| The Redwoods Post-acute | |
| 1267 Meridian Avenue, San Jose, California 95125 | |
| (408) 265-4211 | |
| Name | The Redwoods Post-acute |
|---|---|
| Location | 1267 Meridian Avenue, San Jose, California |
| Certified By | Medicare and Medicaid |
| No. of Certified Beds | 152 |
| Occupancy Rate | 94.21% |
| Medicare ID (CCN) | 056212 |
| Legal Business Name | Better Care Inc |
| Ownership Type | For Profit - Corporation |
| Chain | Links Healthcare Group (32 nursing homes) |
| Chain Average Overall Rating | 2.9 out of 5 |
| NPI Number | 1083788079 |
| Match | Confirmed listed in Medicare enrollment records |
| Organization Name | Better Care Inc |
| Doing Business As | Willow Glen Center |
| Address | 1267 Meridian Ave, San Jose, CA 95125 |
| Phone Number | 408-265-4211 |
| NPI Number | 1689001539 |
| Match | Confirmed listed in Medicare enrollment records |
| Organization Name | Better Care Inc |
| Doing Business As | Willow Glen Center |
| Address | 1267 Meridian Ave, San Jose, CA 95125 |
| Phone Number | 408-265-4211 |
| Ratings from Surveys (Inspections): | |
| Ratings from Quality Measures: | |
| Ratings from Staffing Data: | |
| Overall Rating: |
|---|
| Staffing Measure | Provider | National Avg. |
|---|---|---|
| Total nurse staff hours per resident per day | 4.47 | 3.86 |
| Registered nurse (RN) hours per resident per day | 0.69 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 1.07 | 0.86 |
| Nurse aide hours per resident per day | 2.7 | 2.32 |
| Total nurse staff hours per resident per day on the weekend | 4.06 | 3.42 |
| RN hours per resident per day on the weekend | 0.58 | 0.48 |
| Physical therapist hours per resident per day | 0.08 | 0.07 |
| Total nursing staff turnover | 30.8% | 45.8% |
| Registered nurse turnover | 41.2% | 42.9% |
| Number of administrators who have left the nursing home | 1 | 0.5 |
| Cited for abuse, neglect or exploitation of residents (Care Compare abuse icon) | No |
| Number of Fines | 0 |
| Total Amount of Fines in Dollars | $0 |
| Number of Payment Denials | 0 |
| Total Number of Penalties | 0 |
| Date | Deficiency | Harm Level | Status |
|---|---|---|---|
| May 18, 2026 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842, Resident Assessment and Care Planning, Complaint inspection | Potential for harm, isolated | Corrected by Jun 4, 2026 |
| Jan 17, 2025 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. F0758, Pharmacy Service, Standard inspection | Potential for harm, pattern | Corrected by Feb 5, 2025 |
| Jan 17, 2025 | Ensure medication error rates are not 5 percent or greater. F0759, Pharmacy Service, Standard inspection | Potential for harm, pattern | Corrected by Feb 5, 2025 |
| Jan 17, 2025 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812, Nutrition and Dietary, Standard inspection | Potential for harm, pattern | Corrected by Feb 10, 2025 |
| Jan 17, 2025 | Dispose of garbage and refuse properly. F0814, Nutrition and Dietary, Standard inspection | Potential for harm, pattern | Corrected by Feb 10, 2025 |
| Jan 17, 2025 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. F0578, Resident Rights, Standard inspection | Potential for harm, isolated | Corrected by Feb 5, 2025 |
| Jan 17, 2025 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656, Resident Assessment and Care Planning, Standard inspection | Potential for harm, isolated | Corrected by Feb 10, 2025 |
| Jan 17, 2025 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684, Quality of Life and Care, Standard inspection | Potential for harm, isolated | Corrected by Feb 5, 2025 |
| Jan 17, 2025 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755, Pharmacy Service, Standard inspection | Potential for harm, isolated | Corrected by Feb 5, 2025 |
| Jan 17, 2025 | Ensure each resident’s drug regimen must be free from unnecessary drugs. F0757, Pharmacy Service, Standard inspection | Potential for harm, isolated | Corrected by Feb 5, 2025 |
| Oct 25, 2024 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686, Quality of Life and Care, Complaint inspection | Potential for harm, isolated | Corrected by Oct 30, 2024 |
| Jun 25, 2024 | Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made. F0559, Resident Rights, Complaint inspection | Potential for harm, isolated | Corrected by Jul 2, 2024 |
| Jun 25, 2024 | Ensure each resident receives an accurate assessment. F0641, Resident Assessment and Care Planning, Complaint inspection | Potential for harm, isolated | Corrected by Jul 2, 2024 |
| Jun 25, 2024 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684, Quality of Life and Care, Complaint inspection | Potential for harm, isolated | Corrected by Jul 2, 2024 |
| Apr 11, 2024 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656, Resident Assessment and Care Planning, Complaint inspection | Potential for harm, isolated | Corrected by May 24, 2024 |
| Feb 14, 2023 | Provide and implement an infection prevention and control program. F0880, Infection Control, Standard inspection | Immediate jeopardy, pattern | Corrected by Apr 26, 2023 |
| Feb 14, 2023 | Ensure services provided by the nursing facility meet professional standards of quality. F0658, Resident Assessment and Care Planning, Standard inspection | Potential for harm, pattern | Corrected by Mar 25, 2023 |
| Feb 14, 2023 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. F0726, Nursing and Physician Services, Standard inspection | Potential for harm, pattern | Corrected by Mar 25, 2023 |
| Feb 14, 2023 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755, Pharmacy Service, Standard inspection | Potential for harm, pattern | Corrected by Apr 26, 2023 |
| Feb 14, 2023 | Ensure medication error rates are not 5 percent or greater. F0759, Pharmacy Service, Standard inspection | Potential for harm, pattern | Corrected by Mar 25, 2023 |
| Feb 14, 2023 | Ensure that residents are free from significant medication errors. F0760, Pharmacy Service, Standard inspection | Potential for harm, pattern | Corrected by Mar 25, 2023 |
| Feb 14, 2023 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761, Pharmacy Service, Standard inspection | Potential for harm, pattern | Corrected by Mar 25, 2023 |
| Feb 14, 2023 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812, Nutrition and Dietary, Standard inspection | Potential for harm, pattern | Corrected by Mar 13, 2023 |
| Feb 14, 2023 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. F0921, Environmental, Standard inspection | Potential for harm, pattern | Corrected by Apr 26, 2023 |
| Feb 14, 2023 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550, Resident Rights, Standard inspection | Potential for harm, isolated | Corrected by Apr 5, 2023 |
| Feb 14, 2023 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. F0582, Resident Rights, Standard inspection | Potential for harm, isolated | Corrected by Apr 26, 2023 |
| Feb 14, 2023 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584, Resident Rights, Standard inspection | Potential for harm, isolated | Corrected by Apr 5, 2023 |
| Feb 14, 2023 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. F0623, Resident Rights, Standard inspection | Potential for harm, isolated | Corrected by Apr 5, 2023 |
| Feb 14, 2023 | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. F0640, Resident Assessment and Care Planning, Standard inspection | Potential for harm, isolated | Corrected by Apr 5, 2023 |
| Feb 14, 2023 | Ensure each resident receives an accurate assessment. F0641, Resident Assessment and Care Planning, Standard inspection | Potential for harm, isolated | Corrected by Apr 5, 2023 |
| Quality Measure | Provider | National Avg. |
|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased | 7.23 | 13.87 |
| Percentage of long-stay residents who lose too much weight | 0.93 | 5.19 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder | 0 | 0.82 |
| Percentage of long-stay residents with a urinary tract infection | 0 | 1.59 |
| Percentage of long-stay residents who have depressive symptoms | 2.77 | 12.8 |
| Percentage of long-stay residents who were physically restrained | 0 | 0.13 |
| Percentage of long-stay residents experiencing one or more falls with major injury | 2.11 | 3.23 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine | 100 | 93.55 |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine | 99.71 | 82.04 |
| Percentage of short-stay residents who newly received an antipsychotic medication | 1.02 | 1.56 |
| Percentage of long-stay residents whose ability to walk independently worsened | 5.28 | 14.07 |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication | 4.94 | 19.52 |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine | 99.24 | 95.46 |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine | 98.09 | 79.75 |
| Percentage of long-stay residents with pressure ulcers | 1.63 | 4.62 |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence | 8.58 | 19.01 |
| Percentage of long-stay residents who received an antipsychotic medication | 11.07 | 15.38 |
A Grace Sub Acute & Skilled Care Location: 1250 S. Winchester Boulevard, San Jose, California 95128 Phone: (408) 241-3844 |
Almaden Health and Rehabilitation Center Location: 2065 Los Gatos-almaden Road, San Jose, California 95124 Phone: (408) 377-9275 |
Canyon Springs Post-acute Location: 180 North Jackson Avenue, San Jose, California 95116 Phone: (408) 259-8700 |
Empress Care Center, LLC Location: 1299 S. Bascom Avenue, San Jose, California 95128 Phone: (408) 287-0616 |