West Covina Medical Center D/p SNF in West Covina, CA

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West Covina Medical Center D/p SNF is a medicare and medicaid certified nursing home in West Covina, California. It is located in Los Angeles county at 725 S. Orange Avenue, West Covina, California 91790. You can reach out to the office of West Covina Medical Center D/p SNF via phone at (626) 338-8481. This skilled nursing facility has 33 federally certified beds with average occupancy rate of 61.21%. Its legal business name is L a Downtown Medical Center LLC and has the following ownership type - For Profit - Corporation. It is part of Rollins-nelson Healthcare Management, a chain of 8 nursing homes.

West Covina Medical Center D/p SNF (Medicare CCN 555649) is certified by CMS (Centers for Medicare & Medicaid Services) and participates in both medicare and medicaid program. This means if you are part of medicare or medicaid program, you may consider this nursing facility for your medical needs. It was first certified by CMS in 1995 (31 years certified) and the last quality survey was conducted in December, 2025.

Contact Information

West Covina Medical Center D/p SNF
725 S. Orange Avenue, West Covina, California 91790
(626) 338-8481

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Nursing Home Profile

NameWest Covina Medical Center D/p SNF
Location725 S. Orange Avenue, West Covina, California
Certified ByMedicare and Medicaid
No. of Certified Beds33
Occupancy Rate61.21%
Medicare ID (CCN)555649
Legal Business NameL a Downtown Medical Center LLC
Ownership TypeFor Profit - Corporation
ChainRollins-nelson Healthcare Management (8 nursing homes)
Chain Average Overall Rating2.4 out of 5

NPI Associated with this Nursing Home:

Nursing homes may have several NPI numbers. NPIs marked Confirmed are listed with West Covina Medical Center D/p SNF in Medicare enrollment records; Possible ones were matched in NPPES by name, address or phone number, so please use them accordingly.

NPI Number1780183335
MatchConfirmed listed in Medicare enrollment records
Organization NameL. A. Downtown Medical Center, LLC.
Address1711 W Temple St, Los Angeles, CA 90026
Phone Number213-989-6100

NPI Number1013925072
MatchPossible same name, address or phone number
Organization NameDoctors Hospital of West Covina, Inc.
Doing Business AsDoctors Hospital of West Covina
Address725 S Orange Ave, West Covina, CA 91790
Phone Number626-338-8481

NPI Number1255723490
MatchPossible same name, address or phone number
Organization NameWest Covina Medical Center, Inc.
Address725 S Orange Ave, West Covina, CA 91790
Phone Number626-338-8481

Quality Ratings:

Nursing homes vary in the quality of care and services they provide to their residents. The below quality ratings for West Covina Medical Center D/p SNF are calculated from three sources - health inspection results, staffing data, and quality measure data. This information gives you an indication of the care West Covina Medical Center D/p SNF give to their patients.
Ratings from Surveys (Inspections):
Ratings from Quality Measures:
Ratings from Staffing Data:
Overall Rating:

Staffing and Staff Turnover:

Staffing hours per resident per day and staff turnover of West Covina Medical Center D/p SNF, from the payroll data it reports to CMS, are compared against the national average with the color code indicators: Better than National Average Worse than National Average

Staffing MeasureProviderNational Avg.
Total nurse staff hours per resident per day8.473.86
Registered nurse (RN) hours per resident per day1.490.69
Licensed practical nurse (LPN) hours per resident per day2.940.86
Nurse aide hours per resident per day4.052.32
Total nurse staff hours per resident per day on the weekend6.933.42
RN hours per resident per day on the weekend1.110.48
Physical therapist hours per resident per day00.07
Total nursing staff turnover29.3%45.8%
Registered nurse turnover33.3%42.9%
Number of administrators who have left the nursing homeNot available: no valid staffing data was submitted0.5

Complaints, Fines and Penalties:

Cited for abuse, neglect or exploitation of residents (Care Compare abuse icon)No
Number of Fines0
Total Amount of Fines in Dollars$0
Number of Payment Denials0
Total Number of Penalties0

Health Inspections:

In its most recent inspection cycle (standard health inspection in December, 2025, plus any complaint inspections), inspectors cited West Covina Medical Center D/p SNF for 13 health deficiencies (national average: 9.3). The 30 most recent of its 35 citations since 2023 are listed below.

DateDeficiencyHarm LevelStatus
Jul 1, 2026Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F0609, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection		Potential for harm, isolatedNo plan of correction
Dec 23, 2025Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842, Resident Assessment and Care Planning, Complaint inspection		Potential for harm, isolatedCorrected by Jan 15, 2026
Dec 18, 2025Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657, Resident Assessment and Care Planning, Standard inspection		Potential for harm, patternCorrected by Dec 19, 2025
Dec 18, 2025Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812, Nutrition and Dietary, Standard inspection		Potential for harm, patternCorrected by Dec 19, 2025
Dec 18, 2025Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F0550, Resident Rights, Standard inspection		Potential for harm, isolatedCorrected by Dec 19, 2025
Dec 18, 2025Assess the resident when there is a significant change in condition
F0637, Resident Assessment and Care Planning, Standard inspection		Potential for harm, isolatedCorrected by Dec 19, 2025
Dec 18, 2025Ensure each resident receives an accurate assessment.
F0641, Resident Assessment and Care Planning, Standard inspection		Potential for harm, isolatedCorrected by Dec 19, 2025
Dec 18, 2025Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
F0690, Quality of Life and Care, Standard inspection		Potential for harm, isolatedCorrected by Dec 19, 2025
Dec 18, 2025Provide enough food/fluids to maintain a resident's health.
F0692, Quality of Life and Care, Standard inspection		Potential for harm, isolatedCorrected by Dec 19, 2025
Dec 18, 2025Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755, Pharmacy Service, Standard inspection		Potential for harm, isolatedCorrected by Dec 19, 2025
Dec 18, 2025Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
F0756, Pharmacy Service, Standard inspection		Potential for harm, isolatedCorrected by Dec 19, 2025
Dec 18, 2025Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761, Pharmacy Service, Standard inspection		Potential for harm, isolatedCorrected by Dec 19, 2025
Dec 18, 2025Provide and implement an infection prevention and control program.
F0880, Infection Control, Standard inspection		Potential for harm, isolatedCorrected by Dec 19, 2025
Oct 18, 2024Reasonably accommodate the needs and preferences of each resident.
F0558, Resident Rights, Standard inspection		Potential for harm, patternCorrected by Nov 7, 2024
Oct 18, 2024Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
F0578, Resident Rights, Standard inspection		Potential for harm, patternCorrected by Nov 7, 2024
Oct 18, 2024Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
F0693, Quality of Life and Care, Standard inspection		Potential for harm, patternCorrected by Nov 7, 2024
Oct 18, 2024Provide safe and appropriate respiratory care for a resident when needed.
F0695, Quality of Life and Care, Standard inspection		Potential for harm, patternCorrected by Nov 7, 2024
Oct 18, 2024Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812, Nutrition and Dietary, Standard inspection		Potential for harm, patternCorrected by Nov 7, 2024
Oct 18, 2024Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F0550, Resident Rights, Standard inspection		Potential for harm, isolatedCorrected by Nov 7, 2024
Oct 18, 2024Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
F0623, Resident Rights, Standard inspection		Potential for harm, isolatedCorrected by Nov 7, 2024
Oct 18, 2024Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F0686, Quality of Life and Care, Standard inspection		Potential for harm, isolatedCorrected by Nov 7, 2024
Oct 18, 2024Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
F0688, Quality of Life and Care, Standard inspection		Potential for harm, isolatedCorrected by Nov 7, 2024
Oct 18, 2024Provide for the safe, appropriate administration of IV fluids for a resident when needed.
F0694, Quality of Life and Care, Standard inspection		Potential for harm, isolatedCorrected by Nov 7, 2024
Oct 18, 2024Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
F0756, Pharmacy Service, Standard inspection		Potential for harm, isolatedCorrected by Nov 7, 2024
Oct 18, 2024Provide and implement an infection prevention and control program.
F0880, Infection Control, Standard inspection		Potential for harm, isolatedCorrected by Nov 7, 2024
Oct 18, 2024Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
F0921, Environmental, Standard inspection		Potential for harm, isolatedCorrected by Nov 7, 2024
Nov 22, 2023Develop and implement policies and procedures to prevent abuse, neglect, and theft.
F0607, Freedom from Abuse, Neglect, and Exploitation, Standard inspection		Potential for harm, patternCorrected by Dec 16, 2023
Nov 22, 2023Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656, Resident Assessment and Care Planning, Standard inspection		Potential for harm, patternCorrected by Dec 16, 2023
Nov 22, 2023Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
F0690, Quality of Life and Care, Standard inspection		Potential for harm, patternCorrected by Dec 16, 2023
Nov 22, 2023Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
F0693, Quality of Life and Care, Standard inspection		Potential for harm, patternCorrected by Dec 16, 2023

Quality of Resident Care:

These quality measures of West Covina Medical Center D/p SNF, from the regular health assessments of its residents, are compared against the national average with the color code indicators: Better than National Average Worse than National Average

Quality MeasureProviderNational Avg.
Percentage of long-stay residents whose need for help with daily activities has increasedNot Available13.87
Percentage of long-stay residents who lose too much weight05.19
Percentage of long-stay residents with a catheter inserted and left in their bladder11.750.82
Percentage of long-stay residents with a urinary tract infection3.951.59
Percentage of long-stay residents who have depressive symptoms012.8
Percentage of long-stay residents who were physically restrained00.13
Percentage of long-stay residents experiencing one or more falls with major injury03.23
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine98.6893.55
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine8082.04
Percentage of short-stay residents who newly received an antipsychotic medicationNot Available1.56
Percentage of long-stay residents whose ability to walk independently worsenedNot Available14.07
Percentage of long-stay residents who received an antianxiety or hypnotic medication7.8919.52
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine10095.46
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccineNot Available79.75
Percentage of long-stay residents with pressure ulcers2.224.62
Percentage of long-stay residents with new or worsened bowel or bladder incontinence5.2919.01
Percentage of long-stay residents who received an antipsychotic medication12.915.38

Reviews and Comments


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