friendly Home | |
| 3156 East Avenue, Rochester, New York 14618 | |
| (585) 381-1600 | |
| Name | The Friendly Home |
|---|---|
| Location | 3156 East Avenue, Rochester, New York |
| Certified By | Medicare and Medicaid |
| No. of Certified Beds | 200 |
| Occupancy Rate | 84.55% |
| Medicare ID (CCN) | 335476 |
| Legal Business Name | Rochester Friendly Home |
| Ownership Type | Non Profit - Corporation |
| NPI Number | 1477541225 |
| Match | Confirmed listed in Medicare enrollment records |
| Organization Name | Rochester Friendly Home |
| Doing Business As | The Friendly Home |
| Address | 3156 East Ave, Rochester, NY 14618 |
| Phone Number | 585-385-0218 |
| Ratings from Surveys (Inspections): | |
| Ratings from Quality Measures: | |
| Ratings from Staffing Data: | |
| Overall Rating: |
|---|
| Staffing Measure | Provider | National Avg. |
|---|---|---|
| Total nurse staff hours per resident per day | 4.34 | 3.86 |
| Registered nurse (RN) hours per resident per day | 0.51 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 1.31 | 0.86 |
| Nurse aide hours per resident per day | 2.52 | 2.32 |
| Total nurse staff hours per resident per day on the weekend | 3.75 | 3.42 |
| RN hours per resident per day on the weekend | 0.19 | 0.48 |
| Physical therapist hours per resident per day | 0.06 | 0.07 |
| Total nursing staff turnover | 45.4% | 45.8% |
| Registered nurse turnover | 28.6% | 42.9% |
| Number of administrators who have left the nursing home | 0 | 0.5 |
| Cited for abuse, neglect or exploitation of residents (Care Compare abuse icon) | No |
| Number of Fines | 0 |
| Total Amount of Fines in Dollars | $0 |
| Number of Payment Denials | 0 |
| Total Number of Penalties | 0 |
| Date | Deficiency | Harm Level | Status |
|---|---|---|---|
| Dec 19, 2025 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. F0605, Freedom from Abuse, Neglect, and Exploitation, Standard inspection | Potential for harm, pattern | Corrected by Feb 17, 2026 |
| Dec 19, 2025 | Ensure services provided by the nursing facility meet professional standards of quality. F0658, Resident Assessment and Care Planning, Standard inspection | Potential for harm, pattern | Corrected by Feb 17, 2026 |
| Dec 19, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689, Quality of Life and Care, Standard inspection, Complaint inspection | Potential for harm, pattern | Corrected by Feb 17, 2026 |
| Dec 19, 2025 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550, Resident Rights, Standard inspection | Potential for harm, isolated | Corrected by Feb 17, 2026 |
| Dec 19, 2025 | Ensure that residents are free from significant medication errors. F0760, Pharmacy Service, Standard inspection, Complaint inspection | Potential for harm, isolated | Corrected by Feb 17, 2026 |
| Dec 19, 2025 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761, Pharmacy Service, Standard inspection | Potential for harm, isolated | Corrected by Feb 17, 2026 |
| Dec 19, 2025 | Provide and implement an infection prevention and control program. F0880, Infection Control, Standard inspection | Potential for harm, isolated | Corrected by Feb 17, 2026 |
| Dec 26, 2023 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. F0607, Freedom from Abuse, Neglect, and Exploitation, Standard inspection | Potential for harm, pattern | Corrected by Feb 23, 2024 |
| Dec 26, 2023 | Provide and implement an infection prevention and control program. F0880, Infection Control, Standard inspection | Potential for harm, pattern | Corrected by Feb 23, 2024 |
| Dec 26, 2023 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. F0688, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Feb 23, 2024 |
| Dec 26, 2023 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. F0693, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Feb 23, 2024 |
| Dec 26, 2023 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761, Pharmacy Service, Standard inspection | Potential for harm, isolated | Corrected by Feb 23, 2024 |
| Dec 26, 2023 | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. F0882, Infection Control, Standard inspection | Potential for harm, isolated | Corrected by Feb 23, 2024 |
| Dec 26, 2023 | Keep all essential equipment working safely. F0908, Environmental, Standard inspection | Potential for harm, isolated | Corrected by Feb 23, 2024 |
| Mar 2, 2022 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689, Quality of Life and Care, Standard inspection | Potential for harm, pattern | Corrected by Apr 12, 2022 |
| Mar 2, 2022 | Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy. F0626, Resident Rights, Standard inspection | Potential for harm, isolated | Corrected by Apr 12, 2022 |
| Mar 2, 2022 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656, Resident Assessment and Care Planning, Standard inspection | Potential for harm, isolated | Corrected by Apr 12, 2022 |
| Mar 2, 2022 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. F0623, Resident Rights, Standard inspection | Minimal harm potential, pattern | Corrected by Apr 12, 2022 |
| Quality Measure | Provider | National Avg. |
|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | 13.49 | 13.87 |
| Percentage of long-stay residents who lose too much weight | 4.09 | 5.19 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | 0.25 | 0.82 |
| Percentage of long-stay residents with a urinary tract infection | 3.05 | 1.59 |
| Percentage of long-stay residents who have depressive symptoms | 5.26 | 12.8 |
| Percentage of long-stay residents who were physically restrained | 0 | 0.13 |
| Percentage of long-stay residents experiencing one or more falls with major injury | 6.23 | 3.23 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine | 96.81 | 93.55 |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine | 96.51 | 82.04 |
| Percentage of short-stay residents who newly received an antipsychotic medication | 0.71 | 1.56 |
| Percentage of long-stay residents whose ability to walk independently worsened | 9.93 | 14.07 |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication | 11.56 | 19.52 |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine | 95.91 | 95.46 |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine | 90 | 79.75 |
| Percentage of long-stay residents with pressure ulcers | 4.2 | 4.62 |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence | 29.79 | 19.01 |
| Percentage of long-stay residents who received an antipsychotic medication | 8.76 | 15.38 |
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