Dept of State Hospitals - Metropolitan SNF in Norwalk, CA

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Dept of State Hospitals - Metropolitan SNF is a medicare and medicaid certified nursing home in Norwalk, California. It is located in Los Angeles county at 11401 South Bloomfield Avenue, Norwalk, California 90650. You can reach out to the office of Dept of State Hospitals - Metropolitan SNF via phone at (562) 863-7011. This skilled nursing facility has 102 federally certified beds with average occupancy rate of 54.9%. The nursing facility is a candidate for the "Special Focus Facility" program of CMS (nursing homes with a history of serious quality problems) and its legal business name is Legal Business Name Not Available and has the following ownership type - Government - State.

Dept of State Hospitals - Metropolitan SNF (Medicare CCN 555731) is certified by CMS (Centers for Medicare & Medicaid Services) and participates in both medicare and medicaid program. This means if you are part of medicare or medicaid program, you may consider this nursing facility for your medical needs. It was first certified by CMS in 1998 (28 years certified) and the last quality survey was conducted in December, 2025.

Contact Information

Dept of State Hospitals - Metropolitan SNF
11401 South Bloomfield Avenue, Norwalk, California 90650
(562) 863-7011

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Nursing Home Profile

NameDept of State Hospitals - Metropolitan SNF
Location11401 South Bloomfield Avenue, Norwalk, California
Certified ByMedicare and Medicaid
No. of Certified Beds102
Occupancy Rate54.9%
Medicare ID (CCN)555731
Legal Business NameLegal Business Name Not Available
Ownership TypeGovernment - State

Quality Ratings:

Nursing homes vary in the quality of care and services they provide to their residents. The below quality ratings for Dept of State Hospitals - Metropolitan SNF are calculated from three sources - health inspection results, staffing data, and quality measure data. This information gives you an indication of the care Dept of State Hospitals - Metropolitan SNF give to their patients.
Ratings from Surveys (Inspections):
Ratings from Quality Measures:
Ratings from Staffing Data:
Overall Rating:

Staffing and Staff Turnover:

Staffing hours per resident per day and staff turnover of Dept of State Hospitals - Metropolitan SNF, from the payroll data it reports to CMS, are compared against the national average with the color code indicators: Better than National Average Worse than National Average

Staffing MeasureProviderNational Avg.
Total nurse staff hours per resident per day9.83.86
Registered nurse (RN) hours per resident per day3.960.69
Licensed practical nurse (LPN) hours per resident per day4.950.86
Nurse aide hours per resident per day0.892.32
Total nurse staff hours per resident per day on the weekend9.043.42
RN hours per resident per day on the weekend3.850.48
Physical therapist hours per resident per day00.07
Total nursing staff turnover22.6%45.8%
Registered nurse turnover24%42.9%
Number of administrators who have left the nursing homeNot available: no valid staffing data was submitted0.5

Complaints, Fines and Penalties:

Cited for abuse, neglect or exploitation of residents (Care Compare abuse icon)Yes
Number of Fines3
Total Amount of Fines in Dollars$134,583
Number of Payment Denials1
Total Number of Penalties4

Health Inspections:

In its most recent inspection cycle (standard health inspection in December, 2025, plus any complaint inspections), inspectors cited Dept of State Hospitals - Metropolitan SNF for 23 health deficiencies (national average: 9.3). The 30 most recent of its 53 citations since 2023 are listed below.

DateDeficiencyHarm LevelStatus
May 6, 2026Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F0609, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection		Potential for harm, isolatedCorrected by May 8, 2026
Mar 7, 2026Develop and implement policies and procedures to prevent abuse, neglect, and theft.
F0607, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection		Immediate jeopardy, widespreadCorrected by Mar 25, 2026
Mar 7, 2026Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F0600, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection		Actual harm, isolatedCorrected by Mar 25, 2026
Mar 7, 2026Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
F0943, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection		Potential for harm, widespreadCorrected by Mar 6, 2026
Mar 7, 2026Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F0609, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection		Potential for harm, patternCorrected by Mar 25, 2026
Mar 7, 2026Respond appropriately to all alleged violations.
F0610, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection		Potential for harm, isolatedCorrected by Mar 25, 2026
Dec 8, 2025Provide safe, appropriate dialysis care/services for a resident who requires such services.
F0698, Quality of Life and Care, Standard inspection		Immediate jeopardy, isolatedCorrected by Jan 12, 2026
Dec 8, 2025Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F0686, Quality of Life and Care, Standard inspection		Actual harm, isolatedCorrected by Jan 12, 2026
Dec 8, 2025Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812, Nutrition and Dietary, Standard inspection		Potential for harm, widespreadCorrected by Jan 12, 2026
Dec 8, 2025Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
F0838, Administration, Standard inspection		Potential for harm, widespreadCorrected by Jan 12, 2026
Dec 8, 2025Have a plan that describes the process for conducting QAPI and QAA activities.
F0865, Administration, Standard inspection		Potential for harm, widespreadCorrected by Jan 12, 2026
Dec 8, 2025Provide and implement an infection prevention and control program.
F0880, Infection Control, Standard inspection		Potential for harm, widespreadCorrected by Jan 12, 2026
Dec 8, 2025Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
F0726, Nursing and Physician Services, Standard inspection		Potential for harm, patternCorrected by Jan 12, 2026
Dec 8, 2025Dispose of garbage and refuse properly.
F0814, Nutrition and Dietary, Standard inspection		Potential for harm, patternCorrected by Jan 12, 2026
Dec 8, 2025Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
F0943, Freedom from Abuse, Neglect, and Exploitation, Standard inspection		Potential for harm, patternCorrected by Jan 12, 2026
Dec 8, 2025Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F0550, Resident Rights, Standard inspection		Potential for harm, isolatedCorrected by Jan 12, 2026
Dec 8, 2025Ensure each resident receives an accurate assessment.
F0641, Resident Assessment and Care Planning, Standard inspection		Potential for harm, isolatedCorrected by Jan 12, 2026
Dec 8, 2025Ensure services provided by the nursing facility meet professional standards of quality.
F0658, Resident Assessment and Care Planning, Standard inspection		Potential for harm, isolatedCorrected by Jan 12, 2026
Dec 8, 2025Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689, Quality of Life and Care, Complaint inspection		Potential for harm, isolatedCorrected by Jan 12, 2026
Dec 8, 2025Provide safe and appropriate respiratory care for a resident when needed.
F0695, Quality of Life and Care, Standard inspection		Potential for harm, isolatedCorrected by Jan 12, 2026
Dec 8, 2025Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842, Resident Assessment and Care Planning, Standard inspection		Potential for harm, isolatedCorrected by Feb 9, 2026
Nov 14, 2025Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F0609, Freedom from Abuse, Neglect, and Exploitation, Complaint inspection		Potential for harm, isolatedCorrected by Nov 24, 2025
Nov 14, 2025Develop, implement, and/or maintain an effective training program for all new and existing staff members.
F0940, Administration, Complaint inspection		Potential for harm, isolatedCorrected by Nov 24, 2025
Dec 18, 2024Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842, Resident Assessment and Care Planning, Complaint inspection		Potential for harm, isolatedCorrected by Jan 2, 2025
Nov 8, 2024Have a plan that describes the process for conducting QAPI and QAA activities.
F0865, Administration, Standard inspection		Potential for harm, widespreadCorrected by Dec 5, 2024
Nov 8, 2024Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
F0868, Administration, Standard inspection		Potential for harm, widespreadCorrected by Dec 5, 2024
Nov 8, 2024Provide and implement an infection prevention and control program.
F0880, Infection Control, Standard inspection, Complaint inspection		Potential for harm, widespreadCorrected by Dec 5, 2024
Nov 8, 2024Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.
F0945, Infection Control, Standard inspection		Potential for harm, widespreadCorrected by Dec 5, 2024
Nov 8, 2024Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F0550, Resident Rights, Standard inspection		Potential for harm, isolatedCorrected by Dec 5, 2024
Nov 8, 2024Reasonably accommodate the needs and preferences of each resident.
F0558, Resident Rights, Standard inspection		Potential for harm, isolatedCorrected by Dec 5, 2024

Quality of Resident Care:

These quality measures of Dept of State Hospitals - Metropolitan SNF, from the regular health assessments of its residents, are compared against the national average with the color code indicators: Better than National Average Worse than National Average

Quality MeasureProviderNational Avg.
Percentage of long-stay residents whose need for help with daily activities has increased11.813.87
Percentage of long-stay residents who lose too much weight9.295.19
Percentage of long-stay residents with a catheter inserted and left in their bladder3.950.82
Percentage of long-stay residents with a urinary tract infection4.851.59
Percentage of long-stay residents who have depressive symptoms0.5512.8
Percentage of long-stay residents who were physically restrained22.470.13
Percentage of long-stay residents experiencing one or more falls with major injury03.23
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine87.6793.55
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine35.5682.04
Percentage of short-stay residents who newly received an antipsychotic medicationNot Available1.56
Percentage of long-stay residents whose ability to walk independently worsened14.2714.07
Percentage of long-stay residents who received an antianxiety or hypnotic medication16.3719.52
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine10095.46
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccineNot Available79.75
Percentage of long-stay residents with pressure ulcers11.294.62
Percentage of long-stay residents with new or worsened bowel or bladder incontinence4.3819.01
Percentage of long-stay residents who received an antipsychotic medication7015.38

Reviews and Comments


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Nursing Home

A nursing home (also called skilled nursing facility) is a facility or distinct part of an institution whose primary function is to provide medical, continuous nursing, and other health and social services to patients who are not in an acute phase of illness requiring services in a hospital, but who require primary restorative or skilled nursing services on an inpatient basis above the level of intermediate or custodial care in order to reach a degree of body functioning to permit self care in essential daily living.

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